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Thanks Ants posted:v3 Final USE THIS ONE.docx I shared our budget document with my team, because it was marked FINAL. Then someone chimed in to say there was an updated one coming soon, guess they will name that one REALLY FINAL THIS TIME - I SWEAR.
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Dec 29, 2015 00:37
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"If it was important I would've told it to you personally" - ex-Sys Admin who documented nothing.
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Dec 29, 2015 00:38
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go3 posted:\\IT\Docs\IT Docs\Documentation\Rev1\2015\Documentation\Original\Docs\Post July Changes\Docs\New Folder(3)\Reverted\Docs\Current\ Do you work with me, wtf
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Dec 29, 2015 00:41
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go3 posted:\\IT\Docs\IT Docs\Documentation\Rev1\2015\Documentation\Original\Docs\Post July Changes\Docs\New Folder(3)\Reverted\Docs\Current\ Documentation.docx Documentation.xlsx Documentation.vsd
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Dec 29, 2015 00:48
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At least the entire directory structure isn't changed randomly changed by the CTO. 
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Dec 29, 2015 00:57
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It's baffling to me that even the person at my job who specializes in documentation doesn't understand or use version tracking
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Dec 29, 2015 01:12
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No one uses a wiki or knowledge base?
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Dec 29, 2015 01:15
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PBS posted:No one uses a wiki or knowledge base? We use Wiki combined with SVN.
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Dec 29, 2015 01:18
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PBS posted:No one uses a wiki or knowledge base? Does sharepoint count? Does sharepoint count if no one has uploaded a file since 2011?
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Dec 29, 2015 01:22
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beepsandboops posted:It's baffling to me that even the person at my job who specializes in documentation doesn't understand or use version tracking At my last job my boss (who in most regards was awesome and great) would routinely commit iterations on same time file named "stuff.conf, stuff.conf.v2, stuff.conf.v2.bak" etc all on the same git branch for our config management tool. I just... why...  Really that was my only complaint about him, though, which isn't bad at all in the pantheon of IT boss stories. DigitalMocking posted:Does sharepoint count? It counts... as a hate crime
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Dec 29, 2015 01:30
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DigitalMocking posted:Does sharepoint count? Yes. No. We have a knowledge management portal and sharepoint, the knowledge generally seems to be for T1/T2 teams whereas T3+ will generally use sharepoint as a repository. (Though everyone uses it to some extent)
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Dec 29, 2015 01:34
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Giant gently caress-off document. Ctrl-F to the topic you need
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Dec 29, 2015 03:28
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Any super simple knowledge base solution recommendations? Maybe a Wiki would work, currently we have nothing but employee memories and specialization. A website wiki wouldn't be too hard to set up, but something prebuilt could work too. Free or cheap preferable, and minimal setup/maintenance
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Dec 29, 2015 03:58
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CloFan posted:Any super simple knowledge base solution recommendations? Maybe a Wiki would work, currently we have nothing but employee memories and specialization. A website wiki wouldn't be too hard to set up, but something prebuilt could work too. Free or cheap preferable, and minimal setup/maintenance Confluence. Up to I think a team of 5 or 10 is like $10. Very solid for a smaller team for the price
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Dec 29, 2015 04:17
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Walked posted:Confluence. Up to I think a team of 5 or 10 is like $10. Very solid for a smaller team for the price I like how it jumps from 10$ for 10 users to 50$ for 11 users. Looks alright, haven't ever used it. I'm sure there's a lot of free wiki software out there that's half decent, but that's a hosted solution which might be nice for him.
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Dec 29, 2015 04:21
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This recently starting appearing in Google Music on my Note 5, the "watch video" thing. Any idea what this is or how to turn it off? Do I have a phone virus?!
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Dec 29, 2015 04:24
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CLAM DOWN posted:This recently starting appearing in Google Music on my Note 5, the "watch video" thing. Any idea what this is or how to turn it off? Do I have a phone virus?! Weird, I'd have assumed some stupid youtube/youtube music integration but I don't see any news about it or anyone complaining in the reviews. Edit: Nvm, found an article from awhile back http://googlesystem.blogspot.com/2014/11/youtube-videos-in-google-play-music.html
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Dec 29, 2015 04:40
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Oh goddammit I'm sorry, I thought this was the Android thread, I had too many tabs open. Thanks though!
