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Wrong thread
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Jan 12, 2019 14:56
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I’ve been a team lead for the last 1.5 years at my current organization ~150 employees. A company I actually value and like and respect upper management of. I was just offered a director position overseeing all of IT operations; they know my background is from a technical track. Any suggested reading material? I'm inclined to accept - the organization culture is solid, constant but measured growth, and generally seems like as good a place as any to make that career move.
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Jan 12, 2019 14:58
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Not from a study perspective but highly recommend the Phoenix Project. It was suggested to me when I first got into IT Management and it was really valuable
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Jan 12, 2019 15:06
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Out of the Crisis - Deming
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Jan 12, 2019 15:57
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Can anyone recommend a good on-call system that fits our criteria? To give some context we're a small group that is currently rotating individuals every week to be on call. We have a phone number that the company knows to call after-hours, which then forwards to the on-call person's cell. This hasn't been working out well at all due to turnover, plus having to be on-call kind of sucks for work/life balance. Given that we're a small group, we end up having to do it more frequently. My boss wants me to come up with a new solution, and what I came up with sounded good to him but we just need software that will handle this. We want to have a procedure like this: 1. User calls after-hours number for emergencies and leaves a voicemail with details about the issue. 2. Voicemail is then sent to everybody who works Tier 1 + a transcription emailed to Tier 1. 3. If Tier 1 does not acknowledge the message after X hours, it gets escalated to Tier 2. 4. If Tier 2 does not acknowledge after X hours it gets escalated to management, etc. This way, on-call no longer resides with just a single person and gives us more time to respond.
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Jan 12, 2019 16:14
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PagerDuty? Or one of its competitors? If you are real cheap there are some self hosted ones that you can run that make calls/texts using twillo.
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Jan 12, 2019 16:28
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Weaponized Autism posted:Can anyone recommend a good on-call system that fits our criteria? To give some context we're a small group that is currently rotating individuals every week to be on call. We have a phone number that the company knows to call after-hours, which then forwards to the on-call person's cell. This hasn't been working out well at all due to turnover, plus having to be on-call kind of sucks for work/life balance. Given that we're a small group, we end up having to do it more frequently. My boss wants me to come up with a new solution, and what I came up with sounded good to him but we just need software that will handle this. We want to have a procedure like this: PagerDuty, xMatters, and OpsGenie do exactly what you describe. You can define a workflow to escalate up the chain just like your example. Each solution will offer phone, SMS, or e-mail alerts. Each one is expensive though with a monthly fee per user.
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Jan 12, 2019 16:58
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We went from using nothing to ops genie and it’s been great so far. Their pricing has improved as well since the Atlassian purchase.
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Jan 12, 2019 18:42
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LochNessMonster posted:Working in IT 3.0: family tech support; The harshest SLA of all.
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Jan 12, 2019 20:06
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warplain posted:I’ve been a team lead for the last 1.5 years at my current organization ~150 employees. A company I actually value and like and respect upper management of. The Manager's Path by Camille Fournier High Output Management by Andy Grove Turn the Ship Around! by David Marquet Radical Candor by Kim Scott The No rear end in a top hat Rule by Bob Sutton The Goal by Eliyahu Goldratt (or you can read The Phoenix Project, the messages are interchangeable) Escaping the Build Trap by Melissa Perri Extreme Ownership by Jocko Willink and Leif Babin Out of the Crisis by W. Edwards Deming Start With Why by Simon Sinek e: also The Five Dysfunctions of a Team by Patrick Lencioni This looks like a big list, but most of these books are on the order of 200-250 pages, and you can get through one or two a week with no problem. (If you're the kind of person who takes notes as you read business books, don't do this with these; you'll get more out of it by reading the books, synthesizing information, then doing a full re-read of your favorites in six months or a year to pick up what you missed.) Here's some deeper stuff on supporting skills: Making Things Happen by Scott Berkun Continuous Delivery by Jez Humble The Design of Everyday Things by Don Norman Crucial Conversations by Kerry Patterson, et al. Strategic Project Management Made Simple by Terry Schmidt Scrum by Jeff Sutherland Any of these would be pretty good candidates for an SH/SC book club read-through. Any takers? Vulture Culture fucked around with this message at 19:01 on Jan 13, 2019 |
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Jan 13, 2019 18:14
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Our workplace basically lives by Radical Candor.
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Jan 13, 2019 20:14
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I’ll vote for turning the ship around or the no rear end in a top hat rule.
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Jan 14, 2019 08:29
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Scrum looks interesting but i'm fine with any.
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Jan 14, 2019 10:21
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PagerDuty appeals to me - we currently do 1 week in 8 and we cover 5 sites - each of us only knows our 'home' site so everyone hates being on call because 80% of the time you get a call and you know very little about it as you've never worked at the site the person is calling about. I wonder if I can sell that system to my team: 1st call goes to "home site" person on the rota, 2nd tier goes to the rest of the team for support if the homer doesn't respond, 3rd tier goes to management. I think my peers would perceive it as "I am only really on call for my own site, which I am confident in supporting, and if am not available, then I can get the odd bit of cover from my peers" which is better than "80% of the time I have no idea how to deal with the call as it's irrelevant to me" I also satisfy my boss' dilemma of "there must be cover" we do get paid a premium for out of hours but I think most of us would rather have less calls than the money so I am onto a winner there! Thanks!
