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Yeah, it'll be a a little bit confusing for people because the last rollover feature they had (rollover minutes) worked differently. Of course, as it's in their interest to be less than transparent, I'm kinda surprised its as straightforward as it is.
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Jan 7, 2015 17:48
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Well, I'm glad we switched from the 30 GB (15 GB doubled) to the 15 GB (10 GB promo) last month. With the rollover, we're never going over 15 GB.
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Jan 7, 2015 19:30
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Thermopyle posted:Yeah, it'll be a a little bit confusing for people because the last rollover feature they had (rollover minutes) worked differently. Well, as mentioned it works exactly like rollover minutes works (rollover balance is used last), it's just that it expires after one month which is disappointing. But you would be correct that almost no one really understood rollover minutes, so his probably will confuse people.
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Jan 8, 2015 14:00
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Duckman2008 posted:Well, as mentioned it works exactly like rollover minutes works (rollover balance is used last), it's just that it expires after one month which is disappointing. I'm not sure what you're saying here exactly as the "Well," implies that you're trying to correct me, but then you go on to agree with me?
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Jan 8, 2015 14:59
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Thermopyle posted:I'm not sure what you're saying here exactly as the "Well," implies that you're trying to correct me, but then you go on to agree with me? It works exactly like previous rollover minutes, but sure it's always confusing.
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Jan 9, 2015 05:00
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Duckman2008 posted:It works exactly like previous rollover minutes, but sure it's always confusing. Except for the part that doesn't.
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Jan 9, 2015 06:43
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Okay, here's a shitstorm of a question: Backstory: My mom is a retired AT&T employee and has an ancient iPhone 3G she purchased on a 2yr contract with AT&T I think 2010 or 2011. 2015 rolls around and it's clearly time to replace the phone. We tried to buy a new Iphone 6 directly from the Apple store, however they weren't able to process the transaction as something was preventing them from activating the phone on AT&T's end. I figured at the time it was because she was outside of a contract and needed to sign a new 2yr contract with AT&T, something you could only do directly in an AT&T store? Today we tried again, this time at an AT&T store. We pick out the phone, sit down with a sales person and try to purchase. After 30 minutes of trying, the rep claimed that there was no way to purchase the phone (even as an upgrade/new activation)  She went back and did some research and let us know that there was some sort of plan discount in affect that was preventing her from activating the new contract (or line or whatever). I looked at her notes and sure enough on her screen was a note reading: code:We're incredibly frustrated right now, what would happen if her phone got run over by a truck? Would AT&T refuse to sign her into a new 2 year contract? The only solution the rep was able to offer at the time was to remove the 20% discount (which would add almost $40/mo to the phone bill), but told us they may not be able to re-apply it. Also adding to the confusion: My step-brother was able to purchase a new iPhone outright by paying full retail and had no problem adding it to the account. Wtf AT&T, do you hate ex-employees or something?
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Jan 11, 2015 03:52
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Did your mom work for Cingular? Was she part of a union? From seeing the word "bargained" it sounds like they're retaliating against former union employees. Although that's my communist/labor side talking, maybe it was part of a collective bargaining agreement or something, where a retired employee has to give up the discount in order to activate something new? (I obviously have no idea what's going on, I just vaguely remember something about Cingular being union)
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Jan 11, 2015 03:58
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Wicaeed posted:Also adding to the confusion: My step-brother was able to purchase a new iPhone outright by paying full retail and had no problem adding it to the account.
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Jan 11, 2015 04:05
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Nah, IIRC she was an old Pacific Bell employee and worked for both SBC and AT&T through their various acquisitions, but always on the Operations side of things. She used to be a pole climber for Pacific Bell but that was back in the '70s
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Jan 11, 2015 04:11
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Wicaeed posted:Nah, IIRC she was an old Pacific Bell employee and worked for both SBC and AT&T through their various acquisitions, but always on the Operations side of things. Well, I can't crack this one!
