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flosofl posted:That's still a thing? Not the hate, get that. I meant Access is still a program that is in use, like there's a current version of it and everything? Yes there is, I've bought a separate copy of it  Of all people it was for a field sales rep who "Wanted to create a database", he still wanted it after a long "Are you suuuuuuuuuuuuuuuure you want this?"
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Sep 8, 2015 19:29
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Bob Morales posted:AS/400 that the company runs on was froze up this morning. Do you not have a tape library or something? (But really given your past posts I'm going to put my money on "Old dumbass admin has it set up completely incorrectly" since there's no way not having a tape available should cause the system to just sit there with it's thumb up it's butt. If I try and run a backup without tapes available it starts, tries 3 times to find a tape and when that fails just ends and reboots normally)
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Sep 8, 2015 20:30
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Gwaihir posted:Do you not have a tape library or something? It's just a single tape drive in the iSeries
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Sep 8, 2015 20:53
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I have a customer that's a chain of dental offices. Today one of their software vendors decided we were up for an upgrade. They jumped in through Teamviewer and needless to say they botched it badly. Fortunately I figured that might happen so I took a backup of the database before they got in. When they failed at reverting to the old version, I got this gem from their support: quote:Some serious issue on this copmuter. The DB is installed, but it is not there. quote:There's nothing to restore the DB to I'm still not sure how they thought a SQL server level backup of the whole database wouldn't be able to be restored... On the plus side this has let me rack up billable hours all freaking day while basically sitting here playing Minecraft and watching to make sure they don't do anything too stupid. wolrah fucked around with this message at 21:19 on Sep 8, 2015 |
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Sep 8, 2015 21:17
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flosofl posted:Yeah, I work at a not small company, and my group actually gets dinged if each person doesn't a)take 2/3s of their alloted PTO in a year and b) There has to be at least one stretch of 3 consecutive days on PTO. I was once told that my view on work/life balance was out of whack because I didn't want to stay extra hours to work on projects. Look. If the building is burning down/poo poo's broken, I'll be happy to work extra hours. If I'm working extra hours because X project isn't meeting it's deadline, either the deadline is too strict or we're understaffed.
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Sep 8, 2015 21:23
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wolrah posted:I have a customer that's a chain of dental offices. Today one of their software vendors decided we were up for an upgrade. They jumped in through Teamviewer and needless to say they botched it badly. I have had to tell more than one Intuit tech that remoting into a file server and trying to apply a permissions change to the entire shared directory is not an acceptable course of action. One of them even denied he was trying to change the permissions after I watched him do it.
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Sep 8, 2015 21:25
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Access is great for business as long as you never want to grow to a normal sized company. 👍
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Sep 8, 2015 22:22
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Rhymenoserous posted:I was once told that my view on work/life balance was out of whack because I didn't want to stay extra hours to work on projects. What the gently caress. That's like the exact opposite of what is meant by work/life balance. The whole point is to reduce stress on the employees. If stress is reduced, people tend to be happier, if they are happier, they are more productive. And, yeah, I'm with you on the whole voluntarily pitching in on a project or high severity situation, but there's still some quid pro quo involved. Like comp time or something.
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Sep 8, 2015 22:29
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Still going. They managed to unfuck the software side of things after the previously mentioned restore from backup, now it looks like they might have screwed up the really expensive 3D xray machine (which just got a brand new CPU upgrade today) by applying the wrong firmware to some part of it. O = on-site tech, R = remote tech quote:O - ok . was going to put it in 3d mode . no selections
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Sep 8, 2015 22:55
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wolrah posted:I have a customer that's a chain of dental offices. Today one of their software vendors decided we were up for an upgrade. They jumped in through Teamviewer and needless to say they botched it badly. Eaglesoft or Dentrix? (I've had this same conversation with both.)
