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CommieGIR posted:Janitors I heard a story that one of our janitors caused a major outage because they unplugged a router so they could plug in their vacuum. This allegedly happened before I got hired and I can't say I really believe it but it wouldn't surprise me if it were true. However, I have had high temperature issues caused by janitors who left their cleaning carts in front of the air intake so...
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Apr 25, 2017 16:52
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Ursine Catastrophe posted:Tell that to the PCI compliance rule-writers. gently caress WebRoot so hard. We have 2 dozen major clients losing their poo poo about this this morning . Every Line of Business app they reply on was totally hosed by this. We are still dealing with the fall out. Releasing files from Quarantine is not instantaneous, so some are working, some aren't, they are screaming legal ramifications at us, it's a god damned legit nightmare right now over here. And to think we just migrated to WebRoot after AVG CloudCare completely cut off over half the agents we had in the filed because they decided 2 years ago they were going to take down one of their update servers and not inform any of their loving partners that this was going to happen. Viola- 3000~ AV agents reporting to users that licenses expired and no updates. Solution? Manual uninstall and reinstall on each client. Actual Solution? Migrate to WebRoot. Than this. Argh.
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Apr 25, 2017 16:56
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Avenging_Mikon posted:No, PCI - payment card industry. Credit and debit cards. You follow their rules or you don't get to take payments. Yes, I'm well aware of what you meant. PCI is a bunch of private regulations that is largely just so payment processors can cover their butts.
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Apr 25, 2017 17:13
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lampey posted:No, weak passwords are better than the same password reused on ten different third party services. We moved to using 2fa for most things but until 100% is under 2fa the password policy wont change substantially. Password rotation just makes reuse more likely. Rotation is not about security but mitigation of leaked passwords.
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Apr 25, 2017 17:14
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CommieGIR posted:Yes, I'm well aware of what you meant. PCI is a bunch of private regulations that is largely just so payment processors can cover their butts. You edited in the other part after I quoted, so I see you knew that, but I have to ask again, who cares if it's just to cover their butts? They make the rules, and no one here is in a position to challenge that. CommieGIR posted:What, you mean managers? There's plenty of DEFCON talks on why PCI Compliance is less about securing anything, and more about covering Payment Processor's asses. And you said "managers?" in response to "tell that to the rule-writers." I feel like you don't have a full grasp on the realities of the situation rather than the theories and perfect-world scenarios.
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Apr 25, 2017 17:23
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Avenging_Mikon posted:You edited in the other part after I quoted, so I see you knew that, but I have to ask again, who cares if it's just to cover their butts? They make the rules, and no one here is in a position to challenge that. Whatever you say, buddy.
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Apr 25, 2017 17:26
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CommieGIR posted:Whatever you say, buddy. Right on 
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Apr 25, 2017 17:31
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Avenging_Mikon posted:Right on Still disagree with you, but all right 
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Apr 25, 2017 17:35
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CommieGIR posted:Still disagree with you, but all right I'm just happy we're not going to break down in to hysterics screaming at each other through text. It's refreshing to disagree politely.
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Apr 25, 2017 17:47
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Renegret posted:I heard a story that one of our janitors caused a major outage because they unplugged a router so they could plug in their vacuum. This allegedly happened before I got hired and I can't say I really believe it but it wouldn't surprise me if it were true.
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Apr 25, 2017 17:50
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We had an electrician trigger our halon system once. That was fun.
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Apr 25, 2017 17:55
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Renegret posted:I heard a story that one of our janitors caused a major outage because they unplugged a router so they could plug in their vacuum. This allegedly happened before I got hired and I can't say I really believe it but it wouldn't surprise me if it were true. At one of the retail stores we support, the cleaning staff (or staff that was cleaning, not sure) plugged a vacuum into the lovely UPS they used, the UPS got smoked as did everything plugged into it, a server, a switch, router and modem.
