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Mr Wikstroem posted:So a ticket came in where the user can't attach files in Outlook 2016. So I remote in and have a look and what's happening is as soon as they try to open the attach file dropdown menu it closes itself and the mail window starts gaining and losing focus a few times during which you cannot open any dropdown menu at all. Starting Outlook in safe mode prevents the issue completely as long as you run Outlook in safe mode which isn't really an option. Disabling what few add-ons the user has doesn't do anything to resolve the issue. A coworker and I both have the same problem with attachments in 2016. Performing the steps listed will only guarantee that next attachment to work, any other subsequent attachments could gently caress it up again. What does work is not using the attachments button. If you drag the file into the email draft then you're fine.
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Jun 8, 2017 16:28
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Probably not related to the above, but I've talked to one user several times, she has issues with some specific documents in Word 2013, when one of those documents are open, choosing File > Save As will not open the file name selection dialog, simply nothing happens: No errors, nothing gets closed, nothing gets saved. Opening a new document in a new window in the same Word process can save just fine. There doesn't seem to be any macros involved. But well, not my problem (right now) since I'm on vacation.
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Jun 8, 2017 16:49
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stevewm posted:Recently got a phone call that due to a sulfuric acid spill, one of our brand new credit card pads was no longer functional. As you said it's sometimes used as a strong drain cleaner, although all the ones I've seen have the bottle also packaged inside of a sealed plastic bag so I have no idea what's going on where you're at.
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Jun 8, 2017 16:54
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Methylethylaldehyde posted:They day that near-field seamless signon cards are a thing will be a day of beauty. Imagine Dr. Mc Fuckstick wandering up to a random machine, whacking his badge against the scanner, putting in a 6 digit pin and like magic, it seamlessly logs his rear end into the last VDI session he had and lets him do whatever the gently caress, and as soon as he wanders more than 3m away, it autolocks and kills his RDP/Citrix session. The military has been using smart cards to sign in for 10 plus years.
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Jun 8, 2017 17:22
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ConfusedUs posted:I recently had issues with Skype 4 Business throwing weird errors. The errors actually specified Outlook, but googling revealed they were S4B errors. The errors also only occurred if S4B was open but Outlook was not. I'm convinced at this point that office is really just the digital equivalent of a Rat King (link goes to wikipedia with some gross pictures   )
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Jun 8, 2017 17:36
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lampey posted:The military has been using smart cards to sign in for 10 plus years.
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Jun 8, 2017 17:40
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lampey posted:The military has been using smart cards to sign in for 10 plus years. Yes, but the difference between 'can be used' and 'can be used by an aggressively anti-tech Luddite doctor' are two very different things. That and getting some kind of local-printer awareness, so you can print to the printer next to the cart, vs. the one you set as default 3 sites and 1000 km away.
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Jun 8, 2017 18:23
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http://imgur.com/gallery/swezr Yeah that looks good enough.
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Jun 8, 2017 18:40
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Kurieg posted:http://imgur.com/gallery/swezr "Well, my work here is done" said the technician as he brushed the RAM dust from his hands
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Jun 8, 2017 18:42
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Kurieg posted:http://imgur.com/gallery/swezr I was too busy staring at the cracks in the chips he didn't bother talking about to see the detached modules on the second stick. 
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Jun 8, 2017 18:49
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Garrand posted:As you said it's sometimes used as a strong drain cleaner, although all the ones I've seen have the bottle also packaged inside of a sealed plastic bag so I have no idea what's going on where you're at. It was in a bag, but that was ripped apparently. I almost wonder if some rear end in a top hat didn't deliberately rip the bag and loosen the cap.
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Jun 8, 2017 18:54
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stevewm posted:We sell sulfuric acid marketed as drain cleaner. Apparently the cap had came loose and the customer managed to pour it directly onto the credit card pad, all over the counter, and the floor. It dissolved most of the adhesive used to assemble the CC pad, stripped the paint off its stand, damaged the veneer on the counter, and ate some pits into the concrete floor.
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Jun 8, 2017 19:27
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Nth Doctor posted:I was too busy staring at the cracks in the chips he didn't bother talking about to see the detached modules on the second stick. Those are ventilation cracks to let the heat out doncha know. Only idiots use heatspreaders 
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Jun 8, 2017 23:05
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Methylethylaldehyde posted:Yes, but the difference between 'can be used' and 'can be used by an aggressively anti-tech Luddite doctor' are two very different things. That and getting some kind of local-printer awareness, so you can print to the printer next to the cart, vs. the one you set as default 3 sites and 1000 km away.
