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At the possibility of sounding like captain hindsight - why do remote locations with no IT staff have infrastructure that needs backing up? Are they not a VDI candidate?
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Sep 5, 2018 15:46
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Thanks Ants posted:At the possibility of sounding like captain hindsight - why do remote locations with no IT staff have infrastructure that needs backing up? Are they not a VDI candidate? I was under the impression that VDI still sucks and might always suck.
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Sep 5, 2018 15:54
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Thanks Ants posted:At the possibility of sounding like captain hindsight - why do remote locations with no IT staff have infrastructure that needs backing up? Are they not a VDI candidate? There are several factors that limit cloud/virtualization of small businesses, including but not limited to -By not having an IT person, they may not even be aware it's an option. -If they know it's an option, they may be scared because it's new and different -If they're open to new and different, they may be cost-adverse. Why spend $xxx/month when that secondhand server my kid got from an estate sale for $300 still works? And so on.
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Sep 5, 2018 16:13
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quote:i can either dig further into this or roll it back completely right now lol
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Sep 5, 2018 17:51
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Proofpoint + a giant [Ext] on the front of any outside emails seems to work pretty well for us. Also the way Proofpoint modifies(mangles the poo poo out of) URLs means that even if they realize a link is spurious after the fact, they can tell you YO, A USER CLICKED ON THIS BEFORE WE KNEW IT WAS BOGUS.
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Sep 5, 2018 18:12
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Sickening posted:I was under the impression that VDI still sucks and might always suck. You are correcto. Every year someone at our office brings up VDI and in no scenario does it make sense. Granted we are a ~200 person company with two locations, but the costs and headaches involved are not at all worth it.
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Sep 5, 2018 19:14
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Sickening posted:I was under the impression that VDI still sucks and might always suck. VDI's ok as long as you know that anyone on VDI isn't a power user. Sure beats "Bad hard drive? That sucks. You're without a PC for a week while we spin up a change control, order replacement parts, deploy an image, do inventory data work, get the ok from Info Sec to re-deploy, and pay our staff mileage and suffer time lost on important poo poo." The number of rebuilds and re-entitlements we do per day easily makes up the yearly licensing costs (and reduced staff count).
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Sep 5, 2018 23:09
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Lord Dudeguy posted:VDI's ok as long as you know that anyone on VDI isn't a power user.  When we were virtualizing sites the ones that weren't virtualized needed site visits at least once a week, with VDI they're down to once every couple months
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Sep 5, 2018 23:57
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Also the improved security, deployment, and license management are a big deal, especially at dispersed or high-churn/growth companies.
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Sep 6, 2018 00:00
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AlternateAccount posted:Also the improved security, deployment, and license management are a big deal, especially at dispersed or high-churn/growth companies. This is where we're at. Our unique daily vdi logins is somewhere in the 11-12,000 range, we'd be screwed without it.
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Sep 6, 2018 00:45
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Our VDI infrastructure sucks, which is doubly bad because they just refreshed it. It was fine for a little while, now it takes like a minute just to load a skype meeting.
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Sep 6, 2018 00:58
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xsf421 posted:This is where we're at. Our unique daily vdi logins is somewhere in the 11-12,000 range, we'd be screwed without it. I wish I could get one of my team members to use VDI instead of remoting into her workstation on her desk from her company laptop at home (instead of, you know, using the laptop). This annoys me because every now and then on her WFH day, I'll get a message in Teams asking me to hit the power button on her desktop because it powered off during the night for whatever reason.
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Sep 6, 2018 01:28
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AlexDeGruven posted:I wish I could get one of my team members to use VDI instead of remoting into her workstation on her desk from her company laptop at home (instead of, you know, using the laptop). This annoys me because every now and then on her WFH day, I'll get a message in Teams asking me to hit the power button on her desktop because it powered off during the night for whatever reason. Our front desk receptionist remotes in on mondays and fridays when she doesn’t come into the office
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Sep 6, 2018 01:37
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VDI goons, is it normal / SOP to have it automatically reboot and respawn every 10 days or so?
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Sep 6, 2018 01:39
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Data Graham posted:VDI goons, is it normal / SOP to have it automatically reboot and respawn every 10 days or so? The VM itself? We have ours either refresh on logoff, or reboot after 8 hrs of idle time after login.
