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iajanus posted:I think my abject contempt for our daily work standup meetings is starting to become a little too apparent. Do we work together?
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Oct 28, 2016 16:13
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We use Geekbot via Slack for our standups. I want to murder whoever on our team wrote the custom reminder messages it pops up. "Answer the questions plz" followed by an emjoii is not what I want to see in the mornings. I haven't used it in a couple of days because I'm usually working on a string of issues and can't be bothered to deal with it.
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Oct 28, 2016 16:33
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iajanus posted:I think my abject contempt for our daily work standup meetings is starting to become a little too apparent. I sit down for our standups because I am a rebel and cool and stuff.
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Oct 28, 2016 16:59
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iajanus posted:In unrelated posting, does anyone have any hints for ways to "encourage" your staff to upskill? My support team have very little in the way of technical skills nor motivation and I don't have the power to fire or hire in our small company so i'm left trying to work out good motivational methods for them to help themselves. I'm not used to having any kind of power (no matter how tiny or insubstantial)... "I want people to learn to do X, Y and Z, and do it on their own initiative. Guaranteed promotions/raises if you can make it." Sometimes people just have a stagnant work environment with no hope of advancement. If things got as bad as they are, its probably because ambition hasn't been rewarded for so long its become a 'why bother' type deal.
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Oct 28, 2016 18:43
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Siochain posted:loving rock it out. Nothing beats some man-pampering. Mampering.
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Oct 28, 2016 18:51
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TheParadigm posted:"I want people to learn to do X, Y and Z, and do it on their own initiative. Guaranteed promotions/raises if you can make it." I worked in my last job for roughly 10 years. The last 3-5 years started getting incredibly stagnant. I've learned more and done more proactive work in the last 3 months, than I had in the last year at the old place.
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Oct 28, 2016 18:59
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Lord Dudeguy posted:You don't ever turn down a professional massage. Hell no you don't, I've had my current job and at least one previous that would do little things like that. Had 2 women from a local massage therapy place bring in these special chairs so people could sit and get their back/shoulder/neck done. Only mistake I made was doing it right before lunch, because I was so relaxed I almost fell asleep face-first in my food 
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Oct 28, 2016 19:52
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Just got a ticket where a group of users is complaining their group printer intermittently isn't able to print the numeral 6. They swear the data in their print jobs is fine. All the other numerals print reliably.
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Oct 28, 2016 20:20
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The Cubelodyte posted:Just got a ticket where a group of users is complaining their group printer intermittently isn't able to print the numeral 6. They swear the data in their print jobs is fine. All the other numerals print reliably. Lexmark of the beast! 
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Oct 28, 2016 20:29
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PierreTheMime posted:Lexmark of the beast!
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Oct 28, 2016 20:34
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The Cubelodyte posted:Just got a ticket where a group of users is complaining their group printer intermittently isn't able to print the numeral 6. They swear the data in their print jobs is fine. All the other numerals print reliably. I had something similar happen with our HP printers. When someone printed in Calibri certain letter combinations wouldn't print like "ti".
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Oct 28, 2016 20:40
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PierreTheMime posted:Lexmark of the beast! Mods, please
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Oct 28, 2016 21:31
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Thanks Ants posted:If people don't have a desire to learn then they are broken and not suitable for this industry. Incentivising them is only a temporary fix. Oh I know; the company is being run into the ground, they've hired terribly and there's no chance in me getting replacements unless the staff shoot someone. I'm making the best with what I have which is why I'm incentivising whilst the money is there and actively trying to find something else to do for work.
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Oct 28, 2016 21:47
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Gealar posted:I had something similar happen with our HP printers. When someone printed in Calibri certain letter combinations wouldn't print like "ti".
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Oct 28, 2016 21:49
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DACK FAYDEN posted:That's the automatic ligatures, right? I know "fi" hosed up my LaTeX PDF exported into Word something fierce. I hadn't heard of that before, but it does make sense why the letters would be disappearing after reading the article. The fix was to install office on the print server and get the newest calibri font installed on it as well.
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Oct 28, 2016 21:56
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The gently caress? A print server shouldn't know what application made the document, much less need that application installed. Is there some weird client offloading to print servers in an MS environment that I've managed to not know anything about?
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Oct 28, 2016 22:26
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Thanks Ants posted:The gently caress? A print server shouldn't know what application made the document, much less need that application installed. Is there some weird client offloading to print servers in an MS environment that I've managed to not know anything about? If you know what's going on inside the printer drivers on a Windows server I'd like to hire you as my company's printer expert e: print driver on server using local font store sounds completely plausible
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Oct 28, 2016 22:28
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Gealar posted:I hadn't heard of that before, but it does make sense why the letters would be disappearing after reading the article. The fix was to install office on the print server and get the newest calibri font installed on it as well.  This is some  level poo poo heremewse posted:If you know what's going on inside the printer drivers on a Windows server I'd like to hire you as my company's printer expert yeah, you and everyone else  will be Thanks Ants after just one month
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Oct 28, 2016 22:28
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SeaborneClink posted:yeah, you and everyone else Printer Ants. Prants.
