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I worked for a provider that basically did the same thing. To this day, they still have ADSL customers on Copper Mountain DSLAMs that are from ~1999 and haven't had parts sold at retail for at least ten years. Copper Mountain went under in the year 2000 dotcom bust. The provider gets everything from eBay.
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Sep 18, 2015 00:35
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| # ? May 29, 2024 03:23 |
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I've been working on a ticket with someone for a while and all's been fine, but when I ask more questions just to understand some of the errors I'm seeing, suddenly they get snippy. I'm honestly trying to help you with your issues that occur every few months. If you don't want to do the needed work on the issue, then why did you ask me to help? I mean, the email I got was very condescending for no reason (no poo poo your stuff's in a data center, but I wasn't asking about that). And refusing to run updates that they haven't touched in 3 years, but at the same time tell me you always do your updates. The update are relevant to your issue. EDIT: Talked with the customer again, glad it was just irritation sent over email. Main issue with doing anything on the server is the fact that system having the issue can never be downed due to what services it runs. So a mission critical appliance without any form of redundancy that's having intermittent issues... Lightning Jim fucked around with this message at 19:45 on Sep 18, 2015 |
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Sep 18, 2015 15:04
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Lightning Jim posted:I've been working on a ticket with someone for a while and all's been fine, but when I ask more questions just to understand some of the errors I'm seeing, suddenly they get snippy. I'm honestly trying to help you with your issues that occur every few months. If you don't want to do the needed work on the issue, then why did you ask me to help? lol i've had customers do this before they build out something that needs maximum uptime but either don't listen to us or refuse to spring for the extra cost of clustering/HA/etc, and when their poo poo gets hosed it's like "told you so"
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Sep 18, 2015 21:19
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deep impact on vhs posted:lol i've had customers do this before It's even funnier because they hardware they have is designed to be clustered instead of dedicated servers. So we've closed the ticket with no resolution because they can't do the resolution.
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Sep 18, 2015 21:46
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We move people when there are reorganizations and transfers, which is fine--I'd rather us move their computers than users completely gently caress things up. But we've done at least 70 moves this year in a company of ~100. One guy has been here two years in the same department and has moved nine times. We really need to start making it harder for bored managers to decide that they like rearranging their employees. I'm getting really sick of crawling under desks.
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Sep 18, 2015 22:26
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beepsandboops posted:We move people when there are reorganizations and transfers, which is fine--I'd rather us move their computers than users completely gently caress things up. Or just start using folder redirection and standardize the PCs, so that anybody can just grab any computer and log on.
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Sep 18, 2015 22:33
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Inspector_666 posted:Or just start using folder redirection and standardize the PCs, so that anybody can just grab any computer and log on. Fortunately the head of the department has finally started to do some standardization and buy from an actual vendor, but with desktops getting refreshed every 5 years (which doesn't always happen) it's going to be a while before things get smoothed out.
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Sep 18, 2015 22:42
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beepsandboops posted:We use folder redirection, but the PCs themselves are so wildly different (we have people running everything from Vista to 8.1 with varying hardware specs, depending on what Costco had in stock) that people get very attached to their particular machine. At the moment, I'm in the same boat as you minus the redirection. People move workstations on domains and I still have to go deal with all of the personalization poo poo.
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Sep 18, 2015 22:48
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One department has hard wired cubicles and stuff. Every other department has random wall jacks for phone/data and desks that get moved around every 2 month. Ticket: We moved our desks around can you hook our computers back up? 
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Sep 19, 2015 00:09
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beepsandboops posted:We move people when there are reorganizations and transfers, which is fine--I'd rather us move their computers than users completely gently caress things up. Congrats, you're the new Movey.
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Sep 19, 2015 01:04
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I've been moved 6 times in the last 6 months to different desks in the same department.
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Sep 19, 2015 04:06
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Over the last two weeks, 5 coworkers have been out sick for an average of three days each. We have 6 employees total.
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Sep 19, 2015 06:55
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QuiteEasilyDone posted:I've been moved 6 times in the last 6 months to different desks in the same department. I was high enough up the ranks of a smallish company a number of years ago that the big bosses 'let' me plan all the power and data drops for our whole new building that was under construction, mind you I was just a video editor who had been around for ages, zero infrastructure background etc. That was a stressful job. But gently caress them, I put outlets for everything everywhere. Made the future musical desk games easier on us all. Oh and I managed to sneak a corner office with a balcony so I could have ciggies while working.
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Sep 19, 2015 12:05
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The Fool posted:Over the last two weeks, 5 coworkers have been out sick for an average of three days each. Please tell me it is all for the same thing
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Sep 19, 2015 15:08
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SIckness is damned awful when you have a cramped open office with everyone clustered together. Nobody stays home so it spreads like wildfire, and then you get a wonderful crescendo of coughing and hacking which is annoying and loving disgusting.
