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Ah, man tough break. That post made me happy and then sadface in the span of three seconds. I'm guessing he replied to your emails personally like he did with me. What are the chances of finding a broken one that you can salvage for parts?
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Aug 6, 2015 05:15
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Delta Echo posted:Ah, man tough break. That post made me happy and then sadface in the span of three seconds. I'm guessing he replied to your emails personally like he did with me. Not super likely. Most of these are owned by businesses in Japan who will pay the 150,000 for the refurb. Recycling electronics costs money but theres no space for me to hang onto this to wait to find one, being Japan, I've aleady got an appointment lined up for pickup. The support engineer at Wacom is still trying to help me out, but, he's obviously fighting a lost cause against management/policy and my only present complaint is that NA gets a 2 year warranty while JP/APAC gets 1. So I'm mostly trying to hammer home the idea that all customers should be equal to support.
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Aug 6, 2015 05:26
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In related news, there's a company in Japan who makes a smudge resistant screen cover for the 27QHD now that's about the same level of opaque as the 24HD in total. Seems to work (they have one on the demo model 27QHD I just looked at over lunch).
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Aug 6, 2015 07:51
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Hey when cleaning a wacom pen with soapy water, how super scared do I have to be about getting water inside the thing? I don't want to kill the pen accidentally because water got inside it and never got out.
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Aug 10, 2015 23:48
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I'd use rubbing alcohol. And don't drown it...
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Aug 11, 2015 00:11
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windex posted:In related news, there's a company in Japan who makes a smudge resistant screen cover for the 27QHD now that's about the same level of opaque as the 24HD in total. Seems to work (they have one on the demo model 27QHD I just looked at over lunch). We got a Nushield for my wife's 27QHD but we can't bring ourselves to actually put it on yet, not sure how it would compare to that? (moot point if that company doesn't ship to the US) We're just not even fully sure it needs one, since the 27QHD has a glass screen that allegedly scratches way less than the 24HD used to. Although being touch screen, not really sure if that is an extra coating there too or what. She has some of the felt nibs but is being really careful with them to avoid grit anyway.
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Aug 11, 2015 02:07
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No idea about brand because I didn't spend the mental energy deciphering the company name out of kanji, but that should probably say everything. I'll probably try things without for awhile. From what I hear, the 27QHD display is as much "glass" as gorilla glass is on smartphones, e.g. its actually a blend of silicon polymers that provides outstanding transparency but is not really glass and is too thin/flexible to be glass. Real glass would provide very little scratch resistance to grit that happens to get between the pen tip and the display, so I'd imagine it's not really glass. Pretty sure texturing glass would be a lot more effort, too, and the display is certainly textured a bit. For what it's worth, my 24HD survived it's entire life with no scratch marks on the surface and it did have a soft anti-glare coating many people complain about scratches on. I should have an impression by the end of the week (just ordered the 27QHD) and will update the thread. Also, Listerine, I would just use an alcohol wipe then let it dry unless you're going to do the thing I describe below - there's a circuit board with very delicate connectors inside (my younger stupid dog once decided to bite a Pro Pen in half). The Pro Pen and Art Pen both have removable sleeves around the pen grip area for ease of cleaning. Just unscrew the front cap like you were going to replace the stylus and it should slide down (squeeze and push it from the back of the grip forward). You may need a paperclip to work it over the button, especially on the art pen. Wash that with dish soap (removes the grease that soaks into the silicone sleeve), let it dry, slide it back on.
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Aug 11, 2015 05:15
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windex posted:Also, Listerine, I would just use an alcohol wipe then let it dry unless you're going to do the thing I describe below - there's a circuit board with very delicate connectors inside (my younger stupid dog once decided to bite a Pro Pen in half). That's good to know, thanks. Unfortunately it's the other half that's the problem- the half towards the eraser end is super sticky for some reason, and I just did a careful wipe with rubbing alcohol and it's not helping. Still sticky.
