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Seriously, if you are worried about your kit and lightening, shouldn't you put something heavy on it?
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Jul 19, 2017 19:39
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The whole reason I have that installation guide is pretty thread worthy in itself. We spent two hours trying to walk a field tech through troubleshooting the power supply on a router which he's had no experience with, only to find out that the device had no power because the GFI tripped. I got the guide so I could look for pictures of what the power supply looked like.
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Jul 19, 2017 19:41
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Samizdata posted:Seriously, if you are worried about your kit and lightening, shouldn't you put something heavy on it? 
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Jul 19, 2017 20:13
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Is that a genuine Cisco document or something from the Small Business range?
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Jul 19, 2017 20:15
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Thanks Ants posted:Is that a genuine Cisco document or something from the Small Business range? Yes.
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Jul 19, 2017 21:21
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We dial 95+7-or-10-digit-number for an outbound line and 8+4-digit-extension internally. Why this is I do not know.
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Jul 19, 2017 21:31
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We get a surprising amount of people who might have the external number range of (for example) 020 xxxx 5000 thru to 5020 and then we number their internal extensions 5000 thru 5020 or whatever. So far so good. Then they employ new people, decide they want their internal extension to be 5021 because it's the next number, have business cards printed up with 020 xxxx 5021 on them, before realising that they don't own that number and never will. At which point it becomes a huge issue because the number's been given to a really important client or carved into granite and why aren't you helping us? In short, phones are poo poo.
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Jul 19, 2017 21:46
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Thanks Ants posted:In short, phones are poo poo and people are dumb. FTFY
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Jul 19, 2017 21:48
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It's the idea that you can just buy a specific number if people want it, without realising it might be taken and that you have no real way of finding out who owns it either. ENUM could have been good but someone left it to telecoms companies to be innovative.
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Jul 19, 2017 22:04
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Thanks Ants posted:Is that a genuine Cisco document or something from the Small Business range? Alighieri posted:Yes.
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Jul 19, 2017 22:11
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Seriously though yes it's an official document. Installation guide for an OLT What made me laugh is I was able to see the moments the reigns were passed from some intern writing the no poo poo statements to an actual engineer covering the technical parts.
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Jul 19, 2017 22:13
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Aunt Beth posted:We dial 95+7-or-10-digit-number for an outbound line and 8+4-digit-extension internally. Why this is I do not know. I just want to say my tired brain parsed the numbers 95, 7 and 10 and it took me two or three passes to realize you were still talking about phones not what versions of windows you deal with at your site.
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Jul 20, 2017 00:45
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Alkydere posted:I just want to say my tired brain parsed the numbers 95, 7 and 10 and it took me two or three passes to realize you were still talking about phones not what versions of windows you deal with at your site. This needs love, after seeing it I can't unsee it. Got a good laugh.
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Jul 20, 2017 00:57
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We have an HP Procurve 2510G at a site we are going to replace. We want to get pretty much the same thing but it looks like the procurve series is no longer available, unless you want to get a refurbished one. Now I guess it's "aruba"? I was wondering if it's just a rebrand and the management aspect/quality of it is the same, or if there are some "gotchas" with using whatever their comparable switch is now.
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Jul 20, 2017 01:08
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Alighieri posted:Yes. They put their loving logo on it, they can loving support it properly.
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Jul 20, 2017 02:33
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Hargrimm posted:I love global IT notices that are the email equivalent of a subtweet. Always makes me imagine what exactly some poor dumb user did to trigger a particular "friendly reminder" Best I've had to deal with was an actual 911 emergency occurred while people were on the phone, and person in the call center (in a different city from the emergency) forwarded the call to 911. Much confusion of 911 operator dealing with the situation. The call recording when played at a C level meeting caused a lot of "oh nos" faces and immediate protocol changes at the call centre. Fortunately, all parties ended up okay.
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Jul 20, 2017 02:51
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MrMojok posted:We have an HP Procurve 2510G at a site we are going to replace. We want to get pretty much the same thing but it looks like the procurve series is no longer available, unless you want to get a refurbished one. Now I guess it's "aruba"? The Aruba 2530G is the direct descendent of the Procurve 2510G, just rebranded and with updated silicon. It runs the same OS and management should be essentially identical. They are good switches.
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Jul 20, 2017 03:20
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MrMojok posted:We have an HP Procurve 2510G at a site we are going to replace. We want to get pretty much the same thing but it looks like the procurve series is no longer available, unless you want to get a refurbished one. Now I guess it's "aruba"? Just a rebrand. If you're lucky, some of your existing HPE/Procurve switches will get internally re-branded when you update to the latest firmware. Scared the poo poo out of me the first time I saw it happen.
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Jul 20, 2017 03:31
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The 2530s are decent switches if you just want something basic, really cheap as well.
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Jul 20, 2017 08:33
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Thanks Ants posted:It's the idea that you can just buy a specific number if people want it, without realising it might be taken and that you have no real way of finding out who owns it either. ENUM could have been good but someone left it to telecoms companies to be innovative. It depends on how many DIDs you own. Where I work we physically own 20,000 numbers so 7 digit is no problem. I've worked places where they own 1 or 2 which then have to be manipulated internally so they don't conflict with external numbers they don't own (which is why a lot of places use 4-digit dial). But even then you can do 7-digit internal with an escape pattern so they should never conflict outside of the company.
