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Vulture Culture posted:this company should fire both of you idiots gently caress you, it’s perfectly legitimate and procedure for someone to have access to the mailbox of someone on leave, it’s on the god-damned leave of absence form. Take your sanctimonious bullshit and choke on it.
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Feb 7, 2018 16:11
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The real idiocy is having requests and forms routed to a single person. And not changing that when the person goes on leave. And allowing somebody on extended leave to remotely access and reply to emails. And the staff replying to a person on leave with more requests and expecting it to be done. There's a whole bunch of really stupid poo poo going on here and i'm not surprised at all that people are getting pissed off at IT.
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Feb 7, 2018 16:19
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Forms are great. Forms make things more efficient. Saying that, if you have this many problems in a situation like this it has nothing to do with forms or who/how they filled them out and when. A mistake has been made? Fine. Why is anyone focusing on how the forms mistake happened instead of just fixing the problem the form is requesting? Fix the issue and figure out what went wrong with the forms process after.
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Feb 7, 2018 16:23
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Judge Schnoopy posted:The real idiocy is having requests and forms routed to a single person. As someone who's been a service desk lead that handled account creation as well ^^ all of this. They need a generic "employeechanges@xxxx.com" address that those forms go to. Or feed them directly into a ticketing system. If Avenging_Mikon want to look like a fuckin hero, they should suggest this to their manager or whomever and push it through. Then rub it in the customers face that "I've fixed it so this sort of situation can never happen again" and sashay your rear end away. Also - legally if someone is on FMLA, you are actually supposed to make it so they can't access work resources. And I have a huge problem with accessing someone elses email. I don't want to know what kind of weird poo poo my coworkers get and I don't want to accidentally see something I shouldn't. edit: I was once traumatized by a users/coworkers phone that had dick pics on it. It was paid for by our company. silicone thrills fucked around with this message at 16:28 on Feb 7, 2018 |
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Feb 7, 2018 16:24
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I'm trying to undo the "send e-mails to a single person" thing here at work in favor of people using a team distribution list for all support requests. I'm tired of people coming in all in a huff because they "e-mailed Stephen" and didn't get a response. Well Stephen's been on vacation the last loving week but it didn't occur to you to ask another IT person.
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Feb 7, 2018 16:28
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Judge Schnoopy posted:The real idiocy is having requests and forms routed to a single person. Everyone is making a fuckload of assumptions here. 1. The person on leave left on Friday. As in the last day of last week, they weren’t doing poo poo remotely. 2. We hired a replacement who was being trained for the last two weeks by the person who just left Friday. Monday was their first "real day" as part of the 3 person team. 3. Requests come to the team, but we have general areas we take care of. The lead, who is who I asked to access the email, deals with reports and administrative duties. I deal with printers, scripting, and miscellaneous inquiries, 3rd person deals with form requests. If a high number of forms come in, or 3rd person is sick, we all pitch in on the forms. New person hadn’t informed us he was already falling behind. I’m sorry I didn’t go in to our internal structure and processes during lovely user story time, so you assholes didn’t have to assume the worst. Maybe next time I’ll doxx myself so you can come evaluate the situation personally?
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Feb 7, 2018 16:29
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Vargatron posted:I'm trying to undo the "send e-mails to a single person" thing here at work in favor of people using a team distribution list for all support requests. I'm tired of people coming in all in a huff because they "e-mailed Stephen" and didn't get a response. Well Stephen's been on vacation the last loving week but it didn't occur to you to ask another IT person. I do not understand the mindset of a person who emails an individual (instead of a distro or submitting a ticket or developing a project plan) to ask for something.
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Feb 7, 2018 16:34
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At its base, you posted a story in which an IT request was not completed on time or with accuracy. While a lot of this lies on the shoulders of the non-IT staff not following procedure, your major headaches seem to stem from not having information from within your own department. If you're launching an investigation to mine communication data and piecing a story together, you have a problem with your process. It sucks that staff are pissed at IT and throwing you under the bus. But take it as a learning experience that the system you have in place isn't good enough. A well designed procedure doesn't let problems sit unknown for a week, doesn't put sole onus for accuracy on non-IT staff, and doesn't require investigating your own department emails for CYA data.
