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I always turn down the 'free poo poo' because there always seems to be a bunch of time-consuming bullshit to go through before I actually get free poo poo. "Sir, would you like a free set of giraffe spats with your purchase of helium and plastic bags?" 'Uhhh.. yeah, I guess' "Great! <big fake smile> just fill out this application for our loyalty card/credit card/etc. and we'll send you a coupon for the giraffe spats" And at that point I hate saying 'gently caress that, way too much bullshit', especially because I know the poor employees don't want to be pushing this poo poo either and they probably get penalized in some way for not getting enough applications or whatever. If they're obviously just reaching under the counter and handing out free stuff, sure, I'll take it, but it never seems to work out that way so I automatically refuse everything.
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Aug 5, 2017 17:25
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JnnyThndrs posted:I always turn down the 'free poo poo' because there always seems to be a bunch of time-consuming bullshit to go through before I actually get free poo poo. Yeah exactly. This is why people have those ready-to-go responses to stuff that sounds free because they're predisposed to be suspicious of any situation where it sounds like someone is saying they can get something for nothing. I mean I know I don't agree to anything like that unless something tangible is literally being handed to me and then am explicitly told "take this and pay us nothing". In my non-professional opinion I think it would make more sense to just hand people gift cards or coupons out of the blue, alluding to promises that they'll see more things like it if they sign up for the card or if their loyalty continues or whatever. It's better than immediately bombarding a new face with applications they need to sign in blood and triplicate so they can immediately "join our family" and get exclusive access to coupons & deals.
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Aug 5, 2017 17:36
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Starman Super DX posted:applications they need to sign in blood and triplicate so they can immediately "join our family" and get exclusive access to coupons & deals. ... especially since you always know that all that personal info you're giving them is the actual reason they're running the promo at all and you're guaranteed to get a ton of junk mail for the rest of time. The "Go on the draw to win a new car!" promos you see at the mall are the most blatant versions of this but you always see people filling out those forms
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Aug 5, 2017 18:11
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Snowglobe of Doom posted:... especially since you always know that all that personal info you're giving them is the actual reason they're running the promo at all and you're guaranteed to get a ton of junk mail for the rest of time. Yeah I don't disagree with that. All I'm saying is that people would be less suspicious if it at least seemed as though they were getting more than they're actually putting in as opposed to being asked to put up their info immediately. That's just from my  marketing perspective though
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Aug 5, 2017 18:53
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ugh customers are the worst I came into the hotel this morning at the tail end of a domestic violence issue. Dude was way off meds and was trying to barricade two women and a baby in their room. Lots of screaming, lots of threats to kill self. Cops came and hauled the dude out, I had to talk to a crying woman and tell her repeatedly that it wasn't her fault, she didn't cause this. Hmm maybe I should bootstrap my way to Alaska and give this job to some 19 year old who doesn't give a gently caress and is just earning pocket money while they earn their STEM degree.
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Aug 5, 2017 19:07
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Zenithe posted:Today we had a deal, you get 4 cents off the fuel price when you buy anything else. You put way too much faith in people. It's a good thing everyone declined it, because it would have played out like this: *Customer leaves with their free bag of peanuts, only to return 10 minutes later with the receipt in hand* Them: "You said these peanuts were free! You charged me for them right here on my receipt!" You: "They were free, the cost difference was taken out of your gas." Them: "No it wasn't, it says right here the gas cost 34 dollars and the peanuts cost 89 cents!" *this continues for 5 minutes as you try to explain, eventually the MOD comes by and refunds the idiot their 89 cents*
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Aug 6, 2017 03:17
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i would have just taken the free peanuts for myself when they refuse
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Aug 6, 2017 04:11
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Sitting Here posted:Hmm maybe I should bootstrap my way to Alaska and give this job to some 19 year old who doesn't give a gently caress and is just earning pocket money while they earn their STEM degree. You touch a life every day behind the counter of a smelly motel
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Aug 6, 2017 06:37
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kazr posted:You touch a life every day behind the counter of a smelly motel
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Aug 6, 2017 06:39
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kazr posted:You touch a life every day behind the counter of a smelly motel I wish it was a smelly motel because that would make it a lot less surprising when the clientele lose their minds (or the contents of their bladder or stomach). But it turns out even people who fly in private jets and make decisions that affect the lives of thousands of workers are pretty much joke monkeys like the rest of us. Really makes you think?? My favorite thing was when some CEO absconded with my coworker to go on a liquor run, came back, and started making cocktails on our front desk. Zested a lemon right there. He just wanted one drink though, so he left the rest of the bottle for my coworker and gave me an unopened bottle of red wine because I guess he felt bad about stealing my helper. CEO dude was just sad and lonely. Divorced, never saw his kids, the usual story. He just has the money to make his depression and alcoholism look a lot more fun.
