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A Pinball Wizard posted:Why the gently caress did we think it was a good idea to make our own email client?  Don't leave us hanging, we need to know more of this horror!
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Jan 10, 2018 11:18
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DigitalRaven posted:
We make office management software, and one of the features was a simple plaintext only email client, left over from back in the day when it wasn't a guarantee an office lan would even be on the internet, let alone that everyone would have office and their own email address. It kind of sucked but customers stull liked it because they could send the email and add it as an attachment to a customer record with one button. Two years ago the powers that be decided to update it to support HTML email and automatically add your Outlook signature to emails. This was supposed to be one of several "quick and easy" new features in that version. Y'all, turns out making your own Outlook is hard! Documenting so many of the bugs with the new email client got me my current job and right now my job is to find the rest. My favorite so far is if you are using office 2016, you'll get an exception at load when it tries to pull in your signature, after which the add signature button is grayed out so you can't add it at all. But there's an easy workaround: if you have two or more accounts set up in Outlook, it geta confused and won't pull in a signature at all, so you can use the add signature button to add it manually. (This was caught before release, but considered a non-issue because we didn't technically support using office 2016 with that release.)
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Jan 10, 2018 13:35
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dragonshardz posted:I have a fix for this! The TL;DR is the Windows PTP drivers are poo poo and every time you touch the pad, they wait for you to make a gesture. You can replace them with the Synaptics drivers and the problem disappears. Holy poo poo I'll try this today.
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Jan 10, 2018 13:42
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Just interviewed for a problem management analyst role. Here's hoping i get it, i could do with the 7k payrise, and not being attached to a deskphone anymore.
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Jan 10, 2018 13:58
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dragonshardz posted:I have a fix for this! The TL;DR is the Windows PTP drivers are poo poo and every time you touch the pad, they wait for you to make a gesture. You can replace them with the Synaptics drivers and the problem disappears. Doesn't work very well. Synaptics doesn't offer direct download of drivers anymore. I found them elsewhere but then Windows 10 throws a fit about the driver not having a digital signature and refuses to install it.
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Jan 10, 2018 16:10
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GreenNight posted:Doesn't work very well. Synaptics doesn't offer direct download of drivers anymore. I found them elsewhere but then Windows 10 throws a fit about the driver not having a digital signature and refuses to install it. you can get windows to boot out of 'protected' mode or whatever and install drivers that aren't digitally signed, if you truly trust the source you're getting it from. I have to do this every time I update the GPU drivers on my laptop, because I'd upgraded the GPU and it pisses everything off.
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Jan 10, 2018 16:56
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What kind of gpu vendor doesn't provide signed drivers 
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Jan 10, 2018 16:59
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spankmeister posted:What kind of gpu vendor doesn't provide signed drivers I guess it's a lot weirder with laptops. My MSI GT70-0NE came with a 680m, and i put a 970m in it. you have to modify an ini file in the nvidia drivers installer to make it install, which invalidates the signature i'm guessing. Edit : Side Note : Don't gently caress around with changing or upgrading a GPU in a laptop. It's an expensive, stupid, pain in the rear end. I'd done it because the laptop was out of warranty, the 680m died, and it was 'only' a couple hundred more to get a 970 from some rando on the notebookreview forums that does some sort of flashing to GPUs to get them to work where they're not supposed to. Nerdrock fucked around with this message at 17:17 on Jan 10, 2018 |
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Jan 10, 2018 17:03
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Do the drivers that haven't make it through the approval process, but are available for download, not have the signature yet? I'm not sure how the signing process works, but I know getting the drivers approved can take months but they let you download them on your own so you can keep your poo poo working and fix bugs quicker. Actually, thinking about this more I'm probably off-base since this works fine for my win10 desktop.
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Jan 10, 2018 17:10
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Thread title made me check some of our licenses. Our ftp license is about to expire in march. Thank you thread!
