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Lesson 1, the "Under Construction" .gif
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Jan 11, 2016 23:07
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Malek posted:Dare I ask, what's her subject she teaches? Literature   A MORAL DILEMMA CAME INSo a teacher was injured and will be stuck at home for a few weeks. She wanted a laptop to use at home in the meantime. I was out of town that day for a board meeting, so I delegated the task to my protege. He grabbed a laptop I had been setting up to use for a webinar and took it to her house after work and set it up for her. I felt kind of guilty that he had to go after hours, but also it's his job and I was out of town, so whatevs. I thanked him for taking care of it this morning and impressed how much I appreciated him doing it. The teacher just bcc'd me on an email to the director where she showered me with praise for going above and beyond and personally delivering and setting up a computer for her to use while she is out and how much of an asset I am to the school and so on. She never mentioned my employee. On the one hand, it makes me look really great and I kind of need that right now, but on the other hand I should probably not be a huge piece of poo poo and should probably tell the director that he handled it all while we were out of town.
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Jan 11, 2016 23:37
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200% you need to reply and tell her it was all the other guy's doing. I've been the underling in that case and when the people above me were like "We didn't do anything you should thank Inspector" it really meant a lot to me.
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Jan 11, 2016 23:39
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Definitely credit your employee. This is the one that was mad you 'took' his promotion, right? No sense antagonizing him right after you make an attempt at peace.
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Jan 11, 2016 23:39
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gently caress, come to think of it, she's probably never actually seen either of us, so she probably thought he was me. If so, it's an honest mistake on her part.
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Jan 11, 2016 23:43
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larchesdanrew posted:gently caress, come to think of it, she's probably never actually seen either of us, so she probably thought he was me. If so, it's an honest mistake on her part. Or, if your underling is anything like the Sr. tech where I am, he's giving you the credit so it becomes your problem if poo poo goes south.
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Jan 11, 2016 23:48
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It's not like you look bad because your employee handled it well. How they do is going to be a big part of how you're evaluated going forward. The fastest way to make them very motivated to not do well is to take credit (whether via inaction or no) for something they did. It seriously costs you nothing to give credit where its due. C'mon, this shouldn't be a moral dilemma. 
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Jan 11, 2016 23:49
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No harm in telling her it was your employee, maybe just email back with "hey, <employee> actually fixed this because I was out" or something and CC him on it so he gets credit. I try to do that with anyone I work with, I'm a main point of contact for a lot of my clients but have other engineers that help out, so I like seeing credit given where it's due  plus it could make you both look good - you were out and properly delegated the task to your underling, he fixed the problem, working like a well oiled machine, etc. etc.
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Jan 11, 2016 23:52
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Do you have any employee recognition programs? Maybe you could put him in for a thing where you get a pen and a sticker that says "TEAM" or something.
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Jan 11, 2016 23:54
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Haha, sorry, didn't mean to make it sound like I was seriously considering taking credit for his work. Who do I look like, CE? I wrote her back. I'll see how she reacts and forward it to underling and director.
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Jan 11, 2016 23:55
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As a software developer I must say that my favorite thing in the world is when a team I am on releases a project after uncounted hours of work on our part and have the project manager showered with praise by everyone and given bonuses while we get squat except the joy of unpaid/uncomped overtime. As such, always give credit where it is due.
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Jan 11, 2016 23:55
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Make sure you tell your underling about the praise from the teacher as well. Also, write it down somewhere that he received the praise. It makes it easier when it comes time to do performance reviews if you have these types of things written down so you don't forget. It also make it easier to justify raises/bonuses if you can prove they're a good employee.
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Jan 12, 2016 00:31
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Filthy Lucre posted:Also, write it down somewhere that he received the praise. It makes it easier This is totally true. As an aside, everyone should be keeping track of their accomplishments and making sure that their own boss has easy access to it for reference. You'll be doing them a favor.
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Jan 12, 2016 00:40
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Renegret posted:loving lol if you think I'm reading the entirety of the Star Citizen Thread so someone correct me if I'm wrong, but the current rumor mill for that game is that their customer service just upped and closed every single ticket in their queue for the New Year. Their logic is "Well we just released a patch that should have fixed a bunch of bugs so just open a new ticket if you're still having problems.  Man, that's the best way to do it. Too many tickets? Fuckin' close them all!
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Jan 12, 2016 01:20
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I should do this for the leap year and close 4 years worth of bullshit in Feb
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Jan 12, 2016 01:55
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larchesdanrew posted:Haha, sorry, didn't mean to make it sound like I was seriously considering taking credit for his work. Who do I look like, CE? You did CC the employee on the email that you sent praising the employee, right?
