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Re: Re: Fw: Google captcha: Most times I've found that a monitoring system has an "Internet" check to https://www.google.com which looks suspiciously like a bot hammering the site every 5 mins and since a search isn't being made google flags it and makes requests require a captcha. Change your checks to http://www.msftncsi.com/ncsi.txt (Which is what windows uses for the yellow exclamation mark in your network icon).
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May 4, 2015 03:44
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J posted:Zip disks in 2015?
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May 4, 2015 05:42
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anthonypants posted:Of all the things which are very wrong with that post, you picked zip disks. At least it wasn't 3.5" floppies. 
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May 4, 2015 07:20
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SlayVus posted:At least it wasn't 3.5" floppies. You mean 3D-printed save icons 
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May 4, 2015 11:15
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SlayVus posted:At least it wasn't 3.5" floppies.
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May 4, 2015 11:58
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Something weird going on with certain invoices in our system!Dispatcher's note posted:Are they really invoicing totals under a dollar? Might need to consider a new business model.
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May 4, 2015 14:32
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Pretty off-topic but since I saw the 3.5" floppy reference we used to cherry-pick entire applications from clients SyQuest 80 MB disks along with their work that we of course transformed into 24pg books etc. But why, WHY do you keep your Adobe/Quark/Aldus apps on an external disk, even as a backup that you send to an external supplier?
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May 4, 2015 15:07
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Nintendo Kid posted:They still work great. So long as you don't have the drives where Iomega saved a few cents by removing a part literally designed to prevent the click of death in the drive. They still work great... at a peak of 7.5Mbps. When you can get a 32GB Flash Drive that is 200x faster I can't see the use case for Zips. If it's shelf life tape should be the hammer for that nail.
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May 4, 2015 16:13
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Exit Strategy posted:Ticket, with none of our encrypted ticket fields for things like IP address, passwords, etc filled out: Tying with this, clients that get uppity and try to wave their dick around to scare people or intimidate them into fixing something. Case in point, this morning I overheard a call a coworker took about a client environment that had issues over the weekend. Not his client, but the 2 engineers that brought them on and are in charge of them aren't in right now - one is on site with another client, the other took the day off. Said client was pissed and ranting and swearing about how he couldn't get in touch with anyone when their systems went down Friday, they can't access some business-critical apps, and some of their shared network drives are missing. Actual partial quote was "this is BULLSHIT, I called dozens of times and left messages and NOBODY called back, we lost TENS of THOUSANDS of dollars because of this!!" Turned out the jackoff didn't call either of the engineers, nor our on-call line when things went down - he called the account manager (who's about as tech savvy as 4 year old with a broken Speak 'N Spell), account manager called him back and relayed it to the engineer, and the engineer didn't jump on the issue to fix it. Those "dozens" of calls? Dude called 4 times in the span of 2 days, 3 calls to the account manager and 1 to the engineer. To top it off, dude hung up twice on the engineer trying to help out because he didn't like the answers he was given and we weren't "fixing the problem fast enough". gently caress assholes like that, I hope his company burns to the ground and he contracts herpes and rear end cancer.
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May 4, 2015 16:42
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Today- User: I need to run a conference, and this computer doesn't have EOD! Me: Oh, well let's just install it real quick on this computer. User: Ugh! This is so much easier on linux!! Really, motherfucker? Linux is easier to get running on linux? No loving way, pal.
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May 4, 2015 16:49
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Ozz81 posted:Snip Would that be a client that can lose tens of thousands of dollars in a weekend outage but won't invest a few grand in their infrastructure?
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May 4, 2015 16:50
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deimos posted:They still work great... at a peak of 7.5Mbps. I'm gonna go out on a limb and assume that everytime someone ask for them to be replaced it's "not in the budget". For the past 10 years. 
