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Pivo posted:Some people on RFD yesterday were saying it took them 2-3 hours total. 57 minute mark got me to the level one guy who took my name/number and transferred me to retentions. I'm almost done my third loop through the Koodo Christmas hold music play list. Only in Canada. 
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Dec 17, 2017 20:13
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| # ? May 15, 2024 18:03 |
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BGrifter posted:Approaching the one hour mark on hold with Koodo. gently caress Canadian telecom. Well, you have to expect that, since they're using their own infrastructure to transfer you to their outsourced call centre overseas. 
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Dec 17, 2017 20:32
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Mister Facetious posted:Canadian Cellular: We Think All of Our Customers Are Retards
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Dec 17, 2017 20:38
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I just changed to a new share everything plan with my 40% corporate discount so I'm probably not eligible for this, but drat, nice deal
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Dec 17, 2017 20:40
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I wish Koodo would just waterboard me. An hour and a half on hold, three times through their Christmas playlist.
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Dec 17, 2017 20:42
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BGrifter posted:I wish Koodo would just waterboard me. An hour and a half on hold, three times through their Christmas playlist. Stay strong. https://www.youtube.com/watch?v=Qcnuj4u-2ic
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Dec 17, 2017 21:03
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I called up Koodo twice and it just hangs up. 
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Dec 17, 2017 21:04
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Housh posted:I called up Koodo twice and it just hangs up. People on RFD are reporting three hours on hold then a hangup.
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Dec 17, 2017 21:05
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Virgin only took me like 40 minutes on hold yesterday and then the L1 agent was able to handle my change. I'm simultaneously astonished it was that easy and laughing my rear end off that this is what counts as "easy".
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Dec 17, 2017 21:06
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There may be more advantage to the Public Mobile "there's nobody to phone even if you want to" approach than I thought!
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Dec 17, 2017 21:07
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I'd like to imagine that given it's a weekend there's only a skeleton crew at the call centres and tehy're all just getting ready to quit.
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Dec 17, 2017 21:07
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I might just call tomorrow during the day when most people are at work and maybe Koodo has more staff. The deal is on until the 19th right? I barely get to half the 5GB I have on the SK plan but to double it for $10 isn't a bad deal. I end up using my phone data more than public wifi offered at places these days because 
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Dec 17, 2017 21:08
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Dallan Invictus posted:Virgin only took me like 40 minutes on hold yesterday and then the L1 agent was able to handle my change. I'm simultaneously astonished it was that easy and laughing my rear end off that this is what counts as "easy".
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Dec 17, 2017 21:17
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odiv posted:Change to what? Is there a deal? Yeah, the Big 3 (or at least their flanker brands?) are responding to Freedom's price drop to 10GB for $50 with promotional "10GB for $60" BYOP deals this weekend. Virgin's also has unlimited Canada-wide calling/texting, I assume the others do as well but I can't speak for them.
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Dec 17, 2017 21:48
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Dallan Invictus posted:Yeah, the Big 3 (or at least their flanker brands?) are responding to Freedom's price drop to 10GB for $50 with promotional "10GB for $60" BYOP deals this weekend. Virgin's also has unlimited Canada-wide calling/texting, I assume the others do as well but I can't speak for them. Here's what the Rogers plan includes. And yes it's 10Gb, just doesn't show the bonus on the email but says 10 when I sign in on their website. 
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Dec 17, 2017 22:05
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gently caress that's a good plan, I wish I could do it
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Dec 17, 2017 22:06
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Took me three hours and six minutes to finally get the level 2 guy but it's done. $60/month 10gb unlimited calling/texting. The CSR was saying some people are waiting 4+ hours and that it seems half the country is calling. It did kind of annoy me the way the guy kept saying they were breaking the rules for me and I was totally getting something I shouldn't, but meh, it's done now. Edit: Ha. Additional data is up to $7 per 100mb. Doubt it'll be a problem for now with a 10gb cap, but it's kinda funny they'd jack up the overrun costs as a petty little gently caress you with the new plan.
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Dec 17, 2017 22:21
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Does Koodo charge you $10 for support to make the account change?
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Dec 17, 2017 22:55
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Housh posted:Does Koodo charge you $10 for support to make the account change? They say they do, when you use a phone CSR to make a change you could have done through self-serve. This isn't possible through self-serve though. They waived it for me, and I thought it was hilarious how the guy was framing it like he was doing me a big favour. For what it's worth, Koodo has not once charged me for phone support, but I never call in for something I could have done myself.
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Dec 17, 2017 23:11
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Pivo posted:Some people on RFD yesterday were saying it took them 2-3 hours total. I was on hold with Telus twice, for a total of just over 4 hours waiting, to switch my two corporate lines to the $60/10gb plan. Once I got through to someone it was done in about 15 minutes, no fuss no muss. No fuss other than the hours upon hours of the same goddammit Christmas music! Ahhhhh
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Dec 17, 2017 23:58
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I just got a level 1 CSR that sounded like he was out of his mind. He checked my account and said my SK account might be considered fraud (because of taxes) by retentions and I wouldn't be eligible for the plan. I just told him to go ahead to forward me to retentions. After I told him that, he changed his tune like I called his bluff. Waiting for retentions now.
