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pr0digal posted:The SAN I'm installing today requires an internal DNS server with correct forward and backward lookups. The client finally provided the information (after telling me to go use Google originally) and the IP looked a little weird because it began with 104. 
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Jun 28, 2016 16:28
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Renegret posted:You know how they say that doctors make the worst patients? My desktop is for non-important files that I use for entertainment. Anything remotely important actually gets organized.
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Jun 28, 2016 16:32
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This is, rather unfortunately, par for the very rough course with this guy. No internal NTP server? Check (though this isn't a huge deal, I can use an external one) Told me to me use Google DNS when I first asked him about DNS? Check! No directory services (AD or OD)? Check! Only ran four ethernet drops when there should have been eight? Check! Never ever loving shows up on time ever? Check! Signed off on an SOW saying there would be 10GbE connectivity and didn't actually run 10GbE (half the cable is 5e) or provide 10GbE switches? Check! Install what looks like a single AP for an entire office? Check! Really I think it's just a matter of time before his own coworkers murder him.
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Jun 28, 2016 16:39
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devmd01 posted:Hooray, level3 outages affecting our entire mpls! Where at? We've got a few Level3 mpls and ipvpn circuits, they're all clean.
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Jun 28, 2016 16:46
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Localized to Indianapolis/anything going through it.L3 Ticket posted:*** CASCADED EXTERNAL NOTES 28-Jun-2016 14:59:05 GMT From CASE: 110xxxxx - Event Translation: We unplugged and plugged in the SFP.
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Jun 28, 2016 16:48
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devmd01 posted:Localized to Indianapolis/anything going through it. Hey, why not. Better than the alternative we got here. Oh this huge outage? I didn't do anything to fix it. Nope. It was fine when I got here, never able to replicate. Must have been a coincidence that the issue walked five minutes after I arrived on site. Also whatever you do, don't bill us since we totally didn't do anything to fix it. Yes I know you talked to my tech who said he swapped equipment but I'm his boss and I'm saying it was fine when we got here. We better not get charged for this. This basically stopped once we started charging them anyway, in addition to adding in tons of RCA paperwork.
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Jun 28, 2016 16:56
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pr0digal posted:The SAN I'm installing today requires an internal DNS server with correct forward and backward lookups. The client finally provided the information (after telling me to go use Google originally) and the IP looked a little weird because it began with 104. What's a VPN
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Jun 28, 2016 17:02
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Thanks Ants posted:What's a VPN quote:they just better hope the internet never goes down or goodbye internal lookups
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Jun 28, 2016 17:52
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So my guy with the "dead hard drive" finally got a copy of his current data and a windows 7 computer. I connect in, copy all the files where they should be, run the installer, everything is great! Then I run the check database integrity tool and get page after page of "INVALID HEADER! INVALID RECORD SIZE! INVALID FIELD NAME!" Turns out half of his databases have been cryptolockered. His story of what exactly happened when this whole deal began has changed like 15 times, but based on the most recent story, they did the upgrade to Windows 10 and it actually completed fine... but then the computer shut down and wouldn't boot, so they took it to Geek Squad who just told them their hard drive failed and to buy a new one. No word about any kind of virus or file corruption or anything until now. I just hope their windows 7 computer isn't hosed now, and I hope he doesn't try to blame me if it is.
