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Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.
You can but it’s “TV for business” without most premium channels and exotic whatnot like Premie Premier League soccer channels.

Edit: weird typo

Agrikk fucked around with this message at 15:04 on Jan 9, 2019

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Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal

Agrikk posted:

Premie League soccer channels.

Can't live without that infant sports channel they don't offer to business.

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

Judge Schnoopy posted:

Can't live without that infant sports channel they don't offer to business.

Check out this guy thinking that watching Prem is anything other than life-affirming.

#CityTillIDie #BlueMoon

Thanks Ants
May 21, 2004

#essereFerrari


Just lol if you don't regularly have your hopes dashed each year by an Arsenal performance :smith:

Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal
Prem / premier = soccer
Premie = infant born early

Premie soccer league = super weird mental image and an oddly specific thing to need cable for

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

Judge Schnoopy posted:


Premie = infant born early


Yeah okay that’s a weird typo

But it is irritating that the Business account TV has to be this reduced thing rather than “regular” cable. Why can they not make packages like everything else?

Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal
Presumably it's assumed a business TV is going to broadcast to the public, making sports packages way more expensive. I'm sure the provider has to pay more licensing fees and the demand for sports on your business TV is going to warrant higher monthly premiums.

Methylethylaldehyde
Oct 23, 2004

BAKA BAKA

Judge Schnoopy posted:

Presumably it's assumed a business TV is going to broadcast to the public, making sports packages way more expensive. I'm sure the provider has to pay more licensing fees and the demand for sports on your business TV is going to warrant higher monthly premiums.

Kinda yea, it's based off the expected viewership, and a business cable plan could be broadcasting to an entire office of footie fans on a big game day. It's also why sports packages for sports bars are retarded expensive, they're more or less a captive market, so why not gouge them?

Revalis Enai
Apr 21, 2003
<img src="https://fi.somethingawful.com/customtitles/title-revalis_enai.gif"><br>Wait, what's my phone number again?
Fun Shoe
I'm planning to build an experimental system that will hopefully replace our ancient Casio POS terminals that's running on XP and 512MB of ram. Would any touch screen monitor work as long as I find a way to secure it to keep it from shaking when pressed? Or is there a feature I should look for specifically?

Thanks Ants
May 21, 2004

#essereFerrari


Use SpacePole mounting hardware, or just buy the whole touch computer from Elo - EloPOS is their entry-level range.

DELETE CASCADE
Oct 25, 2017

i haven't washed my penis since i jerked it to a phtotograph of george w. bush in 2003
soccer is literally a sport for children so that guy's typo-post was more accurate than he intended

Mr-Spain
Aug 27, 2003

Bullshit... you can be mine.
I've got a Fortigate firewall running two wans, our offsite connection is a vpn going off of one of those wans. I'm getting a 1gb p2p installed, should i put that on our core switch, add the route to the route table on the switch and then change the route on the firewall to point to the switch? I'm thinking if i just run it on the firewall directly i can saturate the internal link (between core switch and firewall) briefly during replication. Thanks!

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

DELETE CASCADE posted:

soccer is literally a sport for children so that guy's typo-post was more accurate than he intended

So you meant that soccer keeps us young? :D

Rick
Feb 23, 2004
When I was 17, my father was so stupid, I didn't want to be seen with him in public. When I was 24, I was amazed at how much the old man had learned in just 7 years.
We currently have a helpdesk/building maintenance ticketing/incident reporting system that kind of sucks but if i'm honest, serves our needs, but the problem is that it's based Access . . . and Access 2010 to boot, and it doesn't seem to play nicely with anything newer than Access 2013 and we're going to probably go to office 365 within the next year.

So what internal help desks are you using? Just need a place to make a computer help desk, building repair tickets and incident reports, where the people who are assigned those tickets don't see each other's tickets. I'm not opposed to using three different solutions for this if necessary, but all of these I look at seem to take the shotgun approach of doing a bunch of things.

Matt Zerella
Oct 7, 2002

Norris'es are back baby. It's good again. Awoouu (fox Howl)
Freshdesk is pretty great. We use Jira and it's horrible.

The Fool
Oct 16, 2003


I'm using Spiceworks now and it is horrible.

Rick
Feb 23, 2004
When I was 17, my father was so stupid, I didn't want to be seen with him in public. When I was 24, I was amazed at how much the old man had learned in just 7 years.

Matt Zerella posted:

Freshdesk is pretty great. We use Jira and it's horrible.

Freshdesk kind of looks like the closest to what I'm going for.


The Fool posted:

I'm using Spiceworks now and it is horrible.

I used it at my last job and yeah. Not great. Also the maintenance guys couldn't wrap their heads around also seeing computer problems so we ended up signing up for another free one somewhere for them only. The ones at the current job are a little more savvy but still.

Schadenboner
Aug 15, 2011

by Shine

Rick posted:

Freshdesk kind of looks like the closest to what I'm going for.


I used it at my last job and yeah. Not great. Also the maintenance guys couldn't wrap their heads around also seeing computer problems so we ended up signing up for another free one somewhere for them only. The ones at the current job are a little more savvy but still.

This couldn’t be done with assignment groups and memberships?

Internet Explorer
Jun 1, 2005





We went from Spiceworks for Freshdesk and I'm happy. The only thing I don't like is how you can't easily set reminder alerts to go off for your group. If we need to do something, like set up a conference or something along those lines, I don't want to miss it because someone is out and I don't want to have to babysit those tickets. There's a couple other oddities but nothing too bad.

