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Glenn Quebec posted:Between that and the old lady who forgot her ID to buy some smokes; I don't know how people handle the stressors. The stress comes from working long hours at a low paying job with no respect. Hope this helps.
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Jun 27, 2017 18:02
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It's alright everyone, obvs he just doesn't understand social cues, facial expressions, hand gestures, or basic human emotion. i'm saying he's autistic. comprehension seems subpar too.
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Jun 27, 2017 18:05
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VideoTapir posted:But what percentage of people who do have that kind of money are colossal assholes? I think casino employees would be in a better position to judge. If you're asking how often rich people are assholes I think there's evidence virtually anywhere you look that the answer is "pretty often." Also it's not necessarily just rich people, keep in mind that very often the group of bros/women flying out to Vegas for graduation/bachelor party/whatever occasion have been saving up for months, specifically for the purpose of acting like a high-roller for a couple of nights. I was in Vegas for like a week for work, I didn't gamble but we walked through a bunch of casinos and holy poo poo you see people at their absolute shittiest, I really  to the casino employees for not having frequent meltdowns with dealing with some of the dumb poo poo I saw.
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Jun 27, 2017 18:10
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Waffle! posted:People already working a soul-crushing job don't need to be treated like gutter trash just for trying to help. A simple "no thank you" costs nothing, and makes the employee feel like a fellow human being! Crazy, I know. I was at Walmart once browsing cereal and looking at the Nutrition Facts of several boxes (I have a bunch of health problems). Young employee comes over and asks if I need help. "No, I'm good thanks" "Well you look like you can't find what you're looking for" "Indeed" "...the chocolate ones are on this side and the fruit ones are on this side" I restrained myself from telling him to get lost and explained that some people might eat certain ingredients and die, so they have to be careful. He just kind of shut up and walked away.
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Jun 27, 2017 18:47
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SpacePig posted:I always enjoy this type of poo poo. They almost go out of your way to treat you like garbage, and then are surprised that you would quit without considering that it might put them out. That you even gave them 2 weeks after that is honestly more than most would've done. Worst part is I had to have continued contact with that manager while I was in grad school as that location was the only one that could get a prescription I needed. Every time I'd go in there that fucker would rush up to give a faux happy greeting and try to nose into what I was doing, how I was doing, why was I here? This was the only place I could go so I had to play nice and without fail every time this manager got the idea that I was doing way better now that I was away from this terrible place they would get mad then storm off. I don't get it  .
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Jun 27, 2017 18:50
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Azuth0667 posted:without fail every time this manager got the idea that I was doing way better now that I was away from this terrible place they would get mad then storm off. I don't get it
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Jun 27, 2017 18:56
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Re very very rich people: not my story, but my partner's. He went to an Ivy League university on scholarship and earned walking-around money working as a barista/bartender. His former employer was a coffeeshop on one side and a bar on the other, located on a narrow street, and if you know the school and the town you probably know which one I'm talking about. Partner usually worked the opening shift. The café side served coffee and pastries and things, and also juice, but back then it was bottled juice only. No fresh-squeezed juice on the menu at all. That didn't stop one regular customer from ordering fresh orange juice every morning, because although the cafe didn't officially serve it, the bar did keep oranges around for drink garnish. This kid was the son of some oil magnate or other. Every single morning he'd double-park his Lambo, come into the shop and order a fresh-squeezed juice. He'd wait patiently and politely while my partner went to the bar side, dug up a bunch of oranges, squeezed them by hand, and rang the guy up for $25. Meanwhile parking enforcement would inevitably come by and slap a $250 ticket on the Lambo, which was always blocking the entire street, bringing the customer's daily OJ tab to $275. He never batted an eye. Partner said he was very nice, tipped pretty well, and didn't seem to comprehend that there was anything out of the ordinary about this arrangement. spite house fucked around with this message at 19:23 on Jun 27, 2017 |
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Jun 27, 2017 18:58
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spite house posted:This kid was the son of some oil magnate or other. Every single morning he'd double-park his Lambo, come into the shop and order a fresh-squeezed juice. He'd wait patiently and politely while my partner went to the bar side, dug up a bunch of oranges, squeezed them by hand, and rang the guy up for $25. Meanwhile parking enforcement would inevitably come by and slap a $250 ticket on the Lambo, which was always blocking the entire street, bringing the customer's daily OJ tab to $275. When I worked for AT&T, we had a guy who never paid his bill until his service got cut off. He had the money, he just couldn't be bothered to look at his bills or set up an auto payment. At the time, when you paid your bill after the phone got cut off, there was a $36 per line reconnect fee. He had multiple lines, so there was an extra $100+ on his bill every single time, and he just didn't care. He did start to care when he wanted to get international roaming on his plan and customer service refused due to his payment history. He wound up getting one of his employees to open a plan in their name that he could use a line on. I hope he was better about paying them than he was about his regular phone.