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Sep 6, 2018 01:44
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Bob Morales posted:front desk receptionist Bob Morales posted:mondays and fridays when she doesn’t come into the office 
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Sep 6, 2018 01:46
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Lord Dudeguy posted:The VM itself? We have ours either refresh on logoff, or reboot after 8 hrs of idle time after login. Huh, guess I should consider myself lucky then. Sure wish Chrome knew how to restore all the previous session’s tabs though.
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Sep 6, 2018 01:59
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Data Graham posted:Huh, guess I should consider myself lucky then. Isn’t there a setting in Chrome to do that? I’m not sure about Edge/IE, but Firefox and Safari offer to restore open tabs if they quit suddenly due to log out or reboot.
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Sep 6, 2018 02:06
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In theory yes, but it never works in my vdi’s setup.
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Sep 6, 2018 02:19
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A ticket came in: "Please find attached a request to cancel our service as our building burnt down." Welp 
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Sep 6, 2018 03:49
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mitra posted:A ticket came in: Shouldn't have taken that stapler ¯\_(ツ)_/¯
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Sep 6, 2018 03:55
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I use two VDIs on the daily and they're decently fast. Don't ever notice a difference between it and rdp to be honest. We also refresh profiles / vms nightly unless you've logged in during the previous x number of hours. I've gotten used to nothing being persistent and enjoy the nihilistic emptiness of my workstation every morning.
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Sep 6, 2018 06:52
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She won't let the other ladies in the office who cover the front desk sit in her chair, use her computer, or use the front desk receptionist phone (with the button boxes etc on it) Insane that management allows that to happen. What other company has a front desk that has two phones/computers and only one person uses each, and they aren't even there the same day?
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Sep 6, 2018 12:57
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I should ask what do you guys use for VDI? Horizon or something else? Does anyone experience with the Horizon workloads in Azure thing?
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Sep 6, 2018 13:56
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Spring Heeled Jack posted:I should ask what do you guys use for VDI? Horizon or something else? Does anyone experience with the Horizon workloads in Azure thing? We run a giant Citrix implementation. I think something like four netscalers, two (soon to be four)16 blade chassis.
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Sep 6, 2018 15:53
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A ticket came in for slow speeds for an individual customer. I get these tickets very rarely, and it usually only happens when the customer's incredibly pushy and the call center just wants to make him go away. The customers evidence of latency is "Request timed out" messages when running a traceroute to twitch and world of warcraft. yup Don't get me wrong, I think ISP's are horrible and malicious and my company is just as bad as the rest of them but holy poo poo you know this guy is going to spend the rest of his life poo poo talking his ISP when the truth is he's trying to stream on an underpowered PC and he's an idiot.
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Sep 6, 2018 16:36
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Renegret posted:A ticket came in for slow speeds for an individual customer. I get these tickets very rarely, and it usually only happens when the customer's incredibly pushy and the call center just wants to make him go away. The customers evidence of latency is "Request timed out" messages when running a traceroute to twitch and world of warcraft. I love remoting in and finding the user is using an 11 year old CPU and has 512MB RAM
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Sep 6, 2018 16:54
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Bob Morales posted:I love remoting in and finding the user is using an 11 year old CPU and has 512MB RAM And his desktop is a picture of the user wearing nothing but a diaper.
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Sep 6, 2018 16:58
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Renegret posted:And his desktop is a picture of the user wearing nothing but a diaper. I did not make this up. He is no longer a customer.
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Sep 6, 2018 16:59
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Back in my retail days we had a guy who would regularly call us because he managed to drag the thumbnail of a porn video to his desktop and set it as the background by accident. He was old enough that I was able to just laugh it off, but for fucks sakes dude.
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Sep 6, 2018 17:04
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Renegret posted:I did not make this up. 
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Sep 6, 2018 17:08
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"Diaper Guy" as he was termed had a very obvious Diaper fetish. And while I'm not one to kink shame, we're pretty sure his fetish also included getting other people to look at pictures of himself against their will. He used to call in multiple times a week and would say anything he could in order to get someone to remote in. Eventually most reps knew him by name. A note was put on his account to never, under any circumstances, remote into his PC. He used to be used as a sort of hazing ritual where new people where taught the hard way to read customer notes before doing anything. Eventually management got involved and all of his calls went directly to a supervisor. Coincidentally he cancelled his service shortly after he stopped getting people to remote in.
