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LordVorbis posted:That interface annoys me on a basic level. Click yes for DISCONNECT and No to retry? WHY NOT LABEL THE BUTTONS LIKE SUCH? Or, have YES be retry and NO for disconnect? It is in fact asking "Do you want A or B?" and then offering Yes/No as answers. Answering No should really produce a third outcome not listed.
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Nov 27, 2015 16:09
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DigitalMocking posted:37 tickets came in. "Have you tried taking it out and putting it back in again?"
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Nov 27, 2015 16:12
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Fil5000 posted:"Have you tried taking it out and putting it back in again?" Have you tried turning her off, then on again? 
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Nov 27, 2015 16:21
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DigitalMocking posted:37 tickets came in. Any tickets from hot singles in your area?
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Nov 27, 2015 16:21
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How's everyone's Black Friday going? I had 1 phone call, 2 appointments, and I took a nap today. It's been pretty great. I also found this: https://imgur.com/gallery/8Gga68N
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Nov 27, 2015 22:51
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neogeo0823 posted:How's everyone's Black Friday going? I had 1 phone call, 2 appointments, and I took a nap today. It's been pretty great. I also found this: https://imgur.com/gallery/8Gga68N So many zipties. 
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Nov 27, 2015 23:22
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Zip ties are fine on the back of patch panels, it's going to be how they are tied into cable trays etc. as they work their way around the building anyway. Just don't use them on the patch cabling and I won't be forced to hurt you.
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Nov 27, 2015 23:25
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Three four calls, seven tickets, and a client that wants a new workstation delivered tomorrow. All in all a pretty light Black Friday.
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Nov 27, 2015 23:38
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A ticket came in... railway control centre can't remote start the fire suppression / smoke evacuation system in a newly built tunnel we delivered the control systems for. Thus my plan of having a chill friday in the office dealing with some siemens PLC poo poo got thrown out the window and I had to go on site. Ugh. Yay for overtime on a friday, right?
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Nov 28, 2015 01:10
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neogeo0823 posted:It's been pretty great. I also found this: https://imgur.com/gallery/8Gga68N Whddya know; there IS porn that's safe for work. 
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Nov 28, 2015 01:35
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Neddy Seagoon posted:Whddya know; there IS porn that's safe for work. /r/cableporn DISCLOSURE: I'm a mod there
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Nov 28, 2015 04:24
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neogeo0823 posted:I also found this: https://imgur.com/gallery/8Gga68N  A few calls for me, mostly from people who are like "yo, how do I do the thing? Oh you fixed it and you want me to wait? ok bye" Thankfully no one was especially nasty today.
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Nov 28, 2015 04:37
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Crotch Fruit posted:Does McAfee still suck balls after being acquired by Intel? Is Norton any better? I know every ISP I lookup provides McAfee, but Comcast prides itself in having industry leading Norton software. McAfee/Symantec/Norton are a poor choice for MSPs. There is no easy way to make an exception for all clients. The support takes forever to respond and get anything fixed. They don't seem to care about small or medium business needs at all. The portal sucks, but all of them do. Symantec.cloud does not update the redistributable, it installs the old version and then each client updates on its own. This wouldn't be a problem normally but it would not install all of the modules on Win8 and 10. All antivirus clients will have some edge case that causes problems but a different AV is usually going to have different problems. We just switched over to AV defender by n-able because it is integrated with our RMM/monitoring. If you just have one client/site Symantec.cloud is ok but it wouldn't be my first choice
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Nov 28, 2015 07:02
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I still use MSE and Common Sense.
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nexxai posted:/r/cableporn I can't help but think that it's a setup where telling the network techs they "just need to make a quick, small change" results from a moment of absolute silence and no-one hearing from the requester ever again. lampey posted:McAfee/Symantec/Norton are a poor choice for MSPs. There is no easy way to make an exception for all clients. The support takes forever to respond and get anything fixed. They don't seem to care about small or medium business needs at all. The portal sucks, but all of them do. Symantec.cloud does not update the redistributable, it installs the old version and then each client updates on its own. This wouldn't be a problem normally but it would not install all of the modules on Win8 and 10. All antivirus clients will have some edge case that causes problems but a different AV is usually going to have different problems. We just switched over to AV defender by n-able because it is integrated with our RMM/monitoring. If you just have one client/site Symantec.cloud is ok but it wouldn't be my first choice Out of curiosity, are the retail versions of Symantec AV still resource-devouring pieces of crap?