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Jun 27, 2017 19:12
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EugeneJ posted:I was at Walmart once browsing cereal and looking at the Nutrition Facts of several boxes (I have a bunch of health problems). This is annoying. Why didn't the kid just leave you alone after you said you were good? That's the point that the employee says "okay just let me know if you need anything" and leave.
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Jun 27, 2017 19:15
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Azuth0667 posted:This was the only place I could go so I had to play nice and without fail every time this manager got the idea that I was doing way better now that I was away from this terrible place they would get mad then storm off. I don't get it Like was said, he didn't want to hear you were doing well. He wanted to hear that quitting when you did and for why you did were mistakes, and that you miss being there. He wants you to be in rough enough shape that you'd ask for your job back, and he'd be able to say no. spite house posted:He never batted an eye. Partner said he was very nice, tipped pretty well, and didn't seem to comprehend that there was anything out of the ordinary about this arrangement. How much could an orange even cost? Ten dollars?
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Jun 27, 2017 19:16
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Starman Super DX posted:This is annoying. Why didn't the kid just leave you alone after you said you were good? That's the point that the employee says "okay just let me know if you need anything" and leave. Secret shoppers. AKA retail's little Hitlers. In some secret shopper programs if he stopped after the "I'm good" and didn't at least offer to assist further anyway then he could get a bad rating. I got a bad secret shopper rating once working retail. I was on top of a gosh darn ladder sorting inventory in these overhead bins when someone came by and asked where some common item was. From the top of the ladder I told her "aisle 6 on your left" and with no more words or any hint that she needed further assistance she went off towards them. BAM. It was a secret shopper! Apparently I was supposed to get down off the ladder and escort her to the thing she asked for. Even though she made no request like that all and seemed fine with the directions while I was juggling the upper bin inventory. poo poo's stupid man, and it makes employees do stupid things trying not to get burned by it. Meme Poker Party fucked around with this message at 19:25 on Jun 27, 2017 |
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Jun 27, 2017 19:17
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Chomp8645 posted:Secret shoppers. AKA retail's little Hitlers. I think keeping the offer open and giving them a little space (unless they're suspicious) is going to be more appreciated by the customer than anything- especially because in some retail stores the secret shopper isn't necessarily a store manager, just some random customer they pulled aside beforehand and asked them to fill out something detailing their overall experience after and whether or not the basic things happened e.g. "did any employees offer assistance?", "were you given a friendly greeting?", "were you offered carry-out service?" and most normal people aren't going to be upset that they were only asked if they needed help once by the same person and that they didn't insist. I would think, anyway.
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Jun 27, 2017 19:29
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Azuth0667 posted:I worked at a retail pharmacy where we did not officially have public restrooms but, if you thought the customer was okay you could let them use it as long as you escorted them. We also had an understanding that men cleaned then men's room and women cleaned the women's room. I was the only man that worked in the store and was out on a long weekend when someone decided to let a customer use the men's restroom. I come back to a clogged toilet, flooded bathroom and poo poo strewn over all of the walls. This mess had clearly been left for days. My manager comes to me and we have this conversation: I have also refused to clean human poo poo for minimum wage. Shift Manager: I need you to clean that bathroom Me: Nope Shift Manager: Do you want to get written up? Me: I've got seven hours left on my shift and I make minimum wage. Do you want me to walk out and close the store yourself tonight while I get drunk across the street? He ended up closing down the bathroom and calling a cleaning service for the next day. The store manager came in before they got there, cleaned it himself and cancelled the cleaning service. He also said he didn't blame me for not cleaning it and any time in the future that it happened to just do the same thing and he would take care of it. He was actually really cool about it.
