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GreenNight posted:Oh they didn't sysprep. They cloned from template not deployed from template. Nice. I don't even understand it at all. The guy was shown how to deploy a huge pile of vms very easily through a pre-existing script. Just had to dump in the pile of names, let vmware do its thing for a bit and then setup permissions for the appropriate people to get into them and do whatever. He did it all manually after being showed the lazy way.
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May 19, 2017 01:27
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Filthy Lucre posted:My network engineer is an Indian immigrant, he used to use "do the needful" until I convinced him that was an American euphemism for masturbation. I need a maneuver like this to use on "revert" as a synonym for "reply". My god it makes things confusing in a dev environment
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May 19, 2017 04:50
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Data Graham posted:I need a maneuver like this to use on "revert" as a synonym for "reply". Also, Automation people inverting the meaning of upload and download: "download code to the PLC"
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May 19, 2017 05:06
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Cumslut1895 posted:Also, Automation people inverting the meaning of upload and download: "download code to the PLC" I was pushed into doing PLC stuff in my last job because computers right? I figured it out eventually and actually liked it enough to consider doing some kind of tertiary education, but holy poo poo I would have to sit there for 5 minutes every time trying to figure out if I wanted to download or upload something in fear of getting it the wrong way around and breaking everything.
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May 19, 2017 07:23
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Automation engineering and software development for that niche is seriously  at times. Siemens does the whole "download to" / "upload from" thing, but at least in Step7, the icons for those two things have helpful arrows  Full disclosure: I've been working with industrial automation and communication for a few years now, my CS degree had a major in industrial automation. You guys would be surprised (and probably horrified) to see some of the ugly hacks that are in production running critical systems around the world.
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May 19, 2017 07:53
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Wibla posted:You guys would be surprised (and probably horrified) to see some of the ugly hacks that are in production running critical systems around the world. Not in this of all threads.
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May 19, 2017 08:43
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18 Character Limit posted:Not in this of all threads. It depends, I mean like a bit of bank software hacked together to stay running on legacy hardware/software probably won't kill you, but a forced bit in a PLC program to override a dodgy sensor that's part of the safety circuit very easily could.
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May 19, 2017 08:51
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Nothing in ICS/SCADA could possibly surprise me, it is the absolute worst.
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May 19, 2017 11:44
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One of the projects I've been pushing, but is getting push back by the industrial engineers is automatic data dumps to SQL. Right now some dude walks around with an SD card to get data from all the PLC equipment, every loving day, then copies it over to a network share, where a secretary spends hours putting it into spreadsheets.
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May 19, 2017 13:15
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https://twitter.com/fztalks/status/864852163230609408 "If you liked our extortion please consider contributing to our Patreon."
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May 19, 2017 15:48
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GreenNight posted:One of the projects I've been pushing, but is getting push back by the industrial engineers is automatic data dumps to SQL. Right now some dude walks around with an SD card to get data from all the PLC equipment, every loving day, then copies it over to a network share, where a secretary spends hours putting it into spreadsheets. Gotta protect our jerbs.
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May 19, 2017 15:48
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Code monkey checking in. My current job requires following a 'hacking seminar' for all devs to be more aware of safe coding, security etc. I'm pretty tech savvy about defensive coding but this showed all the things the attackers do, so the offensive side. IT WAS AMAZING. It's so much fun learning about this stuff, and actually doing hacking attacks on a dummy web application or network or computer is so cool.  The seminar included a 500-page book on pentesting that I'm reading on my Workrave breaks and it's fascinating. I looked around for a pentesting/security thread but there's just the 'security fuckups' thread in YOSPOS so I guess I'm gonna read that!Oh and thankfully we didn't get hit by Wannacry. Our sysadmin just enables auto-update on all the Windows machines. 
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May 19, 2017 15:51
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Merijn posted:I looked around for a pentesting/security thread but there's just the 'security fuckups' thread in YOSPOS so I guess I'm gonna read that! https://forums.somethingawful.com/showthread.php?threadid=3750534&userid=0&perpage=40&pagenumber=1 The Yospos thread focuses mainly on stories of gently caress ups, for actual learning, the security thread here is more question-friendly. The yospos thread is more fun though
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May 19, 2017 16:01
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Whoops.. What did I do?
