(Thread IKs:
Platystemon)
|
face scanning toddlers to stop the threats https://twitter.com/drewharwell/status/1004869246726344704
|
#
?
Jun 21, 2018 20:45
|
|
|
|
| # ? May 29, 2024 01:40 |
|
|
Trabisnikof posted:face scanning toddlers to stop the threats Lmao. "We'll know that children are being murdered 10 seconds earlier, and all it will cost us is thousands of dollars every year, hundreds of false positives from poorly configured systems, and any sense of privacy that remains at our already orwellian schools" Problem solved.
|
|
#
?
Jun 21, 2018 20:53
|
|
|
https://www.buzzfeed.com/carolineodonovan/ziosk-presto-tabletop-tablet-restaurant-rating-serversquote:“I look, and I’m like, ‘Where the hell are my shifts?’” she told BuzzFeed News. Her normal schedule of four days a week had been cut down to just two, a change she estimated would cost her between $200 and $400 a week. “They were like, ‘Oh, well, you had a bad score.’” 
|
|
#
?
Jun 21, 2018 22:46
|
|
hackbunny posted:https://www.buzzfeed.com/carolineodonovan/ziosk-presto-tabletop-tablet-restaurant-rating-servers This is loving terrible
|
|
|
#
?
Jun 21, 2018 22:58
|
|
|
hackbunny posted:https://www.buzzfeed.com/carolineodonovan/ziosk-presto-tabletop-tablet-restaurant-rating-servers you know its some silicon valley disrupting company doing it just because they expect people to care about the ratings. dominos has our own ratings system but we just ignore it. especially because the text of the feedback is about the store in general more often than not. or some guy trying to claim the pizza was late when it was at his house 5 minutes after it left the oven
|
|
#
?
Jun 21, 2018 22:58
|
|
|
https://twitter.com/waff48/status/1009864805568733186
|
|
#
?
Jun 21, 2018 23:01
|
|
|
I'm surprised that some company isn't bot spamming 1 star reviews of each employee at their competitors' locations. Just get them all auto-fired by company policy robots. It's a cheap way of increasing their costs of turnover, depressing the cost of labor, and making your own employees less willing to quit.
|
|
#
?
Jun 21, 2018 23:03
|
|
|
whomupclicklike posted:This is loving terrible When a woman named Anna worked at a Midwest outpost of Smokey Bones — a chain restaurant that requires women servers to wear low-cut T-shirts, preferably with makeup and longer hair — she often saw “comments on boobs — nice boobs,” she said.
|
|
#
?
Jun 21, 2018 23:07
|
|
|
it blows my mind that any restaurant or other hospitality establishment still thinks that customer reviews are in any way helpful or meaningful
|
|
#
?
Jun 21, 2018 23:08
|
|
|
Larry Parrish posted:you know its some silicon valley disrupting company doing it just because they expect people to care about the ratings. dominos has our own ratings system but we just ignore it. especially because the text of the feedback is about the store in general more often than not. or some guy trying to claim the pizza was late when it was at his house 5 minutes after it left the oven quote:Ziosk CEO Jack Baum, who took over the position in October 2017, said this kind of behavior is frowned upon — but probably inevitable. If you don't design your product to prevent abuse, you are responsible for the abuse, bucko. Selling people what they ask for, whether it's what they need or not, is exploitation plain and simple. loving hell I can feel myself radicalizing in real time
|
|
#
?
Jun 21, 2018 23:22
|
|
|
I mean they’re not punching in the questions?
|
|
#
?
Jun 21, 2018 23:31
|
|
|
Make it fair and let servers rate the customers
|
|
#
?
Jun 21, 2018 23:33
|
|
|
EugeneJ posted:Make it fair and let servers rate the customers tag a customer between restaraunts imo. "this guy gives lovely tips and likes to grab waitresses' asses, put dish soap in his drink"
|
|
#
?
Jun 22, 2018 00:18
|
|
|
Peanut President posted:tag a customer between restaraunts imo. "this guy gives lovely tips and likes to grab waitresses' asses, put dish soap in his drink" Hostess: "our facial recognition has shown you only rate as 2.5/5 as an Applebee's customer - feel free to eat at the bar, but we need to hold your credit card for 'incidentals' because you're at risk for walking out - have fun!" Actually I'm kind of shocked they don't do the "give us a credit card before we serve you anything" thing already - seems like it would prevent lots of problems
|
|
#
?
