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infernal machines posted:Yes, this is a problem, but it doesn't need to be my problem. It's like every other thing they blame on the incumbents from missed service visits, to botched installs, to major network fixes that take literal weeks to resolve, if they have so little control over their own business then why am I using them? To be fair, TPIA have -TRIED- to get the CRTC to allow them to roll their own truck rolls, do installs, etc, but the incumbents cried that they would break their network with their uneducated filthy installers, and like always, the CRTC And while not true across the board for different regions/connection types, my 25/10 unlimited DSL is a hell of a lot cheaper than Bell's own offering ($57.99 for unlimited vs $65.99 for 100GB plus another $30 to make it unlimited). I've had 2 outages that totaled maybe a collective 5 hours, both were catastrophic events outside TSI control (one a car literally driving in to a SLAM and took out FTTN for Bell and TPIA alike, the other Bell literally took down all their interconnects to Teksavvy for no reason), and never dipped below 25/10, in fact most of the time I'm above. John Capslocke fucked around with this message at 22:52 on Mar 5, 2015 |
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Mar 5, 2015 22:37
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Zigmidge posted:It really doesn't matter what kind of verbal poo poo you're trying to heap onto Teksavvy for your entitlement, we'd all still rather talk to their customer service than the alternatives. Lol, yes my entitlement, my entitlement to the service I have the gall to pay for.
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Mar 6, 2015 02:10
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Any other Canadian ISP's doing popups on copyrighted material yet? Eastlink is currently delivering popups on content links and sending out warning letters to people actively downloading material. Eastlink's info on C-11: http://www.eastlink.ca/billc11.aspx
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Mar 6, 2015 03:19
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Teksavvy is mailing or emailing notices, but goes to pains saying they won't give any customer info at all without a court order, so the chances of anything ever happening are pretty drat insignificant even if you get a notice unless you are chronic, and even then I'm not sure they'd get a court order. Regarding Teksavvy customer service, last night I was running into issues bridging my modem to a router so I called them to ensure I had it done right, and not only did the guy talk me through bridging from start to finish, the glorious bastard, without my asking, asked my make/model of router, downloaded the manual, and proceeded to talk me through configuring the 3rd party router. I have no doubt that Telus would have told me to suck a bag of dicks if I was trying to do anything out of the ordinary. slidebite fucked around with this message at 04:57 on Mar 6, 2015 |
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Mar 6, 2015 04:54
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infernal machines posted:Lol, yes my entitlement, my entitlement to the service I have the gall to pay for. They offer packages/services out west that Telus doesn't even offer at any price, but they do it at a fair price and have customer service typically superior to the incumbents. If Telus pulled their heads out their asses would I leave? Maybe, but I can't stand their practices for both Internet and mobility services.
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Mar 6, 2015 05:02
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infernal machines posted:Lol, yes my entitlement, my entitlement to the service I have the gall to pay for. Please, tell us what you think you're entitled to with RoBeTel then. Because you won't get it there.
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Mar 6, 2015 06:08
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Zigmidge posted:Please, tell us what you think you're entitled to with RoBeTel then. Because you won't get it there. Hurf durf, the incumbents also have poor service, therefore Teksavvy's worsening service and value proposition don't matter and they can never be criticized. Let me put it this way, I still use Teksavvy personally. I used to recommend Teksavvy to friends, family, and clients. Now I use another independent ISP (one with an excellent track record of support despite reliance on the same incumbent's networks) for business and clients, and I tell friends and family to go with whoever is cheapest. While I know what to expect service wise with the incumbents, at least they have a significantly stronger offering for the money at this point. I'm not about to switch my service right now, but in a year if they've kept the plans there's really no reason not to save the money and get faster speeds, because as I said Teksavvy certainly isn't competing on the service and support front any more. Edit: Seriously guys, you don't have to line up to white knight Teksavvy. infernal machines fucked around with this message at 06:24 on Mar 6, 2015 |
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Mar 6, 2015 06:17
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Sorry but internet service isn't like buying groceries. You're a psycho if you're going to switch services as often as price points out-do each other. Nobody is white knighting them, you just sound a little bit hyperbolic about your horrible cs experience - which is still leagues better than I ever get with Rogers at work. e: don't be like sprawl
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Mar 6, 2015 06:26
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Zigmidge posted:Sorry but internet service isn't like buying groceries. You're a psycho if you're going to switch services as often as price points out-do each other. If you read the post you'll note I wasn't saying that at all, I said in another year. One, because it's worth seeing how quickly the incumbents try to change their offerings, two, because I've had to buy (an immediately obsolete and unsupported) modem to get my current service though Teksavvy, the break-even point on the hardware is two years of service. If after another year the service is in the same state and Rogers is offering 250/15 unlimited for less than I'm paying for 150/15 @ 400gb then why wouldn't I switch? My bigger issue is that I can't call up with an issue, lay out what problem I'm having and what I've done to resolve it so far and reasonably expect the person I'm talking to to have it resolved inside a day. I used to do that. Now I may as well be dealing with Bell or Rogers because I'm going to be piped through two or three different reps, be on hold for 20+ minutes, and at the end of it they might have a fix by next business day. infernal machines fucked around with this message at 06:38 on Mar 6, 2015 |
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Mar 6, 2015 06:35
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infernal machines posted:My bigger issue is that I can't call up with an issue, lay out what problem I'm having and what I've done to resolve it so far and reasonably expect the person I'm talking to to have it resolved inside a day. I used to do that. So post to DSLReports when you have a problem, instead.
