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You don't even need to do much. There's a form on the Lego site where you put in what parts you're missing and they just send them you.
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Feb 7, 2017 15:40
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The only missing piece I've ever had was, oddly enough, one of the big ship hull segments from the Queen Anne's Revenge.
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Feb 7, 2017 15:52
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uXs posted:I don't think it's one extra of every color, that would be pretty ridiculous. They just err on the side of caution and you'll always have some random extra pieces of small poo poo. Guarantee if you kept track you'd find a pattern. There is always an extra 1x1 for every color that appears in an individual bag.. unless there's a manufacturing error and the sorting machine miscounted (which is why the extra piece is there to begin with). These are the extra parts for just the vw beetle (which is sort of unique in that they give you three different options for the license plate, which is why there's extra black and white plates in there). 
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Feb 7, 2017 15:54
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Chairchucker posted:Rude Captain Invictus posted:You're a shitbag Why? The box and all the bags had been opened, so the item was unusable, and was already missing two bags of stuff. A few extra pieces missing from that is nothing as payment for being disappointed on Christmas Day (I was building it with my 7 year old nephew), and spending time and petrol money partially disassembling the set to fit it back in the box, taking it back to the shop and waiting another three days for another set to be delivered. Beyond all that I highly doubt it would be cost efficient for Tesco to go to the trouble of packaging the box up and sending it off to have someone at Lego then disassemble and inventory every single part to work out exactly what was missing and then repackage the set to sell again as new, and even if they did, they're out barely a Euro's worth of parts to replace what I took above what was missing already.
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Feb 7, 2017 18:16
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Butterfly Valley posted:Why? The box and all the bags had been opened, so the item was unusable, and was already missing two bags of stuff. A few extra pieces missing from that is nothing as payment for being disappointed on Christmas Day (I was building it with my 7 year old nephew), and spending time and petrol money partially disassembling the set to fit it back in the box, taking it back to the shop and waiting another three days for another set to be delivered. Why not just keep everything but a single 1x2? I mean if you're going to steal you might as well go crazy.
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Feb 7, 2017 20:10
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It's okay because it was Christmas and someone was disappointed their present wasn't perfect. That justifies theft.
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Feb 7, 2017 20:17
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I'd never touch the knockoff sets this thread seems happy to discuss with a barge pole, I was just providing an alternative experience about Lego's apparently faultless customer service. The condescending sanctimonious tones are funny but don't pretend you wouldn't have been annoyed in the same situation, and don't act like you genuinely don't see the difference between stealing new sets off the shelves and this. I'm genuinely curious what their protocol is in this situation. Like I said I doubt the set even made it back, but if it did then think of the amount of work they'd have to do to repurpose it as a new set. Manually deconstructing it, then sorting and identifying every piece there and what's missing, cleaning the pieces because they have to plan for the lowest common denominator of users, throwing out the manuals and replacing one for the same reason, then having to order the replacement parts and divide it all back into the right bags - there's no way this would be cost effective.
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Feb 7, 2017 21:18
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Being annoyed is 100% justified. What doesn't work is "I received 99% of this product, and am returning 95% of this product, and now I expect you to give me 100% of this product back." And then acting like picking your favorite bits out of the defective version is your privilege for being inconvenienced.
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Feb 7, 2017 21:26
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Do whatever, but don't brag about it.
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Feb 7, 2017 21:34
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xzzy posted:Being annoyed is 100% justified. I think it's fantastic that lego is as cool as they are about replacing missing parts, and I can understand people's desire to not be dicks and abuse that. But when you put it like that it seems even less bad. Like, I don't think it's totally unreasonable for a customer to expect some compensation for needing to go through the trouble of coming back to the store to do a replacement because of a problem that was no fault of the customer's.
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Feb 7, 2017 21:50
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xzzy posted:Being annoyed is 100% justified. The problem here is that he received 70% percent of the product and returned 69%. It was unethical but no one is really hurt by this in the long run. Well, other than the OP who got a mark on their karma. The set got tossed in the garbage with or without the figures pilfered.
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Feb 7, 2017 22:01
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Oxyclean posted:I think it's fantastic that lego is as cool as they are about replacing missing parts, and I can understand people's desire to not be dicks and abuse that. poo poo happens, being a poo poo on top of that shouldn't make you feel better. Two wrongs don't make a right and all that other stuff most people learned as a child.
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Feb 7, 2017 22:04
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Butterfly Valley posted:I'm genuinely curious what their protocol is in this situation. Like I said I doubt the set even made it back, but if it did then think of the amount of work they'd have to do to repurpose it as a new set. Manually deconstructing it, then sorting and identifying every piece there and what's missing, cleaning the pieces because they have to plan for the lowest common denominator of users, throwing out the manuals and replacing one for the same reason, then having to order the replacement parts and divide it all back into the right bags - there's no way this would be cost effective. I remember apparently when they're designing the sets, the leftover pieces from whatever workday just get thrown into a grinder to be remolded/ maybe thrown out entirely (I forget), rather than resorted for use again. I expect it's the same for returns. my stance is basically: Captain Invictus posted:Do whatever, but don't brag about it.
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Feb 7, 2017 22:18
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I'm more bothered by the idea of waste than some nebulous deontological concept of theft so I'm pretty secure in my karma levels. It did bother me when I was taking the set back knowing it was most likely going to end up junked. Apologies for this boring derail but I had no idea it was going to be so contentious.
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Feb 7, 2017 23:06
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Koramei posted:I remember apparently when they're designing the sets, the leftover pieces from whatever workday just get thrown into a grinder to be remolded/ maybe thrown out entirely (I forget), rather than resorted for use again. I expect it's the same for returns. 