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Apr 25, 2017 17:57
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CommieGIR posted:We had an electrician trigger our halon system once. That was fun. Did you let him out, or did you let nature take its course and hope the replacement would be more competent?
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Apr 25, 2017 18:02
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Neddy Seagoon posted:Did you let him out, or did you let nature take its course and hope the replacement would be more competent? He made it out in time, he hit the emergency door release and got the gently caress out before the halon really got into the room, thankfully it actually triggered the whole system alarms and all, not just the release. It was just as well, because we were getting ready to switch to foam, and were just looking for an excuse to finally get the work order done to remove and replace the halon system. We still had to file an accident report, and it turned out the guy hadn't been trained properly and was in the wrong panel even.
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Apr 25, 2017 18:05
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MF_James posted:At one of the retail stores we support, the cleaning staff (or staff that was cleaning, not sure) plugged a vacuum into the lovely UPS they used, the UPS got smoked as did everything plugged into it, a server, a switch, router and modem. Well, how *else* would they vacuum during a power outage? (I can see some of the previous janitorial staff doing that, because they would do poo poo like remove items from the trash/recycling bins and put them back on people's desks, apparently in the belief that they really *didn't* mean to throw it away. The doctors were not amused.)
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Apr 25, 2017 18:05
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Zamboni Apocalypse posted:Well, how *else* would they vacuum during a power outage? Some cleaning staff are very passive-agressive, they might be trying to say that they are not allowed to put that in there or whatever. Also, we have one more agressive than passive cleaning lady who literally went into a shouting match with one of our techs over streaks left in the toilet bowl after she deduced he was the last person to use that shitter.
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Apr 25, 2017 18:14
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People are loving disgusting though. Piss on the rim and skid marks in the pan are easy to take care of without leaving it for the next person. Granted this also relies on people not firehosing the brush as well.
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Apr 25, 2017 18:27
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CommieGIR posted:It was just as well, because we were getting ready to switch to foam, and were just looking for an excuse to finally get the work order done to remove and replace the halon system.
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Apr 25, 2017 18:37
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Thanks Ants posted:People are loving disgusting though. Piss on the rim and skid marks in the pan are easy to take care of without leaving it for the next person. Granted this also relies on people not firehosing the brush as well. You're lucky people even flush the toilet. That simple step is often missed.
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Apr 25, 2017 19:01
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Renegret posted:A ticket came in: Tape a laser pointer to your end and call it a day.
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Apr 25, 2017 19:06
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Aunt Beth posted:Foam? That's one I'm not aware of in a datacenter setting. Can you link the product you're using? The DC space we have stuff in has really fine mist spray things. It's quite old though.
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Apr 25, 2017 19:07
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Aunt Beth posted:Foam? That's one I'm not aware of in a datacenter setting. Can you link the product you're using? Foam systems I've seen are basically soap but they weren't datacenter systems.
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Apr 25, 2017 19:09
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Modern datacenters just use distilled water.
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Apr 25, 2017 19:17
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SEKCobra posted:Some cleaning staff are very passive-agressive, they might be trying to say that they are not allowed to put that in there or whatever. I don't know for sure; as I understand it, the contracted company wished them best of luck in their future endeavors.  The docs were getting asstons of freebie magazines, some even vaguely having relevance to their specialities - they'd toss a pile of these in the trash, next morning they'd find them all neatly stack back on the desk. Same thing happened down in my office, with old catalogs. (We had, and still have, nice marked bins for shredding confidential materials, but otherwise we don't recycle all that poo poo.)
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Apr 25, 2017 19:23
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Zamboni Apocalypse posted:I don't know for sure; as I understand it, the contracted company wished them best of luck in their future endeavors. Well then those trash-bin-emptying employees just suck at their job. Not that being passive-agressive is less sucky.
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Apr 25, 2017 19:29
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Bigass Moth posted:You're lucky people even flush the toilet. That simple step is often missed. Or worse, you have low flow toilets and people with meat heavy diets that refuse to do the multiple flushes it takes to get rid of their mess.
