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MF_James posted:I don't know why US Airways decided to roll with the AA name instead of the other way around. I think it's a brand thing. From my perspective American were always like the US version of British Airways, and US Airways were relatively unknown. I flew with US Airways a couple of times though and they were always decent.
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Mar 7, 2016 00:23
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Thanks Ants posted:I think it's a brand thing. From my perspective American were always like the US version of British Airways, and US Airways were relatively unknown. I flew with US Airways a couple of times though and they were always decent. Yeah, I mean the AA name is bigger, but it DOES have a lot of negative attached to it, as Colonial point out, AWFUL customer service, ESPECIALLY after the bankruptcy declaration when they hosed all the pilots (and flight attendants) on their contracts, which resulted in everyone calling in sick and generally trying to not work, cancelled flights etc etc. I guess the same thing happened to us air way back in the 2000s, they declared bankruptcy and destroyed everyone's pay (mother took a 50% paycut) and there was picketing at the airport and all sorts of poo poo, lots of cancelled flights etc, and I guess they bounced back so whatever. Either way, I think AA will get better due to the merger, so don't count them out, and if you fly international, maybe you'll run into my mother if you fly first class, she's awesome 
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Mar 7, 2016 00:27
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Boss is still calling me CT. I really, really, don't like the name. He also apologized for yesterday, he said he had forgotten his password, and needed my help getting him into his computer but he was too embarrassed to ask. He had found the little password book I had given him right before I showed up. Today is my scheduled work day, and I had 8 hours of Anti Terrorism on the block, so I continued with logging the computers. I sent my boss a link to one of those Salary sites, pointing out what Info Sec make in our area. I told him we'd have to discuss this when he has a moment. He is currently going to the Board Meeting today, and I don't want too throw a bunch of poo poo at him while he's having poo poo dumped on him from his investors. It's always best to do it the day after. So much bullshit are on these loving computers. I have no idea how anyone manages to get any work done. History is showing a lot of porn too, surprisingly. This is during the night shifts, so there's less people, but still a ton. Errr, we don't have a policy on this, I know "Ask your boss," but I'm not sure what's the right way to go about "Hey you'll need to cross reference these logs with who was clocked in and check the cameras." I might be getting a new laptop as well, which is cool. He says it'll be my personal laptop, and I'll keep it, but it's from the companies dime. So that's cool.
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Mar 7, 2016 00:45
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United double booked my seat and I lost my window 
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Mar 7, 2016 01:00
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Turtlicious posted:History is showing a lot of porn too, surprisingly Oh, my sweet summer child.
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Mar 7, 2016 01:09
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A lady with a SCREAMING baby just sat in the seat in front of me. Oh, and I have food poisoning. Yay, 4 hour flight.
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Mar 7, 2016 01:14
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The guy next to me is watching me type this. Hi guy next to me! Yeah, you.
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Mar 7, 2016 01:18
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Hi guy.
Methanar fucked around with this message at 01:28 on Mar 7, 2016 |
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Mar 7, 2016 01:18
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KillHour posted:United double booked my seat and I lost my window This is what those paid credit cards get rid of, you will (likely) have the higher fare class. http://www.cwsi.net/united.htm Basically even if you book a T ticket off expedia you get bumped to S (or whatever) so you're above all the other expedia jerkoffs.
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Mar 7, 2016 01:21
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KillHour posted:The guy next to me is watching me type this. As-Salaam-Alaikum guy next to me! Yeah, you.
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Mar 7, 2016 01:22
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Lmao y'all clearly haven't flown Air Canada Rouge before, it brings whole new meaning to the phrase "worst airline"
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Mar 7, 2016 01:22
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H110Hawk posted:This is what those paid credit cards get rid of, you will (likely) have the higher fare class. http://www.cwsi.net/united.htm Basically even if you book a T ticket off expedia you get bumped to S (or whatever) so you're above all the other expedia jerkoffs. Expedia jerks like the guy next to you.