Jun 22, 2018 00:32
|
|
|
you mean like opening a tab at the bar?
|
|
#
?
Jun 22, 2018 00:33
|
|
|
hobbesmaster posted:you mean like opening a tab at the bar? except then it would feel like a transaction and not ~service~
|
|
#
?
Jun 22, 2018 00:43
|
|
|
hobbesmaster posted:I mean they’re not punching in the questions? I mean a score of 3 should be the default state, not "basically zero" And the way statistics are collated and displayed probably plays a huge part in how the system is used in an abusive way, e.g. by showing a ranking instead of just pointing out outliers, or showing all data as equally authoritative regardless of statistical significance In fact, the bone-headed way kitchen-related scores somehow end up in the server ratings suggests that the system is completely hosed. You should be especially super loving careful in reducing a complex issue to a star score but who cares, just average it all, right? Math! And the customer-side UI is probably overly aggressive in demanding to be used And in general users of a system don't personalize it too much and rely on defaults and the defaults are almost certainly garbage And god, a free form comment field. What idiot adds this as a feature, what idiot actually writes stuff there and what idiot reads it All this, if an automated rating system makes sense or improves your business at all, which is a big "if" e: oooh and another thing: the blind faith in the infallible automated system. The scores are used to judge servers, and their managers, and franchises, but do you think if the system actually made things worse, corporate would realize or accept this? hackbunny has issued a correction as of 01:01 on Jun 22, 2018 |
|
#
?
Jun 22, 2018 00:46
|
|
|
hackbunny posted:And god, a free form comment field. What idiot adds this as a feature, what idiot actually writes stuff there and what idiot reads it All customer feedback should be exactly two fields: was there anything that made you happy, if so, what? and was there anything that pissed you off, if so, what? trying to turn that into ~numerical metrics~ is pointless
|
|
#
?
Jun 22, 2018 00:58
|
|
|
Scrub-Niggurath posted:it blows my mind that any restaurant or other hospitality establishment still thinks that customer reviews are in any way helpful or meaningful it's all coming from top level executive ghouls whose only knowledge about the restaurant side of things comes entirely from spreadsheets and charts that middle management has helpfully distilled into powerpoint presentations for them the pull of Big Data is irresistible for these people
|
|
#
?
Jun 22, 2018 00:59
|
|
|
Tunicate posted:All customer feedback should be exactly two fields: I was commenting on the fact that some people leave bathroom graffiti level content there ("waiter has a nice rear end") that managers somehow don't immediately dismiss, but instead praise and show everyone at staff meetings. Not to mention how it's a neat way for the business to reap the fruits of systemic discrimination without violating any discrimination laws
|
|
#
?
Jun 22, 2018 01:05
|
|
|
Oh and can we say something on what terrifically useless feedback a number is? How do you know what to improve if your arbitrary number goes down? How can managers go along with it, when it's a massive dumbing down of their own job?
|
|
#
?
Jun 22, 2018 01:09
|
|
|
dominos rates anything that isn't a 4 or a 5 as 'negative' so lol
|
|
#
?
Jun 22, 2018 01:12
|
|
|
thats a big part of why our franchisee and his other stores basically ignore it
|
|
#
?
Jun 22, 2018 01:12
|
|
|
Larry Parrish posted:dominos rates anything that isn't a 4 or a 5 as 'negative' so lol dominos is an anomaly. Most places rate 4s as negative too
|
|
#
?
Jun 22, 2018 01:35
|
|
|
quote:Rajat Suri, CEO of the California-based Ziosk competitor Presto, is even more bullish than Baum about the technology: He imagines a future in which tabletop devices deliver customer feedback data to management constantly and instantaneously. this grotesque gently caress should be lashed to a loving cross and left to die out in the desert
|
|
#
?
Jun 22, 2018 01:40
|
|
|
its tyool 2018 and silicon valley is like "what if we made an internet newspaper comment section solely about specific people barely making 15k a year?" as a disruptive technology that is going to paradigm shift the restaurant experience?
|
|
#
?
