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I'll have to say that FedEx doesn't try to steal my deliveries like OnTrac tried to do with my lady's smartwatch. I'm glad Google isn't going with them now days.
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Dec 6, 2018 05:39
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| # ? May 12, 2024 19:24 |
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I went to check if my Fi Credit from buying a Pixel 3 around Black Friday had posted, and I saw a notification saying that referring someone now gets you a $100 credit (through Jan 8) instead of the normal $20, so here's my referral link. drat.
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Dec 7, 2018 05:16
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https://g.co/fi/r/A86419 Hi, it's me, LRADIKAL. Please use my referral code. I broke my 1080ti graphics card and want to die. Help me buy another. Sparks, I can't go back to a 1060 6GB! Enough talk about codes, we've got more important things to talk about. How come you guys traded in your phones at the same time as you got the gift card rebate phones? fake edit :I realize now that you didn't have to return your trade in phone until you got your new one. Thanks a lot, Google.
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Dec 7, 2018 10:54
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Anyone have experiences getting a Google Voice number ported to Google Fi? As someone with no real knowledge of telecommunications, it seems like it should be easy...Google "owns" by GV number, so why is it so drat hard to port to another service that Google "owns"? I started the port last Tuesday, the 27th...come Monday, still hadn't completed so I called Fi support. On the phone for a bit than it escalated. On Tuesday morning I had an email that said to cancel the port, then try again. I did that Tuesday morning, and in the same spot now. I sent two more emails to the support tech, one on Thursday and one today, no response. I have data, so I can text as long as it's through Hangouts, but I can't make or receive calls at all, not even if I'm on wifi. And if I try to text through Messaging, it fails.
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Dec 7, 2018 23:18
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DrBouvenstein posted:Anyone have experiences getting a Google Voice number ported to Google Fi? They hosed it up for me once and I reverted it, I later (like some months later) switched without issues. No idea why it hosed up the first time.
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Dec 8, 2018 02:46
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I've lost count of how many people have posted on reddit about losing all involved numbers when trying to port in or out. If you have it canceled and still have your number, I wouldn't try it again. I wound up putting my Fi service on a secondary google account just to preserve my Voice stuff.
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Dec 8, 2018 03:07
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Got to travel to the FedEx depot today to pick up my phone, that was fun. Fortunately, I have it and it's activated before it's ineligible for the travel deal.
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Dec 8, 2018 05:26
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Does anyone remember or can link me the terms for that 200 dollar credit BYOD deal that was on the same day as the travel deal? I signed up that day and I activated my sim card that just arrived yesterday. I got an email now saying that I'm gonna get 90 in bill credits. I vaguely remember the terms saying that the credits would be staggered but I just wanna make sure I that I shouldn't be bitching at their support right now.
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Dec 8, 2018 18:27
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Wow... Just wow... Keep in mind I've already told Fi support at least twice it's a Google Voice number. DrBouvenstein fucked around with this message at 03:03 on Dec 9, 2018 |
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Dec 9, 2018 03:00
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Dec 9, 2018 03:35
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Finally got my Fi SIM in the mail. I'm running a crappy iPhone 6S until I can get a Google phone. If you're going to be signing up for service, can you help a girl out and use my referral code? https://g.co/fi/r/V88H2X
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Dec 9, 2018 13:35
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Anyone still waiting for their trade in kit from the travel deal day?
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Dec 9, 2018 17:49
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FogHelmut posted:Anyone still waiting for their trade in kit from the travel deal day? You should've received an email from Google Fi with the subject "Your trade-in kit is on its way." Mine was shipped out Nov 29 and arrived Dec 4. There was a link to track the package inside the message.
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Dec 9, 2018 21:52
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It took like a week for my kit from Black Friday to arrive.
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Dec 10, 2018 02:24
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The only email I have is that my trade-in kit was requested on November 28th. And the trade-in status on my account says "trade-in kit requested." And that's all.