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Feb 7, 2018 16:43
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MC Fruit Stripe posted:Unless you're asking what me and my daughter got up to this weekend, or you are in my reporting chain, all emails directly to me get ignored. All of them. In years past, end users were assigned a specific technician to service their college/department. My colleagues and I have all been hired to replaced retirees within the past year, so it's natural that people are used to doing things a certain way. I'm trying to push it through to the end users in terms of "this will help you get better/faster service". I also just fired off an e-mail to the associate dean (our direct boss) with a proposed agenda for a bi-weekly IT Q&A/Training session with the faculty and staff here. I felt really gun shy about this because in my last job, my boss made us run all e-mails to "C-level" employees through him so that "we wouldn't go above his head". Thankfully my current boss was completely okay with me taking this course of action (I kept him in the loop anyway, out of professional courtesy). Probably just made a poo poo ton of work for myself, but there's definite areas of improvement and having completely new staff is a good opportunity to make things better.
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Feb 7, 2018 16:49
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MC Fruit Stripe posted:I do not understand the mindset of a person who emails an individual (instead of a distro or submitting a ticket or developing a project plan) to ask for something. The mindset is generally “I know this person is polite and helpful and I’d like to deal with them, specifically, rather than play helpdesk roulette and hope I don’t get someone incompetent or rude or both.” It’s not a good thing because it tends to cause breakdowns in the process, but it’s often a sign of some other dysfunction in the way requests are handled when queued normally. How many people in this thread really enjoy calling in to their phone company or internet support line? How many would love a direct contact that let them avoid that?
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Feb 7, 2018 17:57
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Well in my case if someone emails our group about an issue that is stewing that no one is looking at the boss can ignore it. If they email the boss directly then he has to provide an answer.
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Feb 7, 2018 18:02
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I find that any user who is even mildly inconvenienced will just go straight to management and call you incompetent. I remember helping out one of my old jobs, once a year they'd get something like 100 calls an hour but the support team was 8 people, so everyone pitched in because most of it was dumb poo poo you could answer using the FAQ. If the problem was something simple like "you need to wait to receive your login details" because everyone waited until the last day to do "things" (trying to be vague here) you'd get people demanding to speak to the manager of your team. Users are dumb.
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Feb 7, 2018 18:14
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It's becoming a slightly disturbing trend that I just get assigned the ticket when it's been sitting open.  I should complain about it cause there's another tech but it also makes me look like an IT Helpdesk god. I've accepted my fate of never getting out of Helldesk so why not look good at least?
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Feb 7, 2018 18:16
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Most of the problems we're discussing could be solved by not working in I.T.  On a separate topic: I hate hate hate being surrounded by loving Trumpist racist shitbags. Jesus christ I hate it. I am blasting music into my earbuds to try and drown out the sound of them.
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Feb 7, 2018 18:22
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Dick Trauma posted:Most of the problems we're discussing could be solved by not working in I.T. Do you work in a facebook/youtube comment section?
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Feb 7, 2018 18:23
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JHVH-1 posted:Do you work in a facebook/youtube comment section? Close enough. I work for a rich man who has populated his inner circle with family members and like-minded fuckwits.
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Feb 7, 2018 18:24
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Our building is being renovated. This morning, someone mixed up the markings for "drill here" and "ABSOLUTELY DO NOT loving DRILL HERE" and cut a bunch of our fiber. This is just the icing on the cake after having to move 50 people to a new building with ZERO maintenance time and only getting internet installed the day before the move. We did manage to build and deploy a PBX and all the phones in less than a day so that's pretty good I guess...
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Feb 7, 2018 18:27
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I've found political nirvana. Everyone in my office seemly hates Trump and is very open about it. Instead I now get to hate the milquetoast liberals who still want to send their kids to private schools (mostly pretty great schools around here, you only send your kids to private if you are super religious or secretly racist round here) and don't get why safe injection sites are important. So i'm going through the learn powershell 3 in a month of lunches book - does anyone have any other good suggestions to augment this or other challenges to give myself?
