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Process auditor comes in, tells us we have a problem because recorded test results can be modified (even though this would be tracked automatically). Solution: create a process document saying modifying recorded test results is not allowed. Process auditor thinks this is just dandy and we're good to go.
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Sep 3, 2015 18:00
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thats actually a legit thing. Auditors in general don't want to stop you from doing $THING, they just care that you can track whomever does $THING, and that processes and procedures are in place so people know if $THING is okay to do or not. So if you track changes to $THING, great! There are plenty of times many of us have had to deal with edge cases, and do things we normally should never have to do or be allowed to do. Sometimes, it happens. So we track those instead of banning them completely. Then the auditor can go, "hey, why did $GOON do $THING?" and you can go back and find out why. If you go, "hey, when did $THING change?" and nobody can point to it, then you're in trouble... nitrogen fucked around with this message at 19:18 on Sep 3, 2015 |
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Sep 3, 2015 19:16
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Word to my VoIP homies. Don't ever use classical string quartet elevator music as your hold tunes. Might sound like a good idea, but those highs and lows in the down-conversion to 8khz. Holy poo poo.  I mean you, AT&T.
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Sep 3, 2015 20:06
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Man, I get that certain problems are quite scary and problematic for the the business, but I wish people would just chill the gently caress out and let me get on with resolving poo poo and stop beating around the bush when I need information from them. I had the director on my rear end all day because his phone calendar wasn't syncing fast enough, and leads coming through E-mail had suddenly stopped (never mind the fact that we have like 200,000 to use on the CRM). I found this weird system where they would get an E-mail from [Address1] alerting them a lead was incoming, then a message from [Address2] would contain the information. Pretty dumb but whatever, mails from [Address1] would come in fine but today nothing is coming from [Address2], looking over the spam filter logs the missing messages aren't even reaching us. Of course everyone is bleating at me "They were working fine yesterday it MUST be us!", I get the provider to send something to me and report back any errors. Boom; send failure IP, address is on a few blacklists. Tell them to get it sorted, and tell director again that it's loving not our problem. I also wish people would use their senses and realise I'm loving busy and to piss off with their questions, this isn't an apple genius bar this is full force crisis mode. Maybe I should just wear my bike helmet with black visor and stitch my left arm to be in permanent middle finger mode.
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Sep 3, 2015 20:16
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... terrorists that win.  http://decryptcryptolocker.com/ Then again, with so many variants on this, this site rarely worked for my customers.
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Sep 3, 2015 20:32
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I don't even understand what they're saying - their product helps people with Cryptolocker, but since there's other attacks now too, they're packing it in?
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Sep 3, 2015 21:02
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MC Fruit Stripe posted:I don't even understand what they're saying - their product helps people with Cryptolocker, but since there's other attacks now too, they're packing it in? Translation: They got paid off by the Russian Mob.
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Sep 3, 2015 21:11
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It's sad but the site has never once worked for me over about a dozen infections, none of my clients ever seemed to get the right variant.
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Sep 3, 2015 21:13
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Swink posted:Does a product like this exist?
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Sep 3, 2015 21:18
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I made a purchase on the Apple App store for our department. I work at a University, and we're tax-exempt. It's a big deal when we pay tax apparently, and I have to get it refunded. My mistake. Basically I have to email them our tax exempt certificate and some other information... I did so, and then I got this; quote:Hello,  Also, learning everything I needed to do and gathering all the necessary stuff took me like an hour. The tax was less than $2.00. I make a bit more than that per hour... I offered to pay the difference myself but apparently that doesn't work. 
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Sep 3, 2015 21:33
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If they're handling requests on a first-in, first-out basis, how could repeated requests delay the process? Seems to me that they wouldn't see those requests until after they've processed your refund. Hammer the poo poo out of em.
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Sep 3, 2015 21:35
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MC Fruit Stripe posted:I don't even understand what they're saying - their product helps people with Cryptolocker, but since there's other attacks now too, they're packing it in? I think they're saying "The vast majority of the variationss of cryptolocker we can't help with, so we just don't want to deal with it anymore."
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Sep 3, 2015 21:36
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MC Fruit Stripe posted:If they're handling requests on a first-in, first-out basis, how could repeated requests delay the process? Seems to me that they wouldn't see those requests until after they've processed your refund. Hammer the poo poo out of em. It sounds like they treat repeated requests as though they're brand new requests, and send you to the back of the queue even if you've been waiting 2 weeks already.
