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Dick Trauma posted:I know how his escape really ends... From pages back, but this did not get nearly as much love as it should have.
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Nov 26, 2015 16:27
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Gothmog1065 posted:I'm at work today. Getting a measly 1.3x pay for being here. Just means more PTO to cash out in a few years. Sup at work on Thanksgiving buddy - working today & tomorrow (Network Ops) but the bright side is triple time!
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Nov 26, 2015 17:27
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Inovius posted:Sup at work on Thanksgiving buddy - working today & tomorrow (Network Ops) but the bright side is triple time! Salaried management here, not working but when one of our Tier 1 clients has a 15 minute outage on one of our busiest days of the year and no one responds on the escalation chain I have to get involved. Texting people, responding to emails and staying on top of the response.
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Nov 26, 2015 18:11
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Gothmog1065 posted:Unless it's a hospital. Then it's never closed. Just slow. Very very slow. Too right. And I think they love to put in tickets because hey, they're working, why aren't you? I might have to go in this weekend to fix the lab PDAs, that I touched yesterday without any sort of issue related to label printing. Now the label format isn't good enough. I'm not on call or even secondary this weekend, I just set them up and nobody bothered to accept my training offers all week. I specifically went to the primary for this week and asked if he wanted training, and he said maybe later. And here we are.
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Nov 26, 2015 20:15
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skooma512 posted:I specifically went to the primary for this week and asked if he wanted training, and he said maybe later. And here we are. Well it's later now, isn't it?
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Nov 26, 2015 20:29
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Our IT staff officially works 8x5 Pacific time. No one is on call, there's no rotation, there's no policies or procedures for after hours tickets or server/network response. We have one small international office (16 people). We have one small East Coast US office (8 people). We have 64 remote personnel, almost one in every populated time zone around the globe. I see no problem with this. 
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Nov 26, 2015 20:34
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larchesdanrew posted:Do I look like I know what a "stuffing" is? "You'll take Funyuns on your green bean casserole and loving LIKE it"
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Nov 26, 2015 20:42
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Not working today but wanted to mention the email signature headaches continue at my job. Most the people in one office have called up saying they need to have a disclaimer in their sig that states they are not licensed in State A but are in nearby State B but are working for someone who is in State A. You mean uniform signatures doesn't work for a place that is in a dozen different states with wildly different litigation fields? Thanks again marketing.
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Nov 26, 2015 21:03
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I'm in Canada but we have clients mainly in the UK and US. The UK finished a few hours ago, and no one's working in the US today. Kinda nice to take a break
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Nov 26, 2015 21:06
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DigitalMocking posted:I see no problem with this. The trick, if you ever must be reachable after-hours, is to have an after-hours emergency line but make it crazy-expensive for the client to call, and only give the number to whoever signs the cheques. If it's priced right they will definitely only call if there's a drat good reason.
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Nov 26, 2015 21:16
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univbee posted:The trick, if you ever must be reachable after-hours, is to have an after-hours emergency line but make it crazy-expensive for the client to call, and only give the number to whoever signs the cheques. If it's priced right they will definitely only call if there's a drat good reason. See, an after hours emergency line would need a policy describing it, what it was, who had to make use of it. We're only did 100mil in sales last year, why would we have anything like that?
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Nov 26, 2015 21:19
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Migishu posted:I'm in Canada but we have clients mainly in the UK and US. The UK finished a few hours ago, and no one's working in the US today. Hah, same here. Albeit Canadian clients as well, but, yeah. We're at like 5% or less of our normal users online. I played Fallout 4 until it mega-glitched a few times in a row.
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Nov 26, 2015 22:18
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Siochain posted:Hah, same here. Albeit Canadian clients as well, but, yeah. We're at like 5% or less of our normal users online. I played Fallout 4 until it mega-glitched a few times in a row. I deal exclusively with executive clients directly. For other clients, we handle things the HD's not able to take care of. We've got them pretty well trained so we only get a handful of tickets a day. I think everyone stopped working at around 11am though.
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Nov 26, 2015 22:43
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Inovius posted:Sup at work on Thanksgiving buddy - working today & tomorrow (Network Ops) but the bright side is triple time! Sysadmin checking in for thanksgiving work. Double time, but can't slack, somehow, since they JUST implemented tracking all our time, and expect us to try for 100% utilization. I think I am going to log at least 3 hours spent logging time today.
