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skooma512 posted:Steam is now cycling through random accounts when you try to log into the store. Nobody has turned the server off yet and it's been an hour. People can see PII and everything. Its ok, the Chinese have all my info thanks to the OPM
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Dec 26, 2015 02:10
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THIS IS AFFECTING PRODUCTION 
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go3 posted:Its ok, the Chinese have all my info thanks to the OPM Same here!
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Dec 26, 2015 04:34
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Looks like they fixed a configuration error that was causing caching issues. http://steamcommunity.com/discussions/forum/0/458604254431478327
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Dec 26, 2015 05:07
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Of course the one year I get a 20-buck Steam card for Christmas is the one where the Store fucks up  Looks like they couldn't really access any bad information, anyway; not a whole hell of a lot you can do with the last four digits of someones' card and their purchase history. You could look at it, apparently, but being an rear end and attempting to use it prompted a "This is not your account" from the system.
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Dec 26, 2015 05:11
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Malachite_Dragon posted:Of course the one year I get a 20-buck Steam card for Christmas is the one where the Store fucks up
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Dec 26, 2015 05:17
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Such as? I'm not being sarcastic, I'm truly curious. Every verification method I've seen wants the three digits on the back, not the last four on the front. To be fair, I'm a security guard, so it's not like I've seen very many... Edit: looks like Steam only shows the last two digits of your card number, anyway. Though whether that's how it was before the problem happened, I can't say. Malachite_Dragon fucked around with this message at 05:28 on Dec 26, 2015 |
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Dec 26, 2015 05:25
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Look, I don't want the world knowing whether or not I own Hunie Pop.
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Dec 26, 2015 05:26
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Malachite_Dragon posted:Such as? I'm not being sarcastic, I'm truly curious. Every verification method I've seen wants the three digits on the back, not the last four on the front. According to this article Apple used to use billing address and the last 4 digits to reset iCloud accounts.
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Dec 26, 2015 05:30
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Fil5000 posted:That's none of your concern. 
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Dec 26, 2015 06:50
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flosofl posted:Bad song. No Buffalos a-failing Days 6, 9, and 10 have that covered. Did you forget that CE only bought Buffalo products?
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Dec 26, 2015 09:06
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Woman just called in and stated that her label printer was not working. Further prodding I got her to explain that, "it is printing a fade." Further sighing lead to her saying, "it starts right, then gets lighter." Over the next fifteen minutes I had been attempting to get her to reset the printer and instead of doing what I ask, she simply tells me that the buttons don't do anything when the power is turned off. Over and over even after telling her to do it and see what happens, she did it and then IMMEDIATELY said, "nothing happened. You know what? Just send someone out here to deal with it, I don't feel like trying to explain these buttons to you." I feel sorry for the poor chap who has to go deal with that AT FOUR THIRTY IN THE MORNING.
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Dec 26, 2015 10:34
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Ironsolid posted:Zebra stuff Please tell me you get to charge her handsomely for the tech call out?
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Dec 26, 2015 11:41
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Ironsolid posted:Woman just called in and stated that her label printer was not working. Further prodding I got her to explain that, "it is printing a fade." Further sighing lead to her saying, "it starts right, then gets lighter." Over the next fifteen minutes I had been attempting to get her to reset the printer and instead of doing what I ask, she simply tells me that the buttons don't do anything when the power is turned off. Over and over even after telling her to do it and see what happens, she did it and then IMMEDIATELY said, "nothing happened. You know what? Just send someone out here to deal with it, I don't feel like trying to explain these buttons to you." I feel sorry for the poor chap who has to go deal with that AT FOUR THIRTY IN THE MORNING. I woke up and vomited at 4:30 this morning. Thought it was from the alcohol and weird foods, but now realize it was transcontinental goon sympathy pain.
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Dec 26, 2015 14:41
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Malachite_Dragon posted:Such as? I'm not being sarcastic, I'm truly curious. Every verification method I've seen wants the three digits on the back, not the last four on the front. There have been two fairly famous attacks that were carried out with the last four digits of a CC number, one being the attack against Matt Honan, the other the extortion for the @N handle on twitter (Was actually last 6 digits, but were permitted to guess missing digits). I didn't get to see exactly what was visible, but phone number, email address, and physical address are also required as part of the account recovery process for many services.
