|
Thanks Ants posted:I fed someone a bit of bullshit today that their printer would probably start working with the scan to network share if the firmware was updated, mainly to buy some time to take a look at the logs. Well they had their maintenance people drop in and flash new software into the device, and it started working This is why this kind of bullshit is great sometimes. It gives you time to research a solution, which the user (vip, dick boss of your boss etc) might not allow otherwise. But it actually might work! You're still helping 
|
#
?
Jan 20, 2015 23:33
|
|
|
|
| # ? May 31, 2024 16:56 |
|
|
So the local ISP decided to upgrade our package sometime in the last week or so. Without telling us. So now we should be getting 120/10Mbps. Which is awesome. The lovely part is apparently the router they have provided us isn't compatible with the new service so our upload is currently sitting sub 1Mbps. Thanks fuckers.
|
|
#
?
Jan 20, 2015 23:47
|
|
|
hihifellow posted:If you would have told my teenage self I could leave my retail job and do nothing but fix printers all day you wouldn't even finish the sentence before I'd hand management my notice. I mean now it sounds like hell but printers don't scream at you and take active pleasure in degrading you. Only half of her calls are from customers! The other half are from braindead techs who are on site and need help. When a tech calls in, all rules regarding politeness and good customer service are off 
|
|
#
?
Jan 20, 2015 23:55
|
|
|
m.hache posted:So the local ISP decided to upgrade our package sometime in the last week or so. Without telling us. Dont suppose its Shaw is it?
|
|
#
?
Jan 21, 2015 00:14
|
|
|
m.hache posted:So the local ISP decided to upgrade our package sometime in the last week or so. Without telling us. Call 'em and tell 'em. Multiple times if you have to. I know we had major issues at my parents house and had to badger the poo poo out of Comcast before they finally sent a tech that determined that we were getting poor speeds due to us having an old DOCSIS 2 modem when we should have gotten a DOCSIS 3 modem. Speeds went way up after he replaced it.
|
|
#
?
Jan 21, 2015 00:17
|
|
|
m.hache posted:So the local ISP decided to upgrade our package sometime in the last week or so. Without telling us.
|
|
#
?
Jan 21, 2015 01:10
|
|
|
JazzmasterCurious posted:Sometimes they forget. When I upgraded from ADSL2+ to VDSL my ISP (Norway's first private, and still geek-compatble) forgot that my current modem wouldn't support VDSL so I called and they promptly sent me a new one. No big deal, since my old modem still could connect with ADSL2+ speeds. The difference though is Comcast doesn't give a poo poo, nor are their phone support people even remotely trained to know the difference between a DOCSIS 2 or 3 modem.
|
|
#
?
Jan 21, 2015 01:37
|
|
|
Fil5000 posted:If there's literally nowhere for you to work, does that constitute constructive dismissal? Not if they keep paying you ! So yes, yes it does. File unemployment if you miss so much as a day of pay.
|
|
#
?
Jan 21, 2015 03:20
|
|
|
Koskun posted:The difference though is Comcast doesn't give a poo poo, nor are their phone support people even remotely trained to know the difference between a DOCSIS 2 or 3 modem.
|
|
#
?
Jan 21, 2015 03:38
|
|
|
Comcast kept robo-dialing my cell phone in the middle of the day to play a prerecorded message that I needed to be sent a new cable modem to "receive the best speeds" or something. Finally I went to their site and signed up to get shipped the new modem because whatever, that was about two weeks ago and I've yet to receive either a new modem or any more calls.
|
|
#
?
Jan 21, 2015 04:59
|
|
|
Buy your own modem for $60 and save the $6-8 modem rental fee. It pays for itself quick.
|
|
#
?
Jan 21, 2015 05:01
|
|
|
Boogalo posted:Buy your own modem for $60 and save the $6-8 modem rental fee. It pays for itself quick. A good supported modem is generally 80-100 USD, not including tax/shipping. Its important that you buy a SUPPORTED modem to. You can't run out and buy whatever modem you want.
|
|
#
?
Jan 21, 2015 06:26
|
|
|
Rawrbomb posted:A good supported modem is generally 80-100 USD, not including tax/shipping. Its important that you buy a SUPPORTED modem to. You can't run out and buy whatever modem you want.
|
|
#
?
