Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us money per month for bills, and since we don't believe in showing ads to our users, we try to make the money back through forum registrations.
 
  • Post
  • Reply
Fiendish Dr. Wu
Nov 11, 2010

You done fucked up now!

mewse posted:

After all this work I'm sitting here thinking "Why??" I don't need some suped up firewall for my one bedroom apartment. What the hell motivated me to create this thing

Why, so you could make this very post and gain SA SH/HC points!

Adbot
ADBOT LOVES YOU

CloFan
Nov 6, 2004

GnarlyCharlie4u posted:

Edit: oh!!! or you could install vmware on ubuntu and run a virtualized instance of Amahi (it's really fun to play around with)
https://www.amahi.org/

Hmm, this is cool. Thanks

QuiteEasilyDone
Jul 2, 2010

Won't you play with me?
I think I'm putting in my resignation by EoD Friday, I have reserves to last a while and will use the time I have wisely and educate myself in the coming months. Probably get myself certified, finally.

RFC2324
Jun 7, 2012

http 418

QuiteEasilyDone posted:

I have reserves to last a while and will use the time I have wisely and educate myself in the coming months.

I read this as wisely = whiskey, and was disappointed when I realized I had misread.

Proteus Jones
Feb 28, 2013



RFC2324 posted:

I read this as wisely = whiskey, and was disappointed when I realized I had misread.

Doing Things Wisely is a set that includes whiskey.

Antioch
Apr 18, 2003

flosofl posted:

Doing Things Wisely is a set that includes whiskey.

The inverse, sadly, is not as true.

GOOCHY
Sep 17, 2003

In an interstellar burst I'm back to save the universe!

QuiteEasilyDone posted:

I think I'm putting in my resignation by EoD Friday, I have reserves to last a while and will use the time I have wisely and educate myself in the coming months. Probably get myself certified, finally.

It's a lot easier to get another job while you are currently employed.

QuiteEasilyDone
Jul 2, 2010

Won't you play with me?

GOOCHY posted:

It's a lot easier to get another job while you are currently employed.

You're saying this like it's news to me. I'm in hate with my MSP.

To reiterate: Preparing for work, going to work, being at work, and all points between consume about 14 waking hours of my day.

QuiteEasilyDone fucked around with this message at 01:01 on Aug 14, 2015

tomapot
Apr 7, 2005
Suppose you're thinkin' about a plate o' shrimp. Suddenly someone'll say, like, plate, or shrimp, or plate o' shrimp out of the blue, no explanation. No point in lookin' for one, either. It's all part of a cosmic unconciousness.
Oven Wrangler

Walked posted:

I just got confirmation I get to basically re-spend my annual budget over the next 30 days. :getin:

We are hitting fiscal year end also which means clients who want to burn their budgets before the year end on projects, performance reviews, and a ton of other budget work like accruals and reporting. :frogout:

Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal
I'm starting a new job next Monday, and it's a rare opportunity. The IT department of 5 employees has been restructured to separate application support and systems administration. They created a new 6th position and hired me to fill the network and systems specialist role. There is a network and systems admin, and we both report to the technology director.

Any advice for starting in a newly created position? The work assigned to this role has been documented but the day to day is largely going to be shaped on how I do my job. What are some pitfalls new roles tend to fall in to that take forever to reverse?

Proteus Jones
Feb 28, 2013



Judge Schnoopy posted:

I'm starting a new job next Monday, and it's a rare opportunity. The IT department of 5 employees has been restructured to separate application support and systems administration. They created a new 6th position and hired me to fill the network and systems specialist role. There is a network and systems admin, and we both report to the technology director.

Any advice for starting in a newly created position? The work assigned to this role has been documented but the day to day is largely going to be shaped on how I do my job. What are some pitfalls new roles tend to fall in to that take forever to reverse?

Even though you are a group of one, these are good habits to start. It will be invaluable when/if your company/IT Dept grows. Plus it allows someone to step up with minimal lag-time if you get creamed by a bus (don't get creamed by a bus).

Start your Knowledge Base on day one.
Create process and procedure documents for everything.
Start a change management process if there isn't already one in place.
Keep notes and occasionally organize them into KB documents. Make note of interesting things, like tips, shortcuts and edge cases.

Alpha Mayo
Jan 15, 2007
hi how are you?
there was this racist piece of shit in your av so I fixed it
you're welcome
pay it forward~
Had an interview today for Desktop Support. I thought the interview went terribly because they did not ask me a single question. They basically explained the projects that are being worked on and why they need to hire someone, then told me to make a pitch. After that they asked if I had any questions for them, I asked a few. Overall the interview lasted 10 minutes and while leaving I overheard them talking about how they had a few more candidates to interview that day.