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Mar 7, 2016 01:22
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Turtlicious posted:Boss is still calling me CT. I really, really, don't like the name. Then loving tell him in no uncertain terms that it is not your name and stop doing it.
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Mar 7, 2016 01:22
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My company pays for the flights through a travel agency. No fancy credit card booking for me. 
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Mar 7, 2016 01:27
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KillHour posted:My company pays for the flights through a travel agency. No fancy credit card booking for me. Complain to your travel agent that you got double booked. Make sure they have your rewards numbers.
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Mar 7, 2016 01:28
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+1 for black car to/from the airport. When I was living in Tacoma it was around the same price as a taxi, except more reliable and a hell of a lot more comfortable. After I'd used them a few times they dropped the price another $10 or so, making it even more attractive. e: it doesn't sound like this will affect KillHour, but for anyone else--Expedia and the like are fine for researching fares, but always use the airline's site to actually make your reservation. There's no difference if nothing goes wrong, but when things go haywire you will get better customer service if you booked directly. stubblyhead fucked around with this message at 01:35 on Mar 7, 2016 |
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Mar 7, 2016 01:29
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Well, I'm probably going to try and get a raise first, also I know if I say I don't like the nickname openly, it'll just get pushed harder.
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Mar 7, 2016 02:13
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Sounds like a hostile work environment to me!
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Mar 7, 2016 02:14
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CLAM DOWN posted:Lmao y'all clearly haven't flown Air Canada Rouge before, it brings whole new meaning to the phrase "worst airline" I see your airline and raise you China Southern Airlines.
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Mar 7, 2016 02:35
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Is it too soon to say Malaysian Airlines?
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Mar 7, 2016 02:40
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Turtlicious posted:Well, I'm probably going to try and get a raise first, also I know if I say I don't like the nickname openly, it'll just get pushed harder.
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Mar 7, 2016 02:50
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Surely taint crumb is the worse combination to call someone with those words? You're going to need something good to show you're not the bosses lap dog. Your co-workers will already hate you for being internal police and shutting down their late-night porn parties, and generally smacking down the fun poo poo they get away with at work. If you look like the bosses lacky on top of it you will be harassed and ostracized every day.
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Mar 7, 2016 04:05
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Turtlicious posted:Well, I'm probably going to try and get a raise first, also I know if I say I don't like the nickname openly, it'll just get pushed harder. loving tell him to stop calling you that. Do not ask. Do not tell him you don't like it. "Stop calling me that. My name is <name>, use that." After you do that, stop responding to the nickname entirely. I realize that doing this is "standing up for yourself" which seems to be a thing you're loathe to do, but he's just going to get worse until you let him know you have a spine. He's your boss, not your master, there's no reason not to demand that he treat you with respect.
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Mar 7, 2016 05:05
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I'm not saying that it's ok for this boss to be a douche and all that, but I think you guys are overestimating this guys negotiating position. I don't get the impression that he can walk out the door and have a similar job tomorrow.
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Mar 7, 2016 05:08
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adorai posted:I'm not saying that it's ok for this boss to be a douche and all that, but I think you guys are overestimating this guys negotiating position. I don't get the impression that he can walk out the door and have a similar job tomorrow. I think you're right. This is the time to learn some really good skills, get things brought up to an enterprise level, get a bunch of amazing stuff for the resume and then use that to launch into a real job at a company that's not run by children.
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Mar 7, 2016 05:11
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Dr. Arbitrary posted:I think you're right. This is the time to learn some really good skills, get things brought up to an enterprise level, get a bunch of amazing stuff for the resume and then use that to launch into a real job at a company that's not run by children. Enterprises usually have domains.
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Mar 7, 2016 05:15
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Methanar posted:Enterprises usually have domains.
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Mar 7, 2016 05:32
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Judge Schnoopy posted:Surely taint crumb is the worse combination to call someone with those words? I humbly submit my favorite insulting nickname (that I believe I already posted in the thread): Feculent Q. Pusscrust of The Society for Cornholing Unsuspecting Children.