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Nov 28, 2015 07:39
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Neddy Seagoon posted:I can't help but think that it's a setup where telling the network techs they "just need to make a quick, small change" results from a moment of absolute silence and no-one hearing from the requester ever again. Strangely, every time that happens, one more cord is found perfectly bundled, perfectly tucked away at the back of the rack.  I could swear there's already an SCP for that...
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Nov 28, 2015 07:49
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Reddit and SCP on the same page? This thread is circling the drain.
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Nov 28, 2015 09:11
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Wibla posted:A ticket came in... railway control centre can't remote start the fire suppression / smoke evacuation system in a newly built tunnel we delivered the control systems for. Just as an aside, how much of the stuff you work with is horribly broken, insecure and/or connected directly to the Internet?
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Nov 28, 2015 09:12
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spankmeister posted:Just as an aside, how much of the stuff you work with is horribly broken, insecure and/or connected directly to the Internet? Surprisingly enough, most of the stuff I work with on a daily basis isn't connected to the Internet at all. But it's by definition insecure. S7 protocol has gently caress all security built in, so you have to keep it on a separate network. Look up stuxnet to get an idea.
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Nov 28, 2015 10:14
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Oh I know about stuxnet. Also havex and some others.
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Nov 28, 2015 10:36
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Wibla posted:Surprisingly enough, most of the stuff I work with on a daily basis isn't connected to the Internet at all. But it's by definition insecure. S7 protocol has gently caress all security built in, so you have to keep it on a separate network. Look up stuxnet to get an idea. I think the only way you could make something secure by definition would be to encase it in concrete and bury it. Even then it's only good until a building contractor doesn't bother to survey the site and crushes it with a backhoe.
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Nov 28, 2015 10:48
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The only secure computer is one that's air-gapped from the network, encased in concrete, locked in a lead-lined safe, sealed inside a nuclear bunker, guarded by special forces and a carrier battle group, and that is switched off. And even then, it's only 50/50.
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Nov 28, 2015 15:23
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Just want to let you guys know A ticket did not come in: I've been off since Wednesday and have the worst Turkey hangover from 3 days of eating bird. There is hope.
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Nov 28, 2015 15:31
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DigitalRaven posted:The only secure computer is one that's air-gapped from the network, encased in concrete, locked in a lead-lined safe, sealed inside a nuclear bunker, guarded by special forces and a carrier battle group, and that is switched off. And even then, it's only 50/50. It'll be fine until some dumb user gets their hands on it.
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Nov 28, 2015 18:06
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lampey posted:McAfee/Symantec/Norton are a poor choice for MSPs. There is no easy way to make an exception for all clients. The support takes forever to respond and get anything fixed. They don't seem to care about small or medium business needs at all. The portal sucks, but all of them do. Symantec.cloud does not update the redistributable, it installs the old version and then each client updates on its own. This wouldn't be a problem normally but it would not install all of the modules on Win8 and 10. All antivirus clients will have some edge case that causes problems but a different AV is usually going to have different problems. We just switched over to AV defender by n-able because it is integrated with our RMM/monitoring. If you just have one client/site Symantec.cloud is ok but it wouldn't be my first choice We use AV defender for our other clients, the client I'm assigned to uses SEP, honestly it isn't bad (we have exceptions in place already etc) except that liveupdate just randomly will explode for any number of reasons, other than that we NEVER get false positives or have it do really hosed up poo poo, it also doesn't eat a fuckton of resources anymore (12.1.4 did on 2003 machines, but we just ended up jumping to 12.1.5 for 2003 and it works fine, our hosts are on 12.1.4) the auto-update feature that is built into SEPM kind of loving blows though, for larger OUs it just randomly picks who to upgrade over a specified period of time, which is awful considering I've got 22 OUs at this client with 90-120 systems each. Neddy Seagoon posted:Out of curiosity, are the retail versions of Symantec AV still resource-devouring pieces of crap? see previous statement, SEP isn't all that bad, you just have to make exceptions and stuff, the 12.1.5 SEP and SEPM are pretty good though, we haven't had any trouble and have it deployed on 2400-2500 systems. It's still crap but it isn't SEVERELY detrimental to your business kind of crap, only slightly annoying.
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Nov 28, 2015 19:04
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DigitalRaven posted:The only secure computer is one that's air-gapped from the network, encased in concrete, locked in a lead-lined safe, sealed inside a nuclear bunker, guarded by special forces and a carrier battle group, and that is switched off. And even then, it's only 50/50. Sure but in the case of ICS/SCADA stuff it's a Good Idea™ to not have them all on a flat network connected directly to the internet.