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Jun 27, 2017 19:34
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I need you to clean the men's restroom.
No.
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Something for non-retail vets to keep in mind: if a retail worker is doing something annoying -- hounding you when you just want to shop in peace, interrogating you about charity drives and membership programs and credit cards and poo poo when you're checking out, asking a bunch of seemingly dumb and pointless questions, etc -- you can be certain that it was all the idea of some suit at the head office. The worker doesn't want to be doing these things and would much rather use her own judgment, but she will get shopped on her spiel and if she fails a shop she's looking at a writeup. You hate hearing it. Trust and believe that she hates having to do it, and getting snapped at for it, dozens if not hundreds of times a day. Also, if there never seems to be anyone around to help you shop, or if there aren't enough lanes open, or if the store's a mess, that's almost always down to head office or general management not assigning enough staff hours. Keeping the absolute bare minimum of workers on the floor at any given time is a core principle of retail doctrine. If you grouse at the cashier about it you are going to hell. Starman Super DX posted:I think keeping the offer open and giving them a little space (unless they're suspicious) is going to be more appreciated by the customer than anything- especially because in some retail stores the secret shopper isn't necessarily a store manager, just some random customer they pulled aside beforehand and asked them to fill out something detailing their overall experience after and whether or not the basic things happened e.g. "did any employees offer assistance?", "were you given a friendly greeting?", "were you offered carry-out service?" and most normal people aren't going to be upset that they were only asked if they needed help once by the same person and that they didn't insist. I would think, anyway. spite house fucked around with this message at 19:40 on Jun 27, 2017 |
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Jun 27, 2017 19:38
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Starman Super DX posted:I think keeping the offer open and giving them a little space (unless they're suspicious) is going to be more appreciated by the customer than anything What the customer appreciates is not how secret shopper programs are designed (lol). Secret shoppers are supposed to enforce whatever corporate has decided is the ideal experience, with absolutely no flexibility or discretion on the part of the employee. If that guy's corporate policy said "offer to explain the nearby choices to anyone looking at nutritional facts" then he could get in trouble for not doing it. The body language of the customer is irrelevant. The words of the customer are irrelevant. Policy says do it. If it's a secret shopper and you didn't follow policy, you're in trouble.
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Jun 27, 2017 19:38
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My store once got down marked by a secret shopper because it took too long for someone to approach and ask if she needed help There were only two employees in and I was busy with the guy that just had a stroke in the doorway.
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Jun 27, 2017 19:46
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Quote-Unquote posted:My store once got down marked by a secret shopper because it took too long for someone to approach and ask if she needed help learn to multi-task, then maybe you'll see some improvement in your store's standing.
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Jun 27, 2017 19:50
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Quote-Unquote posted:My store once got down marked by a secret shopper because it took too long for someone to approach and ask if she needed help Lol, if ever there was a true "late capitalism" moment it has to be this.