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May 4, 2015 17:43
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ElGroucho posted:User: Ugh! This is so much easier on Wrong thread, but god drat is this poo poo that pisses me off. If you want to install Mint or Ubuntu or Mac OS on your box because installing whatever rinky-dink little third-party tool is easier with a built-in command-line make then good for you, you can spend the day and a half getting all the rest of the poo poo you need to do your job onto your box, and I sure as hell better never hear that you can't find the apt or brew package for Visual Studio. Have fun!
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May 4, 2015 18:07
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Customer whose network I'm redesigning still uses separate subnets plugged into physical interfaces on their firewall in TYOOL 2015. I had to convince them that VLANs were not only a good idea, but safer than using their perimeter firewall as an all-in-one router/switch/firewall/VPN head-end/IPS.
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May 4, 2015 19:50
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Ozz81 posted:Tying with this, clients that get uppity and try to wave their dick around to scare people or intimidate them into fixing something. Dealing with one of these right now. Lawyer to, so he's throwing around threats of "suing for lost productivity" and whatnot. We're not an MSP - I work for a company that provides a SaaS CRM product. We allow companies to dial out to contacts. We can dial through most PBX systems, landlines, and anything that supports SIP or CALLTO protocols. Their phone software (not provided by us or made by us) is crashing. It was working one day, the next, they just start randomly poofing out mid-call (crashing with the "do you want to send a report" box. But, its our fault. We need to fix it. Since, you know, we actually pick up the phone, unlike the phone software provider. Rather than, you know, get your IT to see what changed to make all of them do it at once, gotta blame us. I hate people.
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May 4, 2015 20:11
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Sort of in that same vein, a customer called us today: "Thank you for holding, this is Neo speaking, how can I help you?" "Your terminal hasn't worked since day one. I need you to come out here now and replace it." "Well, you opened your account with us over 2 months ago, but I don't see any notes about any previous issues. What seems to be the problem?" "It keeps saying VXN Error. Why didn't you make sure this thing worked when you left it here?" "Maam, I remember when I installed that terminal, and it was working perfectly fine when I left it there. What's the error number?"*literally 2 minutes of begrudged troubleshooting later* "Ok, well from what I can see, you either need to reboot your router, or you have a bad Ethernet cable. Since you can't(read: refuse to) reboot your router, I suggest contacting your IT team and having them troubleshoot those two things." "I'll be giving you a call back when that doesn't work." says she doesn't call back.
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May 4, 2015 20:36
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If I send a meeting cancellation notice, and someone declines the cancel, does that mean that they are still planning on coming to the meeting?
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May 4, 2015 20:48
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kensei posted:If I send a meeting cancellation notice, and someone declines the cancel, does that mean that they are still planning on coming to the meeting? That some zen-level poo poo, like one hand clapping.
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May 4, 2015 20:52
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Haha, hospital medical device security: https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2015-3459quote:Hospira Lifecare PCA infusion pump running "SW ver 412" does not require authentication for Telnet sessions, which allows remote attackers to gain root privileges via TCP port 23.  
deimos fucked around with this message at 20:55 on May 4, 2015 |
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May 4, 2015 20:53
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deimos posted:Haha, hospital medical device security: https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2015-3459 Sooo...can I use it to run a bitcoin miner?
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May 4, 2015 20:56
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Gilok posted:Sooo...can I use it to run a bitcoin miner? You could use it to kill someone then steal their bitcoins.
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May 4, 2015 20:57
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Sefal posted:"it's like i'm giving you this yellow car with air conditioning and ask you to check and fix what is broken and you return me a green car without air conditioning but with better chairs. That's not what I asked for. I'm trying to make you think in change. every thing you do has an effect and you need to be able to determine that. How big of an effect does this thing i'm doing have? Think before you decide to do something". Everyone should be thinking this all day long.
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May 4, 2015 21:14
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neogeo0823 posted:
I would say she will wait for a while, (maybe an hour, maybe a day or two)do nothing you suggested then call back your boss about how unhelpful you are.
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May 4, 2015 21:56
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MJP posted:My resume's out there, and if Amazon comes a-knockin' (sup Agrikk) I would answer, but if another two weeks pass and hiring hasn't started I'm going to start asking for retroactives and/or ongoing differential. 'Sup. Email sent. Let's talk.