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Jan 11, 2015 04:28
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Wicaeed posted:Okay, here's a shitstorm of a question: I would call care and see if they can do it. If I remember to I'll try and look this one up tomorrow (my work is crazy so i tend to forget). I've seen that very rarely and I'm pretty sure that cannot be serviced in store. myron cope posted:Did your mom work for Cingular? Was she part of a union? From seeing the word "bargained" it sounds like they're retaliating against former union employees. Although that's my communist/labor side talking, maybe it was part of a collective bargaining agreement or something, where a retired employee has to give up the discount in order to activate something new? Fyi AT&T is still Union, but it's only sales reps and service reps n
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Jan 11, 2015 04:31
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I'm on Next 12 and bought the LG G3 6 months ago. I really, really regret this purchase, it's been a horrible experience all around. LG Support has decided to stop helping me, so gently caress it, I'm going to change phones and pay off the extra to upgrade early. I went to the store to pick up a Nexus 6 and it said they were all pulled from shelves at AT&T.. what's going on with that? Any word on when I can actually purchase it? I need to get rid of this lovely phone soon.
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Jan 11, 2015 21:34
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Myrddin Emrys posted:I'm on Next 12 and bought the LG G3 6 months ago. I really, really regret this purchase, it's been a horrible experience all around. LG Support has decided to stop helping me, so gently caress it, I'm going to change phones and pay off the extra to upgrade early. The original batch of Nexus 6 had a defective batty issue of some sorts. They were all sent back. We have since seen pretty steady stock, and the phone isn't a big seller, so I would just try another AT&T store.
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Jan 12, 2015 01:47
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Duckman2008 posted:The original batch of Nexus 6 had a defective batty issue of some sorts. They were all sent back. We have since seen pretty steady stock, and the phone isn't a big seller, so I would just try another AT&T store. Fair enough! Thanks!
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Jan 12, 2015 01:56
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Duckman2008 posted:The original batch of Nexus 6 had a defective batty issue of some sorts. They were all sent back. We have since seen pretty steady stock, and the phone isn't a big seller, so I would just try another AT&T store. I've been to four stores now, and called three more. Six told me that AT&T stores no longer stock the Nexus 6, and that it's "special order only". Bizarre.
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Jan 13, 2015 00:19
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I have some questions regarding early contract termination and unlocking. I upgraded my phone to an iphone 6+ at launch under the now grandfathered unlimited data plan, but now I'm thinking about switching to Tmobile's unlimited everything family plan with my family members. Can one of you kind gentlemen/women explain AT&T's process or policies regarding this? Tmobile claims they will pay the ETF, but does AT&T unlock the phone? If they do unlock the phone, what circumstances have to be fulfilled first? Thanks in advance.
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Jan 14, 2015 21:39
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Kuhmondo posted:I have some questions regarding early contract termination and unlocking. I upgraded my phone to an iphone 6+ at launch under the now grandfathered unlimited data plan, but now I'm thinking about switching to Tmobile's unlimited everything family plan with my family members. Can one of you kind gentlemen/women explain AT&T's process or policies regarding this? Tmobile claims they will pay the ETF, but does AT&T unlock the phone? If they do unlock the phone, what circumstances have to be fulfilled first? Thanks in advance. You have to trade in your phone for T-Mobile to pay your ETF, so keep that in mind.
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Jan 14, 2015 21:55
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Phantom Limb posted:You have to trade in your phone for T-Mobile to pay your ETF, so keep that in mind. You have to trade in A phone. The woman at T-Mobile told me that people would go buy a cheap Go phone and trade that in to qualify.
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Jan 14, 2015 22:26
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Kuhmondo posted:I have some questions regarding early contract termination and unlocking. I upgraded my phone to an iphone 6+ at launch under the now grandfathered unlimited data plan, but now I'm thinking about switching to Tmobile's unlimited everything family plan with my family members. Can one of you kind gentlemen/women explain AT&T's process or policies regarding this? Tmobile claims they will pay the ETF, but does AT&T unlock the phone? If they do unlock the phone, what circumstances have to be fulfilled first? Thanks in advance. AT&T won't unlock the phone until the contract is over or the ETF is paid.