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Dec 10, 2018 05:57
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Somehow Fi support is among the worst customer service I've ever dealt with. I ordered a Pixel 3 a couple weeks ago. Phone arrives, set it up, use it for 12 hours, and it bricks when I try to open the camera. I manage to chat with Fi support after waiting for an hour, only to get mysteriously disconnected. One day later I get a follow up email with my case ID intending to handle this support over email. I respond immediately explaining the situation, and then wait another 1.5 days for a stock response about what-to-do-if your-phone's-restarting. I replied immediately and I'm waiting to hear back. That was 5 days ago... I just tried contacting support again, this time via callback. I filled out the form and promptly received a call from Google to "reserve my place in line." The automated system tells me to press 1 to connect to an agent. Unfortunately, pressing 1 does nothing (on my Pixel 1) and the automated system just loops indefinitely. So now chat support is "unavailable," email support is unresponsive, and phone support is broken. So yeah, Google support is absolutely garbage and how long do I have to file for a chargeback on my credit card?
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Dec 11, 2018 00:28
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Yeah, support seems pretty bad right now at least. They're probably getting flooded with questions about why the travel promo didn't work. And it also seems like other people that did the BYOD on the same day had the same problem as me where they got an email saying they would get a 90 dollar credit, rather than the 200 like we're supposed to. So everyone is probably screaming at fi support right now.
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Dec 11, 2018 00:42
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Mr Executive posted:Somehow Fi support is among the worst customer service I've ever dealt with. Do not file a chargeback when dealing with Google. You will lose your Google account. Go on /r/ProjectFi on Reddit and fill out a Reddit request form. That's literally the only way things get done lately it seems. There are Fi employees that browse that subreddit and you will get a quicker answer there.
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Dec 11, 2018 00:44
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I've had good luck with the online chat rather than email or calling.
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Dec 11, 2018 00:45
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ThermoPhysical posted:Do not file a chargeback when dealing with Google. You will lose your Google account. Thank you for this info. I'll probably do this. LRADIKAL posted:I've had good luck with the online chat rather than email or calling. That's what I tried first. There was an hour long wait before connecting, and then I was disconnected about 3 minutes in. That's when I got the follow up email which they're not responding to.
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Dec 11, 2018 00:50
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Fi support is less than worthless on days when they AREN'T fielding thousands of calls due to a botched promotion. Good luck.
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Dec 11, 2018 01:19
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Fi customer service is why I ditched it in the first place. Good luck goons!
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Dec 11, 2018 03:55
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Fi customer service has always been good to me, but TBH its been well over a year since I last used it. My trade-in kit still says "Waiting for trade-in kit shipment". The support page says 30-60 minute wait for calls, Chat isn't working at all, and the response from the email request I sent said up to 5 days to respond. Holy poo poo they are hosed right now.
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Dec 11, 2018 21:57
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I guess things will get that way if you set up conflicting promotions and/or renege on said promotions without sending any kind of confirmation.
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Dec 11, 2018 22:52
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Has Fi service gotten that bad? I haven't had to use it in over a year myself but I remember it being quick and painless. Online chat - I don't think I've called any Google related business ever for end user support, it doesn't seem to be their thing.
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Dec 12, 2018 03:05
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Customer support isn't great, the service itself is fine. Unless you're on Sprint.
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Dec 12, 2018 03:45
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Chatted with customer support, and it looks like they're gonna honor the 90 dollar credit email they sent me by mistake PLUS the 200 BYOD sign up promo. So thats pretty cool. Adding the 20 dollar referral bonus for a total of 310 in bill credits ends up being a pretty sweet deal.
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Dec 12, 2018 08:23
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If anyone was curious, I talked to Fi Support about my device activation. They weren't able to extend the deadline for activating my new phone, so I just activated it on a third user to avoid getting charged the full amount. They at least sent me instructions on how to clear the eSIM and Fi Account data from the phone, so I can re-activate it on my wife's user when Christmas comes. I won't make the mistake of buying expensive electronics outside of Black Friday weekend anymore.
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Dec 13, 2018 20:30
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My Pixel 3 showed up last week and it's significantly better than the 6P I was using, but I have some weird issues going on regarding battery life. Twice over the past week, the phone's battery life has dropped by 40-50% overnight. The first time it happened battery usage showed Carrier Services used ~40% battery life since the last full charge but it happened again last night and Netflix/Pokemon Go were my two most intensive applications at a whopping 4% usage, so whatever hogged the battery didn't even show up in the list this time around. Has anyone run into a similar issue? If it happens again, I'm going to try a factory reset and if it still continues, I might need to get a hold of Google for a replacement phone. I'd really rather not do that because I'm sure it's going to wind up screwing with the travel promo somehow.