I drove home thinking that they must have someone in mind already who has more experience/credentials and just interviewed me as courtesy or for HR reasons. An hour later, I got a call from my recruiter with a job offer and will start next week.

QuiteEasilyDone posted:

I think I'm putting in my resignation by EoD Friday, I have reserves to last a while and will use the time I have wisely and educate myself in the coming months. Probably get myself certified, finally.

Have you scoped the job market? Just throw up your resume on careerbuilder/monster/indeed/dice and see what kind of jobs IT recruiters throw at you, you can think of them as backups as you will want to aim higher. If you have lots of backups and a couple months reserved, go for it. I just did exactly the same, except I walked out on my previous job and my 'reserves' was my credit card, but I am glad I left and have no regrets.

I live in northern Colorado (Denver/Boulder metro) and it took me one week of actually applying to find a better job than my last. I am not even sure the rule that it is easier to find a job if you have a job is true right now, because when you don't have a job then you have immediate availability and commitment to take a new job, which is also desired.

MC Fruit Stripe
Nov 26, 2002

around and around we go
^^ Whoa, great job! Must have been one hell of a pitch. :)

GOOCHY posted:

It's a lot easier to get another job while you are currently employed.
See I don't know, is this just because employers will view you as a stronger candidate? Because for me, I work a poo poo ton, and in the back of my mind whenever I have attitude I'm always like "oh yes, please fire me, I'll go make 30% more for 30% less work, how hard my life would be then"

Xik
Mar 10, 2011

Dinosaur Gum
The inevitable depression from long term unemployment is a thousand times worse than whatever a lovely boss/user can do to you.

Daylen Drazzi
Mar 10, 2007

Why do I root for Notre Dame? Because I like pain, and disappointment, and anguish. Notre Dame Football has destroyed more dreams than the Irish Potato Famine, and that is the kind of suffering I can get behind.

Xik posted:

The inevitable depression from long term unemployment is a thousand times worse than whatever a lovely boss/user can do to you.

I think DickTrauma would beg to differ with you.

Ahdinko
Oct 27, 2007

WHAT A LOVELY DAY

Daylen Drazzi posted:

I think DickTrauma would beg to differ with you.

Or that Aussie guy who disappeared after he quit.

I hope he is ok :ohdear:

Ahdinko
Oct 27, 2007

WHAT A LOVELY DAY
Just setting up some inbound routing for a new customer we're taking on in 2 weeks, a scotch whiskey company.

I really, really hope they do Christmas hampers. Or they need a guy onsite to implement some systems for a few weeks.

Proteus Jones
Feb 28, 2013



MC Fruit Stripe posted:

^^ Whoa, great job! Must have been one hell of a pitch. :)

See I don't know, is this just because employers will view you as a stronger candidate? Because for me, I work a poo poo ton, and in the back of my mind whenever I have attitude I'm always like "oh yes, please fire me, I'll go make 30% more for 30% less work, how hard my life would be then"

I believe the thinking is that if you aren't currently employed the company you're applying to will wonder under what circumstances you left your last job. Whereas if you are still employed, the question of whether you were terminated or quit in a huff are moot.

I'm not sure if that's necessarily true, but that's what I've been told. For myself, when I'm going over resumes I don't really care unless the prior experience shows a pattern of jumping from company to company every other month or a long stretch of unemployment (6+ months). I'm not saying it rules them out, but I'm going to want some elaboration.

Vulture Culture
Jul 14, 2003

I was never enjoying it. I only eat it for the nutrients.

flosofl posted:

I believe the thinking is that if you aren't currently employed the company you're applying to will wonder under what circumstances you left your last job. Whereas if you are still employed, the question of whether you were terminated or quit in a huff are moot.

I'm not sure if that's necessarily true, but that's what I've been told. For myself, when I'm going over resumes I don't really care unless the prior experience shows a pattern of jumping from company to company every other month or a long stretch of unemployment (6+ months). I'm not saying it rules them out, but I'm going to want some elaboration.
It's more the assumption that people want to be employed 100% of the time, and if someone isn't employed for a stretch, it wasn't of their own volition. Follow that up with the assumption that the person was probably working as part of a team, and if they were let go, they probably weren't that team's A player.

These are all terrible assumptions to make.

Dark Helmut
Jul 24, 2004

All growns up

Vulture Culture posted:

It's more the assumption that people want to be employed 100% of the time, and if someone isn't employed for a stretch, it wasn't of their own volition. Follow that up with the assumption that the person was probably working as part of a team, and if they were let go, they probably weren't that team's A player.