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Jan 14, 2015 23:02
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Phantom Limb posted:You have to trade in your phone for T-Mobile to pay your ETF, so keep that in mind. Duckman2008 posted:AT&T won't unlock the phone until the contract is over or the ETF is paid. Wait, so how does that work? I unlock my current 6+ then trade it in for a T-Mobile 6+? I thought T-Mobile phones already come unlocked. I understand that unlocking the phone only happens when ETF is paid. For clarification purposes my plan is to switch from AT&T to T-Mobile and still use my current 6+ that gets unlocked from AT&T after the ETF is paid. Is this plan still possible if T-Mobile requires me to trade in my current 6+? Or will I have to purchase a T-Mobile branded 6+? Sorry if i'm missing something here and all the questions, i've been with AT&T for many years and never really planned to cancel or anything of the sort. Now that T-Mobile has that family plan i'm highly considering it because i'm the only one on AT&T in my family while three members are T-Mobile.
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Jan 14, 2015 23:55
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Kuhmondo posted:Wait, so how does that work? I unlock my current 6+ then trade it in for a T-Mobile 6+? I thought T-Mobile phones already come unlocked. Silly Burrito posted:You have to trade in A phone. The woman at T-Mobile told me that people would go buy a cheap Go phone and trade that in to qualify.
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Jan 14, 2015 23:57
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Kuhmondo posted:Wait, so how does that work? I unlock my current 6+ then trade it in for a T-Mobile 6+? I thought T-Mobile phones already come unlocked. You have to trade in a phone to get the ETF paid for by T-Mobile, but according to Silly Burrito's post, you can just trade in any cheapo phone to get that taken care of, so you can ignore my original post.
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Jan 14, 2015 23:58
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Hot drat if it's any cheapo phone. Thank you guys for clarifying.
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Jan 15, 2015 00:07
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I have a question. So, my friend got a phone through AT&T Next and is paying $30/month for it. She broke the phone. What are her options now? She's been using an old phone but her mom is mad that she is paying $30/month for her to use an 8 year old phone.
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Jan 18, 2015 20:56
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AnonymousNarcotics posted:I have a question. So, my friend got a phone through AT&T Next and is paying $30/month for it. She broke the phone. What are her options now? She's been using an old phone but her mom is mad that she is paying $30/month for her to use an 8 year old phone. Tell her that her mom is a stupid bitch for getting mad at AT&T when it was her daughter that broke the phone.
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Jan 18, 2015 22:30
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AnonymousNarcotics posted:I have a question. So, my friend got a phone through AT&T Next and is paying $30/month for it. She broke the phone. What are her options now? She's been using an old phone but her mom is mad that she is paying $30/month for her to use an 8 year old phone. She isn't paying $30 a month for an 8 year old phone, she is paying the remainder of the phone purchased that just happened to be lost. If you get a diamond ring from a jeweler on a 24 month payment plan and lose the ring two months in, the payments just don't go away. Same concept. She can pay whatever the balance is to get another phone $0 down, file for insurance if she has it, or buy a phone used off eBay or wherever. If she doesn't have insurance then she was saving monthly at least. Or, in angry but correct terms: obeyasia posted:Tell her that her mom is a stupid bitch for getting mad at AT&T when it was her daughter that broke the phone.
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Jan 18, 2015 23:02
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Duckman2008 posted:She isn't paying $30 a month for an 8 year old phone, she is paying the remainder of the phone purchased that just happened to be lost. If you get a diamond ring from a jeweler on a 24 month payment plan and lose the ring two months in, the payments just don't go away. Same concept. I want to answer more questions than I do. But I'm too angry and usually give up halfway through.