Jun 22, 2018 01:58
|
|
|
the logical endpoint of "the customer is always right"
|
|
#
?
Jun 22, 2018 02:12
|
|
|
Strontium Dog posted:the logical endpoint of "the customer is always right" "Cynthia didn't smile at me long enough when she was ringing out my cigarettes - Voted 1, please fire her" I mean I guess if a cashier was having a really bad day and like 5-10 paying customers in a row gave negative feedback, that would be an adequate signal that something was wrong with the cashier and a manager should check up on it Imagine a world where, like Uber, your customer service job could automatically lock you out of working if your rating dips too low
|
|
#
?
Jun 22, 2018 02:35
|
|
|
https://twitter.com/thehill/status/1009892743710199818
|
|
#
?
Jun 22, 2018 02:40
|
|
|
hackbunny posted:https://www.buzzfeed.com/carolineodonovan/ziosk-presto-tabletop-tablet-restaurant-rating-servers lmfao. in the 90s tgi fridays got mocked for their flair obsession, now in cyberpunk 2018 they've upped it to algorithmic harassment 
|
|
#
?
Jun 22, 2018 02:56
|
|
|
We're a few
|
|
#
?
Jun 22, 2018 03:52
|
|
|
EugeneJ posted:Imagine a world where, like Uber, your customer service job could automatically lock you out of working if your rating dips too low this is literally the premise of the Nose Dive episode of Black Mirror.
|
|
#
?
Jun 22, 2018 05:17
|
|
|
what the gently caress
|
|
#
?
Jun 22, 2018 05:27
|
|
|
Black Mirror was inspired by this tweet
|
|
#
?
Jun 22, 2018 05:30
|
|
|
EugeneJ posted:"Cynthia didn't smile at me long enough when she was ringing out my cigarettes - Voted 1, please fire her" See that's why I blame the tech. It's abso-loving-lutely guaranteed that it doesn't flag clear anomalies like this, because then it would be silent most of the time, and corporate might wonder if it was worth it (and why I talk about "giving the customer what they ask for, not what they need"). Instead, if it generates a steady stream of (useless, garbage) data, it justifies its own existence. I also might imagine that a restaurant would have seasonal trends, where business goes up or down regardless of what anyone working for it does, and despite the capitalistic obsession/delusion to make all products available everywhere all the time. Will a franchise/location management system like this refuse to show certain statistics until it has run for at least, say, two years in a row, to generate meaningful data? Obviously not, feedback must be immediate, loud and wrong. Hell, is there any science behind it, except "make big numbers bigger" or "visual feedback from the UI is <200 ms"? Engineers and scientists are totally complicit in this hosed up system. Just  me already
|
|
#
?
Jun 22, 2018 12:53
|
|
|
I blame the lack of proper education in critical thought, ethics and the philosophy of engineering and science. And non existent worker's rights protection.
|
|
#
?
Jun 22, 2018 13:02
|
|
|
Oh yes the whole thing revolves around workers being interchangeable, of course. But this is the reality these products are used in, and engineers can't hide behind "we aren't responsible for abuse of our system". Even from a purely commodity-fetishistic point of view, it's simply a bad product
|
|
#
?
Jun 22, 2018 13:33
|
|
|
https://www.youtube.com/watch?v=unJEfJ4gOq8&t=23s
|
|
#
?
Jun 22, 2018 14:04
|
|
|
remember the autonomous Uber that ran over a pedestrian? the local police department is so eager to have Uber's back that they subpoenaed all the major streaming video services to see if the safety driver may have been watching something https://mobile.twitter.com/MeganABC15/status/1010125841722847233 Hulu told the police that her account was watching the Voice, told them what episode she was watching, and provided full timestamped logs that even show when it was paused they also stated, in their correspondence with Hulu, that they planned to use it as evidence in charging her with vehicular manslaughter
|
|
#
?
Jun 22, 2018 14:54
|
|
|
|
| # ? May 29, 2024 01:40 |
|
|
the police are nothing more than common thugs paid by taxpayers to be the defenders of capital, but that has got me goddamn reeling still
|
|
#
?
Jun 22, 2018 15:03
|
|