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m.hache posted:So I was told to come in today at 11AM for a 4 hour shift. You know, light duty. Was pumped to get to sleep in, enjoy a coffee and chill with the pup. Buy both on Amazon, e-mail him the tracking information.
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Dec 24, 2014 17:12
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Actually don't run enterprise software at all.
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Dec 24, 2014 17:12
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We're a small shop so anything that plugs in is my problem. Their router died today and they wanted wifi for the Xmas presents they bought. I know everyone always says "Stand your ground and they will respect you more" but that won't work here. I'm in charge of all of her IT and if not she'll find someone else.
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Dec 24, 2014 17:36
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m.hache posted:We're a small shop so anything that plugs in is my problem. Time for you to find someone else.
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Dec 24, 2014 17:41
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m.hache posted:I know everyone always says "Stand your ground and they will respect you more" but that won't work here. I'm in charge of all of her IT and if not she'll find someone else. You can always find a reason to be a doormat, no matter the environment. You could just as easily say, "It's a huge company so if I don't do exactly what my boss says, they'll just fire me and the business won't really feel any effect." There's always the fear of getting fired, it's just a matter of how much you want to let the fear control your life. The reality is that it's a HUGE pain in the rear end to find a replacement for a skilled position like this, so most bosses are not going to go through that trouble if some of their workers show that they have spines. It's up to you. Just don't expect a lot of sympathy around here if you don't do anything about it.
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Dec 24, 2014 17:57
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m.hache posted:We're a small shop so anything that plugs in is my problem. Yeah, it sounds like you might want to see if there's somewhere else.
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Dec 24, 2014 18:36
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m.hache posted:We're a small shop so anything that plugs in is my problem. Yeah, you are buying your bosses Christmas presents. There is no way that is your responsibility no matter the size of the shop.
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Dec 24, 2014 18:39
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Well the wireless in the house does need to work so she can remote in to do pays before the end of the year. So yes, it is still my jurisdiction. She does not have a wired connection to work with.
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Dec 24, 2014 18:41
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m.hache posted:We're a small shop so anything that plugs in is my problem. I'm a small outfit too but there's no loving way I'd treat my guys like my personal slave jesus christ leave there now
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Dec 24, 2014 18:41
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m.hache posted:Well the wireless in the house does need to work so she can remote in to do pays before the end of the year. So yes, it is still my jurisdiction. She does not have a wired connection to work with. Dude, no. Her home systems are not part of your workplace. Unless you're contracted to do personal service, that is not your job. She can go somewhere else to use internet, like the business she runs!
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Dec 24, 2014 18:43
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Job market is pretty poo poo here so either I take a hit in pay and an increased drive. Neither of which I can currently afford.
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Dec 24, 2014 18:43
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Collateral Damage posted:Any "enterprise" software that relies on a specific JVM is going to be unmitigated poo poo regardless of platform. Hey guys, let's make a program that relies on one single java version in the universe. Why the hell is that even a thing? Does Java really change that much version to version?
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Dec 24, 2014 18:48
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m.hache posted:Job market is pretty poo poo here so either I take a hit in pay and an increased drive. Neither of which I can currently afford. Fine as long as you think the price is right. But it's still not in the scope of IT.
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Dec 24, 2014 18:53
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skooma512 posted:Hey guys, let's make a program that relies on one single java version in the universe. Do you know how much has to be revised to activate all-new bugs instead of just adding on to the already-existing ones? Jeez...
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Dec 24, 2014 19:00
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m.hache posted:Well the wireless in the house does need to work so she can remote in to do pays before the end of the year. So yes, it is still my jurisdiction. She does not have a wired connection to work with. 1. She can't unplug the router and plug right into the modem? 2. How does a gaming mouse fit into this?
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Dec 24, 2014 19:01
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m.hache posted:Well the wireless in the house does need to work so she can remote in to do pays before the end of the year. So yes, it is still my jurisdiction. She does not have a wired connection to work with. AreWeDrunkYet posted:Buy both on Amazon, e-mail It will easily get there by the end of the year. Then you can give her the phone number to her ISP's tech support. Her Christmas toys are not your concern. Mostly though, update your resume and get the hell out of there. AreWeDrunkYet fucked around with this message at 19:10 on Dec 24, 2014 |
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Dec 24, 2014 19:06
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jim truds posted:1. She can't unplug the router and plug right into the modem? 1. No, it's 3 floors down. 2. While I was grabbing the router, could you also get me the mouse.
