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sfwarlock posted:Not to mention the end users, their bosses, department VPs/Directors etc... Exactly, properly managing those expectations means you're some sort of inscrutable wizard who works harder that anyone else, when in reality you're loving around on the forums after scripting 80% of your job and cherrypicking projects that sound interesting. Between touching base with people to see if they have any issues, looking busy 'researching future technologies and existing issues', and staying late running updates to software after hours (youtube and expensed dinner), everyone believed I was super busy. In reality I spent unpaid nights and weekends getting everything on the backend working perfectly, then reaped the sweet, sweet benefits of having SCCM and DPM set up and working perfectly.
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May 15, 2015 19:13
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I spend time browsing SH/SC and telling my boss it is professional development and researching new technologies and strategies in the IT field via interfacing with fellow professionals. She knows its bullshit, but it sounds good enough to let it fly.
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May 15, 2015 19:38
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go3 posted:we hire only licensed custodial engineers Petroleum transfer engineer Manufactured food product integration expert Expedient sustenance delivery manager Textile distribution engineer Stackable storage maintenance analyst Physical livestock life cycle manager
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May 15, 2015 19:41
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 Not switching jobs but I convinced work that I'm underpaid and they agreed. Finalized it today. 
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May 15, 2015 21:53
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KoRMaK posted:
 congrats!
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May 15, 2015 21:57
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KoRMaK posted:
Congrats! If I might ask, how did you do the convincing?
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May 15, 2015 22:05
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KoRMaK posted:
Did you get bumped up to at least the field average, not the low end of the field?
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May 15, 2015 22:11
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Volmarias posted:Did you get bumped up to at least the field average, not the low end of the field? How do you even determine that, anyway?
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May 15, 2015 23:33
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nexxai posted:Petroleum transfer engineer i love you
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May 16, 2015 02:55
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RFC2324 posted:I spend time browsing SH/SC and telling my boss it is professional development and researching new technologies and strategies in the IT field via interfacing with fellow professionals. My previous boss was ok with SH/SC because I'd come back with solutions or at least good stories and got work done. Current boss got tired of me not being able to read his mind and manually put in DNS entries in our external resolver to block the site. Our splunk server was acting wonky this morning, and neither myself or my coworker have admin rights to it. We didn't even have VCenter access until our VMware guy gave us access, I expect that our access will be removed in the next week or so. Either he thinks we are terminally retarded and cant be trusted, or we are competition.
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May 16, 2015 03:33
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CitizenKain posted:My previous boss was ok with SH/SC because I'd come back with solutions or at least good stories and got work done. My boss was "those IRC channels own" when I managed to refer like 3 candidates and get some arcane debugging info off SH/SC and related IRC channels.
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May 16, 2015 06:11
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luminalflux posted:My boss was "those IRC channels own" when I managed to refer like 3 candidates and get some arcane debugging info off SH/SC and related IRC channels. No one seems to care what I do at work.
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May 16, 2015 15:52
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CitizenKain posted:Our splunk server was acting wonky this morning, and neither myself or my coworker have admin rights to it. We didn't even have VCenter access until our VMware guy gave us access, I expect that our access will be removed in the next week or so. Either he thinks we are terminally retarded and cant be trusted, or we are competition. You aren't competition, you are the dreaded enemy of their lack of productivity aka sunlight. Basically they have mismanaged their poo poo so bad that they don't want you to know. Also esxi permissions get hosed up around v5.5/related hotfixes and reset sometimes. So either/or.
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May 16, 2015 22:45
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Moey posted:No one seems to care what I do at work. If the actual work is getting done, why should anyone care?
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May 16, 2015 23:56
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AreWeDrunkYet posted:If the actual work is getting done, why should anyone care? What does the IT dept even do around here? Better downsize those pricks!
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May 17, 2015 01:21
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notwithoutmyanus posted:You aren't competition, you are the dreaded enemy of their lack of productivity aka sunlight. Basically they have mismanaged their poo poo so bad that they don't want you to know. Every single Exchange Admin should in our unit have permissions in vSphere to restart VMs and open consoles, but we can't because permissions are jacked. This was raised with leadership a month ago when I encountered the problem. This was validated by 2 of our shift leads and half a dozen other personnel. On Wednesday this week leaderships acts surprised when they are told (for the 5th time) that no one can open a console or start a VM, and when it is brought to their attention that we have repeatedly told them about it they got pissy and defensive. Shift lead got upset and told them off and walked out of the meeting, which also included our new incoming commander. It was an interesting day.