These are all terrible assumptions to make.

You're right, they are all assumptions and usually bad ones, but the fact is that hiring managers will make them anyway so you need to have a really good story if you leave a full time position voluntarily. "Differences with management" or "an oppressive work environment" usually have to be counterbalanced with great references or some compelling tale of woe.

Everyone's situation is different though. If it's that bad then leave, but just be prepared to answer those questions when interviewing. Personally, I'd really have to be in dire straits to consider leaving without a sure thing on the other side. Depending on your skill set, salary req, and how picky you are, the job search can take a few months...

22 Eargesplitten
Oct 10, 2010



Ahdinko posted:

Or that Aussie guy who disappeared after he quit.

I hope he is ok :ohdear:

I saw him post in another thread just a couple weeks ago. He mentioned going to a lawyer before he stopped posting, so I think he's fine.

I think I mentioned work/life balance as one of my reasons for leaving my last job, but I could back that up with having to work 12 days on, 2 days off, so maybe that's a compelling tale of woe.

QuiteEasilyDone
Jul 2, 2010

Won't you play with me?

22 Eargesplitten posted:

I saw him post in another thread just a couple weeks ago. He mentioned going to a lawyer before he stopped posting, so I think he's fine.

I think I mentioned work/life balance as one of my reasons for leaving my last job, but I could back that up with having to work 12 days on, 2 days off, so maybe that's a compelling tale of woe.

Is leaving for work at 9am and getting home at 1130pm with no breaks or anything to slow down between woeful enough?

mewse
May 2, 2006

Passed a 3hr Shoretel certification exam this morning. Feels good man

Methanar
Sep 26, 2013

by the sex ghost
I just put in a new network firewall and my internet connection still works. Woo.

We can receive but not send email yet, but I know from my last attempt when I had to revert, even when everything is set up right it takes some time to begin to work. I am waiting very patiently.

kensei
Dec 27, 2007

He has come home, where he belongs. The Ancient Mariner returns to lead his first team to glory, forever and ever. Amen!


mewse posted:

Passed a 3hr Shoretel certification exam this morning. Feels good man

Nice! I am hoping we move to something else soon, but we still have Shoretel.

crunk dork
Jan 15, 2006

kensei posted:

Nice! I am hoping we move to something else soon, but we still have Shoretel.

We use these phones at my work and I'm not really impressed with them, we sell a ton of shoretel systems and services/installs though. Maybe I'm just spoiled by fancy Cisco phones

mewse
May 2, 2006

They are awful. We have a problem right now where phones that were on the system can't be physically moved to a different site or they will get stuck on "Requesting service...". That kinda mysterious poo poo is the cherry on top of the constant reboots and instability

Dick Trauma
Nov 30, 2007

God damn it, you've got to be kind.

Daylen Drazzi posted:

I think DickTrauma would beg to differ with you.

They are two halves of the same poo poo sandwich:

Employed: Hate yourself and your terrible boss.
Unemployed: Hate only yourself.

:confuoot:

Thanks Ants
May 21, 2004

#essereFerrari


mewse posted:

They are awful. We have a problem right now where phones that were on the system can't be physically moved to a different site or they will get stuck on "Requesting service...". That kinda mysterious poo poo is the cherry on top of the constant reboots and instability

Don't you eventually grow to hate everything that you are responsible for maintaining? Right now I hate Sonicwalls but then you look around at the rest of the market and realise maybe you've just had a run of bad luck.

mewse
May 2, 2006

Thanks Ants posted:

Don't you eventually grow to hate everything that you are responsible for maintaining? Right now I hate Sonicwalls but then you look around at the rest of the market and realise maybe you've just had a run of bad luck.

That is part of it, but it's legit terrible software. My coworker deleted a user in IE11 instead of their recommended IE9 or whatever and the user is still in the database, just completely invisible to the admin console. Another aspect of the problem is that our vendor is terrible and if we say a single word to them they try to upsell us on something rather than actually providing support, and Shoretel won't speak to us directly, we have to go through our partner.

We had a nightmare of a problem with Juniper routers mangling all the loving Shoretel traffic and asked our partner to check with Shoretel if it was a known issue, the Shoretel partner then tried to turn it into a site visit costing us megabucks. We muddled through it on our own and got our ISP to fix their Junipers and sure as poo poo we didn't share the solution back to our vendor.

Methanar
Sep 26, 2013

by the sex ghost

Methanar posted:

I just put in a new network firewall and my internet connection still works. Woo.