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Dec 26, 2015 15:14
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Ironsolid posted:Woman just called in and stated that her label printer was not working. Further prodding I got her to explain that, "it is printing a fade." Further sighing lead to her saying, "it starts right, then gets lighter." Over the next fifteen minutes I had been attempting to get her to reset the printer and instead of doing what I ask, she simply tells me that the buttons don't do anything when the power is turned off. Over and over even after telling her to do it and see what happens, she did it and then IMMEDIATELY said, "nothing happened. You know what? Just send someone out here to deal with it, I don't feel like trying to explain these buttons to you." I feel sorry for the poor chap who has to go deal with that AT FOUR THIRTY IN THE MORNING. I hate non-emergency situations like this with a burning passion. I still remember getting a call at 5am on a Saturday for a bad monitor, at an old help desk job when I was on call. Person had dual screens and the right screen kept blanking out or changing between shades of green and pink. I walked through having them check the VGA cable to the monitor and PC both, they said they already checked and everything was connected. I get to the office, grab a cart, a spare VGA cable and a spare monitor, head to the person's office. Cables connected to monitors were tight, no problem there. Cable from the right monitor to the tower was loose, I plugged it in all the way, tightened it, and wouldn't you know...it magically works again. Never have I wanted to choke a bitch with a VGA cable so badly before, not just for wasting my time but for lying about what they even looked at. Same job had a lady that refused to ever reboot her PC because she didn't want to re-open all her programs and files. Because of all the various patches and updates that had been released without reboot, it was causing her PC to freak out and apps to crash randomly. My boss argued with her about it for a couple hours, even offered to save her work, take a screenshot of the programs she had open, and get her password so he could reboot and log in as her when he was done. She flipped out and refused, but apparently forgot she put her password on a sticky note under her mouse pad. Not the sharpest knife in the drawer...
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Dec 27, 2015 03:52
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Ozz81 posted:
Oops, sorry, power outage happened so the PC rebooted.
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Dec 27, 2015 04:18
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People are loving cowards. It's policy to shut your PC down every night here and if you don't it's not our problem if you lose your work.
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Dec 27, 2015 05:19
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GreenNight posted:People are loving cowards. It's policy to shut your PC down every night here and if you don't it's not our problem if you lose your work. Hell, isn't there a GPO that will force it? We don't have enforced overnight rebooting, but the patching tool that's used where I work pops up a "do you want to reboot now, or do you want us to do it for you in 8 hours?" dialog.
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Dec 27, 2015 06:05
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Ironsolid posted:Woman just called in and stated that her label printer was not working. Further prodding I got her to explain that, "it is printing a fade." Further sighing lead to her saying, "it starts right, then gets lighter." Over the next fifteen minutes I had been attempting to get her to reset the printer and instead of doing what I ask, she simply tells me that the buttons don't do anything when the power is turned off. Over and over even after telling her to do it and see what happens, she did it and then IMMEDIATELY said, "nothing happened. You know what? Just send someone out here to deal with it, I don't feel like trying to explain these buttons to you." I feel sorry for the poor chap who has to go deal with that AT FOUR THIRTY IN THE MORNING.
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Dec 27, 2015 08:53
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I wonder what kind of relationship you guys have with your users, because when I was still on helldesk poo poo like that would not fly.
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Dec 27, 2015 10:33
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MSPs probably, where you're so starved for business you can't risk upsetting a single user no matter how moronic they are.
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Dec 27, 2015 10:35
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I'd be in their office first thing next day telling their manager/boss/whatever that were not supporting that person any longer And yeah, force reboots and when they say MY WORK WASNT SAVED you take that to their manager too and highlight how this idiot isn't capable of even small productivity tasks Proud Christian Mom fucked around with this message at 18:15 on Dec 27, 2015 |
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Dec 27, 2015 18:13
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We force a reboot once a week. Every week this obnoxious email marked high importance with a bunch of red text goes out and tells people to save and close all their work before leaving for the day and if they don't it's on them
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Dec 27, 2015 19:19
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At my old job I wrote a KIX-script/GPO that would forcefully log off and turn off machines if they had been idle for two hours after 11pm, and their CPU utilization was lower than 50% (journalist desktops runs Cinema 4D render engines in the background, and some times the graphics guys runs renders overnight) An SMS came in. My boss had deleted his entire 2015 mail archive folder and swore he couldn't find it in outlooks "restore from deleted" (or whatever) menu. It was in a folder in a folder in that menu. I told him I'd be charging 40 hours PTO for supporting stupid user errors during the holidays, and he told me to make it 50 if that would keep me off his back. I'm not going to charge anything, I'd rather bring it up in every internal meeting the next six months. 
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Dec 27, 2015 22:59
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GreenNight posted:People are loving cowards. It's policy to shut your PC down every night here and if you don't it's not our problem if you lose your work. Yeah, the lady in question IIRC was related in some way to the VP of the company and had a bad habit of making poo poo up and lodging complaints to get her way. I'll never understand that level of laziness and stupidity from people, just boggles my mind that someone freaks out over having to spend all of maybe 5-10 minutes opening their programs again. Oh well, not there any more and not my problem 
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Dec 27, 2015 23:56
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"I can't close Outlook because all the messages I need to respond to are open (going back more than a month). How will I know what I need to do if you restart my computer?" Maybe have a work flow or task list that doesn't disappear if your computer crashes?