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Nov 27, 2015 01:03
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RFC2324 posted:I think I am going to log at least 3 hours spent logging time today. Nice
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Nov 27, 2015 01:14
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RFC2324 posted:Sysadmin checking in for thanksgiving work. Double time, but can't slack, somehow, since they JUST implemented tracking all our time, and expect us to try for 100% utilization. I'm curious, how did they implement tracking all your time? Do they force you to track it yourself, or do they use tools to track log in time and stuff?
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Nov 27, 2015 01:20
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The file server went down. McAfee had choked the entire system to death by repeatedly trying to scan its own files quicker than it could respond to the suspicious process trying to gain access to core McAfee files.
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Nov 27, 2015 01:27
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chocolateTHUNDER posted:I'm curious, how did they implement tracking all your time? Do they force you to track it yourself, or do they use tools to track log in time and stuff? Its a combination... We use freshdesk and jira, and if we are actively working a ticket we use the built in tracking there, otherwise we open a jira ticket for each shift, and log anything that isn't directly covered by a ticket in there.
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Nov 27, 2015 01:42
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Ghostlight posted:McAfee had choked the entire system to death by repeatedly trying to scan its own files quicker than it could respond to the suspicious process trying to gain access to core McAfee files. Beautiful.
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Nov 27, 2015 01:50
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Sheep posted:Beautiful. Well at least it prevented something from escalating via McAffee, by DoSing itself.
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Nov 27, 2015 02:18
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Ghostlight posted:The file server went down. Routinely see this in our AV logs on a smaller scale. "Yeah hey we denied access to our McAfee core files buddy, the offending process was the McAfee updater." 
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Nov 27, 2015 02:18
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Ghostlight posted:The file server went down. This is why I don't put goddamn antivirus on servers.
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Nov 27, 2015 02:36
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devmd01 posted:This is why I don't put goddamn antivirus on servers. This has been an ongoing battle with our InfoSec guys for years. We're winning very, very slowly. We used to have to install Symantec Endpoint Protection on the servers alongside the NTP firewall component, which if anyone is familiar with the product knows is dogshit (it works well from a security perspective, but managing it is a nightmare and it inserts a shim into the TCP/IP stack itself, which has broken a lot of things in the past). Eventually we peeled that back and it was SEP AV Only on the servers, but even removing NTP proved to be a problem since it required reboots and often broke the TCP/IP stack on the machine entirely. I think it was version 11 of SEP that had a bug where if you uninstalled it it wouldn't adjust the registry components associated with Windows IPv4 to point to the native .dlls, so the NIC would just be broken until you applied a hotfix. I loving hate Symantec. I could literally talk for hours about how lovely their products are and how painful they are to manage.
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Nov 27, 2015 02:41
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Wrath of the Bitch King posted:This has been an ongoing battle with our InfoSec guys for years. We're winning very, very slowly. We used to have to install Symantec Endpoint Protection on the servers alongside the NTP firewall component, which if anyone is familiar with the product knows is dogshit (it works well from a security perspective, but managing it is a nightmare and it inserts a shim into the TCP/IP stack itself, which has broken a lot of things in the past). https://www.youtube.com/watch?v=bKgf5PaBzyg
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Nov 27, 2015 03:22
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devmd01 posted:This is why I don't put goddamn antivirus on servers. So I fully expect a new demand for a list of actions showing we are proactively defending the company against itself.
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Nov 27, 2015 03:36
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Ghostlight posted:So I fully expect a new demand for a list of actions showing we are proactively defending the company against itself. Unironically, that's probably your #1 threat.
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Nov 27, 2015 03:46
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Dr. Arbitrary posted:Unironically, that's probably your #1 threat. Step 1) Air gapped all servers Fin.
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Nov 27, 2015 04:06
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Got the afternoon off to write the network+ exam today, and I thought the MS exams were bad...
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Nov 27, 2015 04:40
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RFC2324 posted:Its a combination... We use freshdesk and jira, and if we are actively working a ticket we use the built in tracking there, otherwise we open a jira ticket for each shift, and log anything that isn't directly covered by a ticket in there. This is ridiculous. Are they having a kneejerk from somebody spending too much time on reddit? I wish people would understand that if you treat people like adults and trust them to the do the right thing, they'll generally act like adults and do the right thing. If somebody is being slick, you don't have to continue to employ them.
