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email to me at 7:45am from Dep FM manager - hey AA can you provide all the purchase orders & quotes for that work you did a year ago as the customer is going to pay for it (that sounds weird - we maintain a gov property for them, but sometimes they pay for 'improvements' we install) helpdesk guy arrives at 8am and needs a key from FM to change backup tape - hey can you tell AA I need all the quotes and purchase orders for that work he did I arrive around 0815am to a phone call - hey aa can you provide... you get it. help desk guy walks in from tapes and is like wow can the FM guy not even wait 10 minutes for me to come and tell you... apparently not. So then, I don't really register that as drop everything and do it now kinda work - so about 10am another phone call from FM - hey AA, I spoke to stores and they said my own admin will have the info I asked for, so I asked her and she provided everything except 1 order which we are just searching for Me: do you need me to do anything? FM: nope  We both report to the head of FM, she just laughed and called dep FM an idiot. At least there's that.
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Jan 30, 2019 12:08
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incoherent posted:I don't know know why they're raising the cost? 20 years of data protection laws disappear in a month or so and they can just data mine yours without a care in the world.
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Jan 30, 2019 12:26
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A raise came in ! After four years of breakfix, an ops role with a side of engineering is like having my very own pod. The 32% raise is nice too, takes me from woefully underpaid to "that's about right for my experience at doing exactly this." Next year's review is where I become pricey. I'd hate to leave, the company my MSP is contracted to is legitimately one of the best workplaces in the country, but at some point being able to look a hiring manager in the eye and tell them a major biotech firm runs my code on their research infrastructure is going to have to turn into cold, hard cash and lots of it. And now for a nice glass of scotch.
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Feb 2, 2019 05:34
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mllaneza posted:A raise came in ! Well done! Welcome to the eng/ops dark side, my friend.
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Feb 2, 2019 06:14
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Today I had the most incredible conversation I have ever had or will ever have. Me: "I have reset your password to a temporary password, it is <password> followed by an exclamation point." User: "What is an exclamation point?"
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Feb 3, 2019 19:11
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siggy2021 posted:Today I had the most incredible conversation I have ever had or will ever have. The gently caress did they think it was called?
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Feb 3, 2019 19:43
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LethalGeek posted:The gently caress did they think it was called? Exclamation mark Feedback came in: talks in impossibly ambiguous terms
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Feb 3, 2019 20:05
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In whatever passes for fairness to users I have heard it called that before.
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Feb 3, 2019 20:17
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I, too, get confused with all the permutations of "exclamation <noun>" that exist. There are so many different words that it's hard to know what a person is talking about. I mean there's: exclamation point exclamation mark exclamation sign See? So hard to know what someone means...
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Feb 3, 2019 20:35
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LethalGeek posted:The gently caress did they think it was called? I'm not sure. This particular user is a special kind of dumb and I"m not even entirely sure how they get through day to day, but I never thought they could possibly be that dumb. If they weren't as dumb as I know they are I would have thought they were loving with me, but I know for a fact they are too dumb for that.
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Feb 3, 2019 20:39
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I like to tell users to use "Capital 1" less special users get "Shift + 1"
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Feb 3, 2019 20:50
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Use an interrobang (‽) instead from now on. No more ambiguity wrt mark/point/sign/symbol that you have with either ! or ?.
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Feb 3, 2019 20:51
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Geemer posted:Use an interrobang (‽) instead from now on. No more ambiguity wrt mark/point/sign/symbol that you have with either ! or ?. How do you even make that symbol? And why? Why would this thing exist? Edit: and of course there must be an invocation of rule 34.
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Feb 3, 2019 22:02
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Geemer posted:Use an interrobang (‽) instead from now on. No more ambiguity wrt mark/point/sign/symbol that you have with either ! or ?. Sarcmark, imho
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Feb 3, 2019 22:08
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Edit: ^^^ Internally we usually just say "bang". Then we accidentally say it to users and they got no idea what we're talking about. We’re connecting you to an agent. We usually respond in less than 5 minutes. While you wait, please tell us how we can help you today.  : I'm trying to deactivate Adobe Acrobat Standard 9 and I'm unable to. I tried switching to a network with no firewall, and verified I have an internet connection. Please assist me in deactivating one of the product keys so I can reuse it.You are now connected to  , who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.: Hello, I can help you with your issue.: Alright, what are you going to do?: Hello, I can help you with your issue.: Yes, you just said that, what are you going to do to help me with my issue?~10 minutes of silence~ : It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.Connecting you to an agent. Response times are usually under 5 minutes, but may vary. You are now connected to  , who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.: Hello, I can help you with your issue.
klosterdev fucked around with this message at 22:30 on Feb 3, 2019 |
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Feb 3, 2019 22:20
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Agrikk posted:How do you even make that symbol? Really, you've never heard of Unicode‽ klosterdev posted:We’re connecting you to an agent. We usually respond in less than 5 minutes. While you wait, please tell us how we can help you today. Craptacular fucked around with this message at 22:53 on Feb 3, 2019 |
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Feb 3, 2019 22:46
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Passwordhashtag1 It’s completely irrational, but every time I hear it I die a little more inside
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Feb 3, 2019 23:19
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Agrikk posted:How do you even make that symbol? Because it's a fairly useful bit of punctuation once you know it exists. https://99percentinvisible.org/episode/interrobang/
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Feb 3, 2019 23:30
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Craptacular posted:Really, you've never heard of Unicode‽ Wasn't on the phone, and the first thing Adobe auto-posts is to write up what the problem is while I wait to be connected to an agent. (once they escalated to a tech, the tech def read what the issue was without my having to type it up again) This is more frustration about people being lazy with canned messages.