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Jun 28, 2016 18:42
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A Pinball Wizard posted:So my guy with the "dead hard drive" finally got a copy of his current data and a windows 7 computer. I connect in, copy all the files where they should be, run the installer, everything is great! Then I run the check database integrity tool and get page after page of "INVALID HEADER! INVALID RECORD SIZE! INVALID FIELD NAME!" Turns out half of his databases have been cryptolockered. As someone who used to work at geek squad: yeah sounds about right. If you think their in-store people are bad, oh boy you haven't seen anything til you've worked with their service center. Holy smokes that service center is bad. I had a computer once that straight up wouldn't POST. Wouldn't boot to removable media or anything. Would just lock up on the BIOS screen. Sent it off to service, and three weeks later it comes back with a note saying that the hard drive's dead, and no repair done because the stores should be swapping hard drives. So my coworker swaps the hard drive, naturally it doesn't work, the customer had a complete meltdown in the store and I didn't blame her one bit. The only saving grace to this is I convinced my management to take care of the customer and just give her a free computer. Even in my idiot retail days I was smart enough to document the hell out of everything I did, boss man was able to push back on them because I documented "holy poo poo this is not a hard drive issue don't you dare pull that on me" all over the ticket. Renegret fucked around with this message at 19:19 on Jun 28, 2016 |
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Jun 28, 2016 19:12
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ErIog posted:This is the kind of thing where it quickly goes from, "aww man, gotta drink at night to forget the pain of computer janitoring, amirite" to "carrying a flask on the job wouldn't be so bad..." Thankfully, it didn't break my mind.
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Jun 28, 2016 20:51
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Renegret posted:As someone who used to work at geek squad: Did you trying turning it off and buying a drive again?
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Jun 28, 2016 21:13
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18 Character Limit posted:Did you trying turning it off and buying a drive again? Doesn't GeekSquad just replace the drive for every issue and charge $500?
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Jun 28, 2016 21:46
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Lobus posted:Doesn't GeekSquad just replace the drive for every issue and charge $500? It's only $250  But otherwise yes e: TO BE FAIR the pricing scheme changed to be cheaper and better for the customer around the time I left but like hell I'm going to go through the effort to explain it. Renegret fucked around with this message at 22:13 on Jun 28, 2016 |
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Jun 28, 2016 22:08
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It's always a great sign when the installer fails to get past the EULA. And this thing is supposed to be run by the customer. I don't think their support is going to get back to me any time soon either.
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Jun 28, 2016 22:32
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My entire building is suffering packet losses less than a day after a widespread internet outage. Please continue to try and convince me I have a virus ISP 
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Jun 28, 2016 23:54
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larchesdanrew posted:My entire building is suffering packet losses less than a day after a widespread internet outage. Please continue to try and convince me I have a virus ISP Sounds about right.
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Jun 29, 2016 00:00
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larchesdanrew posted:My entire building is suffering packet losses less than a day after a widespread internet outage. Please continue to try and convince me I have a virus ISP Sounds like you need a new hard drive to me.
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Jun 29, 2016 00:16
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larchesdanrew posted:My entire building is suffering packet losses less than a day after a widespread internet outage. Please continue to try and convince me I have a virus ISP The old saying "Don't piss on my back and try to tell me it's rain" seems strangely appropriate.
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Jun 29, 2016 00:20
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Daylen Drazzi posted:The old saying "Don't piss on my back and try to tell me it's rain" seems strangely appropriate. http://dendycrew.com/track/dont-piss-on-my-head
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Jun 29, 2016 01:01
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Lobus posted:Doesn't GeekSquad just replace the drive for every issue and charge $500? As well as providing a free offsite storage facility for the porn they find on the old drive! EDIT: Although restoring sucks,
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Jun 29, 2016 03:09
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Renegret posted:As someone who used to work at geek squad: This makes me feel better about the independent repair shop I used to work at. I knew Geek Squad sucked but not this bad.
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Jun 29, 2016 11:15
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Segmentation Fault posted:This makes me feel better about the independent repair shop I used to work at. I knew Geek Squad sucked but not this bad. I worked directly across from a Best Buy during the dawning age of wireless networking. Beside the usual 10-20 dissatisfied BB customers we got to scoop each week we also got to do some basic networking security for them. One day a wild "GEEKSQUAD" signal appeared and, curiously, was unprotected by even a basic password. It was about a quarter mile between our shop and theirs so the signal was very weak but still useable which was quite impressive. A cursory investigation found it was, in fact, the main router for the Geek Squad's repair area and any PC attached with active shares was discoverable, including their master repair software and every working customer computer joined to the network. I called their store and told whoever picked up their GS line, who responded with a bit of a confused thanks. A day later nothing had changed. I dug a bit further and found the GS PC had a share of their Users directory, so I placed a text file onto their Desktop with a title something like "YOUR NETWORK IS INSECURE" and some generic instructions for wireless security. That experience further solidified my opinion of their service quality.