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Jan 12, 2016 02:04
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Renegret posted:loving lol if you think I'm reading the entirety of the Star Citizen Thread so someone correct me if I'm wrong, but the current rumor mill for that game is that their customer service just upped and closed every single ticket in their queue for the New Year. Their logic is "Well we just released a patch that should have fixed a bunch of bugs so just open a new ticket if you're still having problems. Full disclosure: I silently closed a ticket from mid-December today just because I seriously couldn't be bothered explaining as to why there's no possible way any of us can fix a Skype video call from New Zealand to China through a mobile phone being of "poor quality".
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Jan 12, 2016 02:15
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spankmeister posted:Ah, the Madagascar method. That's a reference I haven't heard in a long time. larchesdanrew posted:It's true though. At least the tv station was entertainingly soul draining. This place is just so boring May you live in interesting times.
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Jan 12, 2016 02:29
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Ghostlight posted:Full disclosure: I silently closed a ticket from mid-December today just because I seriously couldn't be bothered explaining as to why there's no possible way any of us can fix a Skype video call from New Zealand to China through a mobile phone being of "poor quality". Closure reason: Out of Scope Closure comment: Trans-oceanic cable runs are handled by the outsource team in Asia.
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Jan 12, 2016 02:36
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larchesdanrew posted:It's true though. At least the tv station was entertainingly soul draining. This place is just so boring Be thankful it's the good kind of boring where you have some degree of independence to do stuff on your own initiative. There are worse kinds of boring.
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Jan 12, 2016 02:41
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Volmarias posted:That's a reference I haven't heard in a long time. I've played plague inc recently.
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Jan 12, 2016 02:47
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spankmeister posted:I've played plague inc recently. They're at least a little better about that, in that your plague can spread over seas naturally. Sadly, this means that my end game tends to be that everyone is dead, except for tiny iceland which is getting chipped away 1 by 1 because they've instituted the "kill on sight" and "human vivisection," so as soon as someone gets infected, they're immediately killed and there's no chance to spread. They can't cure the disease, but they sure as gently caress won't let it kill them too quickly. 
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Jan 12, 2016 03:02
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90% of my tickets are: "Can't duplicate." About 90% of my duplicates are secretly: "Don't want to duplicate." 
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Jan 12, 2016 03:07
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Renegret posted:loving lol if you think I'm reading the entirety of the Star Citizen Thread so someone correct me if I'm wrong, but the current rumor mill for that game is that their customer service just upped and closed every single ticket in their queue for the New Year. Their logic is "Well we just released a patch that should have fixed a bunch of bugs so just open a new ticket if you're still having problems. That is kind of how EA handled tickets for warhammer online, except with a twist. Unsure if it was a bug with their ticketing system or someone not caring, but they would close all open tickets at the end of day. So if your ticket had not made it to a GM that day, tough poo poo, submit it again tomorrow, but maybe a little earlier and hope for the best.
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Jan 12, 2016 06:20
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I just got a tour of all the networking closets at my new job. Every cord is labeled with tags at both ends. Every patch panel is labelled. There's a folder of cabling maps for the floor in each of the closets. I almost cried.
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Jan 12, 2016 09:14
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ErIog posted:I just got a tour of all the networking closets at my new job. Every cord is labeled with tags at both ends. Every patch panel is labelled. There's a folder of cabling maps for the floor in each of the closets. I almost cried. You will actually cry when you learn none of the labels match.
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Jan 12, 2016 17:10
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an iksar monk posted:That is kind of how EA handled tickets for warhammer online, except with a twist. TBH with all the stupid poo poo MMORPG players like to submit tickets for, I kind of find this genius. Do you actually care about your issue? Keep submitting and it'll get taken care of. Otherwise, you obviously don't care about whatever stupid bullshit you put a ticket in for.
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Jan 12, 2016 17:10
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Had an old boss call that declaring ticket bankruptcy. The idea was hopefully the majority of the problems were resolved just no one updated the ticket. For the few that were still actually a problem or the customer still cared about, they would send in a new ticket. Our ticketing system as it stands now could use one of these cleansings.