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Feb 7, 2018 18:28
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Dick Trauma posted:Close enough. I work for a rich man who has populated his inner circle with family members and like-minded fuckwits. That sounds like one of my first jobs. Company started by rich kids who were in the same frat dropped out of college after they exploited getting miss-billed for bandwidth to build a porn hosting company. One of my favorite moments was working second shift and them coming back to the office drunk (it was pretty much every Thursday this happened). They started having "hard drive throwing contests" while I was trying take care of customers issues. I was the only one from the whole company working support at that hour. Also remembering the time the CEO smashed up a guys ramen packet he had at his desk and left bits all over. Some support staff were making under $20/hr while the CEO had a second house in Vegas he would spend half his time at. Getting fired from there was the best thing that ever happened to my career.
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Feb 7, 2018 18:30
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silicone thrills posted:I've found political nirvana. Everyone in my office seemly hates Trump and is very open about it. I find the book pretty good about challenging you to learn what it teaches. The best advice I can give is that keep looking for things you can practically use, there should be tons.
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Feb 7, 2018 18:32
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silicone thrills posted:I've found political nirvana. Everyone in my office seemly hates Trump and is very open about it. If you have access to cbtnuggets, Don Jones did an amazing course there. I can't recommend it enough to someone looking to learn powershell.
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Feb 7, 2018 18:34
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I don't know the language very well, but the biggest hurdle for most Powershell learners seems to be understanding that you're pipelining actual objects with OO interfaces together instead of streams of data. Also actually using it appears to be mostly about understanding the 80 gazillion commandlets and modules and less about any of the language intricacies.
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Feb 7, 2018 18:36
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An Enormous Boner posted:I don't know the language very well, but the biggest hurdle for most Powershell learners seems to be understanding that you're pipelining actual objects with OO interfaces together instead of streams of data. Also actually using it appears to be mostly about understanding the 80 gazillion commandlets and modules and less about any of the language intricacies. Yeah, apart from some minor gotchas ( everything is an object, and comparisons are actually a cmdlet with arguments like -eq and -ne not operators like == and != ) the language is pretty straitforward. Its real power comes from the available modules and the deep hooks into the Microsoft ecosystem.
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Feb 7, 2018 18:53
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The Fool posted:Yeah, apart from some minor gotchas ( everything is an object, and comparisons are actually a cmdlet with arguments like -eq and -ne not operators like == and != ) the language is pretty straitforward. An Enormous Boner posted:I don't know the language very well, but the biggest hurdle for most Powershell learners seems to be understanding that you're pipelining actual objects with OO interfaces together instead of streams of data. Also actually using it appears to be mostly about understanding the 80 gazillion commandlets and modules and less about any of the language intricacies. Yeah these are both true. Like everyone says, just start using it in your daily work, need to grab eventlog info? Do it via powershell. Now you need to know NIC settings? Grab it via powershell. Obviously if you're working some priority 0 issue, then do it the old fashioned way, but if it's not a high priority thing, start using powershell to do it.
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Feb 7, 2018 18:59
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Sickening posted:I find the book pretty good about challenging you to learn what it teaches. The best advice I can give is that keep looking for things you can practically use, there should be tons. Yep. My eventual goal is to get most our account creation automated. We are changing over to O365 right now and we're a company of 300ish total so we're ripe for some decent automation. I figured powershell is a good spot to start, if only to really understand other peoples scripts and start doing practical things on my own. I also want to start poking around with orchestrator. I have access to lynda.com and pluralsight now so i'm using that when ever I have any real downtime. silicone thrills fucked around with this message at 19:03 on Feb 7, 2018 |
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Feb 7, 2018 19:01
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So a kinda dumb windows print server question that I can't seem to find an answer to. So we're replacing all of our tcp/ip printers with one model of xerox printers and are running them on a 2012r2 server. We've enforced the built in secure printing feature, so users will enter a 4-10 digit numeric pin when they send the print job, and then enter that passcode when they go to release their job at the printer. The problem is I can't seem to figure out any way to configure how the system will handle jobs that get sent but are just never picked up. Ideally we'd set an 8 or 12 hour window where you can release the print job, after which the print job is deleted and you need to resend it. To reduce bloat and buildup. Anyone have any ideas? Not using papercut or printerlogic or anything like that. e: looks like i can configure this from the printer configuration directly. Wish I could figure out how to do this server side though. The Iron Rose fucked around with this message at 19:18 on Feb 7, 2018 |
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Feb 7, 2018 19:09
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Cat Army
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The windows print server doesn't really support job management like that. That's basically the value add of products like papercut.