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Sep 3, 2015 21:44
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Gounads posted:I think they're saying "The vast majority of the variationss of cryptolocker we can't help with, so we just don't want to deal with it anymore."
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Sep 3, 2015 21:56
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Luna Was Here posted:It sounds like they treat repeated requests as though they're brand new requests, and send you to the back of the queue even if you've been waiting 2 weeks already. They're like the Soup Nazi of Tax Refunds.
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Sep 3, 2015 22:08
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n3rdal3rt posted:EMC Captiva can do that plus some but its sold by EMC so its not cheap. It can do a lot of stuff so setup can be a hassle too. To add to the "setup can be a hassle" piece, our development team has been trying to integrate this into our infrastructure for 2+ years now. They've mostly failed. The implementation is a huge can of worms with individual components that have their own nuances in how/where/why they operate. I don't envy anyone that is in the position of developing for it.
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Sep 3, 2015 22:31
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MC Fruit Stripe posted:If they're handling requests on a first-in, first-out basis, how could repeated requests delay the process? Seems to me that they wouldn't see those requests until after they've processed your refund. Hammer the poo poo out of em. It probably means "it will delay the entire process for people other than you".
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Sep 3, 2015 22:37
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anthonypants posted:Plus they probably had to put up with a billion HEY THIS SITE DOESN'T WORK FOR ME HOW DO I MAKE IT WORK I NEED MY FILES requests over the past year Agreed, I got to the point of telling any clients without backups that they're basically hosed & getting reimaged. Ones that haven't been hit with crypto pretty much jumped at the chance to get on our backup software & plan. After spending 2 days at a client whose server & 7 PCs got hit, our rule has been to wipe & reload, no point in risking infection on other machines.
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Sep 3, 2015 22:47
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Agrikk posted:I once Snapped at an intern so hard he left my office in tears. I felt bad for doing it afterwards, but man I tore his head off while working on some TSQL- I was sitting in my office with the door closed, hoodie up and headphones on. I'd been sitting so still that the motion sensors turned off the light and I hadn't noticed. This warms the cockles of my dark heart. I've been having a rough time with an interrupting QA person recently, exacerbated by the fact that half the time it's a rubber-duck where they interrupt me, get halfway into a question, and realize the answer while explaining it. The other half of the time the questions are of the "well, you're still breathing, so apparently you at least have a brain stem" variety.
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Sep 3, 2015 22:52
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Is there a "gently caress doing IT for family" thread? Or is that here? Because today I had the 2015 equivalent of "hey, you're a computer guy, can you set my VCR clock": "hey, you're a computer guy, can you help me set up my two cable boxes, blu-ray player, TV, and make it all work with my circa 2000 surround sound system?" I dig my immediate blood-family. My stepdad needs to not try to move a loving TV stand while poundin' back bud lights though, Jesus Christ, no wonder you spilled one. Also, drinking poo poo beer like water + trying to set up an old-school speaker-wire-and-clamps system = me being surprised he only broke the end of one of the six speaker wires.  I don't think I could ever become an alcoholic. I pride myself on not loving everything up too much.
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Sep 4, 2015 03:35
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Kazinsal posted:Is there a "gently caress doing IT for family" thread? Or is that here? If you work in IT and don't think you'll become an alcoholic... 
Cactus Jack fucked around with this message at 03:50 on Sep 4, 2015 |
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Sep 4, 2015 03:48
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Wrath of the Bitch King posted:To add to the "setup can be a hassle" piece, our development team has been trying to integrate this into our infrastructure for 2+ years now. They've mostly failed. We have Toshiba copiers so our copier company resells the Toshiba workflow software. It is exactly how you expect software from Toshiba to be: terrible. Hardware companies cannot make software. Papercut on the other hand is glorious software and I will always praise it.
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Sep 4, 2015 04:41
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Cactus Jack posted:If you work in IT and don't think you'll become an alcoholic... 
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Sep 4, 2015 05:47
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Breaking point, step 1. I'm removing myself from a few alerting distros. If no one's going to take action on this alert spam, I'm just not going to see it anymore. The gently caress do I care if it's down.