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May 17, 2015 01:57
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Thursday afternoon a customer gets really upset with us that two users can't connect from one machine to a shared folder on another, and sends us a screenshot that clearly states that the account in question has been locked out . They swear the account is fine, because they say they can log in, so the ticket somehow ends up with the Networking team. However, this is in our PCI environment. I checked, and about 15 before he emailed us with his problem, we got an alert that this idiot had his account locked out for invalid password attempts. Another idiot yesterday tried to log on to their servers with "domain_user" a couple times, and then "domain-user" when that didn't work. I don't like this customer.
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May 17, 2015 13:38
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There's no way my account can possibly be locked out, I'm still employed here! 
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May 17, 2015 16:15
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RE: USB chat on the previous page, business model computers will let you enable or disable groups front and rear USB ports in the BIOS, and that can usually be manipulated via a Windows app that can be remotely launched (Dell Command/CCTK). Or you can tell whoever asked for this feature that they are crazy and it will never work.
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May 18, 2015 10:36
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Quick update on BOFHMan; looks like his stunt is sort of working, because our corporate overlords sent an investigation team to our location, and invited sysadmin to prep some Powerpoint slides and sit in on a meeting with them and the people who set our budget to determine the root cause of the outage. I was not privy to the meeting, but I understand from a coworker that the sysadmin's slides included not just some strong language, but several clipart cartoons of a man pointing an accusatory finger out of the screen. He is still employed; I can only assume that corporate is still too stunned by the magnitude of this near-miss disaster to get defensive and retributive about him speaking truth to power.
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May 18, 2015 14:10
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In my experience with trying to lock down usb ports, thisevobatman posted:Or you can tell whoever asked for this feature that they are crazy and it will never work. Is the only solution. So many exceptions you have more open than blocked.
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May 18, 2015 14:11
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BrainWeasel posted:Quick update on BOFHMan; looks like his stunt is sort of working, because our corporate overlords sent an investigation team to our location, and invited sysadmin to prep some Powerpoint slides and sit in on a meeting with them and the people who set our budget to determine the root cause of the outage. I was not privy to the meeting, but I understand from a coworker that the sysadmin's slides included not just some strong language, but several clipart cartoons of a man pointing an accusatory finger out of the screen. He is still employed; I can only assume that corporate is still too stunned by the magnitude of this near-miss disaster to get defensive and retributive about him speaking truth to power. Corporate needs to learn that there are lessons learned the easy way and lessons learned the hard way and they just got handed a lesson to learn the easy way. Hopefully they learn it because the hard way sounds like it will end in Chapter 14.
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May 18, 2015 14:30
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We have a pretty strict policy against pretty much all USB devices except for mice/keyboards and one of the higher ups decided the way to lower the number of violations was to buy like 20,000 little plastic USB plugs and require us to stick those loving things in every USB port except two, and then tell the users they're not allowed to remove them themselves and that the helpdesk has to come down and do it 
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May 18, 2015 15:49
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Fellatio del Toro posted:We have a pretty strict policy against pretty much all USB devices except for mice/keyboards and one of the higher ups decided the way to lower the number of violations was to buy like 20,000 little plastic USB plugs and require us to stick those loving things in every USB port except two, and then tell the users they're not allowed to remove them themselves and that the helpdesk has to come down and do it So, I don't remove them myself because I'm a team player or something? Or is there something else that prevents removal? Also: hubs
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May 18, 2015 16:20
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BrainWeasel posted:Quick update on BOFHMan; looks like his stunt is sort of working, because our corporate overlords sent an investigation team to our location, and invited sysadmin to prep some Powerpoint slides and sit in on a meeting with them and the people who set our budget to determine the root cause of the outage. I was not privy to the meeting, but I understand from a coworker that the sysadmin's slides included not just some strong language, but several clipart cartoons of a man pointing an accusatory finger out of the screen. He is still employed; I can only assume that corporate is still too stunned by the magnitude of this near-miss disaster to get defensive and retributive about him speaking truth to power. That must have been  for your coworker
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May 18, 2015 16:39
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flosofl posted:So, I don't remove them myself because I'm a team player or something? Or is there something else that prevents removal? Everyone who plugs in a flash drive always says they "forgot" or plugged it in "accidentally" so I guess the point is that now they have to have deliberately removed the plug. I don't think anyone here has ever been fired for plugging in a flash drive so it's not like it matters either way.
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May 18, 2015 17:22
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I work at a small MSP. We got a call from one of our clients a few weeks ago, who is about 2 hours away from the office, saying that they needed someone to come out there and plug a mouse in. They get their mouse. Get another call last week, they need another mouse plugged in. It costs them at least $100ish for us to do this.
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May 18, 2015 17:25
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high six posted:I work at a small MSP. We got a call from one of our clients a few weeks ago, who is about 2 hours away from the office, saying that they needed someone to come out there and plug a mouse in. They get their mouse. Get another call last week, they need another mouse plugged in. It costs them at least $100ish for us to do this. If I had to waste 4 hours driving to plug in a mouse, I'd be getting at least $400 for it. I also work for a small msp.