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Feb 7, 2018 19:23
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That sort of setting is only going to be on the printer side. At that point the print server has released the job and doesn't know it exists. I'd suggest documenting the printer setups extensively and seeing what your options are for templating with Xerox printers (lol).
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Feb 7, 2018 19:24
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As mentioned above: that's generally not something you can configure on the printers. Maybe I've just never dicked around with it long enough (heh), but this sort of thing is what PaperCut et al are for.
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Feb 7, 2018 19:28
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We had a sort of similar system at my previous job. Instead of a code. everyone had a badge which had a unique code on it. That code was then entered in the users AD Extensionattribute 1 which would get synced up with a xerox software (I forgot the name). The server held the print job. and users could go to any printer in the company to print. So if their local printer didn't work that day, they could walk over to a different departments printer instead. The job would get deleted at midnight if you didn't print it out. I may have some documentation on it. Will need to search to see if I still have it.
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Feb 7, 2018 19:36
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The Iron Rose posted:Wish I could figure out how to do this server side though. http://www.office.xerox.com/software-solutions/xerox-centreware-for-microsoft-system-center-operations-manager/enus.html http://www.office.xerox.com/software-solutions/xerox-centreware-web/enus.html
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Feb 7, 2018 19:51
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Vargatron posted:I'm trying to undo the "send e-mails to a single person" thing here at work in favor of people using a team distribution list for all support requests. I'm tired of people coming in all in a huff because they "e-mailed Stephen" and didn't get a response. Well Stephen's been on vacation the last loving week but it didn't occur to you to ask another IT person. My big push lately has been “you must email or call the help desk to put in a support ticket. If you call or email IT personnel directly, your request may take an additional 72 hours once that ticket is entered into the system”
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Feb 7, 2018 20:12
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I listen to music on earbuds pretty much all day at work. Sometimes Bill is so goddamn loud the earbuds are not enough so I have to close my door. And then there are times when even that combination is not enough. That calls for playing my music over the speakers in an attempt to get him to close his own door. With my old boss I found that death metal was effective for this purpose but Bill has proven a tougher nut to crack. I did have some success this morning though with Radio-Heimatmelodie.de. "Listen to the mountains! With Radio Heimatmelodie, your internet radio station for folk music, folk music and folk songs." Basically it's jolly oom-pah-pah music which is best enjoyed by being piss-rear end drunk. If you liked the WoW Brewfest music this is your channel.  EDIT: This was my goto song for getting my old boss to close his door. He wouldn't just close it, he would slam it shut. https://www.youtube.com/watch?v=AUTaegkIQFM Dick Trauma fucked around with this message at 20:29 on Feb 7, 2018 |
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Feb 7, 2018 20:24
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There must be a 24x7 yodelling station
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Feb 7, 2018 20:28
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iTunes has lots of good international stations. I have an assortment of African, Caribbean, Norwegian, Kiwi, Irish... an Italian space music/disco channel. I even found a channel that's nothing but Vicente Fernandez! 
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Feb 7, 2018 20:33
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Listen to Lo Fi Hiphop Chill Beats to Study/Relax To
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Feb 7, 2018 20:33
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Thanks Ants posted:http://www.office.xerox.com/software-solutions/xerox-centreware-for-microsoft-system-center-operations-manager/enus.html Counterpoint: You can take your printers and put it in the butt. http://www.office.xerox.com/software-solutions/xerox-print-management-and-mobility-service/enus.html https://securitydocs.business.xerox.com/wp-content/uploads/2017/04/MobilitySuite_4_0_IAD_EN-v1_0-702P04855.pdf https://xpmms.services.xerox.com/login
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Feb 7, 2018 20:33
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Even better
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Feb 7, 2018 20:35
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Kashuno posted:Listen to Lo Fi Hiphop Chill Beats to Study/Relax To https://open.spotify.com/album/69fOwmdCZIaWPE4OLLnuQi?si=giEVGEn9RrueMkr0jrS0Qw Give this a whirl.
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Feb 7, 2018 20:35
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GnarlyCharlie4u posted:Counterpoint: You can take your printers and put it in the butt. Cloud to butt add on has made it so I officially think of cloud as butt and butt as cloud. Sooner or later i'm gonna accidentally refer to a real cloud as a butt. Thanks internet.
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Feb 7, 2018 21:24
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