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Jun 27, 2017 19:51
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Okay okay, I mean I understand backwards corporate bullshit as much as the next retail drone- I just felt like this didn't reflect my own experience with the company I worked for is all. I think once upon a time the secret shopper program used to be a lot more strict than it is now.Anime Store Adventure posted:Lol, if ever there was a true "late capitalism" moment it has to be this. We've already reached that point several times. See: allowing customers to shop lift and scam for fear of losing customers/money
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Jun 27, 2017 19:59
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There was a time when I worked at Wawa that I had a customer put in an order while I was refilling stickers on the scale so I could finish helping my current customer. I was the only one in the deli at the time, so I turned around and said to the guy something along the lines of "Your order might take longer than usual, as this current customer's order is taking longer than expected. I'm sorry.", and he seemed to take that OK. It took a bit longer, like I thought, but not terribly long. Ends up that guy was a secret shopper, and docked the store enough points that we didn't get an award. One of the things he checked off was that his deli order took longer than 2 minutes, and that was enough (in addition to some stock issues that the shift manager wasn't handling) to get us below the award tier. I almost lost hours of work because of this guy, but I explained what happened, they confirmed with the guy, and we got our points back. Secret shoppers are poo poo, and I hate them. e: I also once got docked hours for selling cigarettes to a 25 year old, because "company policy" was card everyone under 26. e2: From what I understand, both Wawa Secret Shopper checklists and We Card policies have been relaxed a bit, but are still somewhat bad.
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Jun 27, 2017 20:02
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I used to work at a little local bookstore. It was a nice place, but there was no coffee shop in the store. And people HATED it. Literally every day we would get 1-3 people that would come in, look around, ask for coffee and then leave when we said there was none. Some of them would shout and demand coffee like they really thought a store the size of a small apartment was hiding a Starbucks in the back. It was surreal.
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Jun 27, 2017 20:38
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I blame Starbucks and B&N for convincing America that dark brown beverages and for-sale books are a good combination but drat if I don't love browsing the used book annex with a giant cold brew in one hand
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Jun 27, 2017 20:40
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nerd plus rage posted:I used to work at a little local bookstore. It was a nice place, but there was no coffee shop in the store. And people HATED it. Literally every day we would get 1-3 people that would come in, look around, ask for coffee and then leave when we said there was none. Some of them would shout and demand coffee like they really thought a store the size of a small apartment was hiding a Starbucks in the back. It was surreal. Buy a cheap used coffee maker and charge $15 a cup. Put the money in your pocket and don't tell the store owner a thing.
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Jun 27, 2017 20:41
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Shinku ABOOKEN posted:Buy a cheap used coffee maker and charge $15 a cup. Put the money in your pocket and don't tell the store owner a thing. I fired a dude because he was using $5 Off Any Purchase coupons he had hoarded without telling the customers and pocketing the $5. It actually took like 3 weeks before a customer was savvy enough to look at their receipt and realize what had happened which was kind of funny
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Jun 27, 2017 20:43
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Kelp Me! posted:I fired a dude because he was using $5 Off Any Purchase coupons he had hoarded without telling the customers and pocketing the $5. You should have forced him to cut you in on $2 bucks per and gotten him more coupons you idiot.
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Jun 27, 2017 21:19
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Syncopated posted:You should have forced him to cut you in on $2 bucks per and gotten him more coupons you idiot. I know you're mostly joking but it should be noted that said customer actually complained to Corporate, who complained to my DM, who made me fire them
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Jun 27, 2017 21:20
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SpacePig posted:
You ever try to squeeze an orange yourself? 
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Jun 27, 2017 22:30
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Syncopated posted:You should have forced him to cut you in on $2 bucks per and gotten him more coupons you idiot. Something about grocery store receipts lends themselves to scrutiny. Smart move otherwise
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Jun 27, 2017 23:06
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Kelp Me! posted:I know you're mostly joking but it should be noted that said customer actually complained to Corporate, who complained to my DM, who made me fire them Yes hello corporate? Id like to file a complaint! I paid less than I thought I had to!
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Jun 27, 2017 23:45
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he didn't pay less the cashier pocketed the 5 bux
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Jun 27, 2017 23:52
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Kelp Me! posted:I fired a dude because he was using $5 Off Any Purchase coupons he had hoarded without telling the customers and pocketing the $5. I ran a video store 20 years ago and caught a guy pocketing late fees. We were not a corporate chain so we void late fees anytime and usually did if the customer wasn't a dick or a regular. If a customer came up and had late fees this guy would charge them but then pocket the cash and void the late fee in another transaction once the customer left the store. He'd then throw away the invoice thinking he was covering his tracks. What he didn't know is that at the end of the night the computer would run a report showing the days numbers, including the total late charges that were voided. $150 in voided charges kinda stands out. I never saw him actually pocket the money so I couldn't fire him but he eventually quit when I sent out a memo about watching how many fees you void.
