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A genius today ran some reassignment rules in SFDC for all support cases in the middle of the day. Result no one globally can edit or create support tickets for the past 5 hours. This is someone who always does this and who knows to only do this at the weekend even if begged by the business. Best part is dealing with the shitstorm that is C level people demanding we get SFDC Support to stop the process so people can work and when being told by them that it is not possible them flipping out. If you want total control over a system don't use a cloud product and also don't just give every idiot on the help desk sys admin.
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May 13, 2016 16:57
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Has anyone done a wellness check on larchesdanrew? No posts in ~3 weeks, hope he's doing ok! For content, my company got crypto'd, again. This is now the 3rd time in 6 weeks, plus we had the whole W2 debacle where payroll sent the entire company's W2s to a scammer, who preceded to file tax returns on everyones' behalf. Also, we found out yesterday that when our helpdesk manager left 6 months ago he didn't automate pushing out Windows updates, so for the past 24 hours all PCs have had to suffer through catching up on 6 months of outstanding updates. It's truly been a wonderful week/month/quarter.
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May 13, 2016 17:34
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Hoopaloops posted:Has anyone done a wellness check on larchesdanrew? No posts in ~3 weeks, hope he's doing ok! If your last guy didnt setup WSUS loo into setting that up now. It's a quick easy setup, even with the GPOs to point PCs toward your update server. Can really help you with approving patches and getting them quickly deployed.
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May 13, 2016 17:37
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Hoopaloops posted:payroll sent the entire company's W2s to a scammer, who preceded to file tax returns on everyones' behalf. Holy poo poo how even I just can't
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May 13, 2016 17:41
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Hoopaloops posted:we had the whole W2 debacle where payroll sent the entire company's W2s to a scammer, who preceded to file tax returns on everyones' behalf. enjoy your free credit checks
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May 13, 2016 17:58
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Hoopaloops posted:plus we had the whole W2 debacle where payroll sent the entire company's W2s to a scammer, who preceded to file tax returns on everyones' behalf. Jesus loving Christ.
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May 13, 2016 18:13
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Hoopaloops posted:Has anyone done a wellness check on larchesdanrew? No posts in ~3 weeks, hope he's doing ok! You wouldn't happen to work for a monitoring company on the East Coast, would you? If not, that's one hell of a coincidence since they also managed to send all their W2s to some rear end in a top hat.
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May 13, 2016 18:16
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id imagine that kind of poo poo happens entirely too often
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May 13, 2016 18:17
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Wrath of the Bitch King posted:You wouldn't happen to work for a monitoring company on the East Coast, would you? If not, that's one hell of a coincidence since they also managed to send all their W2s to some rear end in a top hat. I will avoid getting specific but I wouldn't really describe us as a monitoring company. It's definitely a seasonal scam that's getting pretty common, so I guess I'm glad to hear there are other people falling for it to? The joke's on whoever wanted to file my tax return though - enjoy owing Uncle Sam a pile of cash! I'm more worried about my SSN being out there, that's something that I think will definitely come back to haunt me.
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May 13, 2016 18:42
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Customer complaining about slow DSL speedsquote:Please, if we can, bypass the idiotic steps here. I'm an electrical engineer with quite a bit of computing and network knowledge. Can't wait to see how this ends.
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May 13, 2016 18:44
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"My ADSL is slow when everybody is in the office" "Yup" There's not really much else you can do for people in that situation.
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May 13, 2016 18:48
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kensei posted:Customer complaining about slow DSL speeds  says power-cycling the modem fixes the issue.
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May 13, 2016 18:49
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Thanks Ants posted:"My ADSL is slow when everybody is in the office" Yes and the roads are slow when everyone is driving.
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May 13, 2016 18:52
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Kaethela posted:
 says even if you tell him to do that, there's no way an electrical engineer with quite a bit of computing and network knowledge is going to actually do it.