Jan 21, 2015 06:33
|
|
|
Bhodi posted:NO FUN ALLOWED. Holy poo poo - that's a sure-fire way to make everyone miserable. Hell, even our notoriously strict commanding officer doesn't give a poo poo about Nerf guns. In fact, they're almost mandatory. I keep one in my upper cabinet for easy retaliation. **EDIT** I bought my mom a wireless color laser printer for Christmas, and of course no one at the house knew how to loving set the printer up (by following the directions that came with the printer) or how to install the printer drivers on her notebook because it didn't have a CD-ROM. I finally went over for a visit and got them up and running, but then I received a text message from my mom about the printer not working anymore. I was really not in the mood to go over there, so I used TeamViewer to look at the printer status and it says "OFFLINE". Me: "Who turned off the printer?" Mom: "I did. Why?" Me: "Did you turn it back on before you tried printing?" Mom: "Of course I did. I'm not stupid." Me: "Try pressing the power button once and let me know what happens." Mom: "It works! What did you do to fix it?" Me: "I had you turn the printer on again. Just leave the drat thing alone from now on. It will go to sleep after 15 minutes and wake up when you need to print." Mom: "But that just wastes power, and my electric bill is already too high." Me: "Just leave it alone. Think of it like your cable box and just ignore it, and when you want to print just hit print on the screen and you'll be good." Mom: "Are you sure?" Me: "For gently caress's sake! I've been doing this poo poo for 25 years. Either trust that I know what I'm saying or go to Best Buy and get robbed blind again - I really don't give a poo poo which. Your choice." Mom: "Okay. Thanks for fixing it." Printers are fine - it's family tech support that drives me nuts. Daylen Drazzi fucked around with this message at 07:55 on Jan 21, 2015 |
|
#
?
Jan 21, 2015 07:33
|
|
|
Rawrbomb posted:A good supported modem is generally 80-100 USD, not including tax/shipping. Its important that you buy a SUPPORTED modem to. You can't run out and buy whatever modem you want. Only if you want Comcast support and that's terrible anyway and you can bullshit through it most of the time anyway.
|
|
#
?
Jan 21, 2015 08:48
|
|
|
Daylen Drazzi posted:mom. wireless. printer. Three words that should never the loving gently caress ever be in the same week, let alone the same sentence! Why would you do something like that to yourself??
|
|
#
?
Jan 21, 2015 11:50
|
|
|
Daylen Drazzi posted:"For gently caress's sake! I've been doing this poo poo for 25 years. Either trust that I know what I'm saying or go to Best Buy and get robbed blind again - I really don't give a poo poo which. Your choice." This is easily the most infuriating part of this being my job. I have friends, family, and coworkers who know absolutely dick about computers and come to me with every little single possible issue, and that's fine, you know? The part that isn't fine is that when I offer a solution to their problem, they suddenly become experts and want to second guess everything I say. Along those lines, I have two problem users where literally every other day (at least) they call me complaining that "the internet ain't workin" or "why's this sayin this?" I go and remove the same loving malware from their computer every other day. They invariably ask "how do I keep getting that stuff" and I tell them that it's clearly some website they're visiting or file they're downloading. Person A then proceeds to tell me that, no, it isn't the sites he's visiting, and it has nothing to do with all the porn in his recycling bin, but it's clearly that he needs a new computer because this one is just busted and  MAKING ITS OWN VIRUSES. Person B, who, as an aside is loving disgusting and weird and I refuse to sit in her chair or physically touch anything she owns, also claims she does nothing that isn't work related. She then proceeds to open her spam mail folder and just start clicking every link that pops up. I wish I was joking. I asked her why she was even looking in the spam folder and her exact words were, "Well, I wouldn't be getting this stuff if someone wasn't trying to send it to me, so it's got to be important," as she browsed some sort of Russian Macy's analogue. I set her email account to automatically trash and delete all spam mail and then got chewed out by the GM a few days later because I "purposefully blocked her important emails." I'm loving ready to get this new firewall fully operational so I can just flip that beautiful web filtering switch.
|
|
#
?
Jan 21, 2015 12:00
|
|
|
spankmeister posted:Only if you want Comcast support and that's terrible anyway and you can bullshit through it most of the time anyway. And give them another excuse for them to put their hands up in the air and claim that it's not their problem, even though the drop to your house is sitting on the street in front of your eyes? I got an e-mail escalation from Comcast themselves yesterday. I briefly considered responding "Sure, please hold" to the e-mail then ignoring it, but eventually I decided to be the better ISP and actually handle their request.
|
|
#
?