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Jun 28, 2017 00:13
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CharlestonJew posted:Yes hello corporate? Id like to file a complaint! I paid less than I thought I had to! drat son
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Jun 28, 2017 00:18
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When I worked retail I'd follow those corporate mandates to the letter. This resulted in SO many pissed off people who said they'd never be coming back again. I like to think I directly contributed to the companies near bankruptcy.
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Jun 28, 2017 01:26
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Waffle! posted:People already working a soul-crushing job don't need to be treated like gutter trash just for trying to help. A simple "no thank you" costs nothing, and makes the employee feel like a fellow human being! Crazy, I know. Maybe he knew she wasn't union (i.e. not really human.)
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Jun 28, 2017 01:29
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Starman Super DX posted:good customer itt
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Jun 28, 2017 02:25
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ArbitraryC posted:If you recognized them and knew they were 30 why did you need to card them? There's a corner mart near me and I know all the cashiers, I'll pull out my ID if someone I don't recognize is subbing in cause I look pretty young for my age but otherwise none of the usuals card me because why would they. State-level alcohol control organizations can and will review security camera footage to ensure you're checking ID on every transaction. They also not just send in secret shoppers to try to buy booze/cigs without ID, but those secret shoppers will frequently "browse" for a while to check if you're also checking everyone else's ID.
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Jun 28, 2017 02:54
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ArbitraryC posted:If you recognized them and knew they were 30 why did you need to card them? There's a corner mart near me and I know all the cashiers, I'll pull out my ID if someone I don't recognize is subbing in cause I look pretty young for my age but otherwise none of the usuals card me because why would they. because that's our policy. we have to card everyone, every time. It's tied up it some legal poo poo that I mentioned already a few pages back and just part of the crazy prohibition era laws from my state. There isn't a thing I can do for you if you don't have an ID. Truth be told I'm not sure if it really is a law, but I'm not gonna lose my job/get fined if I get caught in a secret shop-esque PLCB sting. I mean people tell me the other store isn't carding them but we all have signs. It might be different in smaller stores but not the big retail guys. We exist on thin legal ice.
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Jun 28, 2017 02:59
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Huh, i dunno then. I live in WA and while I had a college town grocery store get it's license revoked all the time from stings (so presumably someone takes it seriously) basically any store that I even remotely regularly visit doesn't card me. Including dedicated places that just sell booze. Heck I've had random grocery clerks not card me when I have a big beard and even once had a sweet old lady cashier tell me she didn't need my ID cause only an adult would be buying the groceries I had. From what I can tell there's a button on the computers that just says date/id not needed. Don't fault you for it if it's policy it's just so different from my experience.
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Jun 28, 2017 03:04
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ArbitraryC posted:Huh, i dunno then. I live in WA and while I had a college town grocery store get it's license revoked all the time from stings (so presumably someone takes it seriously) basically any store that I even remotely regularly visit doesn't card me. Including dedicated places that just sell booze. Heck I've had random grocery clerks not card me when I have a big beard and even once had a sweet old lady cashier tell me she didn't need my ID cause only an adult would be buying the groceries I had. From what I can tell there's a button on the computers that just says date/id not needed. Oh yeah, better for you to realize this at your PC now then to fly to my state, try to buy a case of beer of beer, (which you can't get either, there's an ounce limit) be without your ID, and then proceed to have a meltdown at the register. Nothing to do with you personally at all, it's just how people react when they happen to be in that situation lol
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Jun 28, 2017 03:09
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I once got a bad review for our store from a secret shopper She asked me for a movie that recently came out, I took her directly to it, handed it to her, went to the cash desk, rang her through and she was out the door in less than 5 minutes. But she complained that I was rude to her because my voice wasn't cheerful enough or some nonsense.
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Jun 28, 2017 03:14
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