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Jan 12, 2016 17:15
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Wow. Location is one of our branches about 800 miles away. I had been getting calls on-and-off regarding a "black screen with mouse" for a while now. When I teamview in, it shows 2 monitors available. I go into Win options and select Display 1 and its all back to normal for a while. A few months later it's back to selecting the 2nd desktop on the ONE monitor. Thinking it's time for a re-install of 7 or something.. Shipped down a new workstation for new employee. Manager decides to keep the fancy new 24" LCD for himself and stick the new salesman with his old 19" 4:3 monitor. I get a call that the screen is black again with mouse cursor. I TeamView in and select monitor 1 again and all is peachy. Some comment from manager about hooking up both cables to new monitor as the NEW workstation only has the one "blue" video connector and not the other "white" one.. *lightbulb* Both VGA and DVI on same monitor from PC, WILL cause support hilarity to ensue.
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Jan 12, 2016 17:18
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A ticket came in...
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Jan 12, 2016 18:25
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I just wanted to take a moment to say I've started a new job and I'm no longer level 1 support for the masses. It's still remote support for refreshes/upgrades and I'm still going to be first in line to pick up the phone. But this is all making sure things are installed correctly, configured and transferred over properly. If they're not (and it's not a simple fix) then I get to open a ticket for the help desk to deal with. 
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Jan 12, 2016 20:48
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Ugato posted:I just wanted to take a moment to say I've started a new job and I'm no longer level 1 support for the masses. It's still remote support for refreshes/upgrades and I'm still going to be first in line to pick up the phone. But this is all making sure things are installed correctly, configured and transferred over properly. If they're not (and it's not a simple fix) then I get to open a ticket for the help desk to deal with. If you have lurked in the thread long enough you'll realize that no matter how high up the chain you go you still get tickets. Even really stupid tickets that should have been completed by the people under you. Or you still see a ticket in the system because you are overseeing it. You will still have a reason to post here.
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Jan 12, 2016 20:52
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An unused budget portion came in... What's a good inventory application that records make, model, hardware specs, and list of installed software that has decent reporting functionality? We don't need to scan for who's installed League of Legends, just to be able to display if sales users have Salesomater, scheduling users have Schedulemotron, etc. It should be able to look only at one OU of a domain, as we're a branch office and have read-only to other OUs but ours is ours. I've got up to $5-600ish to spend, and Spiceworks is off the table - manager isn't a fan and didn't like the results it came back. It'd be nice if it was cross-platform for Macs, but we have ARD in place and it does a fine enough job of Mac inventory. It's more to understand what we have deployed out there to know how to plan for future rollouts.
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Jan 12, 2016 21:09
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DigitalMocking posted:Its literally the best thread on this comedy website. You should read it. I usually just jump to the newest page, then go back 5-10 pages and read from there. That thread moves too drat fast to keep up, is what I'm saying. That's why I don't know if they confirmed the whole ticket thing, I just skimmed the posts about it. During prime time that thread moves faster than I can read it. e: Ghostlight posted:Full disclosure: I silently closed a ticket from mid-December today just because I seriously couldn't be bothered explaining as to why there's no possible way any of us can fix a Skype video call from New Zealand to China through a mobile phone being of "poor quality". I've done that a few times. When I got hired in 2013, we had a ticket open from 2007 that was stuck in limbo. It was for a known, easily reproducible bug that engineering was refusing to fix because that specific use case was so out there that they weren't actually expecting anybody to run into it. And even if they did, there was a workaround. Since we have a policy where a ticket does not get closed without a resolution, it just kind of sat there. Eventually I got sick of looking at it so I just closed it with some gibberish. Management knew what I did and that it was against policy but they kept their mouths shut because they wanted it gone too. The work log was great. Every six months there was an update request sent out, and engineering basically responded "this poo poo again? We're still not fixing it, go away." Renegret fucked around with this message at 21:27 on Jan 12, 2016 |
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Jan 12, 2016 21:13
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MJP posted:An unused budget portion came in... Lansweeper.exe Buy yourself an Asus ROG monitor with the leftovers.
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Jan 12, 2016 21:46
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I would die without PDQ Inventory.
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Jan 12, 2016 21:49
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Swink posted:I would die without PDQ Inventory. when the gently caress did this become a thing? PDQ deploy is excellent. I assume this is just as good?
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Jan 12, 2016 21:53
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GnarlyCharlie4u posted:when the gently caress did this become a thing? Yes, it's excellent. I use it constantly. Pro version is nice.
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Jan 12, 2016 21:59
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Swink posted:I would die without PDQ Inventory.
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Jan 12, 2016 22:07
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GreenNight posted:Yes, it's excellent. I use it constantly. Pro version is nice. Seconding this.
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Jan 12, 2016 22:25
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