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Aug 11, 2015 08:02
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Listerine posted:That's good to know, thanks. Unfortunately it's the other half that's the problem- the half towards the eraser end is super sticky for some reason, and I just did a careful wipe with rubbing alcohol and it's not helping. Still sticky. Yeah, the eraser contains a circuit board, too. I would just use alcohol and something mildly abrasive. You can always buy a new pen, and put up with a sticky one for a few days, then try to clean it more invasively with a spare, and if it works out, you'll have a spare at least. Better than losing your pen for a few days.
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Aug 11, 2015 11:04
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Cintiq 27QHD #4: Three stuck red pixels, one decidedly dead pixel, one piece of dust under the screen, and some hard-to-see/faint clusters of greenish pixels that look like they may want to stick.. This one is definitely going back. My patience is starting to wear thin- I can't tell if I'm just uniquely perceptive to stuck pixels (hard to miss bright red on a black background though), or if Wacom's quality control has been incredibly disappointing of late.
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Aug 13, 2015 04:46
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Frown Town posted:Cintiq 27QHD #4: Three stuck red pixels, one decidedly dead pixel, one piece of dust under the screen, and some hard-to-see/faint clusters of greenish pixels that look like they may want to stick.. Not trying to make you angrier, but the one I just got here in Japan is basically perfect. You have the worst luck of all time.  Bad cell phone unbox/install photos in my tiny not particularly super clean Tokyo apartment: http://imgur.com/a/sQLyQ I spent a good 20 minutes looking for dead pixels on black/white. My guess is that North America is stocked with the first revision of tablets, which they did have issues with. This one was manufactured in April 2015, per the warranty card. Is yours dated?
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Aug 13, 2015 06:09
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windex posted:Not trying to make you angrier, but the one I just got here in Japan is basically perfect. You have the worst luck of all time. Hah, that actually gives me hope that perfect units aren't mythical unicorns and maybe I'll find one free of defects with enough persistence . Mine is dated May 2015 in the serial number area - maybe I do have exceptionally bad luck with Wacom products, but I'm also wondering if these are somehow getting injured/jostled/whatever and developing stuck pixels during shipping (is that a thing?). But having seen two units with foreign matter (fibers or dust) under the glass leads me to suspect shoddy quality control.
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Aug 13, 2015 06:38
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Frown Town posted:Hah, that actually gives me hope that perfect units aren't mythical unicorns and maybe I'll find one free of defects with enough persistence . Mine is dated May 2015 in the serial number area - maybe I do have exceptionally bad luck with Wacom products, but I'm also wondering if these are somehow getting injured/jostled/whatever and developing stuck pixels during shipping (is that a thing?). But having seen two units with foreign matter (fibers or dust) under the glass leads me to suspect shoddy quality control. The problem, in part, is that my unit was transported from China to Japan, and your unit was transported from China to North America/Etc, probably. But.. 4 in a row? Do they keep sending you the first two back in a cycle? Haha. Keep in mind this is the replacement device to my 24HD that just blew up 1.5 years in on a 1 year warranty in APJ, so I am not super excited about wacom quality either, but hey new toy. I think until Huion becomes viable competition Wacom can do whatever the heck it wants. One day, Huion will be an Asus or HTC, and Wacom will either earn their money or not. Sadly, it took two decades for Asus and 10 years for HTC to make a real impact in consumer electronics.