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Aug 6, 2017 19:34
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The world needs more stories of the quiet desperation of the hotel business.
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Aug 6, 2017 19:58
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This happened at a Buffalo Wild Wings near me: http://rockrivertimes.com/2017/08/08/gay-server-denied-tip-for-not-loving-jesus/
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Aug 9, 2017 14:32
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WescottF1 posted:This happened at a Buffalo Wild Wings near me:
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Aug 9, 2017 15:45
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Yawgmoth posted:feed every christian to the lions Even the woman who didn't get a tip?
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Aug 9, 2017 15:48
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WescottF1 posted:This happened at a Buffalo Wild Wings near me: I have a friend that used to be a waitress at Outback and nothing pissed her off more than working Sundays and have those Christian assholes leave her those fake 10 dollar bills that try to get her to join their church. Ironically leaving those things instead of a tip makes it so the server hates Chirstians and whatever church they belonged to.
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Aug 9, 2017 16:11
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We had a waitress who was very rude and took our food order, then someone else brought out the food, and then they had to get our second round of drinks because homegirl was MIA. After about an hour she finally shows up with the check. Does she deserve a tip?
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Aug 9, 2017 16:14
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Over There posted:We had a waitress who was very rude and took our food order, then someone else brought out the food, and then they had to get our second round of drinks because homegirl was MIA. After about an hour she finally shows up with the check. gently caress no. Anything less than stellar should be 0% and you should call the manager the next day AND leave a bad google/yelp review.
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Aug 9, 2017 16:16
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Over There posted:We had a waitress who was very rude and took our food order, then someone else brought out the food, and then they had to get our second round of drinks because homegirl was MIA. After about an hour she finally shows up with the check. Yes because our society decided we need to subsidize the restaurant owners by paying their employees' wages
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Aug 9, 2017 16:17
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Return Of JimmyJars posted:gently caress no. Anything less than stellar should be 0% and you should call the manager the next day AND leave a bad google/yelp review. Ok, question I've been getting cashiers reminding me to go "fill out a short survey" about my shopping experience (with a website on the receipt). Do those surveys help/hurt the person? I did one and had to type in the code from the receipt so I assume they know who the cashier was. I ask because I've heard that at some places anything less that a perfect 5 score will get an employee in trouble.
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Aug 9, 2017 16:20
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spacetoaster posted:Ok, question No survey has ever helped anyone. All they do is get the cashier in trouble if they get less than a perfect score and are used as an easy way to deny raises. They are a plague.
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Aug 9, 2017 16:24
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frakeaing HAMSTER DANCE posted:Yes because our society decided we need to subsidize the restaurant owners by paying their employees' wages
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Aug 9, 2017 16:29
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Detective No. 27 posted:No survey has ever helped anyone. All they do is get the cashier in trouble if they get less than a perfect score and are used as an easy way to deny raises. They are a plague. Yes, please only fill out surveys if you are going to give a perfect score. Or, conversely, if you had lovely service instead of not tipping your waiter just give them a not-perfect survey.
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Aug 9, 2017 16:44
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I met with the surveymaker once while they were running through their data and boy they dont like it when you point out their data is completely useless because the numbers dont mean anything when everyone involved knows its rigged.
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Aug 9, 2017 16:51
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Arven posted:Yes, please only fill out surveys if you are going to give a perfect score. Or, conversely, if you had lovely service instead of not tipping your waiter just give them a not-perfect survey. if any employee is even vaguely competent, my review makes them seem like the reincarnation of Jesus.
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Aug 9, 2017 16:59
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Barudak posted:I met with the surveymaker once while they were running through their data and boy they dont like it when you point out their data is completely useless because the numbers dont mean anything when everyone involved knows its rigged. Like Ebay feedback, where anything other than perfect is treated like a negative review.
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Aug 9, 2017 17:11
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I rarely ever asked custumers to do surveys. I'm not a teacher, I have no business giving anyone homework.
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Aug 9, 2017 17:12
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I will do a survey if I get free food at panda express out of it They don't actually check the stores or time so I just put in random poo poo lol
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Aug 9, 2017 17:20
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When I worked at Applebee's if you didn't have positive surveys you'd be reprimanded which just led everyone holding onto extra copies of the receipts and we all just did the surveys for each other.
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Aug 9, 2017 17:33
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in my line of business the survey is everything to us and our managers. not sure how it is in retail though.
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Aug 9, 2017 17:38
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Over There posted:in my line of business the survey is everything to us and our managers. not sure how it is in retail though.  We do high level Enterprise software stuff so surveys are a great way for our management to see comments like, "Jeff has no idea what he is doing", or "Todd is brilliant!" and "Jim was great to work with but your software is garbage and why won't you fix the bug I reported?" If you score pretty well you get Amazon gift certificates at the end of the month.