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Dec 15, 2018 01:38
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Sounds to me like your phone was getting lovely signals from multiple networks and kept swapping endlessly to get you a good connection.
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Dec 15, 2018 17:05
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https://www.reddit.com/r/ProjectFi/comments/a6ep6s/project_fi_chat_support_admits_to_me_that_users/ This is a big thing going on in the subreddit for Fi right now. Someone found out that, both after doing their own research AND talking to Fi support, sometimes Fi will use your data even if you're already on wifi. If Fi determines the wifi isn't "optimal" or that your data signal is stronger than your wifi, it will switch to data with very little indication (there won't be much indication on the phone itself unless you pull the notification menu down to look at the networking icon). The problem here is that multiple people are saying that, even if they're right next to the router, the phone will still switch. The only way to stop it from randomly using data would be to completely turn cellular data off or going into Airplane Mode and letting only Wifi through. Others are getting the same response from Fi support that the phone will choose whether you are better off on wifi or cellular data, but with it costing $10/! GB, it can certainly add up if you're doing something like streaming or something like that. Fi's main support guy on Reddit, dmziggy, is off until January so I guess keep an eye on things for a while.
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Dec 17, 2018 02:29
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I'm pretty sure this is explicitly related to the enhance network stuff they just rolled out.
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Dec 17, 2018 02:42
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Yeah, that's probably what it is. It says in the description it'll be more aggressive about switching from wifi. Unfortunately, most of the articles reporting on it only said, "HEY, FREE VPN!"
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Dec 17, 2018 02:51
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azurite posted:Yeah, that's probably what it is. It says in the description it'll be more aggressive about switching from wifi. Unfortunately, most of the articles reporting on it only said, "HEY, FREE VPN!" Right, in theory it makes it seamless for me to drive out from the house and never lose connection. In practice, it also means WiFi will drop at times.
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Dec 17, 2018 03:09
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From experience they've been pretty good about comping data when it's a proven issue like that. It'll just take a few weeks for the support script to catch up with the news and have them admit it's an issue.
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Dec 17, 2018 03:17
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Zauper posted:I'm pretty sure this is explicitly related to the enhance network stuff they just rolled out.
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Dec 17, 2018 03:52
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Per the advice of this thread, I've always done airplane mode+WiFi on when at home, so I can force WiFi calls and texts due to poor cell reception. That said, per the Reddit thread's advice I checked dev. options and found that Mobile Data Always Active was already off, I probably turned it off myself at some point. What really irks me is when I try to make a phone call from home and get the message "Turn off Airplane Mode to make a call".
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Dec 17, 2018 04:59
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Zauper posted:I'm pretty sure this is explicitly related to the enhance network stuff they just rolled out. This was brought up in the post and the OP turned if off as soon as he noticed it was happening, and it kept happening. I actually checked on my Pixel 2 XL and have noticed it using data when I'm just sitting at my computer which is right next to my router. I don't use VPNs on my device so something else must be going on. EDIT: https://imgur.com/a/xYN6gFJ These are the screenshots from Fi support and the OP form Reddit. Fi support is telling users, when you're on wifi, turn off mobile data as you will be charged when and if the phone thinks you don't have a good signal.  I've had months where I'm always on wifi and not on mobile as I work from home and have noticed I still get pinged for data usage. ThermoPhysical fucked around with this message at 05:45 on Dec 17, 2018 |
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Dec 17, 2018 05:40
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Tasker would be able to automate that, wouldn't it? That's still super bogus, but if I can make it just automatically switch to airplane mode when connected to certain WiFi networks that'll mostly fix it.
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Dec 17, 2018 13:06
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| # ? May 12, 2024 19:24 |
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I didn't turn on the enhanced network stuff, but the way that read I thought they just meant for calls, to extend that to app data seems super hosed up. If they don't fix that I might start considering tmo just to not support that sort of behavior. Sorta makes me think it's another case of google doing what works best for them and not considering other consumers, "who wouldn't prefer the best connection at all times for everything?", people that want to save money. I think there was a similar confusion on their end when people were mad about sd card support being removed "why does it matter when you can just use the cloud?", cause sometimes you don't have a good signal or don't want to use data.
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Dec 17, 2018 18:39
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