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pixaal posted:Pissing me off: Office365 random password I worked with a dev on a PBX Communication front end. Users could log in, check their vmail, see call metrics, and what not. it assigned people a random password. Female client called in very upset that it gave her "broomrape" as a password.
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Jun 14, 2016 17:33
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^ lol
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Jun 14, 2016 18:12
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Opposite of pissing me off: My girlfriend's got a touch-screen laptop that she loves a lot and we were hanging out and I was on Facebook and she was shoulder-surfing and wanted me to click on a link so she reached out and poked my monitor  (yes I cleaned it afterwards but it was still goddamn adorable)
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Jun 14, 2016 18:15
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Wow... just had a tech support case with Comcast that wasn't a horribly botched poo poo show as such interactions normally are. Called yesterday about problems at one of our branch locations. They scheduled a tech for the next day, who arrived almost to the minute when they where scheduled. He looked at it, found the problem, fixed it, and gave me his direct celllphone number to call if we had any more issues. I think I'm in the Twilight zone...
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Jun 14, 2016 18:21
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DACK FAYDEN posted:Opposite of pissing me off: My girlfriend's got a touch-screen laptop that she loves a lot and we were hanging out and I was on Facebook and she was shoulder-surfing and wanted me to click on a link so she reached out and poked my monitor When people would touch my iMac screen I would look at them, take out a microfiber cloth, wipe the spot they just touched, and stare at them.  Took them 3-4 times to figure out they shouldn't do that.
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Jun 14, 2016 18:22
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Bob Morales posted:When people would touch my iMac screen I would look at them, take out a microfiber cloth, wipe the spot they just touched, and stare at them. Yeah, I hate when people touch my monitors. Which makes me a hypocrite, because I find myself doing it to other people's monitors. I don't know where I picked up this habit, but it's me, I'm the terrible person.
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Jun 14, 2016 18:24
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I'd pay good money for a rackmountable camera so I can see which idiot is fidgeting with cables at our branch locations. Extra money if it had motion detection and could start recording when motion is recorded.
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Jun 14, 2016 18:53
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Hang a webcam off a server and install the terrible bundled software.
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Jun 14, 2016 19:04
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Replace one patch cable with poorly grounded 240v
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Jun 14, 2016 19:09
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Sheep posted:I'd pay good money for a rackmountable camera so I can see which idiot is fidgeting with cables at our branch locations. We use a few of: http://www.apc.com/shop/ca/en/products/NetBotz-Room-Monitor-455-without-PoE-Injector-/P-NBWL0455 Does motion control for the camera, as well as temp/humidity sensors. Probably a few other things as well. I've been happy with them.
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Jun 14, 2016 19:20
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Orcs and Ostriches posted:We use a few of: http://www.apc.com/shop/ca/en/products/NetBotz-Room-Monitor-455-without-PoE-Injector-/P-NBWL0455 For 2800 bucks is drat sure better do a million things.
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Jun 14, 2016 19:38
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Erwin posted:Yeah, I hate when people touch my monitors. Which makes me a hypocrite, because I find myself doing it to other people's monitors. I don't know where I picked up this habit, but it's me, I'm the terrible person. When I need to point at a monitor I touch with my fingernail. That's okay isn't it?? E: Hand flipped so my palm is away from the screen.
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Jun 14, 2016 19:42
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Sickening posted:For 2800 bucks is drat sure better do a million things. Everything under 10K is basically written off as change here, so I don't know how that compares to other cameras. Also, I think that's in $ Canadian, so it's probably cheaper everywhere else.
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Jun 14, 2016 19:43
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Orcs and Ostriches posted:Everything under 10K is basically written off as change here, so I don't know how that compares to other cameras. Also, I think that's in $ Canadian, so it's probably cheaper everywhere else. You can also get those plastic cable locks. They connect into a port and then lock with a plastic key to keep connected cables locked in. Those and some locking port blockers will keep away all but the most destructive of idiot users.
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Jun 14, 2016 20:32
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New thread title More poo poo that pisses you off: she reached out and poked my monitor
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Jun 14, 2016 21:11
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Orcs and Ostriches posted:Everything under 10K is basically written off as change here, so I don't know how that compares to other cameras. Also, I think that's in $ Canadian, so it's probably cheaper everywhere else. drat... I have to get approval if something is over $50 USD here.. Owner once threw a fit over a $75 additional paper tray on a printer and held a meeting about it to discuss if we actually needed it. Needless to say, he is a bit "frugal"... yeah, that's the word...frugal....
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Jun 14, 2016 21:29
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stevewm posted:drat... I have to get approval if something is over $50 USD here.. Owner once threw a fit over a $75 additional paper tray on a printer and held a meeting about it to discuss if we actually needed it. That meeting literally cost more than the paper tray. People who don't understand economics and opportunity cost when scheduling meetings infuriate me.