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Aug 13, 2015 06:46
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First impression serious chat about 27QHD: While it is getting gross quick (I ordered a smudgeguard which will help), it's not as unusable as I'd feared. After about two hours of doodles, I needed to wipe the display down, but Wacom happily includes a microfiber cloth with this one. The display does pick up dust/lint/hair from the air pretty trivially, especially due to the oil slick. Texture wise, the display is not too bad after getting used to it. The problem is, all the gross the display picks up? Affects the pen feel quite a bit. Still really hate the fact this thing picks up so much crap but I can probably adjust me trivially. The top of the front surface of the display gets warm quickly in my default position for the display, which is all the way down and tilted about 20-30 degrees. Especially near the power button. The vent is not warm. Bad airflow? The expresskey remote thing is actually much better than buttons on the side of the screen, but I've already turned one of the touch ring settings to "disabled" and assigned a button to enable/disable touch. I already unplugged my Tab Mate controller: http://www.clip-studio.com/clip_site/tool/items/tmc_plan .. as this replaces it for my needs (enable/disable touch and undo/redo, mostly). You can now configure when pen pickup happens, in terms of how close to the screen the pen has to be, which makes touch gestures with one hand while holding the pen much easier. The display definitely does not sit as low as the 24HD did, likely due to the arms. I find myself drawing at the bottom of the screen a lot. Had to raise my chair up. Edit; ugh. One last observation: The surface of the display is more like a smartphone in that the grease never completely goes away. windex fucked around with this message at 11:38 on Aug 13, 2015 |
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Aug 13, 2015 08:50
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windex posted:Not trying to make you angrier, but the one I just got here in Japan is basically perfect. You have the worst luck of all time. The sub-par units go to the gaijin. 
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Aug 13, 2015 15:14
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neonnoodle posted:The sub-par units go to the gaijin. There is truth to this sometimes, but Amazon.co.jp has a higher than average number of complaints about this display and I seemingly lucked out. Also, I am white as hell, don't tell Wacom.
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Aug 13, 2015 16:08
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B&H is letting me return this for a refund, so I'm gonna go that route and probably order directly from Wacom later (much later, once I feel somewhat confident they've figured out their poo poo and once I'm less enraged about this situation). I really wish Apple would just hurry up and take a bite out of Wacom's drawing tablet monopoly.
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Aug 13, 2015 18:46
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Apple is probably last on the list of people I would like to compete with Wacom.
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Aug 13, 2015 20:55
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I had a tablet crap out on me awhile back, way past its warranty, and they sent me a brand new intuos pro instead. I had to pay like a 'repair fee' but it was a pretty sweet deal over all. I've had some great experiences with the customer support people. mutata posted:Apple is probably last on the list of people I would like to compete with Wacom. Yeah. Agreed. I don't see that ending well for any consumer.
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Aug 13, 2015 21:03
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windex posted:First impression serious chat about 27QHD: Thanks for the write up. I might go pick one up next week but trying to get some hands on time with one before I do that.
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Aug 15, 2015 05:57
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My new 13.3" Cintiq came from B&H  Guess who left the power cable for hisMBP at work? This guy! 
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Aug 15, 2015 06:40
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mutata posted:Apple is probably last on the list of people I would like to compete with Wacom. I've been dying to see Valve's Lighthouse tracking attached to a $100 Intuos tablet. I think the tracking resolution will be a little low, and we'll need to wait for 2nd/3rd gen stereo goggles to have any kind of picture quality, but I'd love to have a virtual Cintiq for travel when I don't feel like lugging a 30 pound fragile monitor around. Bonus points when you can skip the Intuos and just draw on any nearby wall with a Lighthouse-equipped pressure sensitive pen.
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Aug 15, 2015 14:45
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If I like to draw at other places than at a desk would it be better to have a wireless tablet? I'm just starting out and Huion is having a sale so I'm debating between these two: DWH69: http://www.amazon.com/Wireless-Grap...rds=HUION+DWH69 H610PRO: http://www.amazon.com/Huion-H610PRO-Painting-Drawing-Graphics/dp/B00GIGGS6A/ref=pd_sim_147_5?ie=UTF8&refRID=1T6QZC3XZ8WHX337RCP8
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Aug 15, 2015 20:57
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Tanreall posted:If I like to draw at other places than at a desk would it be better to have a wireless tablet? I'm just starting out and Huion is having a sale so I'm debating between these two: The h610 I've heard high recommendations of from people worth listening to so that seems like a really good choice.. And not that it matters I guess, but what scenario exactly would you be working in where you're far enough from your computer to need the wireless tablet but still close enough to the screen to be able to see it while you draw? I guess the lack of wires would be nice but the price premium and having to worry about charging it at all seem to outweigh that if it were me buying it.