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Sep 4, 2015 07:32
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Swink posted:Hardware companies cannot make software. Now you mention it, I do realise that I've got a lot of software from some huge (multinational) hardware companies that looks like it was written as a Computer Science third year project. These guys could buy major, competent software houses just to write one accompanying app and it wouldn't even make a bump in their bottom line
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Sep 4, 2015 08:46
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spog posted:Now you mention it, I do realise that I've got a lot of software from some huge (multinational) hardware companies that looks like it was written as a Computer Science third year project.  I love HP switches and servers and I can even begrudgingly accept their printers, but any software they puke out is completely awful.
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Sep 4, 2015 09:31
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Digital made excellent hardware and software. Then they got bought by Compaq, who apparently didn't realize that Digital made software too until after the takeover. Then HP bought Compaq, and everything went down the shitter.
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Sep 4, 2015 10:33
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Cactus Jack posted:If you work in IT and don't think you'll become an alcoholic... I actually did. It really sucks.
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Sep 4, 2015 16:20
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Humbug Scoolbus posted:I actually did. It really sucks. Alcoholism or working in IT?
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Sep 4, 2015 16:51
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spog posted:Alcoholism or working in IT? Why not both?
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Sep 4, 2015 17:17
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Kazinsal posted:Is there a "gently caress doing IT for family" thread? Or is that here? This is why I'm SO glad my stepdad has been in IT for decades, starting back when he was in the military. He'll ask me about newer stuff that he hasn't messed with before, but otherwise he knows his tech so all I need to do is help pull cable or make sure things are hooked up right. He's actually a big reason I got into computers in junior high, although some days I kinda wish I hadn't gone into IT because some people can be loving dense when it comes to the simplest instructions. Thankfully not an alcoholic, I drink on occasion but my biological dad turned himself into an alcoholic and drug addict, so with the power of common sense I avoided his situation altogether.
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Sep 4, 2015 18:12
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I'll start fixing computers for family the same day my auto mechanic cousin comes over and changes my oil. So never.
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Sep 4, 2015 18:13
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Rhymenoserous posted:I'll start fixing computers for family the same day my auto mechanic cousin comes over and changes my oil. My dad helps me do oil changes and rotations for free so...
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Sep 4, 2015 18:33
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Humbug Scoolbus posted:I actually did. It really sucks.
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Sep 4, 2015 20:51
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Honestly, wounded vet moving into IT sounds like one of the worst combinations.
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Sep 4, 2015 21:09
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spog posted:Alcoholism or working in IT? Alcoholism. And I've been sober for fourteen years now so I'm good. IT drove me to it. 22 Eargesplitten posted:Honestly, wounded vet moving into IT sounds like one of the worst combinations. Oh absolutely. Both contributed. Humbug Scoolbus fucked around with this message at 21:18 on Sep 4, 2015 |
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Sep 4, 2015 21:16
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I hope you don't think it's creepy or anything that I remember that about you. I just remember you from TFR as the one who can authoritatively tell people that 5.56 isn't "basically a .22."
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Sep 4, 2015 21:40
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spog posted:Alcoholism or working in IT? Humbug Scoolbus posted:Alcoholism. And I've been sober for fourteen years now so I'm good. IT drove me to it. Yeah, there's quite a few of us IT guys in this thread. http://forums.somethingawful.com/showthread.php?threadid=3375646 Edit: To contribute to things pissing me off. My VP has been dancing around this idea of a re-org for at least a year. My director left 6 months ago leaving a great opening to make some changes but he is so deliberate or overcautious or whatever to pull the trigger on this thing until it is just right. Meanwhile me and my manager have been picking up all this slack from our missing director and getting burnt the hell out. tomapot fucked around with this message at 22:47 on Sep 4, 2015 |
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Sep 4, 2015 22:43
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tomapot posted:Yeah, there's quite a few of us IT guys in this thread. http://forums.somethingawful.com/showthread.php?threadid=3375646 is there a thing like this for smoking? Cuz I am totally trying to kick the deathsticks. Just fine with my drinking tho.
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Sep 4, 2015 22:49
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Daily dose of gently caress PRINTERS. I have a user that brought in a first gen Surface and it wont print to the office printer. Adds the printer fine, installed drivers, re-installed drivers, can ping the printer, can otherwise communicate with the printer in every way it should. Sends test pages to the spooler, which queues it, which sends to the printer, and the printer prints dick all. Can the next hour please hurry up so I can leave this poo poo behind me until Tuesday?
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Sep 4, 2015 22:53
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