Jan 21, 2015 12:46
|
|
|
Japanese Dating Sim posted:TIL that VGA to DVI adapters are worth several hundred dollars. And here I'm just using them willy-nilly. That's very different - a DVI-I port has both the native analogue signal pins (that weird bunch on one side, with the flat large pin) as well as native digital pins. DVI was designed with passive adapters in mind. Try those simple adapters in a DVI-D port which lacks the analogue, and you won't get far. DisplayPort to VGA always requires some extra circuitry, but yeah, you can still easily buy these (in varying quality, admittedly).
|
|
#
?
Jan 21, 2015 12:52
|
|
|
HalloKitty posted:Try those simple adapters in a DVI-D port which lacks the analogue, and you won't get far. As in, they physically don't fit.
|
|
#
?
Jan 21, 2015 12:53
|
|
|
blackswordca posted:Dont suppose its Shaw is it? Cogeco. And it wouldn't have been so bad if 1. We had asked for the upgrade 2. Aware it had even happened 3. Wasn't losing business because our website is now uploading at a 0.82Mbps and can't process orders correctly. They said the whole plant had been changed over and they couldn't switch me back.
|
|
#
?
Jan 21, 2015 14:44
|
|
|
Erwin posted:How do you know this? A C-level told me, and a couple of his subordinates confirmed so I'm assuming it's common knowledge at this point. He also had a poo poo eating grin on his face, so that doesn't help his case.
|
|
#
?
Jan 21, 2015 15:11
|
|
|
So, uh. Poodles are nice dogs, right? Our online services provider decided to let me know they re-enabled SSL 3.0 on our web server because reasons. And asking them politely to turn it back off resulted in a "But we turned it back on because reasons!" e-mail. Time to go vendor shopping, I guess.
|
|
#
?
Jan 21, 2015 16:52
|
|
|
It would seem MS dropped an update last week that kills Surface Pro 3 tablets from seeing any wireless networks. Driver reinstall, update rollback, and system restore all fail to resolve. Looking at having to refresh and reinstall about 30 of the fuckers at various small clients. MS quality control is really slipping.
|
|
#
?
Jan 21, 2015 16:55
|
|
|
Billy the Mountain posted:It would seem MS dropped an update last week that kills Surface Pro 3 tablets from seeing any wireless networks. Driver reinstall, update rollback, and system restore all fail to resolve. Interesting. My SP3 got last week's firmware update and *knock on wood* it's still just fine.
|
|
#
?
Jan 21, 2015 17:05
|
|
|
A tracert came in... And yes, they have an IT person. Not my call/issue, but this is the best I've seen in our chat.
|
|
#
?
Jan 21, 2015 17:18
|
|
|
Nerdrock posted:Interesting. My SP3 got last week's firmware update and *knock on wood* it's still just fine. Same. Mine updated and it's fine.
|
|
#
?
Jan 21, 2015 17:52
|
|
|
Daylen Drazzi posted:Me: "For gently caress's sake! I've been doing this poo poo for 25 years. Either trust that I know what I'm saying or go to Best Buy and get robbed blind again - I really don't give a poo poo which. Your choice." All moms are like that. I used to work at Best Buy, selling appliances for 2 years. Now, it was a poo poo job, but I kept up on ALL the vendor training, because I legitimately wanted to make sure my customers got exactly what they were looking for. My mom asked me to buy her a vacuum one year for christmas, and I told her to come into the store and I'd talk her through them and help her pick one out. I did my research, and picked an inexpensive middle-of-the-road model. When she came in, I showed her a couple models, and then talked up the chosen one. After hearing my shpeal, she adamently refused to consider the one I picked because reasons. This other one looks nicer, that other one seems more powerful, this one is better because it's more expensive, right? Finally, my shift was just about to end and one of my coworkers came over to take over while I went and clocked out. By the time I came back, they had convinced my mom that one particular model was the one she wanted. It was perfectly priced, with great features, and was exactly the same model I tried to talk her into. My coworker had used all the same selling points I had, so the only difference was that my mom had heard it from a person who was not her child. Sometimes, parents just never end up trusting their kids judgement on anything.
|
|
#
?
Jan 21, 2015 17:53
|
|
|
anthonypants posted:The SB6121 is $70 on Amazon, and that's what you should be getting if you're on Comcast. Don't suggest people get modem/router combinations, that's disgusting. The 6121 is a 4x2 modem, its old, outdated, and not supported by some isp's anymore. Its stupidly important to buy a modem on the list of supported modems by your vendor.
|
|
#
?