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Sep 6, 2018 17:11
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Renegret posted:"Diaper Guy" as he was termed had a very obvious Diaper fetish. And while I'm not one to kink shame, we're pretty sure his fetish also included getting other people to look at pictures of himself against their will. He used to call in multiple times a week and would say anything he could in order to get someone to remote in. Eventually most reps knew him by name. A note was put on his account to never, under any circumstances, remote into his PC. He used to be used as a sort of hazing ritual where new people where taught the hard way to read customer notes before doing anything. Teamviewer has an option to automatically disable the wallpaper when you connect remotely. Officially it's to reduce bandwidth requirements, but not seeing the nonsense users put there (regardless of why they're doing it) is a great secondary benefit. No more 640x480 photos of ugly babies stretched across a 1080p display.
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Sep 6, 2018 17:53
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When I worked retail computing, I had a guy come in with an old white MacBook. Needed some RAM, so I asked him to boot it up so I could make sure of what he had and get him the right stuff. It fires up, a web browser is open, so I minimize it. The dude's wallpaper was a woman, a not particularly attractive woman, striking a very Captain Morgan pose and shot from a slightly low angle. Totally naked. With what appeared to be a substantial weight in various rings and jewelry pierced into her nether regions. Ever the professional, I just whipped the machine around on the counter so no one else could see it and looked up what I needed to look up. People are trash.
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Sep 6, 2018 17:58
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Renegret posted:A ticket came in for slow speeds for an individual customer. I get these tickets very rarely, and it usually only happens when the customer's incredibly pushy and the call center just wants to make him go away. The customers evidence of latency is "Request timed out" messages when running a traceroute to twitch and world of warcraft. Don't both of those companies make it so the last few hops time out on purpose? So you can't see internal infrastructure? Yep, even calls it out on their support page quote:Safeguards on our servers may cause false latency numbers, or failure with the error message 'Request Timed Out' or 'Destination Net Unreachable'. You can ignore error messages you receive after contacting our servers. To identify our servers, look for the following suffixes: attens.net, att.net, alter.net, telia.net.
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Sep 6, 2018 17:59
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Zil posted:Don't both of those companies make it so the last few hops time out on purpose? So you can't see internal infrastructure? We have direct peering with them which makes the whole thing even better. The entire traceroute is a whopping 7 hops and only 1 of them times out. Nah dude I'm pretty sure if our peering had any sort of issues down we'd know in seconds, but sure it's your ISP and not your poo poo rear end computer.
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Sep 6, 2018 18:37
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It was a wonderful disaster when the lawfirm was gearing up to put everyone on a citrix desktop. Everything about law software barely works in a full machine and broke a million ways in a locked down virtual desktop. Thankfully we only got maybe 100 out before someone figured out it simply wasn't happening.
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Sep 6, 2018 18:37
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Renegret posted:We have direct peering with them which makes the whole thing even better. The entire traceroute is a whopping 7 hops and only 1 of them times out. Which of course means that a WoW GM couldn't figure out what was wrong and directed the guy to you.
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Sep 6, 2018 18:41
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Renegret posted:"Diaper Guy" as he was termed had a very obvious Diaper fetish. And while I'm not one to kink shame, we're pretty sure his fetish also included getting other people to look at pictures of himself against their will. He used to call in multiple times a week and would say anything he could in order to get someone to remote in. Eventually most reps knew him by name. A note was put on his account to never, under any circumstances, remote into his PC. He used to be used as a sort of hazing ritual where new people where taught the hard way to read customer notes before doing anything. Consumer support is always a gong show. With phone support between people having sex when calling, cam girls trying to get me to "test their stream to make sure it works" or people shooting their laptops to get a replacement for accidental damage as it being slow didn't qualify. To in person stuff when a PC is so loaded with malware and a browser history full of kink, the minefield of who to have the conversation with so you don't destroy a marriage, or having to crawl under a desk, looking up and regretting looking up. Also opening up a PC and finding two cats worth of cat hair covered in nicotine from the guys 3 pack a day habit. As frustrating as corporate can be, I just look back to my consumer days to remind myself it's not that bad. blackswordca fucked around with this message at 20:53 on Sep 6, 2018 |
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Sep 6, 2018 20:45
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Renegret posted:"Diaper Guy" as he was termed had a very obvious Diaper fetish. Oh..... I initially thought this was "him as a kid" because, while weird, wasn't that weird. I forgot how unabashed people are on their personal computers.
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Sep 6, 2018 22:22
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