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Feb 7, 2017 23:24
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Butterfly Valley posted:I'm more bothered by the idea of waste than some nebulous deontological concept of theft so I'm pretty secure in my karma levels. It did bother me when I was taking the set back knowing it was most likely going to end up junked. Apologies for this boring derail but I had no idea it was going to be so contentious. Just go to another forum, find a post, and judge the OP. That's what makes the forums go round.
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Feb 8, 2017 00:00
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Anecdotal, but I have a friend who worked at TRU for a while. He said they just threw returned merchandise in the bin, regardless of its condition.
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Feb 8, 2017 04:29
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Captain Invictus posted:Do whatever, but don't brag about it. The lost eleventh commandment.
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Feb 8, 2017 06:01
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MaliciousOnion posted:Anecdotal, but I have a friend who worked at TRU for a while. He said they just threw returned merchandise in the bin, regardless of its condition. Yeah, that set he returned was 100% binned. No one who works in retail actually send defective products back unless they cost hundreds of pounds more than the store can afford to write off. I know for a fact the Lego store near me throws returned and opened sets away and let's staff pick out what parts they want. Everyone needs to get off their high horses because some poster benefitted from the mistake of a multi billion insured company.
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Feb 8, 2017 09:57
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PriorMarcus posted:Everyone needs to get off their high horses because some poster benefitted from Being against stealing is a high horse now? quote:the mistake of a multi billion insured company. 
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Feb 8, 2017 16:46
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Whole lotta jorts getting soiled in here.
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Feb 8, 2017 17:03
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I'd get it if they were buying sets, pulling the minifigs, then bringing them back to lie about missing parts. That's downright lovely. This is morally questionable, but seriously, who's actually losing out? For how little the thread seems to give a poo poo about bootlegs it feels funny to see people get riled up about this.
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Feb 8, 2017 17:09
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Captain Invictus posted:Do whatever, but don't brag about it.
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Feb 8, 2017 17:26
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Christ if I wanted to hear people fight about loving return policies I'd go stand around at Walmart customer service.
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Feb 8, 2017 17:37
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He should have taken the minifigures but replaced them with lepin knockoffs imo
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Feb 8, 2017 17:46
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Any idea when we're getting the new Star Wars sets in the US? I really need that Phantom 2. I haven't bought a lego set since the Disney castle for Christmas , and I need to fuel my addiction.
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Feb 8, 2017 19:00
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I build a lot of Technic and Lego seems to always forget to include a gear or something. Like I've had 4 sets where I had to stop or scavenge a gear from another set in order to finish while I waited for Lego to ship me one. Gears are important! Also they never include extras.
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Feb 8, 2017 19:45
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VaultAggie posted:Any idea when we're getting the new Star Wars sets in the US? I really need that Phantom 2. I haven't bought a lego set since the Disney castle for Christmas , and I need to fuel my addiction. Probably 3/1. They were featured on the March store calendar.
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Feb 8, 2017 22:25
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My local .99 cent store has a fuckload of dimensions packs for some reason, LOTR, Simpsons and Portal 2, picked up 2 of the portal ones because the mini scale things are awesome. Check your local .99 cent stores, US folks.
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Feb 9, 2017 00:28
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anyone have any good city inspiration? ive gotten really enamored with the current line of city trucks and stuff and am thinking about putting together a little town/ airport sort of deal. ive been looking for some cool city set ups but am having trouble finding anything huge and well done
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Feb 9, 2017 19:15
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Legojang on YouTube has a massive city collection. I'd only ever seen his reviews, but he posted a video of it today.
deoju fucked around with this message at 01:15 on Feb 10, 2017 |
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Feb 9, 2017 19:42
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 Someone made an Ice Planet Millennium Falcon.
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Feb 9, 2017 21:17
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That's fantastic, I always thought the Millennium Falcon needed more Orange Transparent Chainsaws.
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Feb 10, 2017 02:30
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Frozen Pizza Party posted:My local .99 cent store has a fuckload of dimensions packs for some reason, LOTR, Simpsons and Portal 2, picked up 2 of the portal ones because the mini scale things are awesome. Did it have a name? All the ones here are Dollar Tree.
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Feb 10, 2017 02:51
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ElwoodCuse posted:Did it have a name? All the ones here are Dollar Tree. It is called 99 cent store, think they are only in western us? Edit: here you go http://99only.com/ tomapot fucked around with this message at 03:07 on Feb 10, 2017 |
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Feb 10, 2017 03:03
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The Lego Batman Movie was just okay, but I need them to make that Egghead mech a set right now.
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Feb 10, 2017 07:34
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I'd say it was better than okay, but a little bit confusing and not in the same league as TLM. But TLM is like a top tear Pixar film.
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Feb 10, 2017 08:10
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I'd say the Batmab Lego movie was fantastic. My only real complaint is that the Dimensions tie in really pulled the focus off of Batman's rogues gallery and thus the Bat-lore.
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Feb 10, 2017 12:39
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My oldest brought home one of those Schoalstic book catalogs, and they have a Lego Batman Movie book with an exclusive Batman in a tartan kilt and broadsword minifig. I'm really tempted....
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Feb 10, 2017 13:57
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Colonial Air Force posted:My oldest brought home one of those Schoalstic book catalogs, and they have a Lego Batman Movie book with an exclusive Batman in a tartan kilt and broadsword minifig. I'm really tempted.... I've seen that book in stores too.
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Feb 10, 2017 14:37
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