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Jan 10, 2018 17:57
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Knormal posted:When our Group Policy people, who I've mentioned a few times in this thread before, tried to turn off USB storage at our place a few years ago they accidently turned off the USB ports entirely. We figured this out when everyone started calling the helpdesk at the same time because their mouse stopped working. Well, thankfully, we can put them into a fake learning mode by doing AD shenanigans, but it's frustrating having to use someone's broken keyboard to remote into my desktop to do the needful so i can plug in their new keyboard. Or, if the AD permissions are hosed for some reason, having to call our network team to drag and drop around the active directory. A good use of everyone's time.
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Jan 10, 2018 18:31
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I've posted before about our  IT department, here's the latest. The Intel CPU bug hit the major news on the 3rd-ish.On the 8th, we got this email: quote:Some users are experiencing issues with an update – the issue is a kernel mode and prevents the computer from booting up. Specifically, after the update, it would boot to windows but upon login, would create a blue screen with "UNEXPECTED_KERNEL_MODE_TRAP" error and reboot. Hmm, I wonder what's causing this! Almost guaranteed to be unupdated antivirus that depended on this bug to function being broken by the patch. I hadn't seen the email so I updated, got this problem, and rolled back the patch from safe mode. An hour wasted, oh well. If I'd filed a ticket, probably would have lost my computer for a day and gotten it back with a fresh image. Today, we receive this update: quote:Confirmed - update from Microsoft that is creating this issue - Meltdown/ Spectre patch. It's funny because neither of those news articles are actually relevant to us, , given that we're not using 10 year old AMD chips. totalnewbie fucked around with this message at 19:55 on Jan 10, 2018 |
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Jan 10, 2018 19:49
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Ctrl-Alt-Del doesn't lock your computer.
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Jan 10, 2018 20:16
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The Fool posted:Ctrl-Alt-Del doesn't lock your computer. It gives you the option to do so, though I don't know why they wouldn't just say windowskey+L v--- yeah you're right MF_James fucked around with this message at 20:35 on Jan 10, 2018 |
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Jan 10, 2018 20:18
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I know, but with the instructions as read, I just imagine a ton of people hitting the three finger salute and walking away without even looking at the options that come up.
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Jan 10, 2018 20:20
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I'm bad with Windows shortcuts but even I know Windows-L.
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Jan 10, 2018 21:43
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I am ashamed to admit that one of these thread iterations was the first to teach me about Windows + L.
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Jan 10, 2018 21:49
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windows key+ L was something I really caught on to doing after school required us to bring in our laptops Never trust classmates
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Jan 10, 2018 21:57
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One of my co-workers never used CTRL+L, even after people reminded her of it. She was on the Data Loss Prevention team 
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Jan 10, 2018 22:24
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Arquinsiel posted:One of my co-workers never used CTRL+L, even after people reminded her of it. That's because she's using Win+L
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Jan 10, 2018 22:24
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Not knowing how to quickly highlight your address bar in a web browser is a fire-able offense in these parts.
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Jan 10, 2018 22:25
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If I see machines open after hours where I work, I do Windows+L for them. Considered, then declined, swapping in bad SATA cables. Also decided against Hasslehoffing them.
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Jan 10, 2018 22:25
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Not a ticket, but someone may find this amusing. I received a text last night from my 63 y/o mother, stating "Young people know how to find these crazy things called GIFs. Graphics Interchange Format. Look them up on the internet. You'll find some funny ones." ...I just sat with my head in my hands for a bit after that.
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Jan 10, 2018 22:26
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Whatever, that's adorable.
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Jan 10, 2018 22:26
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Marcade posted:Not a ticket, but someone may find this amusing. I received a text last night from my 63 y/o mother, stating "Young people know how to find these crazy things called GIFs. Graphics Interchange Format. Look them up on the internet. You'll find some funny ones." ...I just sat with my head in my hands for a bit after that. Mom's callin you old dawg
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Jan 10, 2018 22:27
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Marcade posted:Not a ticket, but someone may find this amusing. I received a text last night from my 63 y/o mother, stating "Young people know how to find these crazy things called GIFs. Graphics Interchange Format. Look them up on the internet. You'll find some funny ones." ...I just sat with my head in my hands for a bit after that. I mean, she's not wrong.