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Dec 24, 2014 19:06
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m.hache posted:1. No, it's 3 floors down. This could easily turn into you becoming a doormat for any and everything the boss wants. Is it the first time something like this has happened, is it out of scope for what is laid out as your job? It could be some Christmas favor though as well. Devil's Advocate here, maybe the boss has a house full of family and can't easily get out to the store to get a last minute gift. Bonus points perhaps, have the mouse wrapped at the store. Now if you are buying all this out of your own pocket, that is another issue. Maybe if the boss cuts you a check or something when you drop it off. I can see it going either way, doormat really easy, but if this is a one time thing, it could just be more "hey, do me a favor" rather than "do what I want slave".
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Dec 24, 2014 19:45
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Koskun posted:I can see it going either way, doormat really easy, but if this is a one time thing, it could just be more "hey, do me a favor" rather than "do what I want slave". From his other posts, he will get fired/replaced if he doesn't comply with these inane demands. That doesn't sound like "hey, do me a favor".
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Dec 24, 2014 19:49
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Well without going into a huge background the way I got this job in the first place was setting up her home network. It's a little bit of a cluster gently caress because they couldn't run cables anywhere so we have 2 routers in place as well as a modem. I didn't pay a cent for the equipment out of pocket, nor would I ever.
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Dec 24, 2014 19:50
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m.hache posted:Also get my son a Gaming mouse".
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Dec 24, 2014 19:51
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EAT THE EGGS RICOLA posted:Go buy the kid a $1200 mouse. To be fair I bought the most overpriced one I could find. It shot air at your hand. All in all the job is stupid easy. I sit most days and just surf the net. Turns out to be more of a curse since my motivation to do anything slowly declines but I try to keep busy with certs here and there. Today just struck a cord because I was looking to sleep in but on the same token I feel like I need to justify my salary.
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Dec 24, 2014 19:55
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It must be awfully cathartic to project say-no-to-my-boss.txt fantasies but telling someone to do poo poo like order from Amazon on Christmas loving eve is really dumb you guys.
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Dec 24, 2014 20:04
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Gilok posted:I've got a particular user who has an iMac that he destroyed trying to upgrade to Yosemite (without consulting us first). He had a time machine, but he didn't use it because he couldn't figure out how it works. As a result, I've spent a week trying to reimage this thing with mavericks and recover his data, particularly his ten years of archived outlook mail. This describes almost every Mac user I've run into, the only exceptions being old salt IT guys that took the time to learn how to use a Mac. Otherwise, it's a bunch of graphic designers with too much money, or people whose computer experience never went beyond "used a calculator in high school".
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Dec 24, 2014 20:18
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EAT THE EGGS RICOLA posted:Go buy the kid a $1200 mouse. Naw, pick out a really nice laptop that comes with a free gaming mouse, and slip the cashier fifty bucks to swap prices on the receipt. Or just split receipts... Elsewise, yeah. "Excuse me, where are your MonsterTM Exxxxxteme(xxxx) Gaming Peripherals? Yeah, the gold-cabled limited <big-name gamer> editions."
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Dec 24, 2014 20:36
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DrAlexanderTobacco posted:It must be awfully cathartic to project say-no-to-my-boss.txt fantasies but telling someone to do poo poo like order from Amazon on Christmas loving eve is really dumb you guys. How do you figure? The business need for the router is 'before the end of the year', it will get there in time. Her wanting the router set up today so she could have 'wifi for the Xmas presents they bought' and anything at all to do with her son's gaming mouse shouldn't really even be dignified with a response, but if he's going to be professional about it he just needs to explain that neither of those are in any way relevant to his job as IT support for the company.
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Dec 24, 2014 20:44
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Renegret posted:Not my story, but a good friend of mine who used to work at Best Buy told me something that happened while she was working there.
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Dec 24, 2014 21:02
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Also, Geek Squad does all of Best Buy's corporate IT support.
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Dec 24, 2014 21:23
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AreWeDrunkYet posted:How do you figure? The business need for the router is 'before the end of the year', it will get there in time. Her wanting the router set up today so she could have 'wifi for the Xmas presents they bought' and anything at all to do with her son's gaming mouse shouldn't really even be dignified with a response, but if he's going to be professional about it he just needs to explain that neither of those are in any way relevant to his job as IT support for the company. "I'm sorry, but this is outside the scope of what I'm employed to do. I can't complete this for you." "You're fired" **Later that day** Hey kids thankfully I bought all your presents already because I just lost my job and we're now on food stamps ________ Edit: I'm being flippant, but I guess what I'm trying to say is that you should consider all the factors here. It's a volatile situation (Christmas Eve, poo poo boss, boss happens to be a parent worrying about her kids enjoying Christmas) - and because (I believe) m.hache lives and works in the US, with poo poo employment law abound. Going against the grain *at this time* for what's probably not more than a short trip to Best Buy and then 30 minutes configuring the router, definitely isn't wise in my opinion. By all means m.hache should get the scope of his IT support in writing for the future (Direct SLAs, hours or whatever) - But to do it today? Nah. I know it's a poo poo situation, but you need to pick when you fight your battles sometimes. All of this is meaningless I guess, m.hache knows the situation better than anyone of us will do. DrAlexanderTobacco fucked around with this message at 21:52 on Dec 24, 2014 |
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Dec 24, 2014 21:44
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http://www.reuters.com/article/2014/12/23/us-keurig-green-recall-idUSKBN0K10XK20141223 And coffee chat is back. Massive Keurig recall. "The company said the machines could malfunction especially if used to brew more than two cups in quick succession."
