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GreenBuckanneer
Sep 15, 2007

notwithoutmyanus posted:

What's sad is plenty of people in IT all over the place having been in IT both for years longer than you and years less than you probably have no idea why it's wrong. In addition to half of them managing to be in networking and/or senior roles.

I tried to explain it to my coworkers and they couldn't understand it either, saying "well this thing online says it's not supported"...

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Aunt Beth
Feb 24, 2006

Baby, you're ready!
Grimey Drawer
A puppy came in....

Humbug Scoolbus
Apr 25, 2008

The scarlet letter was her passport into regions where other women dared not tread. Shame, Despair, Solitude! These had been her teachers, stern and wild ones, and they had made her strong, but taught her much amiss.
Clapping Larry

Aunt Beth posted:

A puppy came in....

Bernie!!!! :woop:

A Frosty Witch
Apr 21, 2005

I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.
I've been Chicken Littleing about cryptowall for a year now and no one has given a single solitary gently caress.

Guess what came in!

I'm drafting my loving resignation letter and moving to Raleigh, gently caress this poo poo.

Vicas
Dec 9, 2009

Sweet tricks, mom.

larchesdanrew posted:

I've been Chicken Littleing about cryptowall for a year now and no one has given a single solitary gently caress.

Guess what came in!

I'm drafting my loving resignation letter and moving to Raleigh, gently caress this poo poo.

i hope you mean that honestly, i really do

Inspector_666
Oct 7, 2003

benny with the good hair

larchesdanrew posted:

I've been Chicken Littleing about cryptowall for a year now and no one has given a single solitary gently caress.

Guess what came in!

I'm drafting my loving resignation letter and moving to Raleigh, gently caress this poo poo.

gently caress yes, do it.

Thanks Ants
May 21, 2004

#essereFerrari


Vicas posted:

i hope you mean that honestly, i really do

Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal
Well now this could be a good opportunity to get your 'I told you so's in. The second you hear talk of paying the ransom, then you gtfo

Segmentation Fault
Jun 7, 2012

larchesdanrew posted:

I've been Chicken Littleing about cryptowall for a year now and no one has given a single solitary gently caress.

Guess what came in!

I'm drafting my loving resignation letter and moving to Raleigh, gently caress this poo poo.

Just be like "I told you idiots! I told you this would happen and LOOK WHAT HAPPENED!"

Thanks Ants
May 21, 2004

#essereFerrari


You can be this guy

OhsH
Jan 12, 2008

larchesdanrew posted:

I've been Chicken Littleing about cryptowall for a year now and no one has given a single solitary gently caress.

Guess what came in!

I'm drafting my loving resignation letter and moving to Raleigh, gently caress this poo poo.

Live ur life, signed a lurker.

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin
If you quit, I almost want to suggest that you get a lawyer in case they try to blame you for it.

Thanks Ants
May 21, 2004

#essereFerrari


Get the contents of your mailbox dumped out to a PST file now so that you have something to reference.

I assume your CryptoLocker warnings were sent via email?

ilkhan
Oct 7, 2004

You'll be sorry you made fun of me when Daddy Donald jails all my posting enemies!

notwithoutmyanus posted:

What's sad is plenty of people in IT all over the place having been in IT both for years longer than you and years less than you probably have no idea why it's wrong. In addition to half of them managing to be in networking and/or senior roles.
Im pretty sure its that the given IP and the gateway IP wouldn't be able to talk each other with the given subnet, but I'm not in networking and still pretty new at this poo poo.
wouldn't a subnet of 255.255.255.248 be like 8 computers talking to each other or something?

ilkhan fucked around with this message at 23:08 on Jul 29, 2015

Proteus Jones
Feb 28, 2013



ilkhan posted:

Im pretty sure its that the given IP and the gateway IP wouldn't be able to talk each other with the given subnet, but I'm not in networking and still pretty new at this poo poo.
wouldn't a subnet of 255.255.255.248 be like 8 computers talking to each other or something?

Congratulations! You've just been promoted to Sr. Network Analyst!

(it's six not eight. You have to take into account the network address and the broadcast address)

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin

ilkhan posted:

Im pretty sure its that the given IP and the gateway IP wouldn't be able to talk each other with the given subnet, but I'm not in networking and still pretty new at this poo poo.
wouldn't a subnet of 255.255.255.248 be like 8 computers talking to each other or something?

6 computers, one network address, one broadcast.