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Mar 6, 2015 06:42
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thexerox123 posted:So post to DSLReports when you have a problem, instead. I do, and that's the shittiest excuse for poor support ever. Oh sure, their phone support is bad, just use the unofficial 3rd party support forum to file a ticket instead! Let me just fire up my phone hotspot and log into DSL reports while onsite with a client because their PPPoE auth has gone down randomly again.
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Mar 6, 2015 06:48
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I've can't say I've ever had any issues with their phone support, other than sometimes waiting over an hour to talk to somebody.
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Mar 6, 2015 15:00
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infernal machines posted:Edit: Seriously guys, you don't have to line up to white knight Teksavvy.  But, if you've had issues with them and you think they are priced to high for your area, you are certainly welcome to fill your boots and use someone else. Just be open that most people that have experience with them do not share your opinion.
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Mar 6, 2015 15:24
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slidebite posted:It's not really a white knight if it's the consensus opinion That's fine and I certainly accept that, but if you read the responses the consensus option appears to actually be that no their support isn't great but it's not their fault and if you need to you can try and avoid using it. Then somewhere in there the word entitlement came up. I'm still using them, but I hope they manage to find a way to take ownership of the support process, or can at least negotiate better rates for the newer service tiers because it's difficult for me to justify paying them more for less.
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Mar 6, 2015 16:16
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That's one thing I do like about Rogers. Something breaks, I tweet @rogershelps, it gets fixed.
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Mar 6, 2015 20:44
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It's a shame that the only way to get a problem worked out is to use Twitter because the phone/email support is worthless, but I'll continue to exploit it for as long as it works.
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Mar 6, 2015 20:56
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infernal machines posted:That's fine and I certainly accept that, but if you read the responses the consensus option appears to actually be that no their support isn't great but it's not their fault and if you need to you can try and avoid using it. Then somewhere in there the word entitlement came up.
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Mar 7, 2015 00:34
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I don't quite understand the ramifications of it (other than Teksavvy likely getting screwed), but a Judge ruled Voltage owes Teksavvy $22K versus the $380K they were looking for. http://teksavvy.com/en/why-teksavvy...yright-decision
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Mar 20, 2015 03:09
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Got an anecdote from my local startup scene:quote:After much internal debate we've gone with a company called iTel Networks. We'll have a 200/200 line installed in 10-12 weeks for $1500/mo on a 3 year contract with no bandwidth caps. Shaw placed 2nd overall but was offering 100/100 for ~ the same price but didn't have as strong customer support and wanted a 5 year contract. Apparently a lot of the big hotels in town use iTel as they give you Shaw wholesale rates but then value add with their own NOC and better SMB support. I chatted with the IT manager for the Hotel Grand Pacific who is on 300/300 and he gave them an awesome review. I'll update more on this once we have it installed. Anyone have experience with iTel?
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Mar 20, 2015 03:25
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slidebite posted:I don't quite understand the ramifications of it (other than Teksavvy likely getting screwed), but a Judge ruled Voltage owes Teksavvy $22K versus the $380K they were looking for. Not that Voltage is left in such a great position either, where they have to go through with a probably unprofitable mass lawsuit or else be recognized as copyright trolls and possibly punished for same.
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Mar 20, 2015 15:00
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I too got the impression that Teksavvy is sort of holding the bag regarding expenses. I hope they are able and do appeal that.
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Mar 20, 2015 20:38
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It sounds like they will. It's some result of the way the judge divvied up the costs and expenses when they shouldn't have.
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Mar 20, 2015 21:54
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I saw an excerpt of the decision that the judge's reasoning was Teksavvy tried to characterize some of its expenses such as building a customer portal, customer communications, as an expense related to the troll. However, the judge found that those expenses were more reasonably construed as Teksavvy's marketing and operational costs and therefore not reimbursable by the opposing party.
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Mar 20, 2015 22:31
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According to their form on dsl reports, TSI has filed a motion of appeal in that award for the Voltage case. In other news, how long has dslr had this html speedtest tool? http://www.dslreports.com/speedtest
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Mar 29, 2015 16:59
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slidebite posted:In other news, how long has dslr had this html speedtest tool? They've had the speedtest tool there for a while but this appears to be newer than I remember and quite good
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Mar 30, 2015 06:33
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Yeah the pure HTML5 one is pretty new. Works well for what I've seen so far.