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Dec 29, 2015 04:53
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Working in IT: We even support the mis-post IT questions.
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Dec 29, 2015 05:58
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My favorite kind of documentation is the kind that's juuuuust out of date enough to still work, but ultimately doesn't give you anything close to what you actually need to run the NEW system that isn't documented yet (but is running in production, natch)
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Dec 29, 2015 05:58
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Kashuno posted:Documentation.docx We just discussed this in the poo poo that makes you mad IT Thread. gently caress Word Document Documents
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Dec 29, 2015 06:15
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PBS posted:I like how it jumps from 10$ for 10 users to 50$ for 11 users. Love Confluence for documentation. Even in my current department of 2, it makes documentation more effective. I've used it in much bigger teams and it's great.
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Dec 29, 2015 06:17
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JewKiller 3000 posted:My favorite kind of documentation is the kind that's juuuuust out of date enough to still work, but ultimately doesn't give you anything close to what you actually need to run the NEW system that isn't documented yet (but is running in production, natch) cisco.txt
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Dec 29, 2015 06:33
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goobernoodles posted:Anyone care to share the way you lay out IT documentation hierarchy? Either that or a folder structure of the IT section of your network share. Could have sworn someone posted something a while back, but I can't seem to find it using the search.
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Dec 29, 2015 08:26
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So it's that time of year when I'm due my overtime payment at my crappy factory job. Last night I was mooching around this and the jobs thread and looked at doing some training this year that might see me more meaningfully employed in the future. I had intended to splurge my bonus on a new PC build but now I'm thinking of taking the first module of the Red Hat Certified System Administrator course. I looked at the syllabus, here: https://www.redhat.com/en/services/certification/rhcsa ...and thought that I already know enough to omit module 1 (RH124) and go straight to module 2 (RH135) with exam included. I would like something on my CV that's related to something I could feel interested in (rather than what amounts to working on a production line) and related to IT. I'm very much in favour of Linux admin rather than other platforms and I know my way around the terminal and have learned basic networking skills maintaining my Ubuntu server, although I'm not arrogant enough as to think I don't need to spend nearly 2 thousand pounds on that first module. Is this a good way of making a positive change for the coming year or would I be better off doing a cheaper course? The timing and location of the Red Hat courses around the UK is appealing to me, as I can throw in a weeks holiday and do the course in between work. I'm also a bit of a Red Hat fanboy, anyway, as I'm typing this from Fedora on my laptop. I need a change, or at least something to look back on and say I tried.
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Dec 29, 2015 10:17
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The other day a receptionist knowingly gave out of date information on making conference calls. The person came to me to decipher the instructions as they were for an entirely different phone system. The receptionist knew they were out of date and the jury is out on whether she was too lazy to care or too dumb to think it would matter.
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Dec 29, 2015 11:38
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JewKiller 3000 posted:My favorite kind of documentation is the kind that's juuuuust out of date enough to still work, but ultimately doesn't give you anything close to what you actually need to run the NEW system that isn't documented yet (but is running in production, natch) My colleague installs firewalls and doesn't document interface addresses 
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Dec 29, 2015 12:56
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Thanks Ants posted:My colleague installs firewalls and doesn't document interface addresses Security through obscurity textbook example.
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Dec 29, 2015 13:13
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I think I'd like to setup a Wiki for documentation instead of the tons of word docs I've been using in the past. What one do you guys find most competent for technical documentation?
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Dec 29, 2015 15:01
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DeaconBlues posted:So it's that time of year when I'm due my overtime payment at my crappy factory job. Getting into Linux administration is a great career move, IMO. Companies are having a very hard time finding enough qualified people. But honestly unless your employer is covering the cost, I would not recommend the official courses. I'm sure they do a good job, but as you've noted, they are expensive. Often those are targeted at companies that want to get someone up to speed in a very short time. Pay for them to spend a week at the course full-time, bang out the exam, done. As an individual with a day job, that's probably not the way you should go about it. It sounds like you have some basic comfort getting around Linux. You'd probably do fine picking up a book or two, setting up a few lab VM's at home, and using that to prepare at 1/6 the cost. Some goons have been using this study guide over in the book club thread. Michael Jang has been the go-to author for past versions of the exam, but for some reason his forthcoming RHEL 7 book has been eternally delayed. The RHCSA/RHCE are practical exams, not multiple choice. You literally sit down at a keyboard and get a list of objectives. "This computer must be serving HTTP on port 80. It should be serving DNS queries on port 53. These users must exist with these permissions" etc. So by going through the exam objectives and thinking "yup, I can/cannot do that yet" it's fairly straightforward to decide when you're ready to try the test.