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May 19, 2017 16:08
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Noooo they hacked your Gibson!
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May 19, 2017 16:11
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Rudager posted:It depends, I mean like a bit of bank software hacked together to stay running on legacy hardware/software probably won't kill you, but a forced bit in a PLC program to override a dodgy sensor that's part of the safety circuit very easily could. I just had an outage where a local plant electrician/plc programmer bypassed a temperature alarm and melted a rather expensive piece of equipment.
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May 19, 2017 16:25
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Slack3r posted:Whoops.. What did I do? Quick, unplug those drives before they catch it too.
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May 19, 2017 16:46
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Fil5000 posted:Quick, unplug those drives before they catch it too. 
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May 19, 2017 17:15
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Elizabethan Error posted:unplug the 5.25 floppies? The floppy drives on the Commodore 64 are fully functional 6502 based computers (like the C64 itself, CPU is of the same type and speed) with a 16 KB onboard operating system and 2 KB of local RAM each. They would be fully capable of running and spreading hypothetical malware to each other or the computer itself.
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May 19, 2017 17:45
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May 19, 2017 17:49
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The president of one of our clients calls us, fuming that he can't log in. I ask him what his username is. He screams back, "Don't try to confuse me with that technical bullshit!!"
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May 19, 2017 17:57
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HellCopter posted:The president of one of our clients calls us, fuming that he can't log in. I ask him what his username is. Its always good when you have to talk a grown adult down like you would a tantruming toddler in order to help them. I've literally given the "Now you have two choices..." spiel over the phone to a grown rear end man before.
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May 19, 2017 17:59
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fishmech posted:The floppy drives on the Commodore 64 are fully functional 6502 based computers (like the C64 itself, CPU is of the same type and speed) with a 16 KB onboard operating system and 2 KB of local RAM each.
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May 19, 2017 18:24
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Slack3r posted:Whoops.. What did I do?
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May 19, 2017 18:54
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Nuclearmonkee posted:Its always good when you have to talk a grown adult down like you would a tantruming toddler in order to help them. My co-worker today got a call that a printer was malfunctioning. The person refused to go get the service number off the printer, or to get someone else to do it, or to email it to us later. These printers are under contract, and we need the service number to call for support, since we have a couple hundred printers over 5 locations. This fact was explained to the user. They said they didn't have time to do it and wouldn't be doing it. Co-worker replied "That's unfortunate." and then hung up when the user started frothing.
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May 19, 2017 18:55
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Avenging_Mikon posted:My co-worker today got a call that a printer was malfunctioning. The person refused to go get the service number off the printer, or to get someone else to do it, or to email it to us later. These printers are under contract, and we need the service number to call for support, since we have a couple hundred printers over 5 locations. This fact was explained to the user. They said they didn't have time to do it and wouldn't be doing it. Co-worker replied "That's unfortunate." and then hung up when the user started frothing. Ticket Resolved: Ain't That A Shame
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May 19, 2017 18:59
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Avenging_Mikon posted:My co-worker today got a call that a printer was malfunctioning. The person refused to go get the service number off the printer, or to get someone else to do it, or to email it to us later. These printers are under contract, and we need the service number to call for support, since we have a couple hundred printers over 5 locations. This fact was explained to the user. They said they didn't have time to do it and wouldn't be doing it. Co-worker replied "That's unfortunate." and then hung up when the user started frothing. Calmly stating "Ok you have two choices at this point. Either you can communicate with me in a professional manner and allow me to help you, or I am going to hang up the phone and you can call back when you are ready." will break some of them out of toddler mode. Some escalate but that's why there's option two. Help desk really is the worst and I get pissed when engineers give those guys poo poo. They deal with the worst fuckups so if they escalate something dumb or gently caress up just consider it the price of not having to do that incredibly lovely job yourself.
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May 19, 2017 19:00
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The culture here is that I am not helpdesk. Some people who hate the MSP still like to come to me for help, but they do so asking for a favor. It's really nice having people respect my time when asking for poo poo. The more I think about it, the less I think I'm ever going to leave this place.