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Sep 8, 2015 22:57
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Bob Morales posted:It's just a single tape drive in the iSeries
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Sep 8, 2015 23:09
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ConfusedUs posted:Eaglesoft or Dentrix? Eaglesoft is the other pain in the rear end at that site (that old DailyWTF "Beaglesoft" entry still applies as far as version 15), but in this case it's Romexis that's causing the fun. I actually wish Eaglesoft used a standard database like SQL Server, even if it was SQL Express, because at least that would be better documented than the Sybase Adaptive Server Anywhere backend it runs on. It's wonderful when we have a 7GB database but the Sybase revision they use is so old there's no 64 bit version. Combine that with their horribly inefficient use of the database and we've ended up brute forcing the performance by using a third party tool to cache the entire database in RAM. Even Eaglesoft 17 which we'll be upgrading to soon still uses a 32 bit only database. 18 is apparently in beta now and I can't get a response about whether that's changed, nor whether Windows 10 will be supported. Hooray specialty market software. wolrah fucked around with this message at 23:18 on Sep 8, 2015 |
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Sep 8, 2015 23:13
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wolrah posted:Eaglesoft is the other pain in the rear end at that site (that old DailyWTF "Beaglesoft" entry still applies as far as version 15), but in this case it's Romexis that's causing the fun. Dental software sucks. I've had to explain the whole Eaglesoft backend like ten times to every department under the sun. Our thing? It backs up MSSQL and MySQL. It doesn't do...whatever the gently caress Eaglesoft has (apparently Sybase, thanks for that). From this perspective Dentrix is worse, because it MIGHT have a MSSQL backend, depending on version. At least Eaglesoft is CONSISTENTLY something our thing can't talk to.
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Sep 8, 2015 23:23
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ConfusedUs posted:Dental software sucks. I've had to explain the whole Eaglesoft backend like ten times to every department under the sun. Just caught this one in the chat, I kind of want to know more... quote:this network board does not have network ports
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Sep 8, 2015 23:37
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Thanks Ants posted:A woefully underpowered server arrived for deployment in a datacenter, with no iDRAC/iLO on the spec. Send it back saying it doesn't meet datacenter compliance standards, and is therefor unusable.
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Sep 8, 2015 23:43
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wolrah posted:Just caught this one in the chat, I kind of want to know more... Surely at this point they know you're watching and are just loving with you. Right? Right?
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Sep 8, 2015 23:45
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flosofl posted:Surely at this point they know you're watching and are just loving with you. Right? Right? I'm almost not sure anymore. This happened, then the remote tech disconnected. quote:O - waiting on call The on-site guy is still there, but he's an installer not an electronics or software tech so without the remote guy I don't think we're getting any further tonight. We've somehow ended up with the software upgraded but not accepting its license so no one can use it plus the hardware no longer recognizes its most important sensor.
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Sep 8, 2015 23:56
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Aunt Beth posted:What happens? Does the machine drop down to restricted mode for the backup and then never come out of it until the backup completes and it IPL's? Because if it does, then admin really is a dumbass. I know ours will still work if backups fail but because it's part of a nightly batch of jobs they won't continue until an admin logs on and acknowledges the error. So as our old as dirt tape library is failing frequently our AS400 analyst will wake himself up at 1am to check the job and then go back to sleep. Every. Night.
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Sep 9, 2015 00:08
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hihifellow posted:So as our old as dirt tape library is failing frequently our AS400 analyst will wake himself up at 1am to check the job and then go back to sleep. Every. Night.
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Sep 9, 2015 00:16
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Aunt Beth posted:What happens? Does the machine drop down to restricted mode for the backup and then never come out of it until the backup completes and it IPL's? Because if it does, then admin really is a dumbass. I don't know. It's been doing it forever (I've only been here like a year) and I have a call into an outside guy to talk to him about it. Yes, every loving holiday they come into a non-working system.
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Sep 9, 2015 01:16
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Aunt Beth posted:What on earth library are you using and why not just have it fixed? I don't know and we have a new tape library, it just hasn't been hooked up yet. I don't have anything to do with our AS400 so I have no idea why.