Of course, based on what I've seen from networking so far, someone will chime in and say, "Not necessarily, if you enable inverted spectrum supersubnets you can..."

Blue Ghost
Dec 12, 2012

Dr. Arbitrary posted:

Nah, what usually happens is that the address is spoofed and sent from someone else.

This is common with viruses where your grandma gets infected and then her computer uses her address book to create a list of identities to use.

Since you're in her book, the virus will send viruses that look like they're coming from you and piss off your family who will think you've been on those porno websites again.

Meanwhile grandma installs 8 more coupon toolbars.

The other addresses (other than the user's) were from the senders contact list. We had this happen to our CEO's personal account, twice. Once with our old IT manager and once after I got there. Please encourage all users to have two-factor authentication.

Knormal posted:

Is the .zip.txt something your email filter did? I generally think of text files as being pretty safe to open, not like .zip.js or something. Or is there some Notepad exploit I've never heard of?

I don't touch the email system backend but I assume so. I haven't seen any phishing emails come in with anything other than .txt appended to the end.

Aunt Beth posted:

A puppy came in....

That's a very handsome dog. I hope he's going to grow into those fluffy legs.

Proud Christian Mom
Dec 20, 2006
READING COMPREHENSION IS HARD
Driving into work this morning I see a convoy of AT&T service vehicles heading down the highway. Wonder how big the fiber node someone trenched through was.

lampey
Mar 27, 2012

Knormal posted:

Is the .zip.txt something your email filter did? I generally think of text files as being pretty safe to open, not like .zip.js or something. Or is there some Notepad exploit I've never heard of?

It won't open and someone will rename it to .zip and then its a virus.

Crowley
Mar 13, 2003

Migishu posted:

"I would like to speak with your manager, or someone in charge, right now, otherwise I'm cancelling my service with your company and going with someone who actually understands the basics of subnetting"

When we got fiber to my house I god a stunningly inept tech on the line the first time I ran into a problem. He got eventually got angry enough to actually get a manager on the phone, and then I could talk about the actual problem (with their routing, not with my WiFi). The line I wound up using was: "Is there an adult I can talk to?"

Collateral Damage
Jun 13, 2009

Dr. Arbitrary posted:

6 computers, one network address, one broadcast.

Of course, based on what I've seen from networking so far, someone will chime in and say, "Not necessarily, if you enable inverted spectrum supersubnets you can..."
There has been some proof of concepts with using /31 subnets for router-to-router links if the software on both sides support it. I don't know if I'd do it in a production environment yet though.

Segmentation Fault
Jun 7, 2012

Crowley posted:

When we got fiber to my house I god a stunningly inept tech on the line the first time I ran into a problem. He got eventually got angry enough to actually get a manager on the phone, and then I could talk about the actual problem (with their routing, not with my WiFi). The line I wound up using was: "Is there an adult I can talk to?"

Oh poo poo, I gotta try that one.

ilkhan
Oct 7, 2004

You'll be sorry you made fun of me when Daddy Donald jails all my posting enemies!

flosofl posted:

Congratulations! You've just been promoted to Sr. Network Analyst!

(it's six not eight. You have to take into account the network address and the broadcast address)
The number of clients was just a WAG, so go me.

chin up everything sucks
Jan 29, 2012

A :yotj: came in

I had an interview for a temp-to-hire IT position at a nonprofit yesterday. Less than an hour later, I had a call saying I had the job. Turns out that one of the helpdesk people is leaving on friday, so they needed somebody in ASAP so they could be trained before the guy left. I've been told that, provided I do a decent job, I'll probably have the dudes position once HR gets around to posting it.

My first project is to figure out some kind of label printer they can buy, that they can interface with their new asset tracking system, so they can print asset labels that include a custom logo. They want barcodes, serial numbers, the company logo, and asset number all on the same label. Anybody have suggestions?

(Oh, and this nonprofit is apparently running 100% macs, everyone gets a macbook air or macbook pro. Good thing I used to be AppleCare Tech Support!)

KoRMaK
Jul 31, 2012



Crowley posted:

When we got fiber to my house I god a stunningly inept tech on the line the first time I ran into a problem. He got eventually got angry enough to actually get a manager on the phone, and then I could talk about the actual problem (with their routing, not with my WiFi). The line I wound up using was: "Is there an adult I can talk to?"
Paying the cheapest you can for someone to do the work is why I think this happens so often and why people who are on the other end of the phone arent even barely professionals much less experts in this field.