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Jun 29, 2016 12:59
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Segmentation Fault posted:This makes me feel better about the independent repair shop I used to work at. I knew Geek Squad sucked but not this bad. The QC at the service center was terrible, but to be fair I just gave my worst example of the 2 years I worked there and it is in no way the standard. We shipped about 10-15 computers to service a day and the majority of them were completely unremarkable. The only thing consistent about the service center was that it was slow. Sometimes the techs were incredible, sometimes they were beyond hope. Sometimes they'd quote a customer $300+ for replacing an entire motherboard because of a blown cap, sometimes they'd just solder a new one. It was wildly inconsistent, my best guess as to why was poor training, low wages, and ridiculous metrics. In my mind it was a sweatshop for computer repair. It was one building that provided service for every store in the nation. Techs had no names, just numbers, and it was incredibly difficult for us to communicate with them. I had a coworker get a talking to once because she dug out their phone number and called them directly for an update. Nope, you're supposed to use the escalation form that has a 2-3 day turnaround for responses and can't exceed the length of a tweet. Even tickets had this same character length limit, the best way to give any sort of details on what was done so far was to write it out on some paper and slip it inside the laptop before you ship it. I tend stand up for Geek Squad because there's some good people there who use it as a stepping stone to move on to better things. I had a lot of great coworkers who used it as a part time job as they made their way through college before they moved on to better things, and I also had a lot of lovely ones who couldn't do any better and were stuck there for life. At the end of the day, it's the management who's the problem, not the people who work there. It has the potential to be a good shop, but management doesn't let it because they're too interested in money.
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Jun 29, 2016 13:03
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God drat I make dumb posts when I'm tired e: and I'm always tired
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Jun 29, 2016 13:16
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Renegret posted:I tend stand up for Geek Squad because there's some good people there who use it as a stepping stone to move on to better things. I always viewed "Geek Squad" on a resume as a black mark.
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Jun 29, 2016 15:15
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Rhymenoserous posted:I always viewed "Geek Squad" on a resume as a black mark. Depends on the time frame. 6 months geek squad = good, candidate knows how terrible IT can be if you're totally soulless. 1 year geek squad = fine, getting hands-on experience with computers and customer interaction, trying to break into the field. 1+ year or previous experience before Geek Squad = avoid the gently caress out of this candidate they aren't going to cut it past helpdesk.
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Jun 29, 2016 15:26
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Judge Schnoopy posted:Depends on the time frame. 6 months geek squad = good, candidate knows how terrible IT can be if you're totally soulless. 1 year geek squad = fine, getting hands-on experience with computers and customer interaction, trying to break into the field. 1+ year or previous experience before Geek Squad = avoid the gently caress out of this candidate they aren't going to cut it past helpdesk. It really, really depends on the area. I hired a drat good sysadmin that was on bumpy ground from losing his gig in 2008 and took a GS job for almost two years before coming back to sysadmining. But being hired onto a job around here is like trying to find water in Arizona.
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Jun 29, 2016 15:53
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Segmentation Fault posted:This makes me feel better about the independent repair shop I used to work at. I knew Geek Squad sucked but not this bad. You got offa that retail desk? 
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Jun 29, 2016 16:06
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[CEO to his assistant, on Sunday] Please have IT remove [names] from [distribution list on Tuesday] [assistant to IT, this morning] Please remove [users] from [distribution list] per forwarded CEO's email. [IT to assistant] All done! [IT to assistant] I have reversed these changes and will re-apply them on Tuesday. [assistant to IT] Tuesday as in yesterday [IT to assistant] oh. Right. Just an amusing email chain. The assistant was gone yesterday, apparently forwarding the request on Monday was too tough. We would berate the assistant for sending the whole IT team an email instead of a ticket, but we got her term at 5PM ticket earlier this morning. She started a week ago. And no, I wasn't the one who handled it on the IT side.