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May 19, 2017 19:03
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Avenging_Mikon posted:https://forums.somethingawful.com/showthread.php?threadid=3750534&userid=0&perpage=40&pagenumber=1 My security thread can kick your security threads rear end.
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May 19, 2017 19:16
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Avenging_Mikon posted:My co-worker today got a call that a printer was malfunctioning. The person refused to go get the service number off the printer, or to get someone else to do it, or to email it to us later. These printers are under contract, and we need the service number to call for support, since we have a couple hundred printers over 5 locations. This fact was explained to the user. They said they didn't have time to do it and wouldn't be doing it. Co-worker replied "That's unfortunate." and then hung up when the user started frothing. One of our branch manager's is like this. Whenever he calls with a problem he is always combative and vague about the issue. On more than one occasion I've told him to call me back when he is ready to solve the problem and hung up on him.
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May 19, 2017 19:44
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Could you reboot the PC and we'll see if that fixes it? I don't know how to reboot, do you mean restart?
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May 19, 2017 19:48
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I get probably unjustifiably irritated by people who will submit a ticket with "- AGAIN!" at the end of the subject, as though they're implying that somehow people are setting out to gently caress their stuff up on purpose and don't actually want it fixed so they don't have a reason to get in touch again.
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May 19, 2017 20:01
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spankmeister posted:My security thread can kick your security threads rear end. Yep. But your thread's too scary for me to ask questions in.
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May 19, 2017 20:06
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Welp, pour one out for those teleworkers at IBM... Good god, I would be *so* happy to even get part-time work-from-home, but nearly all my job requires physical presence. 
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May 19, 2017 21:31
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Zamboni Apocalypse posted:Welp, pour one out for those teleworkers at IBM... Looks like they are wanting to lay people off but are instead hoping they resign.
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May 19, 2017 21:35
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Sickening posted:Looks like they are wanting to lay people off but are instead hoping they resign. That is exactly what the article says.
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May 19, 2017 21:54
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Nuclearmonkee posted:Help desk really is the worst and I get pissed when engineers give those guys poo poo. They deal with the worst fuckups so if they escalate something dumb or gently caress up just consider it the price of not having to do that incredibly lovely job yourself. Having done both sides of this and currently being in a tier 1 role, holy poo poo is this accurate. I always try to get as much information as I can but sometimes you can only get so much. There's one network engineer that's generally a decent guy but he'll send tickets back to the desk all the drat time because he doesn't want to interact with users more than the bare loving minimum. One of these days I'm gonna get pretty unprofessional with him for doing that poo poo to me.
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May 19, 2017 22:34
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Thanks Ants posted:I get probably unjustifiably irritated by people who will submit a ticket with "- AGAIN!" at the end of the subject, as though they're implying that somehow people are setting out to gently caress their stuff up on purpose and don't actually want it fixed so they don't have a reason to get in touch again. "[X] is causing an issue" "[Y] is going to be an issue" "We're currently having issues with [Z]" What the gently caress is the issue, why is it a big deal, and what do you want me to do about it?
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May 19, 2017 23:22
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Avenging_Mikon posted:My co-worker today got a call that a printer was malfunctioning. The person refused to go get the service number off the printer, or to get someone else to do it, or to email it to us later. These printers are under contract, and we need the service number to call for support, since we have a couple hundred printers over 5 locations. This fact was explained to the user. They said they didn't have time to do it and wouldn't be doing it. Co-worker replied "That's unfortunate." and then hung up when the user started frothing. I had a lady on the overflow line today call in fuming that we require an administrator at the agency to give permission before resetting a password (if they refuse to do it themselves like they're supposed to). Apparently I'm supposed to allow anyone calling in and saying they're JimBob to log in and access their data. Then she got even more pissed when I said she'd have to talk to a manager about it. I've made it very clear before that I would never take a manager role, and that's exactly why. I don't want to have to deal with six year old adults throwing tantrums over their own stupidity.
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May 19, 2017 23:30
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Zamboni Apocalypse posted:Welp, pour one out for those teleworkers at IBM... 
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May 20, 2017 07:56
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