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Dec 24, 2014 22:23
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Knormal posted:I understand not wanting to open up the imaging process but couldn't Geek Squad at least move their own drat computers? I know, it's Geek Squad, but still it's pretty hard to mess up plugging a computer in. Kind of funny that the Geek Squad don't have the ability to handle reimaging PCs from a supplied image.
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Dec 24, 2014 22:31
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DrAlexanderTobacco posted:"I'm sorry, but this is outside the scope of what I'm employed to do. I can't complete this for you." If it's a small business then sometimes it can be like a family business where it's acceptable to ask for a favour like this as you are potentially the only tech person the boss even knows Naturally in the corporate world the answer is lol no but if I was m.hache I'd probably say something like ok but I'm adding a day onto my Xmas leave because you made me work on Xmas eve, I think it's not about saying no to the boss in this situation but if you are willing to be helpful then at least get a favour back which conveys the message of I'm not a doormat just as well
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Dec 25, 2014 00:00
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angry armadillo posted:I think it's easy to say no to your boss in corporate environments where there are set expectations. Also depends I'd you have a shot at banging the owner's hot wife on the matrimonial bed.
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Dec 25, 2014 00:07
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spog posted:Also depends I'd you have a shot at banging the owner's hot wife on the matrimonial bed. Everyone knows that this doesn't actually happen - it's all about the sailboats, man.
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Dec 25, 2014 00:33
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Knormal posted:I understand not wanting to open up the imaging process but couldn't Geek Squad at least move their own drat computers? I know, it's Geek Squad, but still it's pretty hard to mess up plugging a computer in. Technically yes, but getting the computers reimaged was the bigger problem. At least in the store my friend worked in, not moving the computer just meant that they had to walk certain customers 20 or so feet away to a different part of the desk. It's also a huge pain in the rear end, out of scope, and those guys are way overworked as it is since it's still a retail job first and foremost. spog posted:Kind of funny that the Geek Squad don't have the ability to handle reimaging PCs from a supplied image. It's kind of hard to reimage a POS terminal without an image. Plus I'm willing to bet that messing with one without authorization would get you in heaps of trouble and who really wants to take that chance? Especially when their boss is yelling at you to go make some money because it's not like Geek Squad gets paid to fix computers anyway. Renegret fucked around with this message at 01:17 on Dec 25, 2014 |
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Dec 25, 2014 01:14
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Is your official job description fixing work machines and you help out at her house or are you really getting paid to be personal it and get to occasionally play big kid and work on business machines? The answer will be what you decide to do.
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Dec 25, 2014 02:51
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The company I work for is failing spectacularly, as I previously mentioned. It's nice having to support <30% of the users I supported just a few weeks ago. It has left me with some time to do a much needed overhaul of our infrastructure. I'm starting with our Just bought this with my Christmas $$ so I could get the other 6950 in the rack. Yes, my company is too poor to shell out $36 for rails, and yes I will be taking the server that they are attached to when they go belly up. Merry Christmas to me 
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Dec 25, 2014 07:09
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skooma512/SA/Severity 4/Merry Christmas to all the homies on call today
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Dec 25, 2014 18:53
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GnarlyCharlie4u posted:Yes, my company is too poor to shell out $36 for rails, and yes I will be taking the server that they are attached to when they go belly up. Aside from the stress of becoming unemployed, a company failing can be a great opportunity to increase a personal hardware pile. I've scored a SAN, piles of servers, switches and routers and a trio of enterprise firewalls that now power my VPN connections between home, colo and other colo. And selling a bunch of inherited 48-port PoE switches paid for a trip to Hawaii once.
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Dec 25, 2014 19:41
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Agrikk posted:Aside from the stress of becoming unemployed, a company failing can be a great opportunity to increase a personal hardware pile. I usually grab e-waste. I scored a mechanical keyboard and Microsoft Wheel Mouse Opticals this way. They work, they just don't want them. Also an XP era machine I want to use for old games. What I really want is a UPS. Network might be able to hook it up as they have some that do not have a NIC slot and are thus useless to them 
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Dec 25, 2014 19:56
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