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Mar 30, 2015 13:56
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So out of the blue I got a "copyright infringement notice" from Teksavvy which is peculiar as I haven't even had a torrent program installed on my PC for a year. It's some outfit named "CEG TEK" which after checking into seems like they're just a US based copyright troll who has been flooding ISPs with thousands of infringement notices a day. I have no idea how they're just pulling IP addresses out of the air and sending them en masse to ISPs or what. http://www.michaelgeist.ca/2015/03/misuse-canadas-copyright-notice-system-continues-u-s-firm-sending-thousands-notices-settlement-demands/ Teksavvy seems to be doing what they're asked to under the copyright law which is if they receive a complaint to simply forward it. The Teksavvy letter makes is painfully clear that they won't give anybody info on their users without anything short of a court order. Business model seems pretty good though, in the notice they helpfully include a link where you can "settle" for a modest $100-200 or so, so out of the thousands of notices they send if even a small fraction does it probably pays off. Ironically according the the thread in DSL Reports once you do that, they actually do have your personal info so there are some reports they'll start trying to extort more out of you. Oh well, I'm just going to ignore this thing all together and I suspect I won't hear another peep on it unless they do try to start a genuine court case over that. http://www.dslreports.com/forum/r29914283-Copyright-violation-CEG-TEK
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Apr 4, 2015 18:29
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slidebite posted:So out of the blue I got a "copyright infringement notice" from Teksavvy which is peculiar as I haven't even had a torrent program installed on my PC for a year. Also of note: if it's not an actual filed lawsuit (or judgment), it's not a binding settlement on its face, which is why further extortion has been reported to be happening.
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Apr 4, 2015 20:00
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I started getting those same notices through Shaw last week and they've been sending the same notice every almost every day since. Scared me a bit when I first received it but somehow getting spammed with it made it seem just silly.
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Apr 4, 2015 21:33
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Spek posted:I started getting those same notices through Shaw last week and they've been sending the same notice every almost every day since. Scared me a bit when I first received it but somehow getting spammed with it made it seem just silly. Serious question: Are you getting porn claims only or regular movies too? Any TV? What torrent sites are the claims for? Any for hdbits?
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Apr 4, 2015 22:59
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Kenny Logins posted:That's basically the right advice, though I'd go a bit further and say don't log onto their website with the unique logon in the warning letter they give you, and certainly don't do so from the computer/IP they allege the infringement took place. Just to be safe. Yeah absolutely. I am debating about even contacting teksavvy and asking "wtf" but I suspect they are completely in the clear and just forwarding the notice to whatever ip the claimant says to and they have no choice in the matter, legit or not. I was just going to delete the email but I will keep it just in case. Looks like they are porn files from what they say the name of the file is. Spek posted:I started getting those same notices through Shaw last week and they've been sending the same notice every almost every day since. Scared me a bit when I first received it but somehow getting spammed with it made it seem just silly.
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Apr 4, 2015 23:07
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Yeah from CEG TEK. For a porn file, the same file over and over with the same notice. I have no idea what torrent site it's from.
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Apr 5, 2015 00:01
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At least this obvious abuse will eventually have the Canadian laws changed in favor of the customers.
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Apr 5, 2015 03:24
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Methanar posted:At least this obvious abuse will eventually have the Canadian laws changed in favor of the customers. I see you're new here. (snark aside, most of the ways copyright notices have been abused in Canada since that bill passed were anticipated. Not just by Geist et al., but in several cases by Industry Canada bureaucrats whom the government decided to ignore.)
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Apr 5, 2015 03:30
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Yes we all knew but now we have millions of pieces of evidence saying it does and did happen. With real world examples we can do more than we could with hypothetical whispers. It's a bit like the nsa thing. We all knew what was going on but we needed something substantial to stand on.
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Apr 5, 2015 03:35
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Methanar posted:It's a bit like the nsa thing. We all knew what was going on but we needed something substantial to stand on. ....what progress do you think has been made against the NSA? I'm pretty sure they're still expanding their capabilities in a pretty unchecked manner.
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Apr 5, 2015 03:39
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thexerox123 posted:....what progress do you think has been made against the NSA? I'm pretty sure they're still expanding their capabilities in a pretty unchecked manner. Yeah, but they now have to suffer constant twitter jokes. It must hurt to be made fun of so on the internet.
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Apr 5, 2015 03:52
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We know GooglE, Microsoft and friends have encrypted their interdatacenter links which were being tapped in foreign counTries. The nsa director stepped down. Many countries, Brazil Germany and Spain in particular, have dumped a poo poo load of money into investment of Undersea cables which do not ever enter American territory. General awareness of the issue and proliferation of tools like tor tails and encryption. It'd not perfect but steps have been taken.
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Apr 5, 2015 03:57
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Edit: nvm
thexerox123 fucked around with this message at 04:06 on Apr 5, 2015 |
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Apr 5, 2015 04:02
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This thread made me feel really good about my $30/month 100 Mbps SaskTel plan with no data caps. Thanks for that, I needed some reason to not hate living in Saskatchewan.
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Apr 5, 2015 05:19
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