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nielsm posted:No idea about how IP assignment to our IP phones works, but they definitely have their weirdnesses. A single drop shared between phone and computer, with the phone acting as switch/hub for itself and the computer. Nothing unusual in that.
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Jul 7, 2015 18:30
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Is the switch seeing the MAC disappear and cycling the port or something?
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Jul 7, 2015 18:41
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No fellow co-worker and teammate, you cannot have access to our Nextgen DB to "test" your sql queries on, even if it's in our non prod environment. In fact, you shouldn't be doing anything with SQL at all, you are barely a functional sys admin as it is, besides we have a whole team of DBAs to do our SQL work, sure go ask the boss, he's going to tell you the same drat thing I just did. 
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Jul 7, 2015 18:59
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Dick Trauma posted:Dealing with DHCP weirdness for my IP phones. Plugged a new phone in at an existing drop and it powered up but didn't pull an IP. Took my one old spare and plugged it in at the same drop and it worked normally. Brought the new phone to my office and plugged it into the cable my own phone uses. Once again powered up but didn't get an IP. Plugged my phone back in and it worked. After the new firewall went in something with IP helper must've gotten buggered up. Unbuggered things and a bunch of phones woke up with hangovers and received new IPs from the scope. In passing saw that the data scope is running out of leases and that about half of those in use are mobile devices so it's time to get that cleaned up as well.
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Jul 7, 2015 19:08
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Boss, just now: "I want you to find a helium balloon shaped like a computer. We're going to hang it up outside next to our sign to catch people's attention." He's convinced that there's a warehouse somewhere with a bunch of ATX tower-shaped helium balloons and I have no earthly idea where I'm going to find this.
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Jul 7, 2015 19:10
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Segmentation Fault posted:Boss, just now: "I want you to find a helium balloon shaped like a computer. We're going to hang it up outside next to our sign to catch people's attention." http://www.bargainballoons.com/10Br...mhNnxoCqXDw_wcB ?
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Jul 7, 2015 19:13
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Jul 7, 2015 19:17
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Jul 7, 2015 19:34
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Dick Trauma posted:After the new firewall went in something with IP helper must've gotten buggered up. Unbuggered things and a bunch of phones woke up with hangovers and received new IPs from the scope. In passing saw that the data scope is running out of leases and that about half of those in use are mobile devices so it's time to get that cleaned up as well. What type of phones are these? If anyone is interested I can write a little on H323 registrations and IP phone provisioning via DHCP.
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Jul 7, 2015 19:43
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Shoretel.
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Jul 7, 2015 19:47
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A ticket came in:quote:[Summary]: larchesdanrew posted:Ticket closed: Light switch was off. Turned on. Nonstop action around here today, let me tell you.
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Jul 7, 2015 19:59
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AT&T wants $450 just for a technician to drive to my client's building.  Your loving T1 is getting errored seconds. Fix it.
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Jul 7, 2015 20:02
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Irritated Goat posted:AT&T wants $450 just for a technician to drive to my client's building. But you see, it tests fine all the way to the smart jack so our job is done. Also we never label anything because that would take too much effort on our part. I hate T1's and companies who provide them.
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Jul 7, 2015 20:06
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We're switching our local PRI's to SIP and I can't loving wait. Saving a few hundred dollars a month.
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Jul 7, 2015 20:09
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Segmentation Fault posted:Boss, just now: "I want you to find a helium balloon shaped like a computer. We're going to hang it up outside next to our sign to catch people's attention."
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Jul 7, 2015 20:13
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Dick Trauma posted:So I have phones that don't register a DHCP request, phones that request but get denied, phones with IP outside the scope, phones within the scope but no lease showing... Our Cisco phones sometimes do this, DHCP works dandy on them until a few months later they can no longer grab an IP address. Only way around it I've found is to set a reservation for a new address and they grab it right away.
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Jul 7, 2015 20:44
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mattfl posted:Oh god, cloud hosted?! I can't even imagine. All our NextGen servers are here locally but we have hospitals all throughout the east coast and mid west that all communicate back here to Florida. Next to our Cerner install it's the biggest application we support here. Funny, this is exactly what my new employer does. Cloud-base EHR for doctors that isn't Epic or Nextgen.
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Jul 7, 2015 21:12
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Creepy uncle desktop support guy (guy makes me physically ill with some of the stuff he says and does, boss doesn't want to hear about it so guess I just get to deal until I find a new job (hopefully soon!) or the ever growing list of people who don't want him anywhere near their computer reaches critical mass) tells me a laptop isn't reporting windows as genuine. I told him to just activate it and he says it doesn't work, so I take a look. It's connected to the visitor wireless network.
