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Ghostlight posted:Four tickets came in! Sounds familiar though/ We had a new hire ticket come in tonight for a new remote/WFH employee next Monday. We're closed thurs/fri. Fun!
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Dec 22, 2015 06:33
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Yippee! We're closed from the 24th till the 4th and all our clients are winding down and not sending in issues! Except for three on the other side of the country that have gone insane and sent in 400% more tickets between them than we'd normally get per day from our entire workload 
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Dec 22, 2015 07:26
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iajanus posted:Yippee! We're closed from the 24th till the 4th and all our clients are winding down and not sending in issues! We're only closed on Christmas Day and New Years Day (the eves are half days) But I'm on vacation from the 26th through the 3rd so it's all closed to me! 
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Dec 22, 2015 07:50
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LethalGeek posted:I was about to say you better loving not but the comedy that would produce alone. A while back someone at a client I managed got an email about a missed call with a voicemail WAV file. They opened the attachment without thinking and infected almost a dozen machines with a Crypto variant. Best part? Their phone system wasn't even set up for voicemail notifications like that.
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Dec 22, 2015 08:02
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A ticket came in... ...wait, no it didn't, because Jira was down when I came in this morning. So, it turns out some chucklefuck started a database re-indexing at 3 AM, without any prior notifications to anyone. They also didn't verify that it was running properly, so it's been churning away for hours. When I came in at 7 AM, my Jira dashboard was showing an in-progress message frozen at 5%. That will probably not finish today! So I shoot an email over to our team that handles Jira support. Two hours later they finally managed to stop the re-indexing and get Jira back online... ...except now we can't do anything with any existing tickets, because this is what we get when we try any actions: Jira posted:Cannot execute statement: impossible to write to binary log since BINLOG_FORMAT = STATEMENT and at least one table uses a storage engine limited to row-based logging. InnoDB is limited to row-logging when transaction isolation level is READ COMMITTED or READ UNCOMMITTED.  EDIT: Turns out that error was a red herring because they aren't using replication on the Jira DB at all. So they changed the SQL binlog format to MIXED and everything works now. Cool, maybe I'll actually get some work done!  EDIT 2: Nope, the support team decided to take it down again for maintenance in the middle of the loving day. We're right back at the first error, but this time it's frozen at... 6%!
DizzyBum fucked around with this message at 17:29 on Dec 22, 2015 |
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Dec 22, 2015 16:01
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notwithoutmyanus posted:Larches, it's only going to get more entertaining from here. When I left my last bad job where they micromanage to hide their idiocy, I find they still have yet to replace me - I'm getting recruiters asking me about doing the exact job I left for, same rate and description. When I left my last job, I got a recruiter pitching the exact same job to me, but for 50% more than I was making there.  I like to think that I was more valuable than they thought at the time, but the reality is that I was just underpaid.
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Dec 22, 2015 17:08
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guppy posted:I'm sick and maybe I'm missing something, but it looks to me like all this is telling you is that the training system doesn't think she completed the training, which isn't in dispute. Isn't the question whether those notifications are accurate? One would think after 30 notifications about being late, you'd do more than take a person's word that they did the training.
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Dec 22, 2015 17:13
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The Macaroni posted:Oh, the completion was also in dispute. I didn't quote the part of the email where the manager said "MY TEAM SAID THEY FINISHED ALL REQUIRED TRAINING WHY ARE WE STILL GETTING THESE MESSAGES???" Any way to login as an admin to see what users accessed the training? If not, sit the person and their manager down in a quick meeting and ask a couple random questions about it. Can't answer the questions that were clearly in the training program? Time to re-do the training, chucklefuck!
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Dec 22, 2015 19:33
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larchesdanrew posted:I have a strong feeling CE isn't long for this broadcast world. GM and I had a long chat about him and he gave me the biggest wink wink nudge nudge ever and told me I'd be great Chief Engineer material if I was ever looking to come back.  Seemed appropriate.
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Dec 22, 2015 20:21
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Anime is never appropriate.
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Dec 22, 2015 21:26
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Varkk posted:Anime is never appropriate.
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Dec 22, 2015 21:31
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Varkk posted:Anime is never appropriate.
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Dec 22, 2015 21:35
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Varkk posted:Anime is never appropriate.
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Dec 22, 2015 21:54
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Dec 22, 2015 22:02
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Varkk posted:Anime is never ah gently caress it
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Dec 22, 2015 22:07
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I like my boss - genuinely a great guy, always looks out for us, always tries to go the extra mile for us. That means a lot to me since we're basically... 2.5 people. Whats driving me up a loving wall is asking for him to do something for me. Example: our VZ account can only be managed by him, so no matter what I request, it has to go through him. I wouldn't mind that, assuming things got done. Things that haven't been done... 1. Need an otterbox case and SIM card for a phone for on-call engineer for the building. Initial request was a month ago to the day. I finally, finally got a SIM card for a different phone. I had two arrive by mail for a number i've never seen in my life, and a second number that had a phone replacement a week ago. This only happened because he was out for something else and I knew the route he'd take would drive him right by a VZ store. 2. I needed a replacement phone because my LG took a poo poo. This was roughly 3 weeks ago. "Ahh hell, I forgot" I ended up going to the store, getting the phone, and forcing him to take a quick call clearing the purchase. 3. I get a replacement phone today for a TV guy - no idea, no details, no explanation. 4. I get two iphones that show up on my desk - also no idea. 5. Get another iphone that is supposed to be now used for the engineers listed #1, but it has someone elses icloud account on it. "I'll handle it" he says, and walks off with the phone. Roughly 25 minutes later, while on a call himself, he leaves said iphone on my desk and walks out. The icloud account is still on it. 