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Jan 10, 2018 22:28
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totalnewbie posted:That's because she's using Win+L 
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Jan 10, 2018 22:32
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One of my co-workers manually sets himself away and goes down to Start-->Shut Down-->Lock every time he steps away from his desk. Even though I tell him that Win+L will do both of those things.
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Jan 10, 2018 22:33
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The Fool posted:Not knowing how to quickly highlight your address bar in a web browser is a fire-able offense in these parts. Click, ctrl+a. Fast enough?
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Jan 10, 2018 22:33
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CTRL-L
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Jan 10, 2018 22:39
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Avenging_Mikon posted:Click, ctrl+a. Fast enough? ⌘/CTRL+L Also if you're clicking in chrome it'll highlight it all for you anyway. I have a persistent memory of selling a car and the guy typed google into his address bar which searched google for google, clicked it, then searched "yahoo", then clicked the result, then searched for the thing he was looking for. I was aghast. Jaded Burnout fucked around with this message at 22:42 on Jan 10, 2018 |
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Jan 10, 2018 22:39
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F6?
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Jan 10, 2018 22:41
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mehall posted:F6? Next people well learn and use win + x
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Jan 10, 2018 22:45
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minusX posted:Yep that's what I was gonna say. win-x is great on windows 10 for quickly launching admin consoles and completely useless/redundant on Windows 7
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Jan 10, 2018 22:46
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Cat Army
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I just right-click the start menu.
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Jan 10, 2018 22:59
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Ghostlight posted:I just right-click the start menu.  Then sometimes I accidentally try it on a win7 machines 
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Jan 10, 2018 23:08
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https://support.microsoft.com/en-us/help/4028111/windows-lock-your-windows-10-pc-automatically-when-you-step-away-from
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Jan 10, 2018 23:12
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Our EMR software is tab based. So you have a client list in one tab that comes up when you log on. You activate the client and switch to a different tab to see details. I was watching one of our people use it the other day and she would tab over to the details like normal, but when she wanted to switch to a different client, she would CLOSE THE ENTIRE PROGRAM and relaunch/log in again to get back to the default tab. Today I was relating what I witnessed to her supervisor (suggesting maybe she needs more training) and he told me another story about her. Last week she called him and said "you need to send me more expense report files, I'm out". Turns out she didn't know how to copy a file, or how to "save as" to make a new file. One time she called me up in the evening saying "my computer isn't working!!" because she couldn't connect to remote desktop. About five minutes into troubleshooting she casually mentioned "they're replacing my router right now, could that have something to do with it?"  No less than three times, she has turned off the hardware wifi switch on her computer and then wondered why it wasn't working. When I show her the switch, she says there's no way she touched it. She actually got a different computer out of this by saying "I can't get my work done because my computer never works!" to the CEO. 
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Jan 10, 2018 23:15
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Jaded Burnout posted:⌘/CTRL+L ctrl t
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Jan 10, 2018 23:25
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Our CRM is both tab based and cloud based and Java based. Some tabs take ten seconds to load up. Most people know to leave these tabs open in the background to save time. One site with a front desk of crotchety old people had no idea about tabs and used three separate computers for front desk work. They would run from one computer to the next to do different functions. I told them about tabs, showed them how they worked, demonstrated how it saves time, and each one looked at me like I was the stupidest loving person on the planet to suggest this as a solution. "We need new computers that load faster". No, the constraint also exist in the cloud and with Java and bandwidth. "We need better internet, then". You have the best computer : Mbps ratio of the entire org. "We can't do this. It won't work.". Ok then! Bye!
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Jan 11, 2018 00:09
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