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Sep 20, 2015 12:40
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Super Slash posted:SIckness is damned awful when you have a cramped open office with everyone clustered together. Nobody stays home so it spreads like wildfire, and then you get a wonderful crescendo of coughing and hacking which is annoying and loving disgusting. Yeah, we have a rule for our (small) department. If you are sick, but feel you can work, do it from home. If you come in coughing, wheezing, or sneezing, you get sent home. During flu season, our department looks abandoned because we're all working from home trying to avoid catching anything from the rest of the company.
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Sep 20, 2015 14:21
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Super Slash posted:SIckness is damned awful when you have a cramped open office with everyone clustered together. Nobody stays home so it spreads like wildfire, and then you get a wonderful crescendo of coughing and hacking which is annoying and loving disgusting. During the swine flu outbreak in the UK I was setting up a call centre. We had people paired up to train and there were something like 4 workstations on each side of a desk each with a desk about 1.5m long. One person called out with swine flu symptoms and the policy was to send anyone that sat within 2m of them home. I had to send home about ten people.
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Sep 20, 2015 16:06
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I'm being called into a meeting tomorrow where I think the agenda will be to throw me accusatory questions about a couple of projects at a clients site that are proving to be huge gently caress ups. Projects that I had no part in designing, raised issues with as soon as they got passed across to me, and was told to just do what the document said. 
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Sep 20, 2015 17:53
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poo poo pissing me off: Get page at 6:45 Saturday morning for a wireless mouse that went stupid. Described paring procedure to user, didn't work, had to go in. Procedure performed and issue fixed in 2 seconds. Get paged at 6:45 AGAIN this morning for internet down on a machine. Had to go in. Someone had disabled the ethernet adapter.... It's the weekend. I really shouldn't be on 5 hours of sleep a night, but here I loving am.
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Sep 20, 2015 19:55
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Holy gently caress, who decided that your department should treat a cordless mouse not working as a drop-everything, get someone on site sort of emergency?
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Sep 20, 2015 20:34
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go3 posted:Please tell me it is all for the same thing Varying degrees of "generic head cold" The owner was out for a full week with strep. For context, half of us have school age children, and the fall semester just started. So the great disease melting pot that is the public school system is working in full force.
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Sep 20, 2015 20:46
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Thanks Ants posted:Holy gently caress, who decided that your department should treat a cordless mouse not working as a drop-everything, get someone on site sort of emergency? I can kind of see the reasoning as that user doesn't have an alternative workstation, but it is still is a mickey mouse bullshit ticket to get me on site over. I left them a corded mouse to use in case it happens again. Might even write a procedure for them so they know how to pair it. Or maybe they should just suck it up and not have cordless peripheral because this is exactly what the risk is.
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Sep 20, 2015 21:57
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But like, if users need to be their on the weekend, and they're that stupid, why wouldn't you just have someone onsite on the weekends?
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Sep 21, 2015 00:03
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skooma512 posted:I can kind of see the reasoning as that user doesn't have an alternative workstation, but it is still is a mickey mouse bullshit ticket to get me on site over. I left them a corded mouse to use in case it happens again. Might even write a procedure for them so they know how to pair it.
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Sep 21, 2015 00:17
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beepsandboops posted:If I could run a totalitarian IT regime, I would not let anybody have any wireless anything. It just seems like so much more trouble at scale than it's worth. Yup. gently caress wireless mice and spending a fuckton on batteries
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Sep 21, 2015 02:06
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beepsandboops posted:If I could run a totalitarian IT regime, I would not let anybody have any wireless anything. It just seems like so much more trouble at scale than it's worth. That just ends with users carrying laptops dragging cords like viscera, wondering why their connections are spotty.
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Sep 21, 2015 04:48
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People here are amazed that cordless mice have batteries. I get at least one ticket a week.
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Sep 21, 2015 05:38
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The batteries in my cordless mouse last a good six months, and I always have a fully charged spare pair handy. For general staff we tend to buy the Logitech ones that come with a built in battery and charge via USB - worst case you can always just plug it in.
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Sep 21, 2015 05:41
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FISHMANPET posted:But like, if users need to be their on the weekend, and they're that stupid, why wouldn't you just have someone onsite on the weekends? What, you mean pay for an entire shift when they could just say, "hey IT peon, your time is never your own, deal with it"? The latter might cost them in the long term if the dude leaves, but in the meantime they're saving in the short term. Guess which one is more important to most businesspeople.