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Jul 7, 2015 21:22
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hihifellow posted:Creepy uncle desktop support guy (guy makes me physically ill with some of the stuff he says and does, boss doesn't want to hear about it so guess I just get to deal until I find a new job HR's job is to protect the company from stupid lawsuits and junk. Let them know that they have a stupid lawsuit in the works with this guy.
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Jul 7, 2015 21:24
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A ticket came in... ... from me. It's me, I am the angry moron Background: since early May, I've been tasked with getting a testbed Wyse thin client for our Xendesktop VDI working with three monitors. A couple of higher-ups want to have three monitors. I did not architect this solution. I was not fully trained in it. Anything I learned about Xendesktop I learned from begging my boss to let me talk to the consultant who did. I later studied the Xendesktop 7 Cookbook in hopes of passing the CCA-V exam. I failed by three points but got a good idea of some stuff. That "some stuff" included absolutely nothing on thin client management. We have Wyse Device Manager but basically never use it - there's been no need. Citrix tools let me get the serial #s/MAC IDs if I need them, and WDM at least allows me to remote to the client should I need to get to its local admin menu, which is almost never. Thin client and monitors arrive two weeks after I make the request. Power on thin client, it's a Windows Embedded 7 desktop. They tell me I need to manage it through Wyse Device Manager. They send me the WDM Administrator's Guide. I download and install WDM. It fails on several servers giving weird SQL Express install issues. I try to point it at my main SQL cluster, it fails with even more issues. I troubleshoot with Wyse support. They send me the WDM Administrator's Guide. I point out the steps in the guide where it fails and support doesn't really help much as time goes on, and I give up on that front. I install WDM on one of our DCs with SQL Express for purposes of making progress on the test. I can't log on to Citrix with the embedded Citrix Receiver application. Nor can I just install over it when the terminal is in write mode. It fails saying the OS is incompatible. I open another Wyse support ticket. They have me troubleshoot. We try a few different permutations of getting the Receiver application to associate properly but acts like it's not installed. They build a Wyse image and tell me to push it. I can't figure out why I can't add the terminal to WDM. I ask for assistance. They send me the WDM Administrator's Guide. I point out that I've done the steps in the guide to add the client and they walk me through it. At this point it's late May/early June. I get Citrix Receiver to launch in an IE kiosk window. This is a significantly and materially different experience from our current thin clients - they boot directly to the Xendesktop login, they enter their credentials, and they go. The thin client still presents a Windows desktop that we'd then have to lock down. Throwing a Windows-joined desktop into the mix is no longer VDI. I open a ticket with Wyse support. They send me the WDM Administrator's Guide. I point out that this only instructs on how to launch Receiver as a Windows application. Wyse support shrugs. I spend the rest of June trying to wrangle time with the consultant. He tells me that they have a custom solution that he can send me. I spend the rest of June after that and July up until today following up, asking him to send it to me. Before the holiday he replied saying that solution would require development and extra billable hours, but he has a way to do it through Wyse Configuration Manager/Wyse Device Manager. I build the config file xml via Wyse Configuration Manager and try to poke around WDM to see how I apply it to the test device. Finding nothing, I open a ticket with Wyse support. They send me the Wyse Configuration Manager guide, which details how to build a WCM instance from scratch. I tell them that we already have WDM, which I was hoping to use. They send me the WDM Administrator's Guide. I look at the section pertaining to WCM and it has nothing on how to actually push this xml. I point this out to Wyse support. They point me at a page in the WCM guide which fails after I perform the steps. Bless me, Ticket Thread, for I have sinned. It has been I think two or three months since my last confession. Today I committed the sin of End-Userness by sending this to a vendor. quote:I created a view showing only Windows Embedded 7 and the client does not show up. I feel like I bitched them out but I've been at my wit's end. I want nothing more to do with thin clients, ever. I get their merits but I'm not mentioning them on my resume for fear I might have to support them. YotJ can't happen fast enough. MJP fucked around with this message at 21:33 on Jul 7, 2015 |
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Jul 7, 2015 21:30
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nitrogen posted:Funny, this is exactly what my new employer does. Cloud-base EHR for doctors that isn't Epic or Nextgen. Does your company share a name with a Greek goddess, by any chance?
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Jul 7, 2015 21:32
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MJP posted:A ticket came in...
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Jul 7, 2015 21:39
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anthonypants posted:At my last job, I tried to set up a Wyse thin client in a dual-monitor configuration, with one monitor on top of the other. But their xdisplay or whatever virtual desktop limit is hardcoded to 3840x1080, so unless the displays are 540 tall, it will fail. It won't throw an error, it just reverts to a single-display mode. I never got an answer from them on how they planned to fix that, but I'm pretty sure they don't actually care. We're doing that now using wnos ini files, one for each MAC ID, with duplicates on each Xendesk delivery controller server. That only supports two monitors. The best part on all this, the stated options in the config xml I created with WCM only specified two monitors. They do actually let you specify the position of monitor 2 in relation to monitor 1, but I have no clue how the three monitor option works. Forget teaching them to alt-tab, just implement a technical solution without training or funding or expertise!