Theres so much IT work to do, and a flood of under skilled people to do it. And its complicated stuff that requires critical thinking at most every step.

We're trying to hire a developer at work and I'm looking at resumes and the people I want are rare and expensive, and their are others who are very common and inexpensive but would have to grind it out, which will require more supervision and inspection from me.

I'm hoping we can get someone who is willing to let me offload what I know onto them.


I work in an office with Non IT consultants, and it's interesting how we find people for that. It seems easier to find those people, and I think that its maybe becuase its tangible and more of a conversational and analytical thing than a scientific method and engineering thing.

KoRMaK fucked around with this message at 02:41 on Jul 30, 2015

Volmarias
Dec 31, 2002

EMAIL... THE INTERNET... SEARCH ENGINES...

KoRMaK posted:

We're trying to hire a developer at work and I'm looking at resumes and the people I want are rare and expensive, and their are others who are very common and inexpensive but would have to grind it out, which will require more supervision and inspection from me.

And even with the supervision and hand holding, they'll still get it wrong. The more expensive candidates will pay for themselves by delivering in half the time, even if they cost 1.5x as much.

Cool Dad
Jun 15, 2007

It is always Friday night, motherfuckers

larchesdanrew posted:

I've been Chicken Littleing about cryptowall for a year now and no one has given a single solitary gently caress.

Guess what came in!

I'm drafting my loving resignation letter and moving to Raleigh, gently caress this poo poo.

If you move to Raleigh I'll buy you a beer.

Proteus Jones
Feb 28, 2013



FireSight posted:


My first project is to figure out some kind of label printer they can buy, that they can interface with their new asset tracking system, so they can print asset labels that include a custom logo. They want barcodes, serial numbers, the company logo, and asset number all on the same label. Anybody have suggestions?


I don't know what kind of budget you have to work with, but I know several places that use Zebra desktop label printers. I haven't heard about much else. I know we use Brother P-Touch for labeling equipment, but that's more "Hostname - IP address". I don't know how flexible the P-touch software is with that, or if it will even generate barcodes. Our asset tags come to us pre-printed from another group after we submit a form with all the appliance/router/switch details.

http://www.barcodesinc.com/cats/barcode-printers/desktop.htm?nav=hdr

That company will also do custom label blanks in lots of 1000, but no logo. I'm sure there's off the shelf inventory software that will allow you more flexibility printing on blank labels.

http://www.barcodesinc.com/cats/labels/designer.htm

Stelas
Sep 6, 2010

FireSight posted:

My first project is to figure out some kind of label printer they can buy, that they can interface with their new asset tracking system, so they can print asset labels that include a custom logo. They want barcodes, serial numbers, the company logo, and asset number all on the same label. Anybody have suggestions?

I'll second Zebra, they can be pieces of poo poo at times but as far as my own experience goes they've become the defacto name for label printers. You probably want one that's ZPLII language-capable but that may be academic depending on how you're going to be interfacing with them. (Back when I did it I had to code the labels myself in ZPLII and stream them to the printer as a cups job, but they have an IDE of sorts available nowadays I think?)

Zebra printers will do annotated barcodes and free text placed wherever you like on the label, and most models will allow you to upload images to the printer to be referred to in your label code. Grab the Programming Guides and you can generally work out how to display everything else on the label with a bit of trial and experimentation.

chin up everything sucks
Jan 29, 2012

Yeah, I'm looking at the Zebra ZD500 and the Brother PT-9700PC as my top two picks the moment. As for how much money I have for this, I have no idea! I got told to find what would work and bring the info and prices to the director of technology.

Alighieri
Dec 10, 2005


:dukedog:

Judge Schnoopy posted:

A ticket went out to AT&T Uverse to enable IP Passthrough on their modem.

:cry:

AT&T uverse two wire modems are an abomination to all mankind and the worst poo poo I have ever seen from any ISP. Any client that says they are going to get AT&T Uverse I immediately steer to a different ISP.

Everything the tech said for their modem is true, if you get static IP blocks only the modem can assign them because "reasons", what the reasons are I have not been able to get explained. Then again this is an ISP that blocks all 5060 UDP traffic so you hopefully get frustrated trying to find out why your SIP trunks wont work and you go with their solution. The block is done on their switching side, not on the Modem.

skooma512
Feb 8, 2012

You couldn't grok my race car, but you dug the roadside blur.
A flood came in....