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Aug 9, 2017 18:25
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Over There posted:in my line of business the survey is everything to us and our managers. do you work at a survey factory?
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Aug 9, 2017 18:30
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ladron posted:do you work at a survey factory? You idiot. It's all about the cloud now
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Aug 9, 2017 18:31
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Over There posted:You idiot. a cloud factory?
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Aug 9, 2017 19:24
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My old call center's management had massive hard-ons for surveys. You could just imagine management's utter shock at how survey ratings cratered after they started giving every team, including technical support and loving retention, sales quotas. Seriously, management didn't see the connection between the two. Customers would write in their post-call surveys, "Everything was good, but I don't like being sold to when I just want to reset my password," and yet the drop in survey ratings was entirely the agents' fault, not the policy's.
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Aug 9, 2017 19:51
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We were just told today that we need to ask the clients for a 9 or 10. 
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Aug 9, 2017 20:00
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OutOfPrint posted:My old call center's management had massive hard-ons for surveys. You could just imagine management's utter shock at how survey ratings cratered after they started giving every team, including technical support and loving retention, sales quotas. Way back in '08 I lost my job like most people due to the economy. My wife's job was also ending in 6 months so I was trying to scrape together every penny I could to keep my house. At the time I was a subscriber to Sirius radio paying something like $15 a month so that was one of the 1st expenses to go. Turns out they HATE loosing subscribers. ME: Yes, I lost my job and I needs to cancel my subscription. CSR: One moment while I transfer you to (retention) retention: Sorry you have to cancel, may I ask why? ME: The service is fine but I'm not out of work and need every penny I scrape up. Please cancel. retention: Ok, well what if we offered you 6 months for only $40? ME: Um...no thank you. Like I said, I lost my job and want to cancel retention: Well how about 9 months for $55? ME: Look. I may loose my house. Can you please cancel my subscription? retention: Well how about me put it on hold for you? It was allll I could do to not loose my poo poo.
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Aug 9, 2017 21:21
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Delivering pizzas is fun. One time I was making a delivery to a house and a kid, around 12 or 13, walks out the front door. He asks me how much the order is, pulls out the wad of money his parents obviously gave him to pay me, peels off a few dollars and pockets them, and hands me the exact amount of the total. Another time I delivered to a nicer house with a Corvette out front, and a "Corvette Parking Only" sign on the garage. I had delivered there before and knew they weren't big tippers, so I wasn't expecting much. This time the bill is $22 or $23 something, and he hands me $25 and says to keep the change. I go to pocket the money and he sort of makes a motion you'd make if you were clinking coins in your hand and says "Oh no, I meant keep the change change. You know, the 35 cents or whatever it was. Thanks. Another time I delivered to a guy who was 25 cents short. He told me he had to use the quarter to place the order. He also lived in a motel where some of the rooms had sheets hanging where the doors should be. Then there was chicken coop. A concrete chicken coop in the middle of a field, where people lived. Driveway? Nope, just drive through the field. Doors and windows? Well there were holes in the wall but I wouldn't call them doors. It did have electricity, though, via extension cord. Oh, and they tipped better than the judge who lived a few miles away. WescottF1 posted:This happened at a Buffalo Wild Wings near me: Did someone get paid money to write this? I think they used exuberant when they meant exorbitant.
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Aug 9, 2017 21:34
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Most retention teams have a quota on "saves," or stopping people from cancelling. If you try calling in at the end of the month and get someone behind their quota, they'll keep you on as long as possible, offering as much as they can, to stay with the service, and that's not even if they have a script of offers they're mandated to make. It's hosed up, pisses off customers, and can ruin a company's word of mouth. Just like it did for my old company. When I was 2nd level on the design team (supervisor responsibilities, 1st level pay, title, and job description), I instated a policy of: "Write in your notes I said you could cancel it and cancel it if they don't want it." Sometimes, the best customer service is to part ways on a good note so that the customer might come back or recommend us to other people.
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Aug 9, 2017 21:41
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AvesPKS posted:Delivering pizzas is fun. How much sex did you have/get offered? And I'll expand that question to everyone else too. I observed a dude showing porn to a woman working at a store once and she was trying to be nice and laugh it off, but the dude was insistant about it. I was just wondering what kind of management does the place have where an employee will put up with that kind of harrassment.
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Aug 9, 2017 21:48
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spacetoaster posted:How much sex did you have/get offered? Once I delivered to a house full of drunk underage kids having a party. They were so drunk they couldn't remember what they ordered and thought it was wrong. They were starting to get violent so I basically had to throw my co worker who took the order under the bus to get out of there with my skin intact. They also offered me beer.
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Aug 9, 2017 21:57
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