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Jun 14, 2016 21:43
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Storysmith posted:That meeting literally cost more than the paper tray. People who don't understand economics and opportunity cost when scheduling meetings infuriate me. Yeah, its quite infuriating when we do have to make any large purchase. It takes weeks and I have to get at least 3-4 quotes from vendors. If there is more than a few $100 difference between then I have to explain in detail why that is. He looks at everything down to the last dollar. Its annoying, but I've managed to endure 15 years of it. Its a running joke in the company to never mention printers to the owner again, hahaha.
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Jun 14, 2016 21:50
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stevewm posted:Yeah, its quite infuriating when we do have to make any large purchase. It takes weeks and I have to get at least 3-4 quotes from vendors. If there is more than a few $100 difference between then I have to explain in detail why that is. It's tedious time wasting that burns far more money than it ever saves.
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Jun 14, 2016 21:54
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stevewm posted:drat... I have to get approval if something is over $50 USD here.. Owner once threw a fit over a $75 additional paper tray on a printer and held a meeting about it to discuss if we actually needed it. I've discussed adding an addition email only office 365 account for several hours of back and forth between a department head and CFO. It's $5/month the person is full time yes you can just email this person. The problem is not that its a lot it's that its a reoccurring cost. I can disable it if you fire them tomorrow, we'll only pay $0.17 for that! I'll keep the accounts trim just give me blanket "keep it under X people without asking" rather than let's debate if we're going to keep said employ because this could in theory cost us $10,000 ignoring that that would take over 166 years. I'm always surprised when I need to ask for $10,000 worth of hardware and get it approved without blinking by the exact same person. They also complain about hours billed from outside labor. I've had success saying we need to be sold a solution not an hourly worker tell us the total job cost. I've had to nudge a few into figure out how many hours it will take pad that out and give that to me, if you somehow go over that you eat the extra hours. Pretty sure this winds up costing more but it gets poo poo done.
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Jun 14, 2016 21:58
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pixaal posted:They also complain about hours billed from outside labor. I've had success saying we need to be sold a solution not an hourly worker tell us the total job cost. I've had to nudge a few into figure out how many hours it will take pad that out and give that to me, if you somehow go over that you eat the extra hours. Pretty sure this winds up costing more but it gets poo poo done.
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Jun 14, 2016 22:12
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Sheep posted:I'd pay good money for a rackmountable camera so I can see which idiot is fidgeting with cables at our branch locations. Maybe try a trail/game camera. Not rackmountable but it shouldn't be hard to figure out how to mount one.
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Jun 15, 2016 00:21
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I get an IM from two people asking what device is on an IP. I tell them that its our Aruba controller, I ask why and don't get an answer from either of them. Couple of mintues later, I get a huge IM from my boss(B1) saying that his boss(B2) thought the network was slow that morning, and decided to go find out why. He digs into Splunk and pulls a report saying a lot of traffic was going to the controller. I look at the report he has, and according to it, each of wireless APs is sending anywhere from 1 to 50Gbps of traffic to the controller. Which is odd for multiple reasons, 1. They can't do that 2. I would notice if our network suddenly broke the laws of physics. 3. One of the sites that is supposedly sending 180Gbps of traffic only has a 20mb pipe. I look at the tool we use, nothing is using more then a trickle of bandwidth. I look at the interface on the firewall its connected to at a branch. I see that its also not sending an non-stop flood of traffic. However, I notice that the total traffic on that port is awfully close to what the reported traffic per second is in the report. So splunk is misreading the data and shouldn't be trying to read that as Mbps. I send this to my boss and he forwards it up. 10 minutes later, email from Boss 2. He says the traffic is still too high, even if the numbers that he is looking at aren't right. I pull even more stats, looking at traffic all day it averages out to be about 300k/s for all the APs talking to the controller. 30 minutes later, 2nd email from Boss 2. Now he wants to have a meeting about why this traffic is so high. I'm tempted to clear all those interface stats so it will bottom out and will magically save the day.
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Jun 15, 2016 01:55
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We had these wireless ap's that would spike to 5gbs a couple random times during the day (not possible of course), never figured out what it was
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Jun 15, 2016 02:06
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Bob Morales posted:We had these wireless ap's that would spike to 5gbs a couple random times during the day (not possible of course), never figured out what it was Maybe an internal loop?
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Jun 15, 2016 07:59
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Quit my helpdesk job to pursue medical school  https://my.mixtape.moe/byyxak.webm
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Jun 15, 2016 08:37
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Takkaryx posted:Quit my helpdesk job to pursue medical school Goodluck!
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Jun 15, 2016 08:39
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Haha us IT people reckon we've got it tough. Try med school. Gods speed!