The AC in the server room decided to piss out all the water in its system. It was pouring out of that thing, kind of like when you flush a urinal. Luckily we have a raised floor so all the water was under the gear, but there are electrical outlets under there....

Site manager sends out an email saying that we're shutting down servers to prevent damage. We actually don't end up doing this, but users will hit me up assuming their favorite server is getting taken down.

We managed to catch it early enough to where there was no damage.

I have to help handle this and respond to tickets with a busted up foot. An all in one computer fell right on my big toe and I've been limping around ever since. They offered to let me go home or go to ER under worker's comp, and may just if it gets bad enough, but I figure it'll get better.

Dr. Arbitrary
Mar 15, 2006

Bleak Gremlin

skooma512 posted:

I have to help handle this and respond to tickets with a busted up foot. An all in one computer fell right on my big toe and I've been limping around ever since. They offered to let me go home or go to ER under worker's comp, and may just if it gets bad enough, but I figure it'll get better.

If they're covering it under Worker's Comp, make sure it's documented TODAY.

RadicalR
Jan 20, 2008

"Businessmen are the symbol of a free society
---
the symbol of America."

skooma512 posted:

A flood came in....

The AC in the server room decided to piss out all the water in its system. It was pouring out of that thing, kind of like when you flush a urinal. Luckily we have a raised floor so all the water was under the gear, but there are electrical outlets under there....

Site manager sends out an email saying that we're shutting down servers to prevent damage. We actually don't end up doing this, but users will hit me up assuming their favorite server is getting taken down.

We managed to catch it early enough to where there was no damage.

I have to help handle this and respond to tickets with a busted up foot. An all in one computer fell right on my big toe and I've been limping around ever since. They offered to let me go home or go to ER under worker's comp, and may just if it gets bad enough, but I figure it'll get better.

The gently caress? Get it documented and take it.

Storysmith
Dec 31, 2006

FireSight posted:

Yeah, I'm looking at the Zebra ZD500 and the Brother PT-9700PC as my top two picks the moment. As for how much money I have for this, I have no idea! I got told to find what would work and bring the info and prices to the director of technology.

Are you looking for labels ("that's Bill's, it has his name on it") or asset tags ("this incredibly hard to remove sticker says to call this number if the machine is ever seen in public")? Standard P-Touch tape is the former, but there's some tedious-to-remove asset tag type stuff out there too. It's not nearly as cheap. I'm positive Zebra has the same caveat, but I'm not as familiar with their stuff.

chin up everything sucks
Jan 29, 2012

To my knowledge we just want something that makes the units easy to identify. I'll clarify this tomorrow.

Collateral Damage
Jun 13, 2009

skooma512 posted:

A flood came in....
We have drainage pans under our ACs for this specific reason. It's saved us once when one of the backup units burned a relay which got the compressor stuck on and filled the machine with ice. When the compressor in turn burned out the ice melted again and would have caused a huge mess if not for the drainage.

OwlFancier
Aug 22, 2013

skooma512 posted:

A flood came in....

The AC in the server room decided to piss out all the water in its system. It was pouring out of that thing, kind of like when you flush a urinal. Luckily we have a raised floor so all the water was under the gear, but there are electrical outlets under there....

Site manager sends out an email saying that we're shutting down servers to prevent damage. We actually don't end up doing this, but users will hit me up assuming their favorite server is getting taken down.

We managed to catch it early enough to where there was no damage.

I have to help handle this and respond to tickets with a busted up foot. An all in one computer fell right on my big toe and I've been limping around ever since. They offered to let me go home or go to ER under worker's comp, and may just if it gets bad enough, but I figure it'll get better.

If you dropped something heavy on your toe and you're being offered a free checkup go to the doctor with it. Digits are really easy to break without quite realising it and you don't want your toe to swell up like a tennis ball.

Emushka
Jul 5, 2007

The Fool posted:

I had a guy freak out that something was corrupted and there must be a virus because ping %name% returned an IPv6 address.


heh, some say that if the server doesn't answer to ping but firewall let's traffic through (no drops or timeouts) the universe just might explode.

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3D Megadoodoo
Nov 25, 2010

Knormal posted:

Today I got told to "speak English" when I asked a user to plug a laptop into a different network drop because the one it was connected to now didn't seem to be live. I don't even know how to simplify "network drop" and "plug in" without getting really condecending and talking about "big phone jacks".

I've never heard the term so I would've told you to speak English (like "Ethernet outlet" or something) as well. :mrgw:

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