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Jun 9, 2017 00:29
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Ghostlight posted:We declined to, but we had the option of setting up all our printers so that you could retrieve your jobs from any given printer by waving a smart card in front of it. What do you mean I have to physically walk over to the printer and wait for it to print? ^ A real objection I got when arguing against lovely small printers on each desk rather than a few badass copiers spaced throughout the office. SamDabbers fucked around with this message at 00:35 on Jun 9, 2017 |
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Jun 9, 2017 00:33
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"Then print it to a pdf and you can save your self a walk and save a tree. Sounds good!"
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Jun 9, 2017 00:43
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*takes a cellphone photo of the screen showing Acrobat Reader* *texts it to self* *pastes it into a Word doc* *attaches it to an email*
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Jun 9, 2017 01:48
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On the topic of weird phone poo poo, I figure this thread is as good as any to ask - Anyone with experience regaining usb mass storage mode on android 7.0 (nougat?) I have an older car mp3 player which doesn't work with MTP, also I loving hate how windows just assumes every folder should be optimized for music when browsing an mtp device in file explorer. I know I'll probably have to root my phone. I just wanna be able to use synctoy and other stuff because I'm an old and don't wanna change to a different program when I have one that otherwise works fine.
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Jun 9, 2017 07:21
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I am not larches or one of the good ol' regulars but I think I probably posted about my last job. It was a small shop, me (sysadmin) and helpdesk dude (who constantly fell asleep and was bad at IT). They fired helpdesk dude due to my constant complaining, and my overwillingness to cover helpdesk led them to just not hire a replacement. Cue me bailing to my current absolute kickass job working at a major NYC radio station which came with a vertical title move and a big chunk more dollars. This job is great, my boss is amazing, the workload is reasonable, etc. Only issue... helpdesk guy isn't the greatest at showing up on time. He's been basically consistently late and unreliable in attendance for a good long time to the point of it being an open secret, but here he still was after five years. The shoe dropped earlier this week and he was terminated, pending a re-hire. I trust the hell out of my boss that the hiring process will start as soon as he's done with a radio-related project, and if the fit hits the shan, I'm in the VCP6 upgrade class right now and upgraded my MCSA to 2016, but it still doesn't feel good when you have to go from "I'll occasionally do a desktop support ticket, but I can delegate any non-critical helpdesk stuff to when Joe arrives" to "Okay, let's try again with a new password, and remember to hold down the shift key"  Still doesn't help when you get a pretty bad and spontaneous pseudo-flashback to when things were bad. I'm hopeful that once the radio project wraps up early next week I can sit down with the boss and offer to take on some of the hiring in order to expedite the process. I always kinda wanted to be on the other side of the desk. Plus this is the first time there's been someone between my boss and the helpdesk guy so I could maybe ease in some management and mentoring skills. After a douchebag sysadmin basically stymied my career a while ago by not giving me the chance to learn on the job, and after seeing a few pages ago how grateful everyone was for a boss that helped them grow, I'd love to be someone that contributes rather than detriments. Anyway, wish me luck, thread. The next few weeks/months are gonna be a bit trying.
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Jun 9, 2017 14:01
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Cory in the Blouse posted:On the topic of weird phone poo poo, I figure this thread is as good as any to ask - Anyone with experience regaining usb mass storage mode on android 7.0 (nougat?) I have an older car mp3 player which doesn't work with MTP, also I loving hate how windows just assumes every folder should be optimized for music when browsing an mtp device in file explorer. You can't do this unless your phone has an SD card slot, and even then you'd only be able to put the SD card into USB mass storage mode. And doing this would likely mean replacing your entire phone OS with a custom distribution like LineageOS, as an app even with root usually can't allow this to happen.
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Jun 9, 2017 14:30
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A ticket came in: A user is missing files in a directory!!!!! Other users can see the files but they can't!!!! Fix this ASAP!!!! Solution: User was in the wrong directory 
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Jun 9, 2017 19:24
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pr0digal posted:A ticket came in: A user is missing files in a directory!!!!! Other users can see the files but they can't!!!! Fix this ASAP!!!! This reminds of one of my old favorites: Ticket: File/Folder is missing!! Important data gone!! Need backups restored immediately!! Solution: Moved file back into correct folder.
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Jun 9, 2017 19:27
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The Fool posted:This reminds of one of my old favorites: This is best when a folder is used by multiple departments and the 2 departments argue back and forth over the best location to put a folder is. (a shortcut to the real one is the answer, of course they will complain about having a shortcut so you just move it someplace else and give them both shortcuts). Before my solution the departments had apparently been moving this folder for months daily in an argument, I found out when trying to locate it for someone new. Someone turned around and said oh other department must have moved it again I'll move it back!
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Jun 9, 2017 20:25
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pixaal posted:This is best when a folder is used by multiple departments and the 2 departments argue back and forth over the best location to put a folder is. (a shortcut to the real one is the answer, of course they will complain about having a shortcut so you just move it someplace else and give them both shortcuts). Put a Deny Delete ACL on the folder. Now nobody can move it.