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Mar 7, 2016 05:58
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Sprechensiesexy posted:I see your airline and raise you China Southern Airlines. When I flew China Southern, from Guangzhou to Melbourne, the seat in front of me fell apart (and into my lap). Also, there were small children sleeping with their legs (and heads) in the aisle and the flight attendants just rammed them with the drink cart. Best flight ever.
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Mar 7, 2016 07:08
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adorai posted:I gotta agree, he should stand up a domain and begin joining machines for centralized auth and policies. For someone who knows what they are doing, you could get started in an afternoon or less. For someone starting from scratch, you can probably be up and running by end of day if you start in the morning. I've never built from scratch. How would you do this on a budget? So what would this take? I'm just going to throw out some ideas and maybe someone with more experience can tell me where I'm wrong. This seems like a lot, but just take it slowly. All the user PCs need to be professional or ultimate. Home edition won't cut it. Maybe two entry level Dell servers, each with a 2012R2 Standard License? (We've got several hundred users, so I think you need Standard, right?) Some Buffalo drives for storage. CALs? 200 or so? I don't know how this works. I assume DNS is already set up. This guide would probably be the way to go for setting up the servers. http://social.technet.microsoft.com/wiki/contents/articles/22622.building-your-first-domain-controller-on-2012-r2.aspx Create the domain with the first one, then join the second one. Then you'd need to add a couple of user accounts. Turtlicious (Use this for day to day tasks, it's a standard user. Turtlicious-Admin (Only use this when you need administrative privileges. Give it a strong password. Give this account all the admin privileges) Start making a few user accounts for a few trusted users during the testing phase. Come up with a good username scheme. Assume they'll be using this 30 years from now. First Initial, Second Initial, Lastname is probably ok.) Join one or two test computers to the Domain to make sure things are working. Then you've got to make a basic structure for active directory. You'll have two kinds of accounts in your database. Users and Computers. For computers you might start with a structure like this: pre:Turtlicious.com
Computers (This is a default folder where all new computer accounts go. This folder should be empty if you're doing your job)
Domain Controllers
Servers
Users (This is a default folder where all new user accounts go. This folder should be empty if you're doing your job)
IT
IT Computers
IT Users
Customer Service (This is for the guys who are providing support to your customers, not for internal support)
CS Computers
CS Users
You'll end up creating group policies for the different folders. ( I might set the domain controllers folder to "Deny Inheritance" so that they get their own policy.) You'll have some big policies sitting in Turtlicious.com, Make a Computers Policy and a Users Policy. Start with stuff like password policy. Within the subfolders, you can set more specialized policies. You probably want to have strict policies for the Customer Service Folder. Less strict policies for the IT folder. I think that'd be a good start. Future plans: WSUS server for managing updates. File server Print server (I'm gonna just guess you have a thousand desktop printers lying around. You want a 3rd party vendor to maintain big printers. But you'll need a print server) Remote Management. My last job used NetSupport. You could also use Dameware. When someone calls and says their computer is messed up, you don't want to walk over there to help them find the "Word" icon. Dr. Arbitrary fucked around with this message at 07:54 on Mar 7, 2016 |
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Mar 7, 2016 07:52
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If you're on a domain then it's relatively painless to get MS Remote Assistance working, so look at that first.
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Mar 7, 2016 09:38
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We already have LMI for Operations to be used with out customers, I could probably just re-purpose that internally, plus everyone already knows how to use it.
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Mar 7, 2016 09:40
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Turtlicious posted:Boss is still calling me CT. I really, really, don't like the name. Why do you look at computers to see what they're browsing? Do you not have a secure proxy or other UTM device available to filter and log everything? Oh yeah, no AD...  So get AD, get any kind of UTM or just start filtering everything through a proxy, that's a big portion of your job and you never need to log into someone's computer to get the info. I still think you're taking the piss though.