We can receive but not send email yet, but I know from my last attempt when I had to revert, even when everything is set up right it takes some time to begin to work. I am waiting very patiently.

:(

Did another revert and same issue: could receive but not send. Waiting fixed it.

At least the sending failed silently so nobody was mad, and everything that was queued up during the down time ultimately went through. I got 15 test emails immediately on my phone.

Thanks Ants
May 21, 2004

#essereFerrari


mewse posted:

That is part of it, but it's legit terrible software. My coworker deleted a user in IE11 instead of their recommended IE9 or whatever and the user is still in the database, just completely invisible to the admin console. Another aspect of the problem is that our vendor is terrible and if we say a single word to them they try to upsell us on something rather than actually providing support, and Shoretel won't speak to us directly, we have to go through our partner.

We had a nightmare of a problem with Juniper routers mangling all the loving Shoretel traffic and asked our partner to check with Shoretel if it was a known issue, the Shoretel partner then tried to turn it into a site visit costing us megabucks. We muddled through it on our own and got our ISP to fix their Junipers and sure as poo poo we didn't share the solution back to our vendor.

I live in hope that the upcoming explosion of cloud telephony products will put the shady telecom vendors out of business or left maintaining key systems for lovely motels as punishment.

vibur
Apr 23, 2004

SIR FAT JONY IVES posted:

And yes, everyone had to have admin access here because of the archaic trading programs they used that required full admin and UAC to be off.

Excuse me while I go answer these four million emails.
For future reference, you may be able to accomplish the same result by giving the user full control permissions over the program's folder. We had a similar problem with a vital piece of software - the developers said this was the only way to print from the software. This is in a HIPAA environment, by the way. Full control permissions on the program folder resolved it.

There was no way I was giving local admin to anyone.

Proteus Jones
Feb 28, 2013



mewse posted:

We muddled through it on our own and got our ISP to fix their Junipers and sure as poo poo we didn't share the solution back to our vendor.

"Certainly we'll share it with you. It will require an on-site visit and cost you megabucks. Oh, and you have to sign this NDA and can't use it with any other customer of yours without paying us first."

gently caress lovely 3rd party vendors.

Sorry. Long day.

vibur
Apr 23, 2004

Judge Schnoopy posted:

I'm starting a new job next Monday, and it's a rare opportunity. The IT department of 5 employees has been restructured to separate application support and systems administration. They created a new 6th position and hired me to fill the network and systems specialist role. There is a network and systems admin, and we both report to the technology director.

Any advice for starting in a newly created position? The work assigned to this role has been documented but the day to day is largely going to be shaped on how I do my job. What are some pitfalls new roles tend to fall in to that take forever to reverse?
Building onto what others have said, do a vulnerability assessment. I was lucky in that they had an outside firm do one a month before I was hired so I already had a blueprint.

Internet Explorer
Jun 1, 2005





flosofl posted:


gently caress lovely 3rd party vendors.

Sorry. Long day.

Worst part of IT right here. I know it was always bad but I feel like it got a lot worse after the economy downturn. Fire all your decent support and engineers and just waste the customers time until they go away. Unfortunately, all these years later its still crap.

George H.W. Cunt
Oct 6, 2010





3 weeks into my new job. I do not like MSPs already. 6 months,maybe a ccna or mcsa and whatever poo poo I can touch to pad out my resume and I'm outta here

KS
Jun 10, 2003
Outrageous Lumpwad

mewse posted:

They are awful. We have a problem right now where phones that were on the system can't be physically moved to a different site or they will get stuck on "Requesting service...". That kinda mysterious poo poo is the cherry on top of the constant reboots and instability

None of that should be happening.

I think Shoretel's pretty good. The best ad for a Shoretel system is being forced to admin a Cisco UC system. Their phones feel like they're a decade behind, though, and that sucks.

mewse
May 2, 2006

KS posted:

None of that should be happening.

We set up a separate test HQ server and the problem phones pop right up, straight to "Available".

We've even tried dumping the mysql database and grepping for the mac address of the problem phones, they're not there. It's so frustrating.

Adbot
ADBOT LOVES YOU

crunk dork
Jan 15, 2006

SaltLick posted:

3 weeks into my new job. I do not like MSPs already. 6 months,maybe a ccna or mcsa and whatever poo poo I can touch to pad out my resume and I'm outta here

I jumped from one MSP to another after about 5 months and I'm not a fan either, I thought it was the one specific company I was working with but now I realize it's just the nature of the work I don't like. Out of curiosity, what don't you like about it?

  • 1
  • 2
  • 3
  • 4
  • 5
  • Post
  • Reply