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Aug 16, 2015 08:00
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I have a Cintiq Companion Hybrid that I use when traveling because the big Cintiq isn't moving. Not the same kind of decision you are making, but, the Companion almost never gets used. Being chained to my desk is part of the work process. Not being into my normal routine destroys my drive. So, you should probably examine your existing habits before even deciding if you need to be away from your desk.
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Aug 16, 2015 08:32
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It's the Huion H610 Pro this thread always recommends, right? Because it's also on sale. http://www.amazon.com/Huion-H610PRO-Painting-Drawing-Graphics/dp/B00GIGGS6A e: So is the DWH69. http://www.amazon.com/Wireless-Graphics-Drawing-Pressure-Sensitivity/dp/B00XVROO3S
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Aug 16, 2015 17:51
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Picked up my Cintiq 27QHD non touch version today along with the stand. Took a while to set up but I am really happy with it. Increased resolution and screen size made a huge difference and that remote it comes with is really awesome minus the radial touch ring which is ridiculously sensitive.
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Aug 18, 2015 01:36
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Bought H610 Pro after using wacom bamboo for so long, this thing is enormous compared to it, haven't had any problems and well worth the price.
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Aug 20, 2015 13:49
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Got the H610 Pro yesterday and started practicing drawing. Then I immediately lost the stylus, because I am absent-minded. When I found it, I put bright orange stickers on the stylus and the pen rest, so that they stand out in the room. Longer-term I need to sew a holder for the tablet that has a dedicated pen pocket.
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Aug 20, 2015 18:26
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I haven't drawn anything worth showing off, but I recently acquired a SmudgeGuard glove: http://smudgeguard.com/ My linework has easily improved by 100%, because I can move my hand more freely across the screen - against the screen, the process of which is considerably difficult for me. (This is a familiar topic to the people in the Digital Art Thread I won't repeat here.) If you have problems guiding your hand with constant pressure across your Cintiq, give one of these a try. The material makes them feel a bit like hand panties, but, well, whatever works. They do reduce the amount of cleaning I do on the Cintiq, but they aren't perfect. (Manga/Clip Studio users: I did have to recalibrate the pressure sensitivity in Clip Studio to adjust for the change in use.)
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Aug 23, 2015 18:35
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Anyone upgraded to Windows 10 on a Surface pro yet? I've got the Pro 3, wondering whether it will fix my problem (pen drops out every ten minutes). Those smudge guards are really good, I second that. The Pro 3 was unusable to me without it.
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Aug 24, 2015 01:12
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Well, Wacom's gone and changed their product naming system again! 
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Sep 4, 2015 13:26
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Noticed that today too, but at least this time, the hardware is identical across all of the Intuos (non-pro) line and the only difference is the bundled software.
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Sep 4, 2015 14:00
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RIP all those non apple styluses. http://www.apple.com/apple-pencil/
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Sep 10, 2015 02:30
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Note that the Apple pencil only works on the Pro because it requires the same RF reception tech Wacom uses, but they aren't using the patent encumbered EMR method of powering the pen (Apple would probably claim this is because it's an energy hog). This is why you have to charge the pen, and the limitation to the pro will prolong the bloated corpse of the other styli for awhile. With that said, still not sold because that pencil looks like a pencil - aka poo poo to work with for a prolonged period vs a wacom grip pen or art pen. I am sure this is fixable trivially though as the pencil seems to have no buttons on it so all the people making a stylus for the iPad will now just make grips to make Apple's pencil usable. With all of that said... one hundred loving dollars extra on the most expensive starts at $800 iPad with no other form factors but 12.9" means that Wacom is in no way threatened, yet. I hate drawing on the Surface tablets vs Wacom, and they are relatively inexpensive. The Companion 2 starts out at $1300 and is a full fledged PC that will run every app you usually use, but sadly it takes until the $1700 version to get to 8GB of ram. Does make me wish they hadn't abandoned the Companion Hybrid, a few updates to the OS .. which never happened .. and it would still be great and would compete against this.
