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Dr. Arbitrary posted:For the thermostat question, as dumb as it sounds, it's a ticket that has to be managed carefully, especially for a new system to establish expectations. Then buy a locking box to put around the goddamn thing to keep Jerry from putting his grubby dickbeaters on it
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Jun 12, 2015 01:46
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Ozz81 posted:Then buy a locking box to put around the goddamn thing to keep Jerry from putting his grubby dickbeaters on it Been through it. Thermostat in studio control is to remain at a certain temperature year round. The night crew doesn't like this and sets it to extremely low or high temperatures to suit their needs and then leaves it there, which fucks with the boiler/air handler (depending on the season) since the building is 120 years old and poo poo like that just happens. We put a note up saying not to change the temperature, they change it anyways. We put tape over the dial to prevent them from turning it, they remove the tape. We put a bar crafted from a PCI slot cover over the dial, they bend it to get to the dial. I finally installed a goddamned box that is padlocked shut, hoping they'd get the damned message. They ripped the entire box off the wall, screws and all, I poo poo you not. No one would cop to it at the time, and the security camera in that hallway is just ever so slightly too far to the right to see it. We ended up rewiring the whole thing and moving the thermostat to my supervisor's office in secret and leaving the old thermostat there as a dummy. As far as I know, no one has figured it out yet. Also, the guy that ripped it off the wall confessed to it twenty minutes before he quit to become a bartender.
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Jun 12, 2015 02:35
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kensei posted:Oh so you saw them? Great. That's what I needed to know.
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Jun 12, 2015 05:09
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"Can you restore this lto6 tape that was mounted as removable storage in server 2008 and get the data off it?" Yes! When do you need it? "No rush" Okay! *sits on ticket while dealing with the after math of a power outage and numerous machines physically failing* "UHHHH WHERES MY DATA YO" You said no rush? "YEAH BUT I TOLD THE CLIENT IT WOULD BE DONE BY TUESDAY AND ITS WEDNESDAY NOW"
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Jun 12, 2015 05:31
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Gwaihir posted:That's amazingly impressive. I think the "best" comparable ticket stat I had for a user was for passwords, when you divided number of password reset tickets just by the number of months we had helpdesk records for, it came out to over 3 password fuckups per month. For five years. Our best performing user managed to create 1500 tickets (and still more on the way) from one email. We work with offices all over Asia Pacific and one of our Japanese users sent a file attached to the email with kanji in the filename, which sent our (US built) inhouse ticketing system into meltdown recreating the same ticket over and over again every minute or two. It took us several days to get the US team responsible for it to actually kill their server so it would stop and actually delete the offending email. The *glorious* system also had no mass close option so we had to individually close each ticket which totally hosed our productivity for three days. On the upside, my number of tickets closed statistic in my yearly review looked loving awesome 
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Jun 12, 2015 07:33
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A computer came in from a student. What did the student say happened?  per guess. Winner takes all.  
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Jun 12, 2015 10:15
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"It was like that when I got it."
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Jun 12, 2015 10:32
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Crowley posted:A computer came in from a student. Dog ate it.
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Jun 12, 2015 10:35
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A non committal grunt, possibly with shrugged shoulders.
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Jun 12, 2015 10:45
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Crowley posted:A computer came in from a student.
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Jun 12, 2015 10:49
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It's an art project!
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Jun 12, 2015 11:17
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I'm going to go for the comedy option and he admitted that he caused the damage by being clumsy\negligent\an idiot.
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Jun 12, 2015 11:28
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"It was working fine this morning?"
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Jun 12, 2015 11:38
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"It fell off a table" Riiight.
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Jun 12, 2015 11:57
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Why are there mismatched monitors in the background? If I see any of my coworkers giving that to users, that's a stabbin'
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Jun 12, 2015 12:05
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evobatman posted:Why are there mismatched monitors in the background? If I see any of my coworkers giving that to users, that's a stabbin' You're going to hate my Tall-n-wide dual monitor setup.  and it's a 4-monitor setup in our own department. I don't give a drat how people set up their own workspace (inside the IT dept.)
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Jun 12, 2015 12:12
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Crowley posted:A computer came in from a student. Somebody sat on the top edge of the lid while it was open?
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Jun 12, 2015 13:56
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Kid definitely slammed the lid down with a vga cable or something stuck over the keyboard. Kids are a bunch of little shits.
