Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us money per month for bills, and since we don't believe in showing ads to our users, we try to make the money back through forum registrations.
 
  • Locked thread
m.hache
Dec 1, 2004


Fun Shoe

Antioch posted:

The hits keep coming:


TASK DETAILS:
KB 26Mar15 1:32 Screen shot attached > FW Incident # - Response Required additional information is needed to proceed .msg

I often read the National Post (over my lunch hour) to keep up to date with local, national, internal news and financial issues.

We previously had access but now after a few reads it will not allow and asks for an on line subscription.


Can online access be provided?
-----------------------------------------------


The National Post charges a subscription fee, you doofus.
You sent in a god damned screenshot of the website with "Subscriptions start at $0.99 for access" in giant letters.
Why the screaming hell would you send this in as a ticket?

He wants to expense it probably.

Adbot
ADBOT LOVES YOU

Antioch
Apr 18, 2003

m.hache posted:

He wants to expense it probably.

Which would make sense, if he hadn't sent the ticket to Risk Management. Nope, pretty sure that page isn't a virus pal, dig out your credit card.

m.hache
Dec 1, 2004


Fun Shoe

Antioch posted:

Which would make sense, if he hadn't sent the ticket to Risk Management. Nope, pretty sure that page isn't a virus pal, dig out your credit card.

Well, you could say it was a "risky" decision to email you about expending it.

Flipperwaldt
Nov 11, 2011

Won't somebody think of the starving hamsters in China?



Buy him a subscription. Charge him $9.99

It's what he already expects you're doing apparently.

Start charging your users for Facebook why not. Time for the IT department to start cashing in on people wasting company time. Start doing it before some CEO thinks of this.

22 Eargesplitten
Oct 10, 2010



Inspector_666 posted:

Well one of the conspiracy theories was that Bitcoin was an NSA front to break encryption, so...

Which is pretty dumb. If even half of the stuff that they're accused of doing W/R/T software security issues is true, they could make a botnet that makes Storm look like my home network. I could be wrong about their capabilities, or I could be wrong about the relative power of a botnet vs bitcoin mining. But in my minimally-educated opinion, it seems like the bot net would be in a different order of magnitude of processing over time.

Commodore 64
Apr 2, 2007

The sky was the color of a television tuned to a dead channel that was orange
New computers have been coming in! We're replacing the 5 year old Dell 380s!

And we've got push back?

quote:

I do not want a new computer.

I want the following programs installed on my current computer:
Skype
Manga Studio 5
...

He works in the Risk department of a credit card processor.

notwithoutmyanus
Mar 17, 2009
So drawing manga equates to risk analysis? Does he draw rape scenes where people are violated by floating credit cards?

Kurieg
Jul 19, 2012

RIP Lutri: 5/19/20-4/2/20
:blizz::gamefreak:

notwithoutmyanus posted:

So drawing manga equates to risk analysis? Does he draw rape scenes where people are violated by floating credit cards?

The Dream of the Accountant's Wife

Cool Dad
Jun 15, 2007

It is always Friday night, motherfuckers

Commodore 64 posted:

New computers have been coming in! We're replacing the 5 year old Dell 380s!

And we've got push back?


He works in the Risk department of a credit card processor.

Hahaha holy fuckin poo poo

EDIT: I bet if you take a good look at this guy's hard drive you can get him escorted from the premises.

Cool Dad fucked around with this message at 01:44 on Mar 27, 2015

Kyrosiris
May 24, 2006

You try to be happy when everyone is summoning you everywhere to "be their friend".



Commodore 64 posted:

New computers have been coming in! We're replacing the 5 year old Dell 380s!

And we've got push back?


He works in the Risk department of a credit card processor.

I would just love to be a fly on the wall during a conversation about the work-relevance of such a request.

Eschatos
Apr 10, 2013


pictured: Big Cum's Most Monstrous Ambassador
I never thought this would actually happen, but today I had a client show up complaining that our email site was displaying as GatorButt. I think yall can guess why that might be.

Cool Dad
Jun 15, 2007

It is always Friday night, motherfuckers

Commodore 64 posted:

New computers have been coming in! We're replacing the 5 year old Dell 380s!

And we've got push back?


He works in the Risk department of a credit card processor.

Eschatos posted:

I never thought this would actually happen, but today I had a client show up complaining that our email site was displaying as GatorButt. I think yall can guess why that might be.

These two posts have made my entire life worth living.

KaneTW
Dec 2, 2011

Eschatos posted:

I never thought this would actually happen, but today I had a client show up complaining that our email site was displaying as GatorButt. I think yall can guess why that might be.

22 Eargesplitten
Oct 10, 2010



Eschatos posted:

I never thought this would actually happen, but today I had a client show up complaining that our email site was displaying as GatorButt. I think yall can guess why that might be.