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May 13, 2016 18:54
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Hoopaloops posted:I will avoid getting specific but I wouldn't really describe us as a monitoring company. It's definitely a seasonal scam that's getting pretty common, so I guess I'm glad to hear there are other people falling for it to? At my buddy's company it was the frontdesk lady/receptionist that apparently sent the data out. She still works there, somehow.
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May 13, 2016 19:12
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Hoopaloops posted:I will avoid getting specific but I wouldn't really describe us as a monitoring company. It's definitely a seasonal scam that's getting pretty common, so I guess I'm glad to hear there are other people falling for it to? If you haven't already lock down your credit bureau files. My Identity hasn't been compromised that I know of but I still did it for the peace of mind.
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May 13, 2016 19:49
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kensei posted:Customer complaining about slow DSL speeds Ticket closed, grass is green.
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May 13, 2016 20:26
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idk where to even put this, but this is the kind of poo poo my dad sends me on the regular even though I haven't kept up with pc hardware in over a decade.
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May 13, 2016 20:29
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Toshimo posted:idk where to even put this, but this is the kind of poo poo my dad sends me on the regular even though I haven't kept up with pc hardware in over a decade. Buy a ChromeBook. Good luck.
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May 13, 2016 20:31
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We nearly fried a co-op kid today. He was given a laptop power adapter to test with a multimeter, and after verifying it was putting out 19V, he for some reason tried to test just the mickey mouse cable, i.e. he did the equivalent of poking the tester prongs directly into the wall socket. Luckily he managed to not actually shock himself in the process and the surge arrester on the workbench had a built-in circuit breaker. I don't blame the kid, I blame the person who gave him the task without making sure he'd been trained how to do it properly. I can still smell the burnt wire.
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May 13, 2016 20:32
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Hoopaloops posted:I'm more worried about my SSN being out there, that's something that I think will definitely come back to haunt me. Welcome to the world of everyone who has had to get government clearance with the good old US government. Twice now my entire life history has been taken by chinese hackers/spammers. SSN, entire credit check information, history of all addresses I've lived at. It is awesome.
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May 13, 2016 20:55
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GreenNight posted:Yes and the roads are slow when everyone is driving. The road is no slower than it has ever been. Its position is fixed.
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May 13, 2016 21:07
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Che Delilas posted:The road is no slower than it has ever been. Its position is fixed. I'm fixed and the world moves around me.
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May 13, 2016 21:10
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If the road is a treadmill does the car take off
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May 13, 2016 21:13
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Entropic posted:We nearly fried a co-op kid today. This is a dumb question from someone who has very little high voltage electrical knowledge: Why was this a problem? Is 120V way too much for a multimeter or something? Did he short it out? I get that it would be enough to kill him if something went wrong, but isn't testing wall outlets with a multimeter something people regularly do?
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May 13, 2016 21:26
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wa27 posted:This is a dumb question from someone who has very little high voltage electrical knowledge: Why was this a problem? Is 120V way too much for a multimeter or something? Did he short it out? I get that it would be enough to kill him if something went wrong, but isn't testing wall outlets with a multimeter something people regularly do? This is bad in multiple ways. In this case, it sounds like too much current was pushed through the multimeter causing the wires/circuit board to melt across and short (which caused a fire). Compounding this, your basic POS multimeter isn't even setup to protect itself from from AC current as they are used to test DC electronics and not power distribution systems.
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May 13, 2016 21:46
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Khisanth Magus posted:Welcome to the world of everyone who has had to get government clearance with the good old US government. Twice now my entire life history has been taken by chinese hackers/spammers. SSN, entire credit check information, history of all addresses I've lived at. It is awesome. Same here, but the icing on my cake is after all that I was also denied the clearance. Yay.