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Dec 22, 2015 22:23
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H-hello
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Dec 22, 2015 22:33
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GoatShaver posted:I like my boss - genuinely a great guy, always looks out for us, always tries to go the extra mile for us. That means a lot to me since we're basically... 2.5 people. GoatShaver are you an alternate personality of me?
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Dec 22, 2015 22:35
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Well, I haven't felt like myself lately...
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Dec 22, 2015 22:47
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please only official computer animes itt 
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Dec 23, 2015 00:01
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No one cares about your opinions re: anime Says the man with an avatar from what is p much anime: the game
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Dec 23, 2015 00:09
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Malachite_Dragon posted:No one cares about your opinions re: anime Update 18 made the game 500% more anime and I mean that in the best way possible
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Dec 23, 2015 00:17
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death to all animes allahu ackbar
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Dec 23, 2015 01:05
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Malachite_Dragon posted:No one cares about your opinions re: anime Including the subtext. On a more relevant note, I would totally make a wreath out of RAM sticks if I had some lying around. Come to think of it, if this whole shebang with the CE started around Christmas, it lasted almost exactly 2 years. (As opposed to fractions of a year.) What are the odds?
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Dec 23, 2015 01:12
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AlphaKretin posted:Not empty quoting. I was just thinking about this, everyone says to job hop every 2 years to get pay bumped and title bumped, but really it's because that's how long for you to figure out all the bullshit that happens and get fed up with it.
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Dec 23, 2015 05:07
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If a merchant needs a transaction reprocessed, like if they ran a refund instead of a sale, or they charged the wrong amount and the customer is already gone, they send us the receipt, we submit the receipt in a ticket to First Data, they send us back card info, and we run the transaction the way it's supposed to be run. So like 10 days ago, I submitted a ticket to First Data for some card info. I realized yesterday that they never updated me with the info, and the ticket was still open, so I ask for an update to it. This morning I get this reply, from a tech I've dealt with a hundred time for this sort of thing before with no previous issue: quote:Hello,  All we want is the card info. it's like a 10 minute job.
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Dec 23, 2015 14:44
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neogeo0823 posted:
Fuckin lol at a 6 week sla when customer money is involved
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Dec 23, 2015 15:02
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^^^^^ LOL indeedOzz81 posted:Any way to login as an admin to see what users accessed the training? This is very much like driving with an expired license and saying, "Oh, I thought all those expiration notices you sent me were somehow wrong! And also that the expiration date right here on the license was, y'know, a friendly suggestion and not anything real."
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Dec 23, 2015 15:07
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Judge Schnoopy posted:Fuckin lol at a 6 week sla when customer money is involved Right? Per the tech's email, I escalated that poo poo straight up to her manager, who came back not 10 minutes later with "Uh, I'm not sure what the issue is here, but here's your card info. ". If the tech was already on vacation, they could've easily just forwarded it to the manager and been done with it, but I guess that was harder than telling me to tell the merchant to wait 6 weeks.The best part is that these sorts of things have to be dealt with quickly, before the customer notices. Because if they do notice, they can file a chargeback and because of the way this poo poo works, they're almost guaranteed to win that dispute.
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Dec 23, 2015 16:16
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Malachite_Dragon posted:No one cares about your opinions re: anime What game?
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Dec 23, 2015 16:44
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Farecoal posted:What game? It's Warframe.
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Dec 23, 2015 16:51
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A ticket hasn't come in, because Zendesk is hosed up this morning or something I guess? Fine by me, because all I plan on doing today is baby-sitting CrashPlan on a client's file server. I had to create a new 900 GB backup last night because the old one was doing some weird poo poo. Stuff like reporting major folders as deleted when they weren't, or certain files just disappearing when users go to access them and then not being able to restore them at all (!). Just the local backup alone will take another day and a half - don't want to even think about how long it'll take to upload to CrashPlan Central. 
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Dec 23, 2015 17:53
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Thou shalt not suffer the weeaboo to let live.
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Dec 23, 2015 18:12
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MiniFoo posted:A ticket hasn't come in, because Zendesk is hosed up this morning or something I guess? Yep, seems to be. Our knowledge base is hosted on it, and just can't be accessed. Our ticketing system with them is...working mostly kind of but really slowly? Its fun.
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Dec 23, 2015 18:24
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So an email came in: Hey support. With the recent layoffs we have a dozen spare workstations. Can you set them up as a rendering cluster for 3d studio max? Thanks.
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Dec 23, 2015 20:01
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I can't find the ticket anymore, but my new favorite phrase is "Problem phone continues to be problem."
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Dec 23, 2015 20:05
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A ticket came in: "My phone is not working" couple minutes later: "Computer is back working all good!" Couple minutes later: "Phone still not working."
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Dec 23, 2015 20:08
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Siochain posted:Yep, seems to be. Our knowledge base is hosted on it, and just can't be accessed. Our ticketing system with them is...working mostly kind of but really slowly? Its fun. I really enjoy their free stickers they give us and not using their service.
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Dec 23, 2015 20:15
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blackswordca posted:So an email came in: Just bind them together with zip ties and do your IT magic to make them a shared virtual butt blade voltron of computing power. Also please add a few more buzzwords to your response to impress the CEO. vvv I'll never forget the "Please zoom and enhance" request I got to identify a license plate in a lovely traffic video for a lawyer. My tech wizardry was not at a high enough level to complete his quest 
Judge Schnoopy fucked around with this message at 20:34 on Dec 23, 2015 |
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Dec 23, 2015 20:22
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blackswordca posted:So an email came in: Do you suppose the people that offer up these sort of suggestions are genuinely curious why their computer doesn't beep, click and whirr like the ones on their favourite prime time crime procedural? I've always suspected that to be the case, just wondering if others are of the same (low) opinion.
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Dec 23, 2015 20:29
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