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Lumberjack Bonanza posted:Look, when a "trademark dispute" amounts to "well, we have no leg to stand on and also do not in fact own this trademark we are alleging we do but gently caress you we're taking you to court", I would argue that there is in fact no dispute. It's just Sony wagging its dick around because no one's going to bother calling them on it over something so inconsequential. Dude there is not a company in the whole world who would not have taken the same legal action. This is such stock standard stuff it's hard to see what you don't understand about it.
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Feb 27, 2015 11:21
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http://www.today.com/money/starbucks-wants-baristas-talk-about-race-customers-2D80552745 "Starbucks Wants Baristas to talk about Race With Customers" Yes, random employees with no specialized training or public relations experience, please represent our corporation in discussing "the issue of race" whatever the gently caress that nebulous bullshit means.
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Mar 17, 2015 18:48
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VoteTedJameson posted:http://www.today.com/money/starbucks-wants-baristas-talk-about-race-customers-2D80552745 I saw that headline this morning and said "huh, that's a pretty good Onion article." Then I opened up Twitter later and no, good god, they're serious about it.
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Mar 17, 2015 18:58
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E: It was stupid of me to dredge this fight back up and I thought better of it.
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Mar 17, 2015 19:14
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VoteTedJameson posted:http://www.today.com/money/starbucks-wants-baristas-talk-about-race-customers-2D80552745 Here's your coffee. Did you know that race mixing is the biggest contributing factor to low test scores? Come again!
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Mar 17, 2015 19:17
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VoteTedJameson posted:http://www.today.com/money/starbucks-wants-baristas-talk-about-race-customers-2D80552745 that article posted:"Much of the anti-war movement in the 1960's was fomented in coffee houses," said Larry DeGaris, a professor of marketing at the University of Indianapolis. Yeah but were those people discussing the issues with the barista? or perhaps it was instead with the friends/colleagues they met at the shop? I feel terrible for any employee who has to follow through with this - my least favorite part of customer service was having to listen to loudmouth customers tell me their very important opinions on the issues.
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Mar 17, 2015 19:26
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Whole lot of STDH stories are about to get real. I may not be a scholar of the 1960s anti-war movement but I am pretty goddamn sure it didn't come about because there was one guy who owned all the coffee houses and he wanted everyone to talk about it.
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Mar 17, 2015 19:31
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I'm going to start ordering my Starbucks and then adding "gently caress the whites. You feel me?"
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Mar 17, 2015 19:38
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VoteTedJameson posted:http://www.today.com/money/starbucks-wants-baristas-talk-about-race-customers-2D80552745 Wow, dumb move in marketing is an understatement here. My favorite Twitter comment so far: "The last person I wanna discuss race with is a snotty condescending 18 yr old barista that corrects me when I say large instead of venti" I'd love to see this hilariously backfire. Imagine if they'd already hired some closet white supremacist who rails on a black customer, then shrugs with "what? you told me to talk about race?"
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Mar 17, 2015 19:42
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JacquelineDempsey posted:
Has this ever actually happen?
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Mar 17, 2015 19:56
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PhazonLink posted:Has this ever actually happen? I got corrected on it a couple times, but never in a snotty way and both times by friends I was ordering with, long before the "snotty barista" part got added and it became a meme.
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Mar 17, 2015 19:59
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PhazonLink posted:Has this ever actually happen? The closest I ever came was them repeating my order for a large black coffee as a venti black coffee.
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Mar 17, 2015 20:08
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PhazonLink posted:Has this ever actually happen? So very very rarely as to be all but "no", and the one time I've actually seen an honest-to-God condescending barista it was obviously a new kid who was all into the "Starbucks culture" and was trying to impress his manager with his superior knowledge of the product. Manager: "You know what he meant; make the drink. Sorry, dude."