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May 13, 2016 21:51
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wa27 posted:This is a dumb question from someone who has very little high voltage electrical knowledge: Why was this a problem? Is 120V way too much for a multimeter or something? Did he short it out? I get that it would be enough to kill him if something went wrong, but isn't testing wall outlets with a multimeter something people regularly do? Yes, it is, but since he was testing DC he probably didn't switch the multimeter to AC mode.
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May 13, 2016 21:53
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wa27 posted:This is a dumb question from someone who has very little high voltage electrical knowledge: Why was this a problem? Is 120V way too much for a multimeter or something? Did he short it out? I get that it would be enough to kill him if something went wrong, but isn't testing wall outlets with a multimeter something people regularly do? You can test wall outlets with correctly set up equipment, but if you do it wrong you might as well be sticking a fork in the outlet and you'll have a dead short. Which in any competently wired modern building is just going to trip a circuit breaker pretty quickly, but not before you potentially fry whatever you were shorting the circuit with and if you were touching the circuit you will give yourself a very nasty shock.
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May 13, 2016 22:01
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Entropic posted:We nearly fried a co-op kid today. Some kid in my Tech-Ed class kept blowing the breaker every time he tried powering on his mock-up home wiring project. Took 3 times before the teacher went over and found out he had wired the hot straight to the ground. This was important because the breaker he was tripping was on the same circuit as the entire CAD bay, 16 PCs and attendant heavy equipment all power cycling at the same time.
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May 14, 2016 00:27
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Khisanth Magus posted:Welcome to the world of everyone who has had to get government clearance with the good old US government. Twice now my entire life history has been taken by chinese hackers/spammers. SSN, entire credit check information, history of all addresses I've lived at. It is awesome. I'm still violently angry about that. I've actually had to sit down with the family and teach them how to avoid questions about me, my job, or other poo poo like that from 'friends' on the internet.
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May 14, 2016 01:53
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We've been getting hammered with this lovely e-mail based Locky attack at work: https://myonlinesecurity.co.uk/spam-malware-emailing-photo-05-11-2016-82-95-82-delivers-locky/ It began showing up in non-work mailboxes, so I make the assumption it wasn't just directed at where I work/wider community it resides in, and is infact a giant shotgun approach. As normal I do a little write up on it for work, and because I know my family members are just itching to click on mysterious attachments in e-mails I do a slightly less technical, slightly more "don't loving click on this poo poo no matter how curious you are." on faceblook. My only response is some fairly distant relative who I'm not even friends with asking why she can't play games or watch movies on facebook. Which I didn't answer fast enough for my mom so she called me to complain.
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May 14, 2016 09:01
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Hoopaloops posted:Has anyone done a wellness check on larchesdanrew? No posts in ~3 weeks, hope he's doing ok! He's fine. Just checked a few minutes ago.
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May 14, 2016 13:21
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Malek posted:He's fine. Just checked a few minutes ago. please let him out of your basement.
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May 14, 2016 17:18
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ChickenOfTomorrow posted:please let him out of your basement. That is none of your concern.
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May 14, 2016 17:22
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ChickenOfTomorrow posted:please let him out of your basement. Bricked in behind box after box of Buffaloes...
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May 14, 2016 17:25
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ChickenOfTomorrow posted:please let him out of your basement. That's entrapment.
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May 14, 2016 17:26
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ChickenOfTomorrow posted:please let him out of your basement. No. (Seriously though, he's fine.)
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May 14, 2016 18:26
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BigPaddy posted:If you want total control over a system don't use a cloud product and also don't just give every idiot on the help desk sys admin. Besides contractors, I'm amazed nothing got razed to the ground when the business wanted someone else completely untrained to have admin right to make "Changes". Luckily he only made half baked non functional workflows, but his legacy was hundreds of thousands of lead imports with zero de-duplication which still stands today. I want draw a line in the sand and nuke older data from orbit, but management being very sales oriented want to keep it all.
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May 14, 2016 19:05
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I'm alive. I still lurk the thread daily.
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May 15, 2016 03:58
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