I can't, and google isn't telling me much either. It sounds hilarious, but what's the story?

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin

22 Eargesplitten posted:

I can't, and google isn't telling me much either. It sounds hilarious, but what's the story?

Here's a hint:
What's your opinion on private butt vs. public butt? Hybrid butt?

Che Delilas
Nov 23, 2009
FREE TIBET WEED

22 Eargesplitten posted:

I can't, and google isn't telling me much either. It sounds hilarious, but what's the story?

It's an extension called CloudToButt. It does exactly what it sounds like, and now that you know about it you can be in on the inside joke that is completely indecipherable until you know about the extension.

Volmarias
Dec 31, 2002

EMAIL... THE INTERNET... SEARCH ENGINES...

Bob Morales posted:

It takes a certain type of stupid to be in sales.

Anne,email open it up, open email, connect to act (ok), open email close it, when she closes one email it closes out the whole program. Only happens when at
started happening two weeks ago. not all the time


Darmok and Jalad at Outlook

Shaka, when the Rules fell

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

Flipperwaldt posted:

You're an idiot for not backing up poo poo like that. Seriously, six months, what the gently caress.

I give one guess to figure out where the hole is in my backup strategy. Yes, I own my failure.

And the only reason why I had data from six months ago is that I'd swapped the data drive in my volume for a larger drive and had not repurposed the old one yet, so it still had data on it from when I copied it over.

Yeah. Now I'll be buying an external disk to plug in for backups.

spankmeister
Jun 15, 2008






Volmarias posted:

Darmok and Jalad at Outlook

Shaka, when the Rules fell

Windows, his arms wide.

Eschatos
Apr 10, 2013


pictured: Big Cum's Most Monstrous Ambassador

22 Eargesplitten posted:

I can't, and google isn't telling me much either. It sounds hilarious, but what's the story?



Someone installed the CloudtoButt extension on Chrome.

Inspector_666
Oct 7, 2003

benny with the good hair

Gilok posted:

EDIT: I bet if you take a good look at this guy's hard drive you can get him escorted from the premises.

My first thought exactly.

Collateral Damage
Jun 13, 2009

Eschatos posted:

Someone installed my ButttoButt extension on Chrome.
I want a way to auto-run Googlifier on page load so I can install it on my coworker's computer when he leaves it unlocked.

Flipperwaldt
Nov 11, 2011

Won't somebody think of the starving hamsters in China?



Agrikk posted:

I give one guess to figure out where the hole is in my backup strategy.
Excludes large media files?

Super Slash
Feb 20, 2006

You rang ?

Antioch posted:

The National Post charges a subscription fee, you doofus.
You sent in a god damned screenshot of the website with "Subscriptions start at $0.99 for access" in giant letters.
Why the screaming hell would you send this in as a ticket?

Snipping tool the screenshot > Draw big red circle around obvious message and arrow pointer > Send back with no text > "Hurr durr oh i understand now"

I've crafted very specific error messages for when people don't fill out certain fields in forms etc, they are in red text and describe what went wrong and what you should do. Noooobody ever reads, if they call me I always ask them to repeat the error message then the penny drops.

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin
I probably would have first researched that the paywall is real, that's actually a reasonable malware precaution to ensure that a normally free website isn't charging, the same goes for ads on websites that are normally ad-free getting ads.

ConfusedUs
Feb 24, 2004

Bees?
You want fucking bees?
Here you go!
ROLL INITIATIVE!!





Dr. Arbitrary posted:

I probably would have first researched that the paywall is real, that's actually a reasonable malware precaution to ensure that a normally free website isn't charging, the same goes for ads on websites that are normally ad-free getting ads.

I agree. I'd rather a user be a bit too cautious than vice versa.

22 Eargesplitten
Oct 10, 2010



Che Delilas posted:

It's an extension called CloudToButt. It does exactly what it sounds like, and now that you know about it you can be in on the inside joke that is completely indecipherable until you know about the extension.

Oh, okay. I'd read about that before, I just forgot about it. I also had never heard of gatorcloud.

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

Flipperwaldt posted:

Excludes large media files?

Exclude my DAW which isn't connected to the network in any way. (Normally)

m.hache
Dec 1, 2004


Fun Shoe
So that user that stores his passwords in a text file that I mentioned earlier... phonecall came in.

"I got this email from a client that says documents attached. I tried to open it but no matter how many times I click on it, the thing doesn't work"

"God damnit, unplug your computer. I'm coming over"

3 Virus' removed from his system. Luckily no traces of a crypto variant that I can find (so far).


Happy Friday.