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Dec 28, 2015 00:06
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go3 posted:And yeah, force reboots and when they say MY WORK WASNT SAVED you take that to their manager too and highlight how this idiot isn't capable of even small productivity tasks When I was with an MSP, we had several ridiculous "NEVER CLOSE ANYTHING EVER" people. All of them were the CEO/owner of the company we were supporting. You haven't lived until a CEO has yelled at you about not importing their Chrome history because "That's how my workflow works!" Actually, that company is the type of thing that will probably go public sooner rather than later, so that'll be a fun little tidbit for when people know who the hell they are. Inspector_666 fucked around with this message at 03:10 on Dec 28, 2015 |
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Dec 28, 2015 03:08
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Inspector_666 posted:When I was with an MSP, we had several ridiculous "NEVER CLOSE ANYTHING EVER" people. All of them were the CEO/owner of the company we were supporting. Do all the MSPs you guys work for not have Statements of Work and signed contracts with the customers that detail what exactly you deliver and what the SLAs are? Because every one I've worked with has had everything defined as to what the SLAs are for each severity level, what a sev 1 event is, and what is covered when the contract is signed.
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Dec 28, 2015 04:33
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Your system uptime is directly related to your salary.
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Dec 28, 2015 14:14
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A ticket came in ... My laptop was really slow booting, so I turned it off by pressing the power button. Now it's showing some weird thingie that says it's repairing the system. What should I do? 
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Dec 28, 2015 14:49
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lodewijk posted:My laptop was really slow booting, so I turned it off by pressing the power button. Now it's showing some weird thingie that says it's repairing the system. What should I do? "User made his/her bed. User will now lay in said bed." [close ticket] A ticket came in: "We need a better time clock system." It's true though. I just absorbed this department of ~30 people. Their current solution is an awful XP desktop application that attaches to two USB HID card readers. Each hourly employee has a HID card they tap on one to clock in and tap on another reader to clock out. Problem: there's now three sites these hourly employees may go to on any given day. Any of you got a good time clock solution that can handle multiple sites? Smartphone administration would be a massive plus.
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Dec 28, 2015 14:59
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Anyone know anything about distance learning classrooms? My first task at my new job is to deploy a bunch of them in poor districts in the state with a $500k budget. My last experience with them was in 2002 
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Dec 28, 2015 15:10
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A ticket came in: My phone is not working. My computer is not working. My phone is not working. My computer is not working. My phone is not working. My computer is not working. My phone is not working. My computer is not working. My phone is not working. My computer is not working. All different people. turns out five switches had multiple ports fail over the weekend???
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Dec 28, 2015 15:14
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I have no phone and I must scream
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Dec 28, 2015 15:31
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I have no backup and I must buffalo
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Dec 28, 2015 15:35
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larchesdanrew posted:Anyone know anything about distance learning classrooms? My first task at my new job is to deploy a bunch of them in poor districts in the state with a $500k budget. University or k12? edit: stupid question, "districts." I've used Coursera before. Poke around. Are you looking for "sit through an automated training thing" or "interact with a professor 50 miles away" thing? From context I'm guessing #2.
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Dec 28, 2015 15:39
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larchesdanrew posted:Anyone know anything about distance learning classrooms? My first task at my new job is to deploy a bunch of them in poor districts in the state with a $500k budget. In my world (new york state public k-12 in a poor rear end district) , this is something my department would put out to bid, and let the salespeople come in and jerk you off / show you their wares. We have a handful of Polycom units and support through the horrid middle-man everyone gets their poo poo through.
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Dec 28, 2015 15:49
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Potato Salad posted:University or k12? I'm honestly not sure on the specifics just yet. I don't start until next week and this was just something the president mentioned on the phone when I accepted the job. I figured I'd get a head start and do some research so I'd have at least some idea of what I'm going into. I'd assume it would be my school leading classes across the state. When I was in high school, it was basically a webcam and then a poo poo ton of mics at each desk, but I have no clue what the current state of distance learning is. Nerdrock posted:In my world (new york state public k-12 in a poor rear end district) , this is something my department would put out to bid, and let the salespeople come in and jerk you off / show you their wares. We have a handful of Polycom units and support through the horrid middle-man everyone gets their poo poo through. This is likely how it will go. Just have to figure out who in the area does this poo poo.
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Dec 28, 2015 16:01
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A biller called in. They are unable to locate a printer in the billing office. An office that is maybe 500sq feet. She has worked there for over a year. I have tons of PTO why the hell am I working this week? Also Potato Salad, I love your avatar. 
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Dec 28, 2015 16:05
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Edit to cut down in length: nothing like busting your butt to get something delivered from a vendor on Dec 24, then have the person making the request still complain to your manager.
The Macaroni fucked around with this message at 18:34 on Dec 28, 2015 |
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Dec 28, 2015 18:31
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