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Jul 20, 2017 13:53
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So we are now at a week with issues with Rackspace. http://status.apps.rackspace.com/index/viewincidents?group=100 It has been determined that the Office365 conversion will occur in 2017 early 2018 than its original scheduled date of 2019. Also our Internal network appears to be running on dial up. Thankfully not my area, but does add another layer of crap to detail with. Zil fucked around with this message at 14:04 on Jul 20, 2017 |
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Jul 20, 2017 14:00
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Renegret posted:the reigns were passed Lol throwing shade at the tech writers 
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Jul 20, 2017 15:00
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Data Graham posted:Lol throwing shade at the tech writers once in 7th grade I scored a 20% on a spelling test and my mom grounded me Spell check is both a blessing and a curse 
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Jul 20, 2017 15:14
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Renegret posted:once in 7th grade I scored a 20% on a spelling test and my mom grounded me maybe you should also install a grammar check?
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Jul 20, 2017 16:08
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The consultant brings in his own Mac laptop. He called to ask how to make Dashboard permanently visible because he now has an external screen and he says he's getting annoyed by how the Dashboard constantly disappears. As far as I know the only way to do this is with the old developer widget which I have no source for. He started getting angry and said that everyone else he knows can have the Dashboard stay onscreen all the time and how he couldn't be the only person on Earth that can't keep it visible. This strange comment is what allowed me to figure out how to solve his problem. Who else can guess the solution? 
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Jul 20, 2017 18:48
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The solution was turning on the external screen.
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Jul 20, 2017 18:53
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Dick Trauma posted:The consultant brings in his own Mac laptop. He called to ask how to make Dashboard permanently visible because he now has an external screen and he says he's getting annoyed by how the Dashboard constantly disappears. I'm assuming "Doesn't know the difference between Dashboard and Dock"
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Jul 20, 2017 18:53
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Ursine Catastrophe posted:I'm assuming "Doesn't know the difference between Dashboard and Dock" 
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Jul 20, 2017 18:54
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Dick Trauma posted:The consultant brings in his own Mac laptop. He called to ask how to make Dashboard permanently visible because he now has an external screen and he says he's getting annoyed by how the Dashboard constantly disappears. EDIT: Welp, too late with my guess. Still, I wouldn't put it past some users.
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Jul 20, 2017 18:55
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you can have the dashboard treated as its own "space" so you can drag it to whatever monitor you want and work in a different display. i guess. if you're weird enough to want to do that. but yeah. he's thinking dock.
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Jul 20, 2017 18:55
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Re: e-mail discovery and US laws chat When I went through sexual harassment training I learned a fun thing about the e-discovery process. The lawyer for our parent company basically told us that if you put your work e-mail on a personal device (their example was a phone) then theoretically the investigator could jump to any other data on your personal phone during the discovery process of a sexual harassment claim. I don't know if he was just trying to scare us into not putting work poo poo on a personal device but that was an interesting tidbit that has stuck with me. *edit* wait people actually use Dashboard?
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Jul 20, 2017 18:56
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That's why I have thousands of dick pics on my personal phone. Make them work for it if they want to search.
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Jul 20, 2017 18:57
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GreenNight posted:That's why I have thousands of dick pics on my personal phone. Make them work for it if they want to search. I have a script which continually registers new Google voice accounts and texts explicit photos and inappropriate remarks to them.
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Jul 20, 2017 19:02
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pr0digal posted:Re: e-mail discovery and US laws chat "theoretically" is a pretty big catch all. If it's a sandboxed app there's no need. Don't put work as a pop3 or w/e but I don't think that's normal anymore.
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Jul 20, 2017 19:12
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pr0digal posted:Re: e-mail discovery and US laws chat I question the logic behind this, but given the state of the legal system when it comes to technology he's probably right anyway.
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Jul 20, 2017 21:02
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Not mixing work and personal phones is a cool and good practice anyways. Noone at work has my personal number after the old CEO left, and I blocked his number 
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Jul 20, 2017 21:05
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We're HIPAA-complaint, and thus the only work network my personal electronics connect to is the power outlet. Please disregard my useage of the guest wifi, it's supposed to be isolated from the rest in any event.
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Jul 20, 2017 21:24
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Today a user called in a ticket because they were having problems with email not being delivered. A member of Desktop Support emailed them for more information. The user did not respond to the email, so Desktop Support closed the ticket.
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Jul 20, 2017 21:36
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guppy posted:Today a user called in a ticket because they were having problems with email not being delivered. A member of Desktop Support emailed them for more information. The user did not respond to the email, so Desktop Support closed the ticket. Nice
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Jul 20, 2017 21:39
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A ticket came in: Word document won't print. The file was sent to the user through email, but it's not infected in any way that can be detected by our antivirus suite. Printer is working fine and other documents print fine, tried the file on another workstation, still wouldn't print. Tried the file on my personal workstation, still wouldn't print. No error message at all, click print, select printer, hit the print button nothing happens. Tried saving it as a new file, still wouldn't print. Copy/pasted the entire contents of the document to a brand new Word document and it prints beautifully 
PremiumSupport fucked around with this message at 22:35 on Jul 20, 2017 |
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Jul 20, 2017 22:33
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