Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us money per month for bills, and since we don't believe in showing ads to our users, we try to make the money back through forum registrations.
 
  • Post
  • Reply
Aunt Beth
Feb 24, 2006

Baby, you're ready!
Grimey Drawer

Judge Schnoopy posted:

It was to put in catering orders for lunch once every other month.
They made you install it anyway, right? :smith:

Adbot
ADBOT LOVES YOU

Ham Equity
Apr 16, 2013

The first thing we do, let's kill all the cars.
Grimey Drawer

GreenDragon42 posted:

I once ran an sql query with a cartesian product between two tables with several million records in each by mistake on a production server. Everything on the server started crashing with out of memory errors, and I mean everything. That required a physical reboot, nothing else could access the server remotely. Was not fun explaining to the client "Yeah, see, I just forgot this word and you, ah, need to go and reboot the server".

As someone who works mainly with Oracle databases, SQL terrifies me. If I forget a where clause in Oracle and accidentally change 140,000 rows instead of 1, I just roll it back, no harm, no foul. SQL is so unforgiving in comparison.

Sickening
Jul 16, 2007

Black summer was the best summer.

Bob Morales posted:

CFO is having my systems analyst make some 'fake invoices' for stuff we didn't invoice starting LAST APRIL

Nothing like some good old fashion fraud.

Bunni-kat
May 25, 2010

Service Desk B-b-bunny...
How can-ca-caaaaan I
help-p-p-p you?

Sickening posted:

Nothing like some good old fashion fraud.

We don't like the "f" word around here. We prefer style. Old style fraud.

Wait, no, wrong "f" word. We prefer "retroactive accounting". Old style retroactive accounting.

Super-NintendoUser
Jan 16, 2004

COWABUNGERDER COMPADRES
Soiled Meat

SEKCobra posted:

Dunno about OSHA, but standing on a chair to reach high places is something I'd expect IT professionals to not do.

Yeah, this was maybe 12 years ago, I was much younger and stupider then. Comically I used to be an industrial mechanic so I was usually extremely safe, but for some reason I hopped up on a chair like an idiot.

dogstile
May 1, 2012

fucking clocks
how do they work?

Jerk McJerkface posted:

Yeah, this was maybe 12 years ago, I was much younger and stupider then. Comically I used to be an industrial mechanic so I was usually extremely safe, but for some reason I hopped up on a chair like an idiot.

I remember doing this as little as a few months ago.

I keep forgetting that i'm not a teenager and I should care about things like maybe killing myself from a dumb office chair fall. Growing up sucks.

tactlessbastard
Feb 4, 2001

Godspeed, post
Fun Shoe

Avenging_Mikon posted:

We don't like the "f" word around here. We prefer style. Old style fraud.

Wait, no, wrong "f" word. We prefer "retroactive accounting". Old style retroactive accounting.

Sir, we have Arthur Andersen on line 1

stevewm
May 10, 2005
Thanks Comcast



Good thing we have backup 4G at every location.

Collateral Damage
Jun 13, 2009

Sickening posted:

Nothing like some good old fashion fraud.
[Ask] me about forging customer signatures at my first job.

dogstile
May 1, 2012

fucking clocks
how do they work?

Collateral Damage posted:

[Ask] me about forging customer signatures at my first job.

Legit?

Please, storytime! Why? How? Did you? How'd it go?

Collateral Damage
Jun 13, 2009

Only had to do it a few times fortunately. It was at a domain middleman registrar back in the mid 90s, when registering domains were a complex bureaucratic process.

One particular TLD gave you a paper form with a unique ID after reserving the domain name online, which you had to fax back within 24 hours. So we'd do the online reservation, get the form, get it to the customer and hope they sent it back in time so we could send it to the registrar. Nobody ever did this in time, and if you didn't meet the deadline the reservation ID was invalidated.

So what we did was we created our own identical form and sent it to the customer first to be signed. When it came back we'd do the online reservation and cut and paste the signature onto the real form.

Is it technically fraud if the information they sign is identical, even if it's not the same physical paper? :v:

Super-NintendoUser
Jan 16, 2004

COWABUNGERDER COMPADRES
Soiled Meat
Someone posted something negative about $AWFUL_JOB on some message board years ago, my boss flipped out and demanded we all sign up for accounts and pretend to be clients and defend them.