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Dec 29, 2015 15:06
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Gerdalti posted:I think I'd like to setup a Wiki for documentation instead of the tons of word docs I've been using in the past. We use a combination of MediaWiki and SharePoint. Anything that is static and/or rarely updated goes on the wiki and documents that multiple users make revisions to (Visio / Excel) we put on SharePoint. It's somewhat convoluted but I don't want to download/open Word every time I need to look up a circuit ID, which is often but the circuit ID's rarely change that it's easier to just edit the wiki. I guess I could put everything that's static on the wiki on static pages within SharePoint, but that's just more reliance on our Windows / SharePoint group, which I don't trust very much.
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Dec 29, 2015 15:08
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go3 posted:\\IT\Docs\IT Docs\Documentation\Rev1\2015\Documentation\Original\Docs\Post July Changes\Docs\New Folder(3)\Reverted\Docs\Current\ PBS posted:No one uses a wiki or knowledge base? We pmuch just use email for everything. Seriously. We also have the most hosed up documentation folder structure(see above). poo poo is everywhere, there's a million copies of everything, nothing is named right, there's like 6 folders named "Documentation" etc... After I'd been pushing for a Wiki for like 6 months, the CTO says "Guys, I've got a great idea. Let's implement a wiki!" Now we're expected to still navigate that poo poo repository, AND add it to the wiki, AND send an email announcement+instructions. In other words, nothing gets documented.
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Dec 29, 2015 15:24
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CloFan posted:Any super simple knowledge base solution recommendations? Maybe a Wiki would work, currently we have nothing but employee memories and specialization. A website wiki wouldn't be too hard to set up, but something prebuilt could work too. Free or cheap preferable, and minimal setup/maintenance If your team isn't too large, a shared OneNote isn't a bad option.
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Dec 29, 2015 15:30
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I'm sort of judging this person based on their penmanship.
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Dec 29, 2015 16:03
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What, you think they're a medical doctor?
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Dec 29, 2015 16:05
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Even a doctor knows "bargining" is not a word
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Dec 29, 2015 16:11
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captkirk posted:I'm sort of judging this person based on their penmanship. They probably type a lot.
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Dec 29, 2015 16:11
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Docjowles posted:Getting into Linux administration is a great career move, IMO. Companies are having a very hard time finding enough qualified people. But honestly unless your employer is covering the cost, I would not recommend the official courses. I'm sure they do a good job, but as you've noted, they are expensive. Often those are targeted at companies that want to get someone up to speed in a very short time. Pay for them to spend a week at the course full-time, bang out the exam, done. As an individual with a day job, that's probably not the way you should go about it. Thanks! I'll check out some of the study books. I'm comfortable around the terminal but not wholly confident in setting up servers etc. I'm going set aside X hours in my schedule for studying and see if I can get to a standard where I feel I could pass by going straight in for the test.
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Dec 29, 2015 16:15
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Gerdalti posted:I think I'd like to setup a Wiki for documentation instead of the tons of word docs I've been using in the past. It was mentioned a few posts up, but you could do a lot worse than Confluence. $10 a month for 10 users in the cloud, or $10 a year for 10 users on-prem. If you haven't used it before and just want to try it out, I would strongly suggest the cloud option if that is acceptable. https://www.atlassian.com/software/confluence/pricing?tab=host-in-the-cloud
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Dec 29, 2015 16:20
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Internet Explorer posted:It was mentioned a few posts up, but you could do a lot worse than Confluence. $10 a month for 10 users in the cloud, or $10 a year for 10 users on-prem. If you haven't used it before and just want to try it out, I would strongly suggest the cloud option if that is acceptable. We use Confluence for internal documentation. It works well.
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Dec 29, 2015 16:29
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