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Dec 18, 2017 00:01
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Rickets posted:No fuss other than the hours upon hours of the same goddammit Christmas music! Ahhhhh I want a hippopotamus for Christmas...
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Dec 18, 2017 00:09
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BGrifter posted:I want a hippopotamus for Christmas... I heard that song at least three times, not sure if the loss of sanity is worth the extra 4GB/month of data
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Dec 18, 2017 00:31
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Rickets posted:I heard that song at least three times, not sure if the loss of sanity is worth the extra 4GB/month of data The Koodo Christmas playlist is around 35-40 minutes long total. On hold for over three hours I heard it around five times. I should not be an expert on the length of the Koodo hold music but here we are.
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Dec 18, 2017 00:45
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BGrifter posted:I want a hippopotamus for Christmas... https://www.youtube.com/watch?v=vsvOrtcrA5c
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Dec 18, 2017 00:56
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It was mildly amusing the first time. Not laugh out loud funny but enough to get a smile and a “that’s cute”. By the time I got to the fifth play through after three hours on hold every song just increased the desire to kill.
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Dec 18, 2017 01:06
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Dallan Invictus posted:Yeah, the Big 3 (or at least their flanker brands?) are responding to Freedom's price drop to 10GB for $50 with promotional "10GB for $60" BYOP deals this weekend. Virgin's also has unlimited Canada-wide calling/texting, I assume the others do as well but I can't speak for them. Probably pretty good deal for them honestly as they're getting $15/mo more per month out of me.
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Dec 18, 2017 01:43
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From first calling in...2hrs total phone time. Retentions immediately gave me the plan. Woooo 10GBs!! Btw...do I still keep my visual voice mail? I forgot to ask.
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Dec 18, 2017 02:02
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Housh posted:Btw...do I still keep my visual voice mail? I forgot to ask. Check on your self-serve. I kept my VVM for $2 addon without asking and my vmbox didn't reset or anything, but that's the current price. Some people managed to keep their grandfathered add-ons like 1000 free minutes to the UK etc, others didn't.
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Dec 18, 2017 02:10
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Couldn’t you go in person to some store and switch carriers by number porting? If so why are you guys bothering with waiting for hours on hold 
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Dec 18, 2017 02:24
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Pivo posted:Check on your self-serve. I kept my VVM for $2 addon without asking and my vmbox didn't reset or anything, but that's the current price. Some people managed to keep their grandfathered add-ons like 1000 free minutes to the UK etc, others didn't. Risky Bisquick posted:Couldn’t you go in person to some store and switch carriers by number porting? If so why are you guys bothering with waiting for hours on hold Housh fucked around with this message at 02:29 on Dec 18, 2017 |
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Dec 18, 2017 02:26
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That's weird, the ads on Koodo's site said to ask in store for details. Glad it took me a few clicks on Rogers' website to switch.
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Dec 18, 2017 02:43
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large hands posted:That's weird, the ads on Koodo's site said to ask in store for details. Glad it took me a few clicks on Rogers' website to switch.
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Dec 18, 2017 02:47
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I think I'm just going to keep my SK plan, I don't think I've ever come close to 5GB and it's $13 cheaper. Tempting though.
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Dec 18, 2017 12:21
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I can't switch online with Rogers because I have an ancient business account. Their phone switch must be a towering inferno right now.
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Dec 18, 2017 22:52
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My coworkers couldn't get the deal on Bell in the NWT. I suggested they (threaten to) switch to something else then.
odiv fucked around with this message at 23:05 on Dec 18, 2017 |
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Dec 18, 2017 23:02
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odiv posted:My coworkers couldn't get the deal on Bell in the NWT. I suggested they (threaten to) switch to something else then. That's because it's a BC/Alberta deal. And apparently for Koodo/Virgin/Fido, also Ontario.
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Dec 18, 2017 23:06
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Eh, I got it just fine on Virgin. 
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Dec 18, 2017 23:06
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odiv posted:Eh, I got it just fine on Virgin. Fine, but it's a BC/AB/ON deal. Threatening to leave a carrier to get a plan not available in that province/territory sounds stupid.
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Dec 18, 2017 23:07
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Yes, sorry, to be clear the parentheses was meant to imply optional. If you can get the deal with another carrier then jump to that, but if you can suggest you might leave and get the deal that way then why not? Worst case you're where you started. I'm willing to sound stupid for ten seconds to get 10GB a month. edit: Also a lot of "available in AB" stuff applies up here, they just don't bother to say so because who gives a gently caress about the Territories?
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Dec 18, 2017 23:12
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