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Nov 27, 2015 05:26
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skooma512 posted:This is ridiculous. Are they having a kneejerk from somebody spending too much time on reddit? We don't know. This has apparently happened before, but always before they told everyone what is was about(tracking ticket lulls, finding which customer was using resources) but this time its way harsher, and they aren't telling anyone. Its also just the one dept, as opposed to everyone like the previous times In our last meeting tho, we were told they would look at low(sub 100%) utilization as possible reason for getting rid of people, so looks like its time to 
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Nov 27, 2015 05:29
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Does McAfee still suck balls after being acquired by Intel? Is Norton any better? I know every ISP I lookup provides McAfee, but Comcast prides itself in having industry leading Norton software.  I still use MSE and Common Sense.
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Nov 27, 2015 05:44
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RFC2324 posted:We don't know. This has apparently happened before, but always before they told everyone what is was about(tracking ticket lulls, finding which customer was using resources) but this time its way harsher, and they aren't telling anyone. Its also just the one dept, as opposed to everyone like the previous times We track all our time. Tickets are tracked in the ticketing system, and project time, research, etc... is self reported. But this is something we do so our director has actual concrete numbers when it comes time for the budget and we want to hire additional people. If he doesn't come with hard numbers of how saturated our time is, he gets told "No. You're obviously making your deliverables so you don't need more headcount" But none of it is tied to our goals and objectives (not even Tier 1) and there's no punitive actions taken. If someone has an issue, they'll get a one-on-one meeting with a lead or manager. If we still see a trend of problems with efficient use of time, we implement a mentoring program or try to figure out how they may better fit with our group perhaps taking on other duties. If we still have problems, we'll try to see if maybe there's another place in the company they might fit better. But unless it's something like blatant insubordination or sass-mouth to a customer we don't like to fire people. Oh, and if they lie about their education (which is weird to me, since we don't care and don't make it requirement) and HR finds out. In that case there's a small thunder-clap created by how fast they get removed.
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Nov 27, 2015 06:17
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Crotch Fruit posted:Does McAfee still suck balls after being acquired by Intel? Is Norton any better? I know every ISP I lookup provides McAfee, but Comcast prides itself in having industry leading Norton software. I can't speak for enterprise-level stuff since I have no experience there, but endpoint antivirus (i.e. what you're thinking of) is practically all the same. Windows Defender/Microsoft Security Essentials is really all you need, anything else (especially a paid antivirus) is a waste. For more info check out this thread. Most malware protection is, believe it or not, built around the web, and the best way to prevent malware in my experience is to grab an ad blocker like uBlock Origin and a tracker blocker like Disconnect. Any browser worth using will have versions of these extensions available for them.
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Nov 27, 2015 06:51
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Work was closed for turkey day, but iirc I get paid anyways, woo! Not whoo: today is black friday, and I just know people are going to call us and go "BUT BUT WHAT ABOUT THE DEEELS" Cram it, you little penny pinchers.
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Nov 27, 2015 07:56
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Segmentation Fault posted:I can't speak for enterprise-level stuff since I have no experience there, but endpoint antivirus (i.e. what you're thinking of) is practically all the same. Windows Defender/Microsoft Security Essentials is really all you need, anything else (especially a paid antivirus) is a waste. For more info check out this thread. Yep. All antivirus is about as effective. All the researchers talk to each other freely (and hate the marketers). The difference is ease of use and administration, not effectiveness. Find one that's not a goddamn PITA and use that. (and for file servers, Linux, Samba and ClamAV on the actual fileshares.) Segmentation Fault posted:Most malware protection is, believe it or not, built around the web, and the best way to prevent malware in my experience is to grab an ad blocker like uBlock Origin and a tracker blocker like Disconnect. Any browser worth using will have versions of these extensions available for them. If you can deploy a Flash blocker and an ad blocker to all users, your life will be so much easier.
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Nov 27, 2015 10:47
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No tickets coming in...
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Nov 27, 2015 11:54
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This can only end well!
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Nov 27, 2015 12:09
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nielsm posted:No tickets coming in... That interface annoys me on a basic level. Click yes for DISCONNECT and No to retry? WHY NOT LABEL THE BUTTONS LIKE SUCH? Or, have YES be retry and NO for disconnect?
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Nov 27, 2015 14:42
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Gothmog1065 posted:Unless it's a hospital. Or a company supporting hospitals. Most of my IT friends are working at state universities and so those bastards are just yukking it up at home.
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Nov 27, 2015 15:52
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37 tickets came in. Email administrator allowed external emails to our internal helpdesk@company.com address by accident. We have lots of tickets about black friday, penis size and mortgages
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Nov 27, 2015 16:08
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