We fought about it for a while, since I didn't want to do it, but fortunately the boss had no attention span so he forgot about it later that day.

wolrah
May 8, 2006
what?

spog posted:

I bet that person doesn't know the difference between 12am and 12pm.
One more reason to always use 24 hour time in IT applications.

Jerk McJerkface posted:

Seriously, at $AWFUL_JOB the support manager kept going about how he wanted to change ticketing systems, and how the new one (I think TigerPaw) was so good because you could drag and drop tickets to techs and it was so easier. He kept going on and on about it, I kept telling him that there was a huge amount of features that we could use like emailing to/from the system to make it easier to be accountable, or basic features like ACTUALLY using tickets, but then he'd keep going on about dragging the tickets with his mouse, and I wanted to throw myself out a window.
Tigerpaw is absolutely horrible. My company spent thousands on implementing it a few years back and we maybe managed to run 100 tickets through it before we fell back to literal paper forms because it was more efficient that way. Zendesk is mostly OK, but the lack of ability to split tickets still bugs me every time a customer decides to reply to something unrelated with a new issue.

Jerk McJerkface posted:

I work 100% in RHEL and from time to time I have to reboot a client system. I have a process when I have to do so that I follow 100% of the time. I log out of all the other putty windows/securecrt windows and close all of them. Then I get up from my desk for a minute, sit down, log back in to the ONE server I want to reboot, I enter "# sudo reboot" count to five, remove the # and send it.

I've mistakenly shutdown a remote production server exactly one time, and it will not happen again.
Let me introduce you to molly-guard: https://unix.bris.ac.uk/2015/09/17/molly-guard-for-rhelcentos-protect-your-hosts-from-accidental-reboots/

It's been in the Debian repos for a long time but apparently still hasn't officially made it over to RPM land, so you'll have to install it from a third party, but what it does is hijacks the various shutdown/reboot commands and forces you to type in the hostname to confirm before it'll actually do it.

SEKCobra posted:

Dunno about OSHA, but standing on a chair to reach high places is something I'd expect IT professionals to not do.
In theory you're right. In practice, squishy wheeled stools are a common part of getting the job done.

Proteus Jones
Feb 28, 2013



Bob Morales posted:

CFO is having my systems analyst make some 'fake invoices' for stuff we didn't invoice starting LAST APRIL

CFO knows that’s considered fraud, right?

EDIT: nvm. There was a whole new page and I’m late to the game.

Eletriarnation
Apr 6, 2005

People don't appreciate the substance of things...
objects in space.


Oven Wrangler

wolrah posted:

Let me introduce you to molly-guard: https://unix.bris.ac.uk/2015/09/17/molly-guard-for-rhelcentos-protect-your-hosts-from-accidental-reboots/

It's been in the Debian repos for a long time but apparently still hasn't officially made it over to RPM land...
Could be misremembering but I think it's in EPEL.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

Proteus Jones posted:

CFO knows that’s considered fraud, right?

EDIT: nvm. There was a whole new page and I’m late to the game.

They're not so much fake invoices are they weird duplicates
They're already in the system from last year but somehow they never got sent or something
So they're making new ones that are copies of those but after they electronically send them to the customer and they are accepted, we'll delete them from our system. Then they'll match up with the old ones.

Just some stupid hosed up process that makes no sense and let's rush to get this done by 1:45 today because someone promised MegaMart that at a meeting last week but didn't tell anyone that actually works here until yesterday. Also our accounting department is a loving joke.

anthonypants
May 6, 2007

by Nyc_Tattoo
Dinosaur Gum

Judge Schnoopy posted:

I had a site request I install a new fax line to their building. I asked what the hell they need faxes for and that there has to be a better way than a buildout for a few thousand dollars and monthly costs of $40.

It was to put in catering orders for lunch once every other month.
You know what? This is a good use for a fax line.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

Fax counts since April 2016:

Sales
Received 2871
Sent 305

Shipping
Received 120
Sent 507

Accounting
Received 720
Sent 412

Medical/Retail
Received 8804
Sent 13198

Engineering
Received 190
Sent 0

Front Desk
Received 2204
Sent 278

BOOTY-ADE
Aug 30, 2006

BIG KOOL TELLIN' Y'ALL TO KEEP IT TIGHT

dogstile posted:

Get to work five minutes late due to an oil spill on the neighbouring road/highway/thing. Got a call questioning where I am and why I didn't call them to say i'd be late.