Jan 21, 2015 18:13
|
|
|
President Ark posted:See, everything but that could be excusable as wear and tear, although I'm not sure how a laptop could rack up that much unless he was using it to practice his Gallagher routine or something. Screws, though? I speak from experience when I say that it's hard as poo poo to remove laptop screws when you actually are trying and have the correct tools; there's no conceivable way someone could remove the screws by accident unless he hit it with a magnetic sledgehammer or something.
|
|
#
?
Jan 21, 2015 18:15
|
|
|
Was getting a workstation rid of toolbars and other useless crap when an uninstall message came in... Hell yeah I'm cruelly uninstalling malware  And then there was a toolbar wanting me to enter a captcha to uninstall it. Never thought they'd go that far.
|
|
#
?
Jan 21, 2015 18:40
|
|
|
evobatman posted:Three words that should never the loving gently caress ever be in the same week, let alone the same sentence! Why would you do something like that to yourself?? The kids on the other hand... Brother/Sisters: Mom, I can't print Mom: Did you check to see if it has paper? Brother/Sisters: No.
|
|
#
?
Jan 21, 2015 18:49
|
|
|
Billy the Mountain posted:It would seem MS dropped an update last week that kills Surface Pro 3 tablets from seeing any wireless networks. Driver reinstall, update rollback, and system restore all fail to resolve. My sister-in-law called me about this very same thing two nights ago on hers. Mine updated fine, but hers is completely borked now. Did everything short of system restore. Uninstalled the driver, reinstalled from the MS firmware package, nothing. Do we have any idea wtf to do about these yet? e: Just found this, which sounds like it could very well be the issue at hand for her: http://winsupersite.com/surface/manually-switching-wifi-bands-surface-pro-3 double edit: Apparently this just happened too. Free Windows 10 upgrades for 8.1, 8.1 Phone and 7. http://www.theverge.com/2015/1/21/7866679/windows-10-will-be-a-free-upgrade-for-windows-7-and-8-1-users Dragyn fucked around with this message at 19:27 on Jan 21, 2015 |
|
#
?
Jan 21, 2015 19:07
|
|
|
Anyone remember the Vista days when a microsoft update killed network connectivity for a huge number of computers? Because this is bringing back memories.
|
|
#
?
Jan 21, 2015 19:11
|
|
|
Rawrbomb posted:The 6121 is a 4x2 modem, its old, outdated, and not supported by some isp's anymore. Its stupidly important to buy a modem on the list of supported modems by your vendor.
|
|
#
?
Jan 21, 2015 20:34
|
|
|
Dragyn posted:My sister-in-law called me about this very same thing two nights ago on hers. Mine updated fine, but hers is completely borked now. You rule. Was just on several of them and none of them have the BAND option under properties for the Marvall Avastar device. Lookslike firmware updates need to be re-applied.
|
|
#
?
Jan 21, 2015 20:53
|
|
|
I love the smell of a witch hunt in the morning... Someone's been naughty and is selling business leads under the table, so I spent most of yesterday checking over the sales staff Outlook calendar permissions, probably around 5 or 6 times over. Then it turned into firebombing the whole lot and changing their passwords, then physically checking their workstations one by one to make sure they couldn't view anything they shouldn't, THEN checking over permissions AGAIN and re-adding specific calendar permissions again. Such a ball-ache, all I wanted to do was build my shelving rack that came in a few days ago to get some precious storage space in the Server Room/Electronics Cave/Dumping Ground. We are however going to get a new higher spec Server and upgrade to Windows 2012 R2 and Exchange 2013, then probably use the current as a failover, and hopefully the laundry list of considerations I mentioned; so there's that to look forward to.
|
|
#
?
Jan 21, 2015 21:34
|
|
|
I feel like that could have been done in a less nuclear manner with a powershell script.
|
|
#
?
Jan 21, 2015 21:37
|
|
|
CDW posted:A tracert came in... No 172.16 networks? FOR SHAME
|
|
#
?
Jan 21, 2015 22:19
|
|
|
|
| # ? May 31, 2024 16:56 |
|
|
EAT THE EGGS RICOLA posted:I feel like that could have been done in a less nuclear manner with a powershell script. Assuming you're using an in-house Exchange server or o365, almost certainly. The Exchange Powershell module has specific commands for dealing with calendar permissions. Dump that poo poo to a CSV and let Excel show you the odd man out.
|
|
#
?
Jan 21, 2015 22:28
|
|