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Oct 28, 2016 22:44
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How much is the advise of "throw all your printers away" worth?
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Oct 28, 2016 23:10
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Thanks Ants posted:How much is the advise of "throw all your printers away" worth? Every dollar saved not being spent on printer support, plus the equivalent increase in quality of life improvement. Also the money saved by the company on health care not spent on repairing liver damage 
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Oct 28, 2016 23:30
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I'm pretty sure if you are not using Client-Side Rendering the client will talk to the print server and if the server has the font it will print it. If it doesn't have the font, it will use font substitution or a bunch of other fancy things depending on driver settings. I'm totally guessing here but I wonder if the server had a different version of Calibri, so when it did it's check it was like OKAY, let's print using that! And due to the mismatch it caused problems. Using Client-Side Rendering would also likely have fixed this issue, but Client-Side Rendering is garbage and should be avoided at all costs. Here's an article that kind-of-sort-of talks about this type of thing - https://support.microsoft.com/en-us/kb/2479426 I'm definitely no printer expert, but in the Citrix / RDS world you learn a lot more about printers than you ever wanted to, especially back in the day.
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Oct 28, 2016 23:59
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Internet Explorer posted:I'm pretty sure if you are not using Client-Side Rendering the client will talk to the print server and if the server has the font it will print it. If it doesn't have the font, it will use font substitution or a bunch of other fancy things depending on driver settings. I'm totally guessing here but I wonder if the server had a different version of Calibri, so when it did it's check it was like OKAY, let's print using that! And due to the mismatch it caused problems. I don't suppose you have any experience with Tricerat Screwdrivers, do you?
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Oct 29, 2016 00:13
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Unfortunately, I don't. I may still be able to help with questions, so feel free to PM me if you'd like.
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Oct 29, 2016 00:17
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A Pinball Wizard posted:I don't suppose you have any experience with Tricerat Screwdrivers, do you? I have a client I'm currently moving away from using Tricerat. It's randomly dropping printers and support has been terrible, and the client is tired of dealing with it and paying for the licenses. I guess it had its uses but these days Citrix is almost okay with printers as long as you know what you're doing.
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Oct 29, 2016 00:25
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gently caress printers, gently caress print servers, suck my dick from the back whoever invented paper
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Oct 29, 2016 00:24
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Thanks Ants posted:How much is the advise of "throwall your printers away" worth? I'm sorry I don't understand, could you elaborate on that statement please? milk milk lemonade posted:gently caress printers, gently caress print servers, suck my dick from the back whoever invented paper On Friday I had someone some up to me and graciously apologize for clearing a paper jam and reloaded the paper stock, as he was worried if he was taking away from my duties. Dude you rock the gently caress on and clear out that bad boy, you have no idea of the level of your caliber against the rest of the flock.
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Oct 30, 2016 16:14
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feedmegin posted:I sit down for our standups because I am a rebel and cool and stuff. The last big project I worked on had morning standup meetings and I used to just say 'what he said' as my boss would already have gone through our work Then it became a joke so my boss tried to work out which side of me he should sit to make me go first and I'd just say 'what he is about to say' Interestingly I've just been taken out of my normal workplace and sent to work on another project for a few weeks with the same boss as above I kind of hope to attend a morning standup to reinstate the joke
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Oct 30, 2016 16:37
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One of the things I'm thankful for at my current job is not having to troubleshoot printers. I'll sort out why your Linux server is not allowing anybody to mount SMB share but paper jam? Call your IT department.
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Oct 30, 2016 18:00
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One of the best things about my new job is that the MFC's are managed by facilities.
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Oct 30, 2016 18:14
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I only print shipping labels for stuff I sell on eBay, booking confirmations if the venue/airline/hotel seems like they might struggle to retrieve my details, and expenses for work because we have a lovely non-web form way of submitting them. Toner lasts me a really long time. I get confused by people who need to print a lot.
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Oct 30, 2016 18:20
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We purchase all our toner from a local company (typically 10% markup) and in exchange they fix our fleet of HP printers no charge. Best loving deal ever.
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Oct 30, 2016 18:45
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The Fool posted:One of the best things about my new job is that the MFC's are managed by facilities. I have the worst of both worlds. MFCs are (typically) leased and in theory support is through whoever supplies them, but if we call them all they do is factory reset the things and walk off without verifying anything. Also the office managers can just randomly decide to get a new MFC if they want and the first I hear of it is after fifteen minutes of troubleshooting a random helpdesk ticket about "HELP NOTHING IS PRINTING" out of the blue "oh yeah we got a new printer." I guess at some point we should standardize and subsume all the printer responsibility into IT but then I'll have people in like Massachusetts asking me how to change the toner in a printer 1200 miles away and just no thanks.