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May 4, 2015 23:28
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Agrikk posted:'Sup. Email sent. Let's talk. As an aside, Audible is in Newark, and an Amazon subsidiary. I'm not sure if they need another CJ, but it's a pretty easy commute by rail + company shuttle bus.
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May 5, 2015 01:47
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Also, if I hear "white label drives are cheaper" one more time I am going to scream. gently caress those things, there should be a law where white label drives are banned. loving hell.
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May 5, 2015 02:28
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Varkk posted:I would say she will wait for a while, (maybe an hour, maybe a day or two)do nothing you suggested then call back your boss about how unhelpful you are. Well, she didn't call back by the end of the day. If she does call back, I'll likely be heading back out there, rebooting the router, going "welp, looks like it works! If it happens again, follow these steps to reboot your router again." and leaving, having performed fabulous customer service in the eyes of the company. I can totally understand the line of thinking of "if X doesn't work, X must be at fault", and I can understand not being confident enough to perform guided troubleshooting on a piece of hardware that you have no clue what it does, but don't call me and act like we sabotaged your business on purpose and we're having a huge laugh behind your back. A simple "Hi, this terminal isn't working. It gives me this error. What do you think we should do?" works marvelously well in comparison and will have me bending over backwards to help you. But no, you gotta make it seem like I purposefully gently caress your stuff up to get my rocks off, and that makes me sad.
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May 5, 2015 02:43
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That's just tech support though. Customers are sharks, Sharks with Lasers that their mobo has ID10T errors.
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May 5, 2015 03:24
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GreenBuckanneer posted:That's just tech support though. Customers are sharks, Sharks with Lasers that their mobo has ID10T errors. I prefer PEBKAC - Problem Exists Between Keyboard And Chair. ID10T is too easy to parse if someone is sloppy and puts it some place management or a customer might catch wind. PEBKAC is easily written off as one of those nerd acronyms and if you're challenged you can just say, "you know, no one ever did tell me what it stood for, just that's what it's called when <technobabble and smoke and mirrors here>." Like EBCDIC. I'm sure at one point I knew what it stood for, but all I know is if I see that it's a 7-bit character encoding for IBM Mids and Mains. Proteus Jones fucked around with this message at 04:31 on May 5, 2015 |
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May 5, 2015 04:29
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OSI layer 8.
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May 5, 2015 04:31
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Sheep posted:OSI layer 8. Ooo, that's even more vague. I'll have to remember that one.
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May 5, 2015 04:33
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Sheep posted:OSI layer 8. I learned that one from the teacher that taught my CCNA class in high school. She was great.
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May 5, 2015 05:11
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Sheep posted:OSI layer 8. Our internal knowledgebase is called Layer8. "When there's an issue, start with Layer8!"
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May 5, 2015 06:21
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less than three posted:Our internal knowledgebase is called Layer8. "When there's an issue, start with Layer8!" This is brilliant, I may have to steal that 
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May 5, 2015 09:15
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Sheep posted:OSI layer 8. This is a personal favorite.
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May 5, 2015 12:26
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Sheep posted:OSI layer 8. Google specially defines this as referring to the user. It is the first thing that shows up when you Google this.
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May 5, 2015 12:35
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You're a big dumb idiot if you ever put any of those in writing at work.
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May 5, 2015 12:48
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Users googling error messages and users needing to be described by "OSI layer 8" are pretty much mutually exclusive.
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May 5, 2015 12:59
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Netflix open sourced their security platform called FIDO on github. We were in talks with them to buy it, but they clammed up and we basically built this entire system ourselves with hopes and dreams, and more than a little alcohol. If anybody has some of the security tools listed on here and wants to become a top tier SOC, load it up on a box and give it a try. With a little wiggling, it should become your automatic IT Security Group with very little input needed.
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May 5, 2015 14:30
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"...plays a important..."
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May 5, 2015 14:50
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