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Jun 12, 2015 14:13
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BaseballPCHiker posted:Kid definitely slammed the lid down with a vga cable or something stuck over the keyboard. Kids are a bunch of little shits.
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Jun 12, 2015 14:15
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Yeah, would need a head-on, but it was closed on something. First thought was thumb drive, but there doesn't appear to be a single point of "worst" impact. Thinking cable of some sort or something else that's close to as long as the laptop is wide. Conspiracy theory: someone curb-stomped the lid.
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Jun 12, 2015 14:44
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Crowley posted:A computer came in from a student. I'm going to go with the easy "I don't know! It just happened" answer. For actual source of the damage I'm going with someone put their hand on the keyboard as the laptop was getting closed, and the closer just pressed harder. Which reminds me of a ticket from Dell. Guy calls in and says "My laptop just slid out the window, it's in the parking lot six stories below in a thousand pieces, can you do anything?" He bought the complete care warranty which at the time covered *all* accidental damage so I ask him "Was it an accident?" Window guy: "Yeah" Me: 'Alright, I can get that replaced for you, but I need you to go grab all the pieces' WG: "Holy poo poo! Seriously!?! I'll be right back!" Ouroborus fucked around with this message at 14:55 on Jun 12, 2015 |
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Jun 12, 2015 14:50
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larchesdanrew posted:Well I feel sheepish. Turns out the thermostat was broken. I walked in this morning to look at it and the screen is just displaying garbled gibberish and the handler won't cycle off. It's absolutely freezing in there and it's a wonder the whole thing hasn't frozen up. I manually shut off the handler and now they're complaining that it's too hot. My options are to tell them to suck it up or keep going up there every 20 minutes to cycle the handler on and off. Buy a Nest. That way everyone can fight over the temperature without having to leave their desk.
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Jun 12, 2015 14:56
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Tickets didn't come in...code:
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Jun 12, 2015 15:08
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14 tickets came in within five minutes of each other at 3:30 this morning. Apparently the server that controls our on-air graphics system was inoperable. Everyone decided to let me know at the same time. I try to remote in and it's not responding. Drive in at 3:45am to find that THE loving SERVER IS UNPLUGGED. I decide to get some loving answers and after about half an hour of interrogations, someone confesses to trying to unplug the sound board due to crackling audio and "must have accidentally pulled the wrong plug." Why they just left the cord on the floor is beyond me. Why they were even in that area of the building is beyond me. The power cord for the sound board and the UPSs for the studio equipment are literally 30 feet away from each other in separate rooms. Something doesn't add up on this, but nothing will ever come of it. Right now I'm trying to figure out who loving bread knotted the air hose in the shop.
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Jun 12, 2015 15:17
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Jesus. Toddlers treat their toys better than that.
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Jun 12, 2015 15:43
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Hey, at least this stupidity is getting documented now.
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Jun 12, 2015 15:51
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larchesdanrew posted:14 tickets came in within five minutes of each other at 3:30 this morning. You've gotta come down like a ton of bricks on poo poo like that. If random users get the idea they can just unplug random poo poo they will.
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Jun 12, 2015 15:55
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Ouroborus posted:You've gotta come down like a ton of bricks on poo poo like that. If random users get the idea they can just unplug random poo poo they will. Post a note about that true* story about patients in a hospital dying because the cleaner unplugged their life support machines so they could use their vacuum cleaner in the socket. *actually an urban legend, but they'll believe it.
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Jun 12, 2015 16:19
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Crowley posted:A computer came in from a student. "I think it's like that problem with the iphones and it bent when I put it in my bag can I have a better one?"
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Jun 12, 2015 16:29
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Ouroborus posted:You've gotta come down like a ton of bricks on poo poo like that. If random users get the idea they can just unplug random poo poo they will. Starting yesterday, there's apparently some sort of passive-aggressive war going on between department heads and employees. We've recently changed the way reporters check out equipment and are starting to crack down on the studio crews over their lack of maintenance and care for equipment and their jobs. Now there are employees basically purposefully loving poo poo up as some sot of symbolic "gently caress you" to management, and I'm caught in the middle of all of it. Coming down like a ton of bricks is what we're doing, and the employees are pushing back in their own special ways. It's not going to end well for anyone involved, but it just means job security for me cause someone's gotta fix all this stuff.
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Jun 12, 2015 16:54
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Why the gently caress is your server in an unsecured location? Idiot reporter shouldn't have access to unplug it in the first place.