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Mar 17, 2015 20:10
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Yeah there are reasons you don't bring that sort of thing up in certain places. When I worked in the restaurant world we had a super fundie come in one day that recognized one of the guys working there as a gay guy (mind you he was totally open at the time). He made a pretty big scene, refused to pay for his meal because it was "contaminated," and demanded that we fire the gay guy and any others we had immediately or he would never come back and would tell all his friends and he is VERY IMPORTANT in the community and would totally ruin us. He got told to leave and the gay guy never got fired. Most customers were annoyed that the guy caused a scene but there were a few murmurs of "I can't believe they let fags touch the food. Don't they know what those people do?" Business didn't drop at all but I can only imagine deliberately telling employees to talk about hot button issues like race can only cause problems as there are in fact people who will be furious if they find out they're being served by those people or by people who don't hate those people enough. I annoyed a customer one time that asked me how I'd feel if two gay guys were holding hands in my store and I just shrugged and said "not my business, really. What are they hurting?" Yeah I'm talking about gay stuff rather than racial stuff but there are some people with incredibly strong issues on both.
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Mar 17, 2015 20:17
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The Starbucks near my office corrects me every single time. Without fail, every time I order a small black coffee they ask "You mean Tall?" or when I order a large, "You mean Venti, right?" It doesn't really bother me, but it seems kinda silly to insist on new names for small, medium, and large. Especially for the more obscure drinks. I ordered a double shot espresso and the barista asked "Is Doppio okay?" and I had no idea what that was, but apparently it is literally just the Starbucks name for a double shot espresso. Leon Trotsky 2012 has a new favorite as of 20:45 on Mar 17, 2015 |
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Mar 17, 2015 20:43
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VoteTedJameson posted:http://www.today.com/money/starbucks-wants-baristas-talk-about-race-customers-2D80552745 Maybe this is the sort of racial issues they meant https://www.youtube.com/watch?v=Z_JOGmXpe5I
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Mar 17, 2015 20:44
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Leon Trotsky 2012 posted:The Starbucks near my office corrects me every single time. Without fail, every time I order a small black coffee they ask "You mean Tall?" or when I order a large, "You mean Venti, right?" The few times I've been to a Starbucks, I've always gotten the "Venti" correction. Once, I even got "what size?" "Large." "Venti?" "Yeah, that." "So which size, again?" "LARGE." "We don't have large." Seriously dude at the counter, I'm not gonna fuckin' say it. Hate that Starbucks fake vernacular culture.
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Mar 17, 2015 21:03
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The White Dragon posted:The few times I've been to a Starbucks, I've always gotten the "Venti" correction. Once, I even got "what size?" "Large." "Venti?" "Yeah, that." "So which size, again?" "LARGE." "We don't have large." Seriously dude at the counter, I'm not gonna fuckin' say it. Hate that Starbucks fake vernacular culture. Outing myself as a fat goon, but for a while McDonalds had small, medium, and extra-large. I ordered a large soda, was given a medium, asked why, and was no poo poo told "we don't have large".
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Mar 17, 2015 21:14
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Avenging_Mikon posted:Outing myself as a fat goon, but for a while McDonalds had small, medium, and extra-large. I ordered a large soda, was given a medium, asked why, and was no poo poo told "we don't have large". McDonalds in Japan still uses S/M/L for their sizes. Anything with only 2 sizes is always small/medium with no large.
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Mar 17, 2015 21:54
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Leon Trotsky 2012 posted:The Starbucks near my office corrects me every single time. Without fail, every time I order a small black coffee they ask "You mean Tall?" There's also a "secret menu" Short option, so for this one, at least, they might have legitimately wanted clarification.
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Mar 17, 2015 23:07
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Yeah, when I ask for a small where I am they usually ask whether I want the 8oz "small" or the 12oz "tall". And I could see where people who want a Grande order Large (that's what it means in Italian!), so they have to clarify that too. Instead of dealing with that ambiguity or saying Starbucks' retarded sizes, you can just say "12/16/20 ounce".
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Mar 17, 2015 23:20
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The real problem is Starbucks is basically telling racists to rant at barely above minimum wage workers
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Mar 17, 2015 23:20
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AlmightyBob posted:The real problem is Starbucks is basically telling racists to rant at barely above minimum wage workers This right here. At least since I live in Bumfuck, Ohio it'll be racists telling racists racist things.
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Mar 17, 2015 23:30
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RPATDO_LAMD posted:Yeah, when I ask for a small where I am they usually ask whether I want the 8oz "small" or the 12oz "tall". And I could see where people who want a Grande order Large (that's what it means in Italian!), so they have to clarify that too. Wait, they have three sizes and they call them Small-Small, Small-Large and Large?