THERE ARE LAWS AGAINST USING MY PHONE WHILE DRIVING YOU gently caress

Yeah but if you've got a poo poo manager (like I had at my last job), they'll counter with "well you could pull over and make a call..."

Yes, I had that happen twice, both times were during my on call shift and both were calls that came in while I was on the interstate. Sure boss, let me just pull on to the shoulder to acknowledge a bullshit non-emergency call from a whiny bitch client because they can't wait 5 minutes for me to get to the office. loving idiot.

The Fool
Oct 16, 2003


IF YOU DO NOT UNDERSTAND WHAT I AM ASKING FOR ASK ME FOR CLARIFICATION DO NOT UNDER ANY CIRCUMSTANCE MAKE poo poo UP

Inspector_666
Oct 7, 2003

benny with the good hair

Bob Morales posted:

Fax counts since April 2016:

Medical/Retail
Received 8804
Sent 13198

...why are these the same line item?

Inspector_666 fucked around with this message at 21:01 on Feb 6, 2018

Paladine_PSoT
Jan 2, 2010

If you have a problem Yo, I'll solve it

Inspector_666 posted:

...why are these the same line item?
Legal loopholes and a broad interpretation of the law allow his sales department to deal in employee kidneys?

Thanks Ants
May 21, 2004

#essereFerrari


The Fool posted:

IF YOU DO NOT UNDERSTAND WHAT I AM ASKING FOR ASK ME FOR CLARIFICATION DO NOT UNDER ANY CIRCUMSTANCE MAKE poo poo UP

SEKCobra
Feb 28, 2011

Hi
:saddowns: Don't look at my site :saddowns:

wolrah posted:

In theory you're right. In practice, squishy wheeled stools are a common part of getting the job done.

I have literally never done this at work. Hell, I haven't done this at home in at least a decade. There are proper utensils for reaching high places and they are available to me when I need them. Every company I have ever worked at had ladders in a janitors closet or whatever.

tactlessbastard
Feb 4, 2001

Godspeed, post
Fun Shoe

The Fool posted:

IF YOU DO NOT UNDERSTAND WHAT I AM ASKING FOR ASK ME FOR CLARIFICATION DO NOT UNDER ANY CIRCUMSTANCE MAKE poo poo UP

Oh god yes

ChubbyThePhat
Dec 22, 2006

Who nico nico needs anyone else

The Fool posted:

IF YOU DO NOT UNDERSTAND WHAT I AM ASKING FOR ASK ME FOR CLARIFICATION DO NOT UNDER ANY CIRCUMSTANCE MAKE poo poo UP

Thread title.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

Inspector_666 posted:

...why are these the same line item?

Our retail side is 95% healthcare related. Deal with insurance companies and government agencies so they get shittons of faxes

Jaded Burnout
Jul 10, 2004


Collateral Damage posted:

Is it technically fraud if the information they sign is identical, even if it's not the same physical paper? :v:

Good question. Where do you draw the line? When does fax become fraud?

It's probably fine.

Bunni-kat
May 25, 2010

Service Desk B-b-bunny...
How can-ca-caaaaan I
help-p-p-p you?
Yesterday sucked. Today sucked. Tomorrow will probably suck. I asked my boss if I can burn a vacation day and just not be here tomorrow. Holy gently caress I want to murder this one user. What a complete and total pile of excrement and bile that person is.

Antioch
Apr 18, 2003

Avenging_Mikon posted:

Yesterday sucked. Today sucked. Tomorrow will probably suck. I asked my boss if I can burn a vacation day and just not be here tomorrow. Holy gently caress I want to murder this one user. What a complete and total pile of excrement and bile that person is.

I was on vacation last week. It was nice. There were some major issues (A friend's 6 year old died, then my wife's grandpa died) but overall it was pretty OK. I went to Vancouver.

I got back to work today and my heartburn and headache came back.

Even my therapist thinks I need to find a new job.

I feel your pain. Take a day off. I'd say go for a walk in the park but it's like -20 and there's a foot of snow on the ground.

