RE: A ticket came in: Did they take the printer into the shitters with them?

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Thanks Ants: May 21, 2004; #essereFerrari

Have a read of https://technet.microsoft.com/en-us/library/cc754697(v=ws.11).aspx

quote:

Locating domain controllers by site
Domain controllers register service (SRV) resource records in Domain Name System (DNS) that identify their site names. Domain controllers also register host (A) resource records in DNS that identify their IP addresses. When a client requests a domain controller, it provides its site name to DNS. DNS uses the site name to locate a domain controller in that site (or in the next closest site to the client). DNS then provides the IP address of the domain controller to the client for the purpose of connecting to the domain controller. For this reason, it is important to ensure that the IP address that you assign to a domain controller maps to a subnet that is associated with the site of the respective server object. Otherwise, when a client requests a domain controller, the IP address that is returned might be the IP address of a domain controller in a distant site. When a client connects to a distant site, the result can be slow performance and unnecessary traffic on expensive WAN links.

# ? Aug 25, 2017 20:23

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# ? May 29, 2024 03:36

anthonypants: May 6, 2007; by Nyc_Tattoo; Dinosaur Gum

quote:

For some reason, I have begun to receive phone calls directly from [customers]. I�m not sure why this is happening. Can you please check the phone system and verify that my number is not included in the customer service phone tree setup?

Okay, we've been having weird issue with our phone system, but we'll need some details.

quote:

The phone call I received came from [customer's telephone number] at 2:54 pm, 3:03 pm, 3:09 pm, and 3:27 pm on August 23rd.

Cool, we'll pass that on to our hosted provider so they can check what buttons this lady mashed into the phone tree.

quote:

You can close this ticket. My phone number was being pulled by the credit card processor and was posting on the patients' credit card statements.

# ? Aug 25, 2017 21:30

Thanks Ants: May 21, 2004; #essereFerrari

...how?

# ? Aug 25, 2017 21:31

ChubbyThePhat: Dec 22, 2006; Who nico nico needs anyone else

Uhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh............

UHHHHHHHHHHH????????

What?! :stonk:

# ? Aug 25, 2017 22:41

Squatch Ambassador: Nov 12, 2008; What? Never seen a shaved Squatch before?

anthonypants posted:

Okay, we've been having weird issue with our phone system, but we'll need some details.
Cool, we'll pass that on to our hosted provider so they can check what buttons this lady mashed into the phone tree.

Thanks Ants posted:

...how?

Maybe the CC's system was pulling the business phone # instead of business name from the database? In any case, :psyduck:

# ? Aug 25, 2017 23:14

LethalGeek: Nov 4, 2009

I had to read that about 5 times before my brain could even accept what the gently caress I was reading

# ? Aug 25, 2017 23:21

Mo_Steel: Mar 7, 2008; Let's Clock Into The Sunset Together; Fun Shoe

Hungry Computer posted:

Maybe the CC's system was pulling the business phone # instead of business name from the database? In any case,

My initial thought is the CC processor updated their records, and somehow wound up with that direct number as the business contact number for the company. For example, buying stuff from Google Play sometimes gives me a phone number as additional info: 855-836-3987

# ? Aug 26, 2017 21:40

MJP: Jun 17, 2007; Are you looking at me Senpai?; Grimey Drawer

My wife is taking her annual infosec training at her workplace. It was a lot of the standard stuff - be careful about PDFs, spearphishing, etc.

Then it took a look at warchalking and blazed past that at amazingly high speed.

# ? Aug 28, 2017 14:31

Judge Schnoopy: Nov 2, 2005; dont even TRY it, pal

phaxing, certainly nothing ambiguous about that at all, no sir

# ? Aug 28, 2017 14:42

Renegret: May 26, 2007; THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*

Cat Army Sworn Enemy

Vishing sounds like a new and exciting sex position

# ? Aug 28, 2017 14:45

Thanks Ants: May 21, 2004; #essereFerrari

Training companies making up words so you think you've had some value from the course

# ? Aug 28, 2017 15:20

PremiumSupport: Aug 17, 2015

A ticket came in:

quote:

Good morning,

When I came in to work today my computer was off, which I thought was odd. When I turned it on it started burning and lots of smoke came out. Can you help?

Looks like the wires feeding the motherboard from the power supply got hot and actually caught fire. Don't know why yet.

The fire melted this unused SATA power connector that was tucked in the wire loop.

Happy Monday!

# ? Aug 28, 2017 15:46

SEKCobra: Feb 28, 2011; Hi
Don't look at my site

Things regularly reported as fires here:
Sonicwalls with a yellowed case when the power supply is dead, obviously the sonicwall 'was burning'.
Smoke coming out of any device.

I have had more than 5 reports of devices burning and not once has there been a flame.

# ? Aug 28, 2017 15:50

ConfusedUs: Feb 24, 2004; Bees?
You want fucking bees?
Here you go!
ROLL INITIATIVE!!

SEKCobra posted:

Smoke coming out of any device.

To be fair, unless it has an internal combustion engine, smoke should not be coming out of any device. Even if there's not an open flame, smoke is the result of something burning!

# ? Aug 28, 2017 15:54

SEKCobra: Feb 28, 2011; Hi
Don't look at my site

ConfusedUs posted:

To be fair, unless it has an internal combustion engine, smoke should not be coming out of any device. Even if there's not an open flame, smoke is the result of something burning!

Not really, 90 % of the time smoke coming out of electronic devices is from capacitors.

# ? Aug 28, 2017 16:05

ConfusedUs: Feb 24, 2004; Bees?
You want fucking bees?
Here you go!
ROLL INITIATIVE!!

SEKCobra posted:

Not really, 90 % of the time smoke coming out of electronic devices is from capacitors.

In which something to vaporized due to high heat: aka burning

# ? Aug 28, 2017 16:08

iospace: Jan 19, 2038

ConfusedUs posted:

To be fair, unless it has an internal combustion engine, smoke should not be coming out of any device. Even if there's not an open flame, smoke is the result of something burning!

What about external combustion engines?

Snark aside, I think possibly a surge on one of the wires caused it to fry? I don't know, weird that that happened.

# ? Aug 28, 2017 16:08

Thanks Ants: May 21, 2004; #essereFerrari

But enough about Honda's F1 efforts

# ? Aug 28, 2017 16:09

iospace: Jan 19, 2038

Thanks Ants posted:

But enough about Honda's F1 efforts

# ? Aug 28, 2017 16:31

ChubbyThePhat: Dec 22, 2006; Who nico nico needs anyone else

Thanks Ants posted:

But enough about Honda's F1 efforts

Ouch.

# ? Aug 28, 2017 16:32

PremiumSupport: Aug 17, 2015

iospace posted:

What about external combustion engines?

Snark aside, I think possibly a surge on one of the wires caused it to fry? I don't know, weird that that happened.

Either the SATA power connector shorted out or the power supply decided to send too much current down the wires to the motherboard. I'm leaning towards SATA connector short as the cause because that connector shows the most damage, the wires are just sooty and scorched, the connector actually melted and charred.

My guess is that over the weekend the connector shorted out and tripped the power supply, which was why the computer was off. On startup it shorted again, but this time the power supply didn't trip and the short got hot enough to catch fire.

Either way I'm trashing everything inside the case and getting the user a new machine.

# ? Aug 28, 2017 16:43