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Mar 17, 2015 23:59
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RPATDO_LAMD posted:Instead of dealing with that ambiguity or saying Starbucks' retarded sizes, you can just say "12/16/20 ounce". "Just saying 20 ounce" is literally what you're doing when you order a venti. You're just doing it in Italian.
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Mar 18, 2015 00:01
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Elfface posted:Wait, they have three sizes and they call them Small-Small, Small-Large and Large? Their three main sizes are "Tall", "Italian for Large", and "Italian for Twenty". I guess it's a side effect of the fattening of America, since Wikipedia says their original two sizes were "short" and "tall".
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Mar 18, 2015 00:04
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Having worked the opposite side of this, though admittedly not in a starbucks, we need to be clear about what exactly it is the customer wants, as people will try and turn around what they said to get a bigger order or refund like they're trying to trick a genie into granting infinite wishes or something. I'm sure there's pedantic assholes out there, but that's the main reason you get corrected, so that there's no ambiguity about what you want.
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Mar 18, 2015 00:05
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"I like my coffee how I like my women: young, black, dumb, and pumped full of cum"
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Mar 18, 2015 00:51
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amityville anus posted:"I like my coffee how I like my women: young, black, dumb, and pumped full of cum" The cum will take about two minutes extra, will that be okay sir?
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Mar 18, 2015 01:04
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Speaking of stupid restaurant marketing... I didn't work at this place but it was down the street from where I did at the time. Now, this wasn't a big city and we weren't on a major highway so most of our business was regular locals, especially people out on lunch. Now, lunch hour is only, you know, an hour so people came to us because they could get a hot sandwich in front of them within 15 minutes, tops, or just get the salad bar and eat some soup and fruit and what have you. Mostly they ordered simple things so it was pretty easy to get their food to them and as long as you didn't take forever and kept their coffee full everybody was happy. Anyway, the other restaurant decided to utterly dominate the lunch rush by creating a new secondary menu of stuff that they guaranteed they'd have to you within 8 minutes or it was free. The promise was only good for stuff on that menu. Now you can already see where this is a terrible, terrible idea for sit down restaurant that wasn't a fast food place. They also kind of left "within 8 minutes of what" dangling. Some people would check their watch when they walked in and start timing from there because I guess it's reasonable for a grilled chicken sandwich to be freshly grilled that fast? Most people understood that it meant "within 8 minutes after you ordered" but some people would deliberately wait to order after sitting down then start bitching that their food took too long. The cheapskates came out of the woodwork on this one. If it was even a nanosecond beyond what they though "8 minutes was" they'd be demanding a free meal, free drinks and oh by the way I'm going to raise hell if you don't make me a second sandwich for free because the first one that I ate literally all of turned out to not be good so make me another one for free. The most horrible though was people would order one thing off of the fast menu, a bunch of other stuff, then expecting everything to come out within 8 minutes. People were also trying to do that deliberately on things they knew took longer than 8 minutes then bitching when every single thing they ordered wasn't free. It was like if you ordered from the 8 minute menu it was a ticket to a bunch of free food. It was abused to hell and back and the restaurant canned that poo poo pretty loving fast. Nobody ever did tried it again. What I'd like to know is who though that up and said "this is a good idea we should do this."
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Mar 18, 2015 01:07
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The White Dragon posted:The few times I've been to a Starbucks, I've always gotten the "Venti" correction. Once, I even got "what size?" "Large." "Venti?" "Yeah, that." "So which size, again?" "LARGE." "We don't have large." Seriously dude at the counter, I'm not gonna fuckin' say it. Hate that Starbucks fake vernacular culture. On the flipside, I work in a fancy non-Starbucks coffee-shop and people coming in asking for a 'tall' or a 'venti' drives me up the wall. It's always the smug bastards who come in and go "Oh I only drink single origins do you have any single origins  " "Sure, we're actually an independent roaster and import-" "I'll have a single shot venti soy latte, extra hot. In a takeaway cup." I try not to be a snooty barista but gently caress, some people make it hard. Guess it's less dumb moves in marketing and more frustratingly successful moves in marketing though.