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Sep 21, 2015 07:08
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flosofl posted:Yeah, we have a rule for our (small) department. If you are sick, but feel you can work, do it from home. If you come in coughing, wheezing, or sneezing, you get sent home. My department has a similar policy... except it's "if you're sick, take a sick day. No, you can't just stay home and work, you must use a sick day. Yes, you must burn a sick day even if you're called to help dig out an emergency." Basically our policy encourages people to come in when they are sick but don't feel like complete poo poo.
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Sep 21, 2015 14:01
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Welp. The dumbest helpdesk ticket of all time came in today. It's only 9:05am on Monday and I'm going to get drunk. See ya! Please remove the following icon from my desktop: 1. FortClient 2. Acrobat DC 3. eDrawings Thank you, Turd Ferguson | Project Coordinator Ext: xxx Attached was the following screenshot, including markup. 
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Sep 21, 2015 14:08
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No, that just isn't real. I refuse to believe it. Shenanigans!
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Sep 21, 2015 14:15
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Bob Morales posted:Attached was the following screenshot, including markup. Okay, he may be dumb, but you have to admire that desktop for neatness.
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Sep 21, 2015 14:15
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captkirk posted:My department has a similar policy... except it's "if you're sick, take a sick day. No, you can't just stay home and work, you must use a sick day. Yes, you must burn a sick day even if you're called to help dig out an emergency." I hate sick leave policies, or lack thereof, in the US. If seems pretty rare to have a place over sick leave, and even if they do offer it you are actively discouraged from taking it and it gets drilled in to people that you should show up to work if remotely physically possible, even if that means spreading stuff to other coworkers. At my first job we had a guy show up knowing he had swine flu. Luckily our boss told him to go home immediately. At most places theses days you have to take a vacation day if you are truly sick and don't have a remote work policy, which is so bogus.
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Sep 21, 2015 14:25
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captkirk posted:My department has a similar policy... except it's "if you're sick, take a sick day. No, you can't just stay home and work, you must use a sick day. Yes, you must burn a sick day even if you're called to help dig out an emergency." Probably illegal, even in the crap states.
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Sep 21, 2015 14:26
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I worked with a guy at my last job that was really sick, and was given a prescription for antibiotics. He took enough to feel better and stopped taking them. He was 30, and didn't know how that worked. I explained to him how that's not really how it works, and he refused to believe me or even look it up and we ended up arguing about it. He kept getting sick, and kept coming to work, and we all ended up getting sick for months.
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Sep 21, 2015 14:30
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Che Delilas posted:Probably illegal, even in the crap states. It's doesn't appear to be illegal in the states. It would only be illegal if they didn't pay you the full day while being on salary if you worked any amount of time on the day in question.
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Sep 21, 2015 14:30
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captkirk posted:My department has a similar policy... except it's "if you're sick, take a sick day. No, you can't just stay home and work, you must use a sick day. Yes, you must burn a sick day even if you're called to help dig out an emergency." When my group was being created, we had a director like that. He was old-school and generally an awesome boss, but he had this mindset of "If you're OK enough to work remotely, you're OK enough to come in." To be fair he changed his tune when the flu wiped out our entire group one week. He's since retired and his successor is pretty much of the "if you get your work done and don't act like a dick to people, do what you want" school of management. Nothing against the new boss, I like him a lot, but I still miss our original director. As long as you assured him you were in the right, dude would back you to the very end. Plus he'd been with the company since forever, so knew where all the bodies were buried so guy could get poo poo done, cutting through all the bullshit.
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Sep 21, 2015 14:35
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 "Please set up this public-facing web application and give it access to this database." "Ok, what rights does it need on the database, which I remind you contains sensitive customer and transaction information?" "I don't know, just make it db owner so it works."
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Sep 21, 2015 14:45
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We have this web page for service techs to enter invoices. Owners daughter-in-law has been giving these techs some forms she made in Word/Excel to use to manually fill out then enter later.quote:I also inquired how their tech reports what parts have been used to complete a repair. It sounds like they handwrite the information & then call it into Mary; who then keys the invoice. It was at this point I mentioned about the commercial repair worksheet that we developed for GRR and both J&M thought it would be a useful tool.  quote:Yes, Bryan has been using in GRR for the past year. Found that he was spending alot of time on paperwork so with the help if Mike, an excel spreadsheet was designed with the most commonly used parts. Top of form Bryan writes incident#, sn#, hour read, in/out time. Then he just notates the qty used next to part#. This form is then submitted to the office & Alice keys the invoice in our system & into web portal.  quote:So it automatically keys an invoice into our system, to relieve inventory & post to sales & a/r? quote:How will this equate to those co's that use a different accounting program for their business, such as Peachtree, QuickBooks or a diff program?
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Sep 21, 2015 14:58
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