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Sep 10, 2015 16:10
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windex posted:I haven't drawn anything worth showing off, but I recently acquired a SmudgeGuard glove: http://smudgeguard.com/ I like these a lot but I would point out that they don't work nearly as well on the new Intuos line due to the rougher texture and drag more than I would like. On the old ones or the cintiq they're amazing though, and for traditional work of course.
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Sep 10, 2015 16:24
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Ok I have a really annoying thing going on with my new Cintiq. Just picked up the 13HD Pen yesterday, and after deleting all previous traces of Wacom drives off my computer (was using an 8 year old Intuos 3) and ignoring the install disk that came with it (why I used it in the first place, I don't know, I usually never use install disks...) I went straight to the website and got the newest driver, which was updated August 28th - score. It works really well after I install the driver and restart the computer, then I have to plug in the Cintiq after the restart. Works like a dream~ Until I have to restart my computer or cold turn it on for whatever reason. If I have the Cintiq plugged in, the computer will get past the mobo screen, enter a black screen with a blinking cursor and refuse to boot up anymore. If I restart the computer WITHOUT the Cintiq plugged in (meaning the HDMI and the USB are both out), it starts up just fine except the driver borks on me and tells me that the tablet driver is not found on startup and neither the tablet properties or the Desktop center work. Any idea why? I'm really loving being able to work right on the screen, but I can't possibly have to keep reinstalling every time I want to work. Running on Win7 64 if that helps at all. I can give you more specs on my desktop if needed.
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Sep 12, 2015 22:14
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That happened to me with my Cintiq Companion Hybrid, except on a Mac, where I had to unplug it to get the machine to boot. The root cause on the Cintiq Companion Hybrid was a bad storage interface driver on the Android side it seems, disabling it in Android cleared the problem. As far as your problem goes, I have no idea. I have never taken much care with driver installation order and have never really had problems. I am also using the immediately prior release of drivers with my 27QHD. My guess is that your problem has nothing to do with Wacom or Wacom drivers and is some BIOS setting, like legacy USB input device support being enabled, that is picking up the tablet and causing this, but you will likely need to do some deep internet searching or trial and error to figure out what's up.
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Sep 13, 2015 04:42
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paisleyfox posted:Ok I have a really annoying thing going on with my new Cintiq. I think it could be a monitor preference conflict. I have issues with my Intuos depending on which monitor I have set as my main monitor in Windows desktop settings. Your computer has a preference for which one it wants as the primary, and this is separate from your preference. I haven't figured out why, I think it would require a programmer's expertise to find out. You can tell which monitor your computer prefers as the primary by the splash screen of programs like photoshop. The monitor the splash screen shows up on is the one you want to have designated as your main monitor. If you have the cintiq designated as your main display, try not doing that. Also give that installation disk a try. You might find utilities on it that are useful. I have a frankencomputer with two video cards, and 8 screens. And a maximum of 12. It can get finicky, and it took me a while to figure out why I was getting OpenGL errors in Photoshop. It was the main monitor setting. If you're setting the main display for the sake of your desktop icons, you might have to just deal with it and do what the computer wants.
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Sep 13, 2015 11:11
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Ok, I'll fiddle with the monitor setup. I think it prefers the HDMI port, so I'll just switch the Cintiq to the DVI and the other monitor to the HDMI (which lol, I have to put adapters on both to do that. Whatever.) As far as the install disk goes, it didn't work as well as the drivers straight from the website. I didn't get any of the preferences or abilities to program the keys on the tablet with those drivers in the desktop center. The computer will also recognize and download the necessary hardware installation automatically when the Cintiq is "first plugged in" so the disk is kind of moot. But now the problem I have to face is for it to not decide to bork every restart
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Sep 13, 2015 15:00
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