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Sep 9, 2015 01:31
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Aunt Beth posted:What happens? Does the machine drop down to restricted mode for the backup and then never come out of it until the backup completes and it IPL's? Because if it does, then admin really is a dumbass. That's the default behavior.
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Sep 9, 2015 01:33
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Tab8715 posted:That's the default behavior.  hihifellow posted:I don't know and we have a new tape library, it just hasn't been hooked up yet. I don't have anything to do with our AS400 so I have no idea why.
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Sep 9, 2015 02:34
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isn't it ironic, don't you think? I have an ongoing issue where the ioatdma module keeps crashing a small subset of c7000/G8 and G9 blades at a rather reliable time. We aren't using intel server nics that support it, so there's an obvious answer to blacklist it. My management is actually being super supportive of me in trying to chase down the actual problem and get a fix. its like a nice little puzzle. I finally got crashdump configured and working in the environment where this happens. part of how crashdump works is it loads a special kernel called a crashkernel to send crash dump info to a remote place if you want. of course, the crashkernel wants to load the ioatdma module. and it does... ...which crashes about 1/4 of the time during my tests. 
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Sep 9, 2015 03:15
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Somebody is probably going to get fired tomorrow. It's definitely not me, but someone on our presales team hosed up massively. To the tune of a very large sum of money. Like holy poo poo.
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Sep 9, 2015 04:25
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psydude posted:Somebody is probably going to get fired tomorrow. It's definitely not me, but someone on our presales team hosed up massively. To the tune of a very large sum of money. Like holy poo poo. Storytime!
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Sep 9, 2015 04:35
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It seems like I get a new urgent request every 2 hours, and then my site manager openly wonders why we can't clear any of the other requests and projects.  You know, part of a site manager's job is to manage user expectations and not just say "yes it'll be done today" to everyone who talks to her. On top of that she wants us to help her move her personal poo poo out of a worksite area during work hours. Uh, did you not hear that we lost a guy and are trying to keep our queue under control plus whatever random request a VIP or someone in the hall wants us to do?
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Sep 9, 2015 04:46
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psydude posted:Somebody is probably going to get fired tomorrow. It's definitely not me, but someone on our presales team hosed up massively. To the tune of a very large sum of money. Like holy poo poo. since i know you've posted about working in the DoD space I am looking forward to this story
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Sep 9, 2015 05:03
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nitrogen posted:of course, the crashkernel wants to load the ioatdma module. and it does... This is actually configurable. You can blacklist in kdump.conf, or tweak mkdumprd (I think --builtin pretends it's there even if it isn't)
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Sep 9, 2015 05:53
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evol262 posted:This is actually configurable. You can blacklist in kdump.conf, or tweak mkdumprd (I think --builtin pretends it's there even if it isn't) Yeah but augeas doesn't support the blacklist directive so I get to redo the entire thing i wrote up for this.
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Sep 9, 2015 06:06
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wolrah posted:Eaglesoft is the other pain in the rear end at that site (that old DailyWTF "Beaglesoft" entry still applies as far as version 15), but in this case it's Romexis that's causing the fun. So get a viewer for your eaglesoft database and look at the users table Plain text as far as the eye can see. Also the hardcoded SA password that is used on all installations (at least used to be) is pretty great too! I brought up these issues to them in the past and was told that it should be addressed through network and OS security and that the database is secure otherwise! I am pretty sure that anyone can view the DB with the viewer as well as there is read access to everyone (I might be remembering this wrong). I worked at a dental school for a long time so I had my fill of "enterprise" dental software.They also told us that in order to do a DB backup everyone must be out of the system. Luckily databases don't grow.