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Apr 25, 2017 19:33
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Aunt Beth posted:Foam? That's one I'm not aware of in a datacenter setting. Can you link the product you're using? I'll try to see if I can find it, but it was a waterless foam, we never got to use it. spankmeister posted:Modern datacenters just use distilled water. Or clean agents like FM-200 or Novatec 1230
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Apr 25, 2017 19:34
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Zamboni Apocalypse posted:Well, how *else* would they vacuum during a power outage? semi related - I a secretary at my last joint used t o take things out of the confidential recycling because she thought it was important and needed to be dealt with. Which it had already been but then caused me to have to go through everything again because it was mixed in with the work I needed to do. This is how i picked up the habit of ripping things in half as I completed them.
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Apr 25, 2017 20:06
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Bad: the city of Newark, NJ (I live in the suburb of Union, right next door kinda) has had its computers get cryptowalled: http://www.nj.com/essex/index.ssf/2017/04/hackers_reportedly_disable_newark_computers_and_de.html#incart_river_home Worse: the comments section Redeeming factor: according to public records I blow the city IT manager's salary outta the water
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Apr 25, 2017 20:34
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If what I found is the guy's salary, the city of Newark is coming out ahead even after paying the ransom.
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Apr 25, 2017 21:09
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Blue_monday posted:semi related - I a secretary at my last joint used t o take things out of the confidential recycling Spoilers: The lock just has a triangle tumbler easily opened with a small hex socket, master lockpicker up in here
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Apr 25, 2017 21:13
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CommieGIR posted:FM-200 This is what we are using.
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Apr 25, 2017 21:15
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I'm in the middle of a rather large install and I have a co-worker on site helping me. Said co-worker gives me a blank look when I try to explain to him that deleting a user is not a priority and getting poo poo out of a rack so we can put our poo poo into said rack is. He just kind of shakes his head and goes "okay" like I'm the idiot.
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Apr 25, 2017 21:20
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Super Slash posted:I hate those things as we have one from a fortnightly shredder service with a lock with a slot you post your documents into so of course every now and then someone will accidentally drop something in or need to retrieve something, handy Mr. Admin knows how to break into things so he'll help! The lock is only there to keep honest people honest. You could fish things out with chewing gum up on a string too since it's just a slot to put things in instead of a mechanism.
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Apr 25, 2017 21:23
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Today someone asked for a new waste toner cartridge, because the one in their printer is empty.
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Apr 25, 2017 22:47
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That's awesome.
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Apr 25, 2017 22:50
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Super Slash posted:I hate those things as we have one from a fortnightly shredder service with a lock with a slot you post your documents into so of course every now and then someone will accidentally drop something in or need to retrieve something, handy Mr. Admin knows how to break into things so he'll help! At that previous job I couldn't quickly get a hold of anyone at Iron Mountain to get a key to unlock the console so I quite easily pried it open with a screwdriver.
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Apr 25, 2017 23:51
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Hungry Computer posted:Today someone asked for a new waste toner cartridge, because the one in their printer is empty. Those things are really poor at containing human waste
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Apr 25, 2017 23:51
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Renegret posted:I heard a story that one of our janitors caused a major outage because they unplugged a router so they could plug in their vacuum. This allegedly happened before I got hired and I can't say I really believe it but it wouldn't surprise me if it were true. My MSP supports a lot of schools; I can assure you this most definitely does happen from time to time. Random WAPs, maybe a printer or two, and (on several occasions) the master switch. The schools freak the gently caress out when their phones are down, but apparently won't tell the janitors that they should not ever unplug things, because it happens over and over again, and the janitors don't plug the stuff back in, ever.
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Apr 26, 2017 00:24
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My analysis is that if a janitor has access to unplug critical infrastructure, you're already hosed.
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Apr 26, 2017 01:46
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