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Jun 12, 2015 17:14
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larchesdanrew posted:Starting yesterday, there's apparently some sort of passive-aggressive war going on between department heads and employees. We've recently changed the way reporters check out equipment and are starting to crack down on the studio crews over their lack of maintenance and care for equipment and their jobs. Now there are employees basically purposefully loving poo poo up as some sot of symbolic "gently caress you" to management, and I'm caught in the middle of all of it. Sounds like the guy in charge of hiring just let any old rear end in a top hat through. If anything like that happened in the company I work for the boss would come round and make it abundantly clear that we'd be shitcanned if we didn't cut it out.
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Jun 12, 2015 17:17
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Mammalian posted:Sounds like the guy in charge of hiring just let any old rear end in a top hat through. If anything like that happened in the company I work for the boss would come round and make it abundantly clear that we'd be shitcanned if we didn't cut it out. No that just standard in most jobs with in the film/tv industry. Union sites are the worst, since no-one will do gently caress all if it not their job and will poo poo on you for doing someone else job, if said job wasn't done and needed to be done today as an example.
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Jun 12, 2015 17:26
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ConfusedUs posted:Why the gently caress is your server in an unsecured location? Idiot reporter shouldn't have access to unplug it in the first place. I was hoping this would be a wake-up call that we need to secure this poo poo, but nothing will come of it. In fact, we've had several "I told you so" situations this week involving failed, non-redundant storage systems in which I was hoping it'd be the leverage I needed to push some actual secure storage with backups, but I'm the only one that seems to give a poo poo. Shortly after I started the job, we had a massive loss of data after our one non-mirrored NAS unit failed and everyone lost everything. It was a shitstorm. My supervisor's solution was just to buy another consumer-grade single drive NAS unit and tell everyone "tough, start over." Mammalian posted:Sounds like the guy in charge of hiring just let any old rear end in a top hat through. If anything like that happened in the company I work for the boss would come round and make it abundantly clear that we'd be shitcanned if we didn't cut it out. WaffleLove posted:No that just standard in most jobs with in the film/tv industry. Union sites are the worst, since no-one will do gently caress all if it not their job and will poo poo on you for doing someone else job, if said job wasn't done and needed to be done today as an example. These are exactly right. On the surface, it looks like we vet the poo poo out of potential employees, but they all end up being total fucktards with attitude problems who leave after 6 months after irreparably loving some poo poo up. Then the whole process begins anew. They just made a guy full-time who doesn't know how to change a light bulb, which is, like, his one major responsibility.
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Jun 12, 2015 17:48
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I feel bad for the people that work in IT security at OPM right now. All the news centering on them must be generating a lot of hate. I know that if someone wants to get into a system they will, but mine and every other government employee's personal information being taken is huge.
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Jun 12, 2015 18:21
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A ticket came in, then another, then a few emails - all about external internet issues really early this morning. Call over to Level 3 and we find out they've got a global issues going on - found this a bit ago. http://www.bgpmon.net/massive-route-leak-cause-internet-slowdown/ quote:Starting at 08:43 UTC today June 12th, AS4788 Telekom Malaysia started to announce about 179,000 of prefixes to Level3 (AS3549, the Global crossing AS), whom in turn accepted these and propagated them to their peers and customers. Since Telekom Malaysia had inserted itself between these thousands of prefixes and Level3 it was now responsible for delivering these packets to the intended destinations. 
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Jun 12, 2015 18:45
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I can't even imagine what it would take to secure that sort of system, especially on the budget they have. Perhaps theoretically if they could build everything from scratch they could put in some level of security, but an organization like OPM just has to have tons of legacy nonsense that isn't even compatible with modern security practices and would take millions of dollars and thousands of hours to migrate. And even then keeping out what is likely multiple teams of dedicated, full-time admins who are assigned to get into a database like that ... well, the results aren't surprising.
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Jun 12, 2015 18:46
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A Call came in : The man who 'teaches' computer classes to High School students pressed the "reset display" on the remote for his projector, and cannot for the life of him figure out how to flip the picture back to its proper orientation. He's "gone through all the menus and have no idea what any of this means". Your tax dollars hard at work.
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Jun 12, 2015 19:04
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Nerdrock posted:A Call came in : He teaches computers! Not projectors! FIX IT.
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Jun 12, 2015 19:06
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Nerdrock posted:A Call came in : Look, he's paid to teach, you're paid to fix, and this is a problem that needs fixing, not teaching. 
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Jun 12, 2015 19:15
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