Proud Christian Mom
Dec 20, 2006
READING COMPREHENSION IS HARD
once a client gets cryptolocker is great because at that point I have free reign to make whatever changes I want to network security

m.hache
Dec 1, 2004


Fun Shoe

go3 posted:

once a client gets cryptolocker is great because at that point I have free reign to make whatever changes I want to network security

Well, my main job is fairly well protected and monitored so I'm not worried about us. They just have 3 computers in a workgroup and just buy computers from Best Buy when another one eats it.

No idea if they have any sort of backup.

NZAmoeba
Feb 14, 2005

It turns out it's MAN!
Hair Elf

22 Eargesplitten posted:

How do you explain how bad of an idea giving everyone admin rights is? Can you just tell them that it's best practices, or do you have to find a way to explain how dangerous it is without calling your users idiots?

"How about instead of having a security guard at the front door, we just give every employee a loaded handgun with the safety off, and permanently have it dangling from a chain around their neck. We will also give them no training in gun use, or even simple de-escalation strategies in conflict situations"


Argument not valid in the USA.

duz
Jul 11, 2005

Come on Ilhan, lets go bag us a shitpost


22 Eargesplitten posted:

Which is pretty dumb. If even half of the stuff that they're accused of doing W/R/T software security issues is true, they could make a botnet that makes Storm look like my home network. I could be wrong about their capabilities, or I could be wrong about the relative power of a botnet vs bitcoin mining. But in my minimally-educated opinion, it seems like the bot net would be in a different order of magnitude of processing over time.

Those already exist, there's better uses for them than bitcoin mining which isn't even possible to hijack to break something useful.

22 Eargesplitten
Oct 10, 2010



NZAmoeba posted:

"How about instead of having a security guard at the front door, we just give every employee a loaded handgun with the safety off, and permanently have it dangling from a chain around their neck. We will also give them no training in gun use, or even simple de-escalation strategies in conflict situations"


Argument not valid in the USA.

Nah, speaking as an American gun nut, that still sounds like a terrible idea. Necklace carry is almost as bad as purse carry.

Haquer
Nov 15, 2009

That windswept look...

22 Eargesplitten posted:

Nah, speaking as an American gun nut, that still sounds like a terrible idea. Necklace carry is almost as bad as purse carry.

Not as easy to steal the gun off the necklace as it is to steal the purse, I would think.

It's like a worse open carry, somehow.


E: Depends on the length of the necklace now that I think about it :v:

nitrogen
May 21, 2004

Oh, what's a 217°C difference between friends?

quote:

I do not want a new computer. 

I want the following programs installed on my current computer: 
Skype 
Manga Studio 5 
... 

The new computer I will be getting will also come with a replacement 19" monitor to replace my 2 21" and only one monitor vs the 2 I have now.

I feel the same way.

anthonypants
May 6, 2007

by Nyc_Tattoo
Dinosaur Gum
We monitor this guy's network connectivity to the internet by leasing them a Cisco 1721 that we can poll. This morning it went down, and called them to find out they're doing some recabling. It's still down, because

quote:

See the attached picture. Can you confirm whether the port to the right of the red cable is appropriate to connect the 1721 router? The red cable is connected to my Edgemarc voip router.


Thanks,

Name
IT Manager
Organization

angry armadillo
Jul 26, 2010
We run 5 sites with 2 IT people per site. 1 week in 5 on call covering everything for the bosses...

This weekend I'm up and I get a call this fine Sunday morning

My PC won't turn on
-use another?
That will be fine for me but the night staff have a critical spreadsheet on the desktop
-does anyone else have a copy etc
User alludes that it's a shortcut on the desktop (maybe... which would be better at least)
-Ok can you locate the spreadsheet in its original location and during handover say to night staff 'click here there etc'
No night people do a totally different job I dunno where or what it is
-can you ask on site if someone knows where it is, surely it's easier for someone to say 'oh click there' rather than me disturb someone's weekend and send them to work?
That won't work
-Try!!



2 mins later they rang back, rather than talk to colleagues they rang their boss who demanded it just gets fixed. Partly because their IT guy is notoriously disliked and they probably just are being malicious by insisting he goes in


I'm going to do everything I can to avoid that just because I'm a bigger twat.. Sigh

Potato Salad
Oct 23, 2014

nobody cares


anthonypants posted:

We monitor this guy's network connectivity to the internet by leasing them a Cisco 1721 that we can poll. This morning it went down, and called them to find out they're doing some recabling. It's still down, because


Out of band management port or something?

Adbot
ADBOT LOVES YOU

Proteus Jones
Feb 28, 2013



Potato Salad posted:

Out of band management port or something?

Yeah, I'm not entirely sure what I'm supposed to be looking at. I thought that was the point, not that it's necessarily hooked up incorrectly, more WTF are you saying and the picture is not a substitute for communicating your issue here.

  • Locked thread