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Jul 7, 2015 21:50
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nitrogen posted:HR's job is to protect the company from stupid lawsuits and junk. Let them know that they have a stupid lawsuit in the works with this guy. Oh I fully plan on abusing all the good will I've fostered around here into maybe getting some changes done in the IT department (creepy guy is just the burning cherry on the poo poo sundae) but I'm waiting for another job to line up before I start potentially torching bridges.
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Jul 7, 2015 22:00
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MJP posted:We're doing that now using wnos ini files, one for each MAC ID, with duplicates on each Xendesk delivery controller server. That only supports two monitors. The best part on all this, the stated options in the config xml I created with WCM only specified two monitors. They do actually let you specify the position of monitor 2 in relation to monitor 1, but I have no clue how the three monitor option works.
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Jul 7, 2015 22:09
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Does anyone here use Rally? I've been using it the last couple weeks and it's taken me that long to get accustomed to how weirdly it's designed.
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Jul 7, 2015 23:20
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MJP posted:...I install WDM on one of our DCs with SQL Express for purposes of making progress on the test. ...
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Jul 7, 2015 23:57
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Agrikk posted:A friend of a friend found the web site for my sole-proprietorship moonlighting gig and wants me to build a SQL Server 2014 Cluster on a pair of Windows Servers in a VMware/UCS environment and then support it on 1099 retainer rather than an hourly billing. No idea, but I think you should as I'm vaguely curious as to how a MSSQL Cluster is configured and functions. Post a project.log 
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Jul 8, 2015 02:28
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nielsm posted:No idea about how IP assignment to our IP phones works, but they definitely have their weirdnesses. A single drop shared between phone and computer, with the phone acting as switch/hub for itself and the computer. Nothing unusual in that. This actually sounds awesome. Kinda like back in the days of doing dial up tech support. "I reset your password, I need you to hang up, try to log in again, and if it fails call back" No call ever lasted longer than we wanted, because we always had a valid reason to disconnect, and now so do you!
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Jul 8, 2015 03:11
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GreenBuckanneer posted:Does anyone here use Rally? I've been using it the last couple weeks and it's taken me that long to get accustomed to how weirdly it's designed. I find it incredibly clunky.
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Jul 8, 2015 03:41
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Cisco UCM/personal communicator is great, until you restart your phone, or your computer, or something happens, and then your softphone functionality is gone. wait not Cisco UCM/personal communicator is dogshit.
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Jul 8, 2015 05:45
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namol posted:I hate you Yeah, don't install SQL Server on Domain Controllers https://support.microsoft.com/en-us/kb/2032911
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Jul 8, 2015 07:19
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RFC2324 posted:This actually sounds awesome. Kinda like back in the days of doing dial up tech support. Actually we get measured on issues solved in first contact, but specifically not call length. So it does suck, if the user has to call back when the reboot was only part of a solution, like uninstall-reboot-reinstall.
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Jul 8, 2015 07:25
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Jeoh posted:Yeah, don't install SQL Server on Domain Controllers Pretty sure 2014 versions actually fail the install now instead of just throwing a warning.
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Jul 8, 2015 15:39
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Alighieri posted:Pretty sure 2014 versions actually fail the install now instead of just throwing a warning. Please tell me it shows a sad clippy with a HAL 9000 quote.
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Jul 8, 2015 15:58
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namol posted:I hate you I hate myself, too, but as I mentioned neither I nor Wyse support could figure out why it wouldn't let me install to the existing SQL cluster. For what it's worth this is all just for a goddamn loving proof of concept, not yet prod, but it's basically proof that my boss either has no spine or is not allowed to bring up "this exceeds our knowledge resources and requires consulting dollars to implement" to the Powers that Be.
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Jul 8, 2015 19:44
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http://www.forbes.com/sites/maggiemcgrath/2015/07/08/new-york-stock-exchange-halts-trading/ http://www.washingtonpost.com/local...50aa_story.html Alright which one of you fell asleep in the data center? Or was it something more ......deliberate  Either way lots of tickets came in to someone today.
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Jul 8, 2015 20:38
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Been a while since I've seen one of these. Totally beefy server. 16 cores. 48GB of RAM. Running Server 2003, 32-bit. HMM WONDER WHY THEY ARE RUNNING OUT OF MEMORY
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Jul 8, 2015 20:54
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ConfusedUs posted:Been a while since I've seen one of these. 
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Jul 8, 2015 20:54
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Ah well Server 2003 leaves support next week so at least the box will be decommissioned
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Jul 8, 2015 21:04
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