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Jan 14, 2019 14:00
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Thanks guys; this is really helpful!
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Jan 14, 2019 14:00
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Neddy Seagoon posted:Ah, family tech support; The harshest SLA of all. Working in IT 3.0: ah family tech support; The harshest SLA of all.
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Jan 14, 2019 16:28
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When does IT finally get a new thread title someone please do the needful and revert back to the team
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Jan 14, 2019 16:30
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My dad passed away last year so that’s at least one less person I have to support. Then again now I have to help out my mother a lot more now.
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Jan 14, 2019 16:43
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devmd01 posted:My dad passed away last year so that’s at least one less person I have to support. The load never decreases. It just gets balanced between less people.
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Jan 14, 2019 20:22
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Welp, didn't get that job. FML. I have a couple phone calls set up for crappy positions in the interim at least. And I'm going to apply for an underpaid website manager position because maybe after 6 months to a year I'll be able to spin that experience into real web dev.
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Jan 14, 2019 20:31
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Based on what I've read, your current job sounds like its better for career growth than being an underpaid website manager.
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Jan 14, 2019 21:21
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Sucks to hear you didn’t get the job. Did they tell you why?
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Jan 14, 2019 21:58
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Methanar posted:Based on what I've read, your current job sounds like its better for career growth than being an underpaid website manager. No, because if I go back there I'll have another nervous breakdown. My psychiatrist said it sounds like I'm not capable of doing the job right now. They said that they just had better candidates, I asked for specific feedback and asked if they had any openings for the M-F shift (this was a weekend shift). If I'm very lucky I could get that, but I'm not holding my breath.
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Jan 14, 2019 23:13
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Kashuno posted:When does IT finally get a new thread title someone please do the needful and revert back to the team
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Jan 15, 2019 01:04
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On the plus side I just found and applied for a job similar to what I have been doing with some bonus JS and hopefully actually using SQL this time (like I've said the past two times I've used jobs that were supposed to involve SQL). It might pay a bit less since it's in a cheaper area, but OTOH it's also a ~10 minute shorter commute each way along less busy roads.
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Jan 15, 2019 01:26
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First day on the job and the three people besides me that make up the IT department are super chill and the rest of the atmosphere is super chill AND I'm actually being paid a livable wage to be a computer janitor! When does the other shoe drop?
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Jan 15, 2019 01:49
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Defenestrategy posted:First day on the job and the three people besides me that make up the IT department are super chill and the rest of the atmosphere is super chill AND I'm actually being paid a livable wage to be a computer janitor! Whenever it'd be particularly inconvenient for you to leave.
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Jan 15, 2019 01:55
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First day at the new job, the amount of people taking passwords from users was, frankly, astonishing and scary. Also, their password system leaves a lot to be desired (ask me about onedrive drives with excel docs full of passwords wtf)
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Jan 15, 2019 02:32
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MF_James posted:First day at the new job, the amount of people taking passwords from users was, frankly, astonishing and scary.
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Jan 15, 2019 02:34
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Thanatosian posted:Wait maybe a month or two, then start pushing for KeePass and LAPS. Especially if they're financial or healthcare. Neither, but I'm definitely going to push for a password vault of some kind, that poo poo is crazy. It's an MSP though so yeah, but christ my last place had it more together than this.
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Jan 15, 2019 02:38
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MF_James posted:Neither, but I'm definitely going to push for a password vault of some kind, that poo poo is crazy. They've got unencrypted client passwords sitting in an Excel file? I would lose my loving poo poo if I were a client and I found that out. Especially if I found it out the hard way.
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Jan 15, 2019 02:55
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Thanatosian posted:They've got unencrypted client passwords sitting in an Excel file? 
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Jan 15, 2019 04:26
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(Hope this is the right thread) Notepad has been acting up since the latest update for me. When using word wrap the last word on the line splits off like 'Acropolis' becoming 'Acrop olis' How do I fix this it's driving me insane.
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Jan 15, 2019 06:08
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Stop using notepad
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Jan 15, 2019 06:27
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Use Notepad++
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Jan 15, 2019 06:35
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The Fool posted:Stop using notepad
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Jan 15, 2019 08:03
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Comedy emacs option
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Jan 15, 2019 13:39
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Our IT department over the next 4 days are running an Event. We're losing 3 guys to run the mixing board, lights, powerpoints, do the mic'ing. This is going to go poorly. --- Also, around 8:30pm last night, I evidently became the one guy the CEO would trust with his super secret powerpoint slide deck, so I could fix the slides, animations, compress photos and integrate it into the main slide deck of the day. I've opened powerpoint once before, that's about it. Got to sleep around 1am, headed back now at 5, event starts at 8am. I love the IT field.
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Jan 15, 2019 13:46
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Hopefully you slipped in goatse into that powerpoint because gently caress that poo poo
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Jan 15, 2019 14:16
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DigitalMocking posted:Our IT department over the next 4 days are running an Event. At least you got to make sure there was no 4k video embedded into it before the presentation! Just imagine trying to help his executive assistant edit that thing....
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Jan 15, 2019 14:36
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