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Jun 9, 2017 20:53
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Delete the folder and watch the staplers fly
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Jun 9, 2017 20:53
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Put it in a new folder called Digital Switzerland or something like that, with shortcuts in both of their folders. Some sort of name that tells them to stop being childish without getting your in trouble.
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Jun 9, 2017 20:57
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Shortcuts don't alphabetize themselves among folders. Both groups will assume the folder's been deleted anyway because nobody can be bothered to scroll down.
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Jun 9, 2017 21:01
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The shortcut method worked for me, it's stayed that way for a few months now. It's in a folder cross Cross Department Projects because it fit well enough. I just wish people wouldn't be literal children.
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Jun 9, 2017 21:14
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A ticket came in: out of storage space Look at the specs we have for the machine, 1 TB HDD and they're using nothing but QuickBooks and excel on it, how could it be out of space? Last ticket they had with us was they wanted to install an SSD in this machine but didn't like our quote so they didn't do it. Turns out they bought a 128gb SSD from who knows where and had someone's teenager install it. Maybe we quoted you guys a more expensive drive because you... needed it?
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Jun 9, 2017 21:17
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One folder, shortcuts to each group. One group gets read permissions, the other write. Folder name: Solomon Solution
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Jun 9, 2017 21:28
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uPen posted:A ticket came in: out of storage space My boss does that kind of thing now. Get a desktop or laptop from manufacturer with a 500 GB drive, install a 128GB SSD say its better then ship off the PC
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Jun 9, 2017 23:11
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blackswordca fucked around with this message at 23:13 on Jun 9, 2017 |
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Jun 9, 2017 23:11
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Dell/HP charge such a dumb amount for an SSD, I'd be in favour of buying the machine, tossing the HDD into the bin (into my NAS) and fitting an SSD if I didn't need to rely on warranties.
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Jun 9, 2017 23:16
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Thanks Ants posted:Dell/HP charge such a dumb amount for an SSD, I'd be in favour of buying the machine, tossing the HDD into the bin (into my NAS) and fitting an SSD if I didn't need to rely on warranties. We've done this for years now and have never had a warranty issue with them. We keep one default dell drive for each type of system, if we have to call them out, swap in the drive and go for desktops/laptops. They've never said boo about servers having other drives.
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Jun 9, 2017 23:26
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A support case came in:quote:I was messing around on an EC2 instance and I terminated an EBS volume and all of my data is gone. Please recover it.  Hello, this is Agrikk. Because you are a part of <special enterprise customer spending millions of money a month with us>, this case was escalated to me as your TAM so I'm checking in with you. Recover my data! Unfortunately, AWS does not have access to end user data and as part of the shared responsibility model <we outline for you time and time again>, customers are responsible for preserving their own data. Bullshit! I know you can restore this data. Do it! Again, that is not possible. Imagine the implications of us being able to restore your data at will. Imagine if we were able to restore <data from special super secret project> at will. That would be kind of scary. But this isn't secret data. It's my data! Restore it now NoW NOW! We cannot.Bleh.
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Jun 9, 2017 23:45
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nooooooooo undelete! I love your stories!
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Jun 10, 2017 00:33
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Agrikk posted:A support case came in: I secretly hope you're my company's TAM.
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Jun 10, 2017 00:35
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MANime in the sheets posted:nooooooooo undelete! I love your stories! He was just doubleposting. Content: It's Friday afternoon at the end of a board meeting week. The only tickets I've received are housekeeping stuff, my co-worker is on vacation, my boss is traveling for a conference and I'm going to leave early. Next week I intend to turn on MFA for a test group.
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Jun 10, 2017 00:39
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I'm trying to read in to inter-virtual machine page sharing on ESXi. Some of the documentation says it works by default while some says it doesn't. Anyone able to clarify that for me? e: I found the answer right after I posted this. You need to set mem.shareforcesalting to 1 and then set sched.mem.pshare.salt to the same value among the VMs you which to have TPS work between. ChubbyThePhat fucked around with this message at 00:50 on Jun 10, 2017 |
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Jun 10, 2017 00:48
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Judge Schnoopy posted:Shortcuts don't alphabetize themselves among folders. Both groups will assume the folder's been deleted anyway because nobody can be bothered to scroll down. Comedy /  Option: setup a Powershell script to run constantly on the file server, and every five minutes it moves the folder to a random directory and leaves random shortcuts around named for the folder that may or may not point to the right directory. Now it's an episode of Legends of the Hidden Temple. "You could start by going into the Accounting Archives. Push in the right shortcut, and it might lead you down and into the Recycling Bin of Saved Emails. Here, you must choose your next path. You could go back, and then race up into the forbidden realm of the Production environment, or maybe try exploring the Dirs of the HR Announcements. The choices are yours and yours alone. Good luck."
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Jun 10, 2017 02:15
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