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Feb 4, 2019 00:00
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klosterdev posted:Wasn't on the phone, and the first thing Adobe auto-posts is to write up what the problem is while I wait to be connected to an agent. (once they escalated to a tech, the tech def read what the issue was without my having to type it up again) I always have slightly more patience with chat support because usually they have 5-10 support windows open at once and it means I can be doing literally anything else (like reading the forums) while waiting on hold or them to process my request.
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Feb 4, 2019 00:23
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siggy2021 posted:Today I had the most incredible conversation I have ever had or will ever have. The best part is when you're phone support for a global workforce, and you have to figure out if the user's got some weird keyboard encoding with international symbols...that only loads AFTER the OS starts up, but not while the full disk encryption prompt, which only uses US encoding, is active. And they just changed their password.
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Feb 4, 2019 05:38
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Heners_UK posted:Exclamation mark I have always called it exclamation mark and have literally never heard point in my life, the gently caress
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Feb 4, 2019 06:29
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Cat Army
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Question: Do you with Apple shops have problems with worms?
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Feb 4, 2019 06:40
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it's very simple you have your exclamation point and your question curve
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Feb 4, 2019 06:49
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The Iron Rose posted:I have always called it exclamation mark and have literally never heard point in my life, the gently caress https://www.youtube.com/watch?v=SFpsDAL4oKE (poo poo, this might be some kind of war crime  )
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Feb 4, 2019 12:42
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As a developer I refer to everything as braces, so a ! is a flat broken brace (whereas a ? is a curly broken brace).
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Feb 4, 2019 14:22
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The Iron Rose posted:I have always called it exclamation mark and have literally never heard point in my life, the gently caress It must be some regional thing because I have heard exclamation mark probably three times in my life.
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Feb 4, 2019 14:32
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Shouting Stick and Curious Curve.
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Feb 4, 2019 14:39
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Pretty sure that's a bang
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Feb 4, 2019 14:46
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klosterdev posted:Edit: ^^^ Internally we usually just say "bang". Then we accidentally say it to users and they got no idea what we're talking about. It's like how I still sometimes say 'string' for $ because of BASIC variable naming rules, or how octothorpe is hashtag now because of LISP (plus twitter)
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Feb 4, 2019 16:46
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I once got confused by a TV show where someone was asked to press the "pound" key on phone. Why does an American phone have a £ symbol?
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Feb 4, 2019 16:49
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bitterandtwisted posted:I once got confused by a TV show where someone was asked to press the "pound" key on phone. Why does an American phone have a £ symbol? It's not about pressing the pound key. It's about pounding the octothorpe key.
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Feb 4, 2019 16:51
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Hashtag keys on telephones are very important in this day and age.
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Feb 4, 2019 16:54
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I set up a helpdesk for one of our companies a while back and they've been complaining recently that customers aren't getting notifications. Turns out the agents are in the habit of creating new tickets already in the solved state, which doesn't set off the alert. I asked why they weren't being set as open and was told "we don't want them open, it would get out of control".
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Feb 4, 2019 17:08
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bitterandtwisted posted:I once got confused by a TV show where someone was asked to press the "pound" key on phone. Why does an American phone have a £ symbol? Every time I hear that I feel like I'm hoping for the best when I hit, generally # but sometimes when I'm feeling adventurous I go for *
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Feb 4, 2019 17:40
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bitterandtwisted posted:I asked why they weren't being set as open and was told "we don't want them open, it would get out of control".  Our tickets have a stupid, limited set of close reasons. Basically: Solved, Not Solved, Solved By User. There's no "User Error" or "Problem not reproducible" or "Gave information and sent away but there was no actual problem to solve." So opening a ticket already solved sounds like it fixes a whole lot of problems!
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Feb 4, 2019 17:44
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Jonny Nox posted:It's like how I still sometimes say 'string' for $ because of BASIC variable naming rules, or how octothorpe is hashtag now because of LISP (plus twitter) At least I don't have to program in C-Hashtag anymore.
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Feb 4, 2019 18:47
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A bunch of my tickets are auto closing themselves today due to no response from users. It's going to be a good day.
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Feb 4, 2019 19:16
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Now in the correct thread! We have an ask by engineering to rebuild a test environment. They want a forest with two sub domains, each set up with S4B, one with at least 4 front end servers, and then a sub-sub domain under the second also with S4B. They want to just let Windows update patch all 25 servers including S4B.  This is why the last environment fell over and it needs to be rebuilt, the old admins handed it over and it was never patched properly...
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Feb 4, 2019 20:28
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kensei posted:Now in the correct thread! that should take like 4 hours, tops?
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