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Jan 18, 2015 23:49
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obeyasia posted:I want to answer more questions than I do. But I'm too angry and usually give up halfway through. Once you do it enough at work, it can be hard to come here and do it.
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Jan 19, 2015 00:29
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obeyasia posted:I want to answer more questions than I do. But I'm too angry and usually give up halfway through. Have you noticed a lot more pressure on numbers lately? Maybe it's just because I'm management now, but man, all I hear about lately is just numbers, and questions on why we aren't there (and that we better get there ASAP). AT&T has never been great at giving a pat on the back, but this month has just been way more intense than normal.
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Jan 19, 2015 06:07
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Duckman2008 posted:Have you noticed a lot more pressure on numbers lately? Maybe it's just because I'm management now, but man, all I hear about lately is just numbers, and questions on why we aren't there (and that we better get there ASAP). AT&T has never been great at giving a pat on the back, but this month has just been way more intense than normal. My location is harping myatt hard. Of all things.
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Jan 19, 2015 15:20
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Two quick questions for you helpful ATT Goons: Are there any bundle discounts available for Wireless + DSL? Does my company qualify me for a discount: Summit Brewing Company As an aside, we've had TMobile, Verizon, then TMobile again. The service where we live is atrocious but if we drive five minutes in any direction it's just fine. A switch to ATT is probably inevitable but I was curious about discounts available.
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Jan 19, 2015 16:04
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Doc_Uzuki posted:Two quick questions for you helpful ATT Goons: Ask your HR department about discounts, they will know.
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Jan 19, 2015 16:13
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obeyasia posted:My location is harping myatt hard. Of all things. They want to get every store to 140% log in rates in my area. Doc_Uzuki posted:Does my company qualify me for a discount: Summit Brewing Company Bribe the local store with beer. On a serious note, if Summit uses AT&T for their work phones you would qualify for 8% off, which is $5-8 off most plans. Nothing crazy, but that would be the most.
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Jan 19, 2015 17:58
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I have like 22% off through my previous employer. Do they not give discounts this big anymore?
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Jan 19, 2015 18:39
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How long does it take FAN discounts (or whatever they are called these days) to show up?
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Jan 19, 2015 23:08
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Mr. Powers posted:I have like 22% off through my previous employer. Do they not give discounts this big anymore? They do, but it depends on the size of the company and what deal they bartered with AT&T. For the most part small companies (50 and under) get 8% by default, but if they barter sometimes AT&T will offer up to 23% (mileage varies on the scenario). And FAN discounts usually only take at most one bill cycle.
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Jan 20, 2015 05:27
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Kinda curious if this is going to get AT&T to finally boot people off the unlimited plans:quote:In a case that could have broad implications, the Federal Trade Commission on Wednesday ordered prepaid mobile provider TracFone to pay $40 million for slowing down the speeds of customers who had paid for unlimited data service. http://recode.net/2015/01/28/ftc-says-unlimited-data-with-throttling-doesnt-count-as-unlimited/
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Jan 28, 2015 20:50
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Can someone tell me what the monthly cost would be for a family share plan with the following options, I can't find anywhere on the At&t site where I can price out a plan, everything is just giving me options as if I am an existing customer even though I am not logged in. 2 lines @ 450 rollover minutes Unlimited texting 10GB data shared I'm currently on a single line Next12 plan with 450 minutes, unlimited text and unlimited data (old school) and I am paying ~$135 a month (around $99 after 12 months is up I guess) Don't really need to keep Next account if I change to a 2 line plan though, I generally never buy subsidized phones unless I am selling them off immediately. Edit: NM I found it finally. Setup on the site is terrible. thebushcommander fucked around with this message at 18:39 on Jan 29, 2015 |
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Jan 29, 2015 18:24
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thebushcommander posted:Can someone tell me what the monthly cost would be for a family share plan with the following options, I can't find anywhere on the At&t site where I can price out a plan, everything is just giving me options as if I am an existing customer even though I am not logged in. http://myattrpc.com/
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Jan 29, 2015 18:26
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