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Oct 30, 2016 18:48
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Super Slash posted:I'm sorry I don't understand, could you elaborate on that statement please? I love when people take care of their own printers. What I don't like is when it's jamming multiple times a day and they don't tell me until they break something actually breaks. I'm thinking about just going to the users for any printer that hasn't had a ticket attached to it in 6 months and ask them if there are any ongoing issues I should be aware of related to the printer.
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Oct 31, 2016 16:22
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This is the thread I never knew I needed. I'm the de facto head of digital for a major traditional advertising and marketing agency that bought wholesale a digital agency about 5 years ago and merged them in. Thing is they bought a bunch of absolute loving cowboys, all of whom quit. This place is an unbelievably dysfunctional mess and all of our systems are worse. Highlights: - Our internet is a 10Mb residential line shared across OVER 100 PEOPLE. - Our IT manager literally can't be arsed with any requests from anyone more due to the constant quixotic demands placed upon him by the Mad Men dinosaur upper management and I don't blame him. We can't access work servers from anywhere except the building because he has shammed his way out of doing the work for approaching 5 years now. - We have 90 disparate server instances across 21 different providers to host only 100 small and non complex sites. - Our technical director is an absolute sperglord whose solution to every problem is more documentation and more process and more time spent on "internal" work to the point where he's shammed out of absolutely any real work, regardless of the issue. His team hate him. He also "works from home" 4 days a week but he never actually posts any loving work to bitbucket or git. - Our "head of search" literally comes in when he feels like it because he's managed to negotiate a deal with the upper management to come in whenever he wants "as he works late into the night". He also does maybe 1.5 days of work a week. Our Jira install has nearly 450 projects and 2,600 open and unresolved tickets dating back to 2013. We've gone 6,000 man hours over budget on projects through 2015 and 2016. We have nearly £1 million in unbilled work that's had to be marked down as bad debt due to literally EVERY even slightly complex project getting completely hosed up and being now ~1.5 to 2 years late. Senior staff get hired, run into an overwhelming wall of frustration at how utterly hosed everything is (read: me, now) and how completely unable they are to change anything due to dead wood with 15 year tenures refusing to change ANYTHING. Our average staff turnover is ~6 months and the bosses can't figure out why. And you know what? In our area we're the single biggest award winning agency for almost ten years running.
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Oct 31, 2016 17:33
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Speaking of printers, I found it funny that a client of mine called in about a broken printer and the first thing one of our sales managers did was quote a brand new printer to replace it. Granted, yes, the printer was a couple years old but nobody even tried fixing it on site. I drove out to the client location and had it working in less than 5 minutes - there was a paper jam under the toner cartridge, I cleaned it out and got it working again. We swapped the new printer in afterward and kept the other as a spare, but goddamn...still amazes me that nobody even tried to fix the problem and sales saw it as a quick cash grab. Also sales can eat a bag of dicks because I'm sick of their garbage with making promises to clients about what our engineers can do, what time they can do it in, and how soon they can start a project without even consulting with the any of us first. You bet your rear end I'll push back when they're not a loving engineer, they didn't involve me during their little client meeting, and didn't bother trying to include me or any other engineers...most likely because they knew I'd laugh in their face about getting a 3 month project done in 5-6 weeks with all our other projects that are in progress. I don't care if it's a bonus/commission thing or just plain lovely leadership from our sister location but I'm done getting beat to death over sales incompetence.
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Oct 31, 2016 17:40
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In regards to sales, a lot of that is bad leadership but most places will fire you so loving fast if you don't hit your numbers it's scary. Sales is a rough, rough gig because you are evaluated weekly and usually have your job casually threatened at least once a month.
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Oct 31, 2016 17:57
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Clamps McGraw posted:This is the thread I never knew I needed. I'm the de facto head of digital for a major traditional advertising and marketing agency that bought wholesale a digital agency about 5 years ago and merged them in. Thing is they bought a bunch of absolute loving cowboys, all of whom quit. This place is an unbelievably dysfunctional mess and all of our systems are worse. Do you have an office on Brick Lane?
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Oct 31, 2016 19:21
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Haha, no, but I know exactly where you mean and I USED to work there. I'm not going to give away anything else as you're clearly familiar with the industry and I'm terrified someone figures out who I am
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Oct 31, 2016 19:55
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I'm not hugely familiar with the industry, I know someone who worked at the three letter place before the merger and is now out in Asia. Every story seemed to point to a clusterfuck occurring, but maybe that's just par for the course.
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Oct 31, 2016 20:52
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