Super-NintendoUser
Jan 16, 2004

COWABUNGERDER COMPADRES
Soiled Meat

wolrah posted:

One more reason to always use 24 hour time in IT applications.

Tigerpaw is absolutely horrible. My company spent thousands on implementing it a few years back and we maybe managed to run 100 tickets through it before we fell back to literal paper forms because it was more efficient that way. Zendesk is mostly OK, but the lack of ability to split tickets still bugs me every time a customer decides to reply to something unrelated with a new issue.

Let me introduce you to molly-guard: https://unix.bris.ac.uk/2015/09/17/molly-guard-for-rhelcentos-protect-your-hosts-from-accidental-reboots/


We use JIRA now, I like it, and it integrates with all our other portals so it's easy to link information.

Also molly-guard looks neat, but I can't install it on the financial services servers that I typically work on. I don't think they have it in their internally approved RHEL repo.

The Iron Rose
May 12, 2012

:minnie: Cat Army :minnie:

Antioch posted:

I was on vacation last week. It was nice. There were some major issues (A friend's 6 year old died, then my wife's grandpa died) but overall it was pretty OK. I went to Vancouver.

I got back to work today and my heartburn and headache came back.

Even my therapist thinks I need to find a new job.

I feel your pain. Take a day off. I'd say go for a walk in the park but it's like -20 and there's a foot of snow on the ground.

:stare:

Methylethylaldehyde
Oct 23, 2004

BAKA BAKA

Collateral Damage posted:

Is it technically fraud if the information they sign is identical, even if it's not the same physical paper? :v:

Nope, if the terms are the same, and the intent to be bound by them is maintained, manipulating the document is allowable. This prevents things like barcode stickers and tracking ID codes from invalidating a signed form, or for non-binding notes in the margins from invalidating the entire contract. The same way your signature can be the price symbol, a happy face, profanity, or a big X, as long as you intend it to be your signature, it counts, regardless of what it was yesterday.

Rhymenoserous
May 23, 2008

Thanks Ants posted:

Have you used ConnectWise?

*eyebrow twitches*

Hnnnggg.

Humphreys
Jan 26, 2013

We conceived a way to use my mother as a porn mule



And with all that said, it was still better than going to work :(

Sushi The Kid
Sep 10, 2005
<img src="https://forumimages.somethingawful.com/images/newbie.gif" border=0>


Currently in the process up of upgrading SAGE Fixed Assets from 2015.1 to 2018.1 and the two Citrix servers the clients run from. Snapshots rule.

Sefal
Nov 8, 2011
Fun Shoe
Some time ago. A colleague asked IT to fix the light on her desk. I said No, I am not an electrician. I cannot help you with that, ask the office manager. Well my boss decided to answer otherwise and said sure
his words "it's only 1 time, it's a small thing, it's just replacing the light"

Well over the course of a few months, she came to him for more and more requests that aren't IT's responsibilities. He's getting fed up with it now and went to HR to complain about her requests.

This could have all been avoided if he just said no.

Thanks Ants
May 21, 2004

#essereFerrari


Our highest margin product is professional services, stop loving giving my time away you massive piece of poo poo.

Coredump
Dec 1, 2002

Sefal posted:

Some time ago. A colleague asked IT to fix the light on her desk. I said No, I am not an electrician. I cannot help you with that, ask the office manager. Well my boss decided to answer otherwise and said sure
his words "it's only 1 time, it's a small thing, it's just replacing the light"

Well over the course of a few months, she came to him for more and more requests that aren't IT's responsibilities. He's getting fed up with it now and went to HR to complain about her requests.

This could have all been avoided if he just said no.

Its not so much the spineless IT bosses that get on my nerves. Its the IT bosses who spines only bend one way. They give into whatever customer/company demands but are total hardass to their team.

Adbot
ADBOT LOVES YOU

Rexxed
May 1, 2010

Dis is amazing!
I gotta try dis!

I was running a few network drops for a client the other day. A lot of the rooms haven't been used much in the last 15-20 years. I can only hope the drop ceilings didn't have too much asbestos. Finding this sweet sticker on top of a rusty steel cabinet was the most entertaining part of the day. I doubt anyone who's not very tall knows it's there.

  • 1
  • 2
  • 3
  • 4
  • 5
  • Post
  • Reply