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Jun 15, 2016 09:45
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Holy poo poo why do people pass the buck so drat much. We need to sign a contract for a new VOIP provider, the director needs to sign it. For some reason he's passed it to the finance manager, she then sent it to me to print and sign, then she noticed the term was wrong and wants me to get it changed. What the gently caress is so hard about filling in a .DOC, or just mailing someone. Nevermind vital systems and knowledge they really are helpless when I'm not around.
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Jun 15, 2016 13:24
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nexus6 posted:Pissing me off: Gmail. We use Google Apps for Business and twice this week my account has been "Temporarily Locked Down" because it itself froze. I tried to insert an image into a message and when it took a minute before anything appeared I refreshed the page and I've been kicked out. Update on this. Apparently I somehow exceeded the bandwidth limit of 750MB an hour on a day I sent 10 emails.
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Jun 15, 2016 13:54
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Bob Morales posted:We had these wireless ap's that would spike to 5gbs a couple random times during the day (not possible of course), never figured out what it was I've seen weird bandwidth readings when I was polling SNMP too often on certain devices. I forget the specifics, but IIRC it was net-snmp on OpenWRT got unhappy if I polled it more than once every 5-10 seconds. Instead of consistent updates I'd get nothing, nothing, nothing, then a spike where all the traffic from the last X time period suddenly registered, causing it to show very bursty usage at well over line rate rather than continuous data.
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Jun 15, 2016 15:20
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Takkaryx posted:Quit my helpdesk job to pursue medical school Remember the healthcare IT workers when you're in the white coat, friend.
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Jun 15, 2016 15:26
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I don't understand the decisions people make. Or don't make, I don't know, they're stupid. We have an internal PO form on sharepoint and it can have anywhere from one to over a dozen part numbers on it. There's a field for comments where we often elaborate on the part number design. If you exceed the viewable space in this text box, it becomes scrollable but NOT EXPANDABLE. Which means that when we turn this form into a PDF to send it off (they're in a different region/don't use sharepoint), it's impossible to read the rest of the comments. WHY are people so stupid to not consider the fact that it might be good to make text boxes expandable, especially when they're open-ended like "Comments"? And other text boxes like part numbers and a "Note" text box for each line item just cut things off if they get too long. It's so stupid.
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Jun 15, 2016 15:41
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Takkaryx posted:Quit my helpdesk job to pursue medical school This video was extremely satisfying and therapeutic. Good luck with med school! Diagnosing a human is probably a lot like diagnosing a computer, except that computers lie a lot less.
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Jun 15, 2016 15:51
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Pissing me off today... Phone and online business listing databases... Particularly Apple and their "Maps Connect". We have had some issues with these websites giving out our office phone number instead of our store phone number, leading to customers calling the wrong number. We recently found out Siri was giving out the wrong number if people used it to ask for the store. Apple has a website called Maps Connect so you can submit and correct business listings.. They must have absolutely brain dead employees doing the verification on these... Despite me filling out all the information correctly and linking to our website , and our locations along with their information being prominently displayed on our website, they continue to deny my edits because they cannot "verify" the information. I have sent them links to local newspaper and government websites announcing the store openings, vendor websites showing our store locations as dealers, links to 3rd party websites showing pictures of said stores, etc.. Still they deny it, saying additional verification is needed, but yet won't say exactly what they need!
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Jun 15, 2016 16:19
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stevewm posted:Pissing me off today... Phone and online business listing databases... Particularly Apple and their "Maps Connect". They can't just call the numbers?
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Jun 15, 2016 16:48
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CEO is asking the board-layout guy to break the laws of physics. 
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Jun 15, 2016 16:50
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Gounads posted:They can't just call the numbers? Well, you could also have someone who setups a number specifically to hijack another companies calls. *shrug*
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Jun 15, 2016 17:32
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ratbert90 posted:CEO is asking the board-layout guy to break the laws of physics. I had a UK customer who did some reverse DNS lookups and traceroutes and poo poo on some Google servers, and of course they came back as registered in California. He took this to mean that our service (which utilizes some google services) was breaking some EU data security laws by sending his data to California. We weren't. Google registers every server it owns to CA. His traceroutes showed like 5ms times to some of the servers; we'd have to break the speed of light to send the information from the UK to California in that timeframe. This did not convince him. It ended up being a huge mess.
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Jun 15, 2016 17:33
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ConfusedUs posted:I had a UK customer who did some reverse DNS lookups and traceroutes and poo poo on some Google servers, and of course they came back as registered in California. Could be worse: https://consumerist.com/2016/04/11/this-farm-in-kansas-is-the-default-address-for-all-american-internet-users/ http://fusion.net/story/287592/internet-mapping-glitch-kansas-farm/
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Jun 15, 2016 17:47
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