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Mar 7, 2016 09:50
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DigitalMocking posted:Why do you look at computers to see what they're browsing? Do you not have a secure proxy or other UTM device available to filter and log everything? These are all "public" computers used in operations, that's all boss wants me to work on. I explained the computer layout earlier. Right now, I'm literally just checking all of them and making a list of what's wrong, what's needed to bring to my boss.If we're going to set up a active domain, we're going to need servers from what I understand. I don't have a key to the Telco room yet.
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Mar 7, 2016 09:56
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Turtlicious posted:These are all "public" computers used in operations, that's all boss wants me to work on. AD == Active Directory You can do it on one box if you have to, but that's generally a bad idea in case it shits the bed. If they're public computers, how can you tell who accessed what? Are they assigned to a single person?
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Mar 7, 2016 09:59
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DigitalMocking posted:AD == Active Directory The notes system we use, and logs from LMI, so if User X was logged into LMI at time Y then User X was using the computer to look at Y. Also, yeah, I had assumed it needed to be on it's own server machine, I don't have an office or anything, so I don't want to set it up until I can have back ups, or my own office or something. I'm not going to set up the AD until I get the OK from the boss, because that sounds like, if he doesn't understand what I'm doing, could cause major issues. Right now, I'd have to assign one computer at random to be in charge of the AD, and then hope no-one uses it while I'm gone.
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Mar 7, 2016 10:02
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I say just do whatever makes you look busy until you can find a new role. The place has no IT competency and you're going to kill yourself trying to institute it from the grassroots.
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Mar 7, 2016 10:31
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Swink posted:I say just do whatever makes you look busy until you can find a new role. The place has no IT competency and you're going to kill yourself trying to institute it from the grassroots. Or you konw... he could make an effort, learn a SHITLOAD (provided he puts forth effort and doesn't peter out) and have some big bullet points to put on his resume. Even if the domain he sets up isn't perfect and the next person has to fix it (if it gets to that point... and there is a next person...) he'll still learn a shitload, and next job doesn't know how lovely his AD structure was at this one
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Mar 7, 2016 10:40
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Turtlicious posted:Right now, I'd have to assign one computer at random to be in charge of the AD, and then hope no-one uses it while I'm gone. It has to be run on Server OS. You might start small by ignoring the customer service people and getting everyone else who isn't part of that mess on the domain. That might let you save money while you're getting set up. Baby steps. I did some labs through Microsoft a year back that basically had me build a domain from scratch. I'll see if I can find the link, it was like $60 for 6 months of access if I remember correctly. If you're the kind of person who likes to be very prepared, you could probably do the entire process with Powershell commands in the lab, write them all down, and then deploy with some confidence that you have every step covered. I'm almost tempted to suggest that even though you're a beginner, install Server 2012R2 Core. It has all the capability of the GUI, but you only get the command line. That will cut down on the possibility of someone getting access and using it for dumb poo poo. If they log in and just see C:\ They're going to look for something easier to mess with. There are a ton of accessible YouTube videos out there too. I'll see if I can find a few.
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Mar 7, 2016 11:26
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Go to your boss and tell him that to do your job properly you need a certain amount of tools. Those tools involve two small business servers of some flavour (HP Microserver is cheap and surprisingly competent for $700) with Windows Server licenses and CALs, a secure area where other people can't gently caress with them, and a mandate to do whatever changes necessary to get the place up to snuff. From what you've told us this sounds a lot like a call center, so I assume that like most call centers your floor is a rapidly revolving door where people join and leave every day. In that case it might be easier to make generic user accounts (one per computer) that automatically log on to each computer instead. Obviously unprivileged so the users can't mess with settings. Apply group policies to manage computer configuration. Then roll out WSUS to manage updates, WDS for automatic (re)deployment of workstations, and an AD-authenticated web proxy with content filtering.
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Mar 7, 2016 12:39
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