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Nov 29, 2015 10:06
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spankmeister posted:Sure but in the case of ICS/SCADA stuff it's a Good Idea™ to not have them all on a flat network connected directly to the internet. We've used industrial VPN boxes to get access to ICS networks before, it works fairly well for smaller stuff. Troubleshooting a big function block on a siemens controller via 3G is not fun though. Connecting PLCs directly to the internet is a big no-no, even the newer Siemens controllers that are supposed to be more secure (I'm pretty sure they're not  ).E: And in actual ticket-related news, I did some phone support for a colleague yesterday evening. Getting 100% overtime while playing BF4 at the same time isn't so bad. Redundant controllers are a bitch and a half to setup, especially if you haven't done it before. Wibla fucked around with this message at 13:19 on Nov 29, 2015 |
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Nov 29, 2015 13:13
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Wibla posted:We've used industrial VPN boxes to get access to ICS networks before, it works fairly well for smaller stuff. Troubleshooting a big function block on a siemens controller via 3G is not fun though. I honestly don't know of a PLC vendor who would take liability for their equipment being internet-accessible; that seems like an answer in and of itself, beyond what SCADA Strangelove and similar projects are finding.
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Nov 29, 2015 13:28
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Guess who worked Wednesday thru Saturday last week. . . No, I don't get holiday pay.
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Nov 29, 2015 14:38
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Crotch Fruit posted:Guess who worked Wednesday thru Saturday last week. . . No, I don't get holiday pay. Isn't holiday party required by law?
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Nov 29, 2015 15:04
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RFC2324 posted:Isn't holiday party required by law? I fuckin' wish.    For real though, I'd say he might not be in the US but then holiday pay wouldn't be expected. 
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Nov 29, 2015 15:10
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AlphaKretin posted:I fuckin' wish.
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Nov 29, 2015 15:13
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Last week I could hear the office manager making arrangements for the Christmas party. The boss decided it should be at his house. In the front yard, because the back yard landscaping is too lumpy. There won't be any seating because he feels that will encourage people to mix. We won't be allowed in the house to use the bathrooms so there will be a couple of porta potties. And I got to overhear how everyone gets absolutely loaded. So... I'll be skipping this one if I still work there in the middle of December.
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Nov 29, 2015 16:22
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Dick Trauma posted:Last week I could hear the office manager making arrangements for the Christmas party. The boss decided it should be at his house. In the front yard, because the back yard landscaping is too lumpy. There won't be any seating because he feels that will encourage people to mix. We won't be allowed in the house to use the bathrooms so there will be a couple of porta potties. And I got to overhear how everyone gets absolutely loaded. It's clearly a clever plan to arrest everyone for loitering
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Nov 29, 2015 16:28
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Dick Trauma posted:Last week I could hear the office manager making arrangements for the Christmas party. The boss decided it should be at his house. In the front yard, because the back yard landscaping is too lumpy. There won't be any seating because he feels that will encourage people to mix. We won't be allowed in the house to use the bathrooms so there will be a couple of porta potties. And I got to overhear how everyone gets absolutely loaded. I'm just picturing the Springfield nuclear plant employee picnic. Two hours in he'll release the hounds.
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Nov 29, 2015 16:34
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I am in US. Instead of any sort of holiday pay, I sorta can accumulate up to 7 days of "holiday hours" each year, in addition to 7 days pto. The key difference between the two is one satisfies the CEOs ability to say "we are giving you 7 holidays every year!". The shifty part is I have no sick leave, if I call in sick, it's a holiday! I need a new employer.
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Nov 29, 2015 19:29
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7 and not quite a full day of hours paid holiday a year? Holy poo poo.
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Nov 29, 2015 19:34
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Thanks Ants posted:7 and not quite a full day of hours paid holiday a year? 'MERICA 
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Nov 29, 2015 19:36
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Crotch Fruit posted:I am in US. Instead of any sort of holiday pay, I sorta can accumulate up to 7 days of "holiday hours" each year, in addition to 7 days pto. The key difference between the two is one satisfies the CEOs ability to say "we are giving you 7 holidays every year!". The shifty part is I have no sick leave, if I call in sick, it's a holiday! I need a new employer. Yes, yes you do. That is spectacularly lovely.
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Nov 29, 2015 19:47
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I get like one work day off worth in PTO every month. We have actual US holidays off.
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Nov 29, 2015 19:55
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Thanks Ants posted:7 and not quite a full day of hours paid holiday a year? I get 0 total. For anything. America! USA #1!
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Nov 29, 2015 20:04
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