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Jun 29, 2016 18:23
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Customer quote:I'm trying to set it up so that two of our servers can use SSH without requiring a password. I created private/public keys but I'm not sure what to do with them. I'm not use to dealing with a linux system where I'm not root. How I read this quote:I am too lazy to google this. Please do this for me, despite the fact that in typing out this email I have already expended more effort than I would have by just reading the first three search results for "SSH private key setup" kthx' 
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Jun 29, 2016 19:32
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kensei posted:Customer He doesn't know how to do it without root ok??
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Jun 29, 2016 20:16
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A voicemail came in, from an particularly unsavvy user. Paraphrased, but not much:quote:Hi, my computer is dancing around. Every time I go on the Internet, everything starts dancing around. Please call me back as soon as you can. I was really hoping someone had set his homepage to Hampster Dance.
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Jun 29, 2016 20:23
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I had that once, combination of a loose USB dongle from a wireless mouse somehow triggering a middle mouse click in chrome and a cat hair on the mouse sensor.
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Jun 29, 2016 20:57
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Knormal posted:I was really hoping someone had set his homepage to Hampster Dance. You can me both, I was hoping their browser was covered with this dude;  Instead I had someone come up to me with: "You know [VOIP system], it's gone missing!" "...What exactly do you mean *air quotes* missing?" "Well you know where you can see all the things" "You mean the back end?" "Yes! I tried clicking on it but the computer wont let me and it's all frosty!" "OK! Let's go take a walk!" What she meant to say was, I can't click on a desktop URL shortcut because a maximised window taskbar was covering it, of course with Aero giving transparent window effects.
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Jun 29, 2016 22:00
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Inspector_666 posted:You got offa that retail desk? I'm on a different retail desk. It's more like a counter actually. And now I fix cappuccinos instead of computers.  The shop I used to work at folded due to numerous reasons, most of them having to do with the fact that the owner didn't know how to manage a business and his inability to keep things going finally made everything collapse. Also, he got a brain tumor. The two might be related. I don't really know how to feel about it. On one hand, I'd love to get back to what I know and am good at, but on the other hand this new job I found is the first one I've had in a long time where I actually feel respected. Old store's owner would blow me off about all kinds of poo poo, and part of me didn't want to challenge his ideas too much because I didn't want to see the no-doubt horrific result of his bubble bursting. We used to sell enterprise-level McAfee for clients. He was under the impression that every user needed this and that no other antivirus would do anything. Part of me wanted to get him to stop because it was probably breaking at least five stipulations in the terms of service, not to mention that it was just bad advice for our clients, but the other part knew that at $150 a pop it was a source of income for a small business, and that attempting to get him to stop would end up with me getting fired. I have numerous stories about how incompetent he was, as well of how much of a lovely person he was outside of his IT acumen (the gross comments he'd make about women walking past the shop, his homophobia, his barely-passable hygiene and the terrible way he kept the shop before I came in...). Part of me is just glad the ship's sunk. It was a bad ship.
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Jun 30, 2016 05:05
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Super Slash posted:You can me both, I was hoping their browser was covered with this dude; Jesus christ. I used to PRAY for the day our loving phone system would just "go missing." And I'd pray doubly hard that they'd find it at the bottom of the river a week later.
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Jun 30, 2016 14:46
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I imagine this is pretty accurate for some of you
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Jun 30, 2016 18:40
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Myrmidongs posted:I imagine this is pretty accurate for some of you TICKET: Screen not working, affecting production!
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Jun 30, 2016 18:54
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Myrmidongs posted:I imagine this is pretty accurate for some of you So you broke into Larches old work place. Big deal. Did you show your penis at least?
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Jun 30, 2016 18:55
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