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Sep 9, 2015 06:18
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wolrah posted:Sybase Adaptive Server Anywhere Oh, now you're taking me through the Wayback Machine, back to an era at a different company where we used some of the worst software in the world, BankerInsight and TellerInsight. BI/TI both ran on Sybase Adaptive Server Anywhere and had no central management, so all 50+ Bank Branches had to have individual physical servers with their own unique BI/TI databases. The software was a huge chore and backups were incredibly painful because of the antiquated way it handled them; all backups were done flatfile locally, which then had to be robocopied from each branch server to a central CIFS share, which was then backed up using Commvault, which was later copied to tape. Keep in mind that these were at most paired ISDN lines at the time for each branch, so speed was abysmal. quote:that old DailyWTF "Beaglesoft" entry still applies as far as version 15 I'm guessing this is similar to what FIS/FiServ (always get them mixed up) do with some of their products. For some reason they like to have an account in the DB called chorus that absolutely has to have top level permissions to everything associated with the app and the database.
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Sep 9, 2015 06:35
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nitrogen posted:Yeah but augeas doesn't support the blacklist directive so I get to redo the entire thing i wrote up for this. ask me tomorrow but we solved this with augeas and puppet
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Sep 9, 2015 08:36
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nitrogen posted:Yeah but augeas doesn't support the blacklist directive so I get to redo the entire thing i wrote up for this. You can use a template (since augeas is particularly stupid, and crashes if there's a parameter it doesn't know about), but I'd also file a bug against augeas. I've filed 4 for kdump (nfs, ssh, fencing, core collector), and they've all been fixed rapidly. You could get it into RHEL7.3 at least, with a patch you can apply to the lenses on what you're running to get it working.
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Sep 9, 2015 14:40
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hihifellow posted:I know ours will still work if backups fail but because it's part of a nightly batch of jobs they won't continue until an admin logs on and acknowledges the error. This is amazing, god drat. Like, that would be a pretty loving good incentive for me to look up the command to set automatically replying to specific messages with your desired "Continue/abort/debug dump/whatever the hell you want" response. But nah I'll just wake up in the middle of the night every night instead, that's definitely easier than learning something.
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Sep 9, 2015 16:28
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psydude posted:Somebody is probably going to get fired tomorrow. It's definitely not me, but someone on our presales team hosed up massively. To the tune of a very large sum of money. Like holy poo poo. At least how many zeroes are involved?
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Sep 9, 2015 16:46
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So we are moving away from landlines to skype for business - running on headsets through the PC. Is this as hosed up as it sounds given if the network goes down its bye bye phones as well? Anyone made this move have any recomendations as to actual physical phones that can connect to the pc and be used via skype for business as some of our users are going to have heart attacks over this. I've been to the skype for business site, (no access for emergency calls how reassuring), followed various links and it seem that phones certified for Lync can work but thats a dissapointingly small list. Well at the least it will make everyone hate central IT again.
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Sep 9, 2015 16:54
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seadweller posted:So we are moving away from landlines to skype for business - running on headsets through the PC. Is this as hosed up as it sounds given if the network goes down its bye bye phones as well? With any VOIP solution you are going to want at least one landline for 911 calls. You might be able to get a line really cheap that only does 911 with no local service.
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Sep 9, 2015 16:56
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I only have experience getting an office up on Jabber. The phones still have a backup line to ensure emergency dialing is always an option and generally the hard phones (tied into Jabber on their desktop) work great. The only person that uses a 100% soft phone is the receptionist and she never has any issues.
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Sep 9, 2015 16:58
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seadweller posted:So we are moving away from landlines to skype for business - running on headsets through the PC. Is this as hosed up as it sounds given if the network goes down its bye bye phones as well? HP makes some relatively cheap Lync, excuse me Skype for Business phones  , that have worked out OK for me in the past. Specifically this model:http://www.amazon.com/HP-4120-Phone-Series-J9766A/dp/B0061RY4DU As mentioned you'll probably want a backup physical line for 911 calls. If you don't already have a backup internet connection see if you can get one for your voip system. The cellular connection in our area is strong enough that we are actually going to be able to use LTE for our phones backup connections should anything happen to our incoming fiber line and backup cable connection.
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Sep 9, 2015 17:11
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