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May 18, 2015 17:29
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I'm not quite sure what the pricing is, just that it's a decent sum of money, especially for such a menial task. Hopefully the company actually got charged for it so we don't get any more of these calls in the future.
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May 18, 2015 17:34
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This is an MSP. The Powers that Be will write off the hourly charge (if this is an hourly client) after they bitch and moan about it, assuming they sign on a contract or something. High costs do not deter clients when the owner/CTO/president bend over and go full goatse for said clients.
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May 18, 2015 18:13
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Fellatio del Toro posted:We have a pretty strict policy against pretty much all USB devices except for mice/keyboards and one of the higher ups decided the way to lower the number of violations was to buy like 20,000 little plastic USB plugs and require us to stick those loving things in every USB port except two, and then tell the users they're not allowed to remove them themselves and that the helpdesk has to come down and do it A coworker who used to work for the government guarding Actual Important Secret Data regaled me with tales of epoxying over USB ports. Apparently, you want to do that when the computer is turned off, because epoxy is a short until it dries and certain desktop machines respond to a short in the USB power by literally catching fire. Also, a person whose job was to evaluate (read: disassemble) possible thin clients for purchasing and make sure they can't have removable media connected to them. (spoiler alert: almost all of them can, if you try hard enough.)
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May 18, 2015 18:14
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BrainWeasel posted:Quick update on BOFHMan; looks like his stunt is sort of working, because our corporate overlords sent an investigation team to our location, and invited sysadmin to prep some Powerpoint slides and sit in on a meeting with them and the people who set our budget to determine the root cause of the outage. I was not privy to the meeting, but I understand from a coworker that the sysadmin's slides included not just some strong language, but several clipart cartoons of a man pointing an accusatory finger out of the screen. He is still employed; I can only assume that corporate is still too stunned by the magnitude of this near-miss disaster to get defensive and retributive about him speaking truth to power. Get this guy an account. He'll fit in real well here.
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May 18, 2015 18:23
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MJP posted:This is an MSP. The Powers that Be will write off the hourly charge (if this is an hourly client) after they bitch and moan about it, assuming they sign on a contract or something. Yes. That's how it is here. I get told to up my billable hours but am then told that a lot of the stuff I do isn't billable anymore and what's left often gets bitched about by the client so it doesn't get billed either.
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May 18, 2015 21:39
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high six posted:Yes. That's how it is here. I get told to up my billable hours but am then told that a lot of the stuff I do isn't billable anymore and what's left often gets bitched about by the client so it doesn't get billed either. So...You're working for free? How the gently caress is that legal? I'm making the assumption that these billable hours are part of your wages.
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May 18, 2015 22:11
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RadicalR posted:So...You're working for free? How the gently caress is that legal? anthonypants fucked around with this message at 22:19 on May 18, 2015 |
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May 18, 2015 22:17
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RadicalR posted:So...You're working for free? How the gently caress is that legal? Nah, it usually means what portion of the work done by the MSP employee is charged against the client. All of our MSP guys are salaried. Most have to bill their time against specific projects codes (customers, pilots, etc...). And some of us who do solution design and architecture work or dwell in the backend infrastructure don't and the entirety of our time is billed against the MSP itself.
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May 18, 2015 22:37
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I get that at my work but thankfully the policy is that billable hours are billable hours even if they're written off by the project manager and not charged to the client. The write-offs affect the project manager's KPIs so they always try to skip over telling you the project number or try to convince you not to bill all your hours, but for some reason very few people are inclined to burn their own KPIs for the higher-ups' bonuses.
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May 18, 2015 22:37
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RadicalR posted:So...You're working for free? How the gently caress is that legal? No, thank god. It's just time we bill to the client as part of their agreement or whatever. Though, it seems kinda counterproductive. We shouldn't want the clients calling me for tech support at all, because that means something isn't working. But whatever, I'm ing to a new job in a few days. I have no idea how this place stays in business.
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May 18, 2015 22:37
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A ticket didn't come in... Why? Cause I quit, that's why boss. Go eat a bag of dicks, I'll even ship them to you. Sorry, I have a lot of time now and was catching up on this thread, decided that I never bitched in here, so that's all I have to add. I don't think you guys want to hear how awful the place I last worked for was, most of what I've read here recently is pretty out there and retarded, but I think I have a challenger. Either way, I just reminded myself that I need to order like 4 bags of dicks for some of my former supervisors/managers.
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May 19, 2015 08:09
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Cynagen posted:I don't think you guys want to hear how awful the place I last worked for was, most of what I've read here recently is pretty out there and retarded, but I think I have a challenger. 
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