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Mar 18, 2015 01:11
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As bad as Starbucks is it is in no way worse than Cheba Hut if you have one of those near you.
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Mar 18, 2015 03:25
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ToxicSlurpee posted:Speaking of stupid restaurant marketing... Probably inspired by the 30 minutes or less thing Pizza delivery did before, thinking people would want their food fast and not expect people to be pedantic about time. Of course that stopped when pizza delivery people were getting in crashes desperately trying to make time and pizza companies being liable for the accidents. I forget if that was already talked about in this thread or not but I've seen it discussed in one thread in PYF.
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Mar 18, 2015 05:50
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The White Dragon posted:The cum will take about two minutes extra, will that be okay sir? Ugh yeah but I don't want to see you standing around pulling your pud when there's coffee to be made.
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Mar 18, 2015 06:31
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El Estrago Bonito posted:As bad as Starbucks is it is in no way worse than Cheba Hut if you have one of those near you. Wow. Never heard anybody refer to that place on the internet. Sorry about your lovely Cheba hut, though. I've been to two, none of them insist on the nug/pinner/blunt or whatever it's called. I've always just ordered 4 inch, 8 inch, or 12 inch. For people who don't know what it is, think stoner culture Quiznos. The sandwiches are (mostly) named after kinds of weed. The ones around here have their liquor licenses and microbrews on tap, though. So that's pretty cool.
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Mar 18, 2015 08:00
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amityville anus posted:"I like my coffee how I like my women" Flat white.
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Mar 18, 2015 10:42
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sassassin posted:Flat white. Racist pedo Ban this filth I've mentioned this in the other lovely advertising thread, but what the gently caress is up with the spate of car companies showing off their cars doing things their cars can't physically do? If you have to literally put the word "Fantasy" at the bottom of your ad, perhaps you are no longer advertising the vehicle you think you are. I know it turns me off of the vehicle in the ad, and if it's egregious enough it can turn me off the brand entirely - at least, while the ad is running.
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Mar 18, 2015 10:48
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In an effort to 'streamline and personalize' the shipping process, if you go to a Fedex store these days with a package to ship, you don't have to fill out a form. What you do need to do is tell the cashier the address, and phone number, and every little detail from the sender and the recipient verbally, and then they enter it in. And then print out a label for you to double check over. And then actually process the shipment once you okay the address. For every box. Every time. Because the best way to streamline something is to make it more loving difficult and deal with mumbling people or ones who just pass their phone over with the address or don't want to read the address out loud because people could 'steal' it. You know what customers want? Shorter wait times. Throw in a second shipping counter in every store and man the gently caress out of it.
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Mar 18, 2015 11:07
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The White Dragon posted:The few times I've been to a Starbucks, I've always gotten the "Venti" correction. Once, I even got "what size?" "Large." "Venti?" "Yeah, that." "So which size, again?" "LARGE." "We don't have large." Seriously dude at the counter, I'm not gonna fuckin' say it. Hate that Starbucks fake vernacular culture. Just a friendly reminder that at best you're like Paul Rudd in this clip--a miserable unlikable dick--from a movie nearly a decade ago which was making fun of people still angry at Starbucks sizes over 20 years (27 years now) after Starbucks became a regular cultural thing people were aware of. https://www.youtube.com/watch?v=SSk0B0dVq4g I used to work in a Starbucks. I never once heard anyone correct anyone over referring to a Venti as a Large because no one gave a flying gently caress and everyone understood what they meant.
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Mar 18, 2015 12:00
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bobjr posted:Probably inspired by the 30 minutes or less thing Pizza delivery did before, thinking people would want their food fast and not expect people to be pedantic about time. Of course that stopped when pizza delivery people were getting in crashes desperately trying to make time and pizza companies being liable for the accidents. I forget if that was already talked about in this thread or not but I've seen it discussed in one thread in PYF. Way way back, Pizza Hut used to do a lunch rush special, but it was for in-restaurant only. They were smart enough to put a timer on your table once you ordered though, so at least there was nothing to argue over. Plus it was pizza, so it was simple, and not a bunch of different menu options like a regular restaurant.
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