Gerdalti
May 24, 2003

SPOON!
I'm working on a Spiceworks to FreshDesk migration right now actually.
One thing I'm missing is Checklists. We have a lot of on/offboardings of staff, and a sizeable checklist for each one. In Spiceworks I can auto-assign a checklist template for a given ticket type; but there doesn't seem to be an equivalent for Freshdesk.

unknown
Nov 16, 2002
Ain't got no stinking title yet!


RT (request tracker) if you are a Linux shop. (it's written in Perl).

Super flexible, but you need to understand Perl to take advantage of it.

Dans Macabre
Apr 24, 2004


Real quick on Zendesk: it's super easy to use but it's ridiculously expensive and also if you don't subscribe to The Zendesk Method of Customer Service then you have to do a bunch of stupid poo poo that will make it not as easy

if you need to compare freshdesk (which I also recommend) to other things, take a look at happyfox and mojo.

Moey
Oct 22, 2010

I LIKE TO MOVE IT
We use BMC Track-It (formally Numera). It was good now it's bloated and slow. They dumped the version we are on and are doing the worlds slowly deployment of something browser based. We still can't migrate because some of the features we use are not implemented yet. Maybe at the end of 2019.

Potato Salad
Oct 23, 2014

nobody cares


consider servicenow if you're into automating those checklist items

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."
Lipstick Apathy

Matt Zerella posted:

Freshdesk is pretty great. We use Jira and it's horrible.

What do you not like about Jira? I am curious.

CloFan
Nov 6, 2004

Freshservice here. It's expensive but works well. Migrated away from Track-IT a couple years ago after that out-of-support install started self destructing.

All of our FTEs have an agent license, but our helpdesk is staffed by part-time students. We have a single agent account they share and that's probably against TOS, but only one person is using it at any given time soooooo

Matt Zerella
Oct 7, 2002

Norris'es are back baby. It's good again. Awoouu (fox Howl)

Beefstorm posted:

What do you not like about Jira? I am curious.

Maybe it's just how we use it but it's insanely complicated to use with the workflows.

We do force it into all kinds of roles though so that might have something to do with it.

Dans Macabre
Apr 24, 2004


Beefstorm posted:

What do you not like about Jira? I am curious.

apparently if u move tickets into projects then the enduser cant see them anymore

Beefstorm
Jul 20, 2010

"It's not the size of the tower. It's the motion of the airwaves."
Lipstick Apathy

Matt Zerella posted:

We do force it into all kinds of roles though so that might have something to do with it.

That is the trap I already find myself falling into with Jira.
I can make it do almost anything. But, it probably shouldn't do everything.

Dans Macabre
Apr 24, 2004


what's your fantasy setup for a 100-staff company that wants all its employees to telework 1 day a week?

Choose solutions for: [my choices]

email/calendar/etc [o365]
end user hardware [whatever laptop I don't care]
file storage [sharepoint online]
im and internal video conf [teams or zoom]
external video conf [zoom]
phones [ringcentral]
accounting [intacct]
legacy database that has no easy saas equivalent [pay me to host your old server and vpn + rdgateway]
helpdesk [don't care]
huge archive files [throw on cheap nas, backup to glacier, and accept the risk]

The Fool
Oct 16, 2003


NevergirlsOFFICIAL posted:

what's your fantasy setup for a 100-staff company that wants all its employees to telework 1 day a week?

Choose solutions for:


email/calendar/etc [o365] - Same
end user hardware [whatever laptop I don't care] - I actually care, needs to be same or similar models to make imaging easier.
file storage [sharepoint online] - Same
im and internal video conf [teams or zoom] - Same, but lean towards teams
external video conf [zoom] - Either zoom or O365 conference bridge licenses.
phones [ringcentral] - Same
accounting [intacct] - No preference, if legacy support is needed see below.
legacy database that has no easy saas equivalent [pay me to host your old server and vpn + rdgateway] whatever hosting is easier (on-prem or cloud vms) + Azure app gateway
helpdesk [don't care] Also don't care, just not spiceworks
huge archive files [throw on cheap nas, backup to glacier, and accept the risk] Same.

Thanks Ants
May 21, 2004

#essereFerrari


NevergirlsOFFICIAL posted:

what's your fantasy setup for a 100-staff company that wants all its employees to telework 1 day a week?

Choose solutions for: [my choices]

email/calendar/etc [o365]
end user hardware [whatever laptop I don't care]
file storage [sharepoint online]
im and internal video conf [teams or zoom]
external video conf [zoom]
phones [ringcentral]
accounting [intacct]
legacy database that has no easy saas equivalent [pay me to host your old server and vpn + rdgateway]
helpdesk [don't care]
huge archive files [throw on cheap nas, backup to glacier, and accept the risk]

Agreed
Anything that doesn't have dogshit hardware, a good warranty, Windows 10 Pro, and takes part in AutoPilot
Yeah if you don't have any special requirements like people who use CAD
Try Teams and their room hardware, it's really good
I don't struggle to get people to join Teams meetings externally, maybe look at Videxio to bring people into your Teams environment
I hate phones so getting somebody else to do them is imperative
Xero but this is going to be country and industry-specific
Keep an eye out for MS Virtual Desktop when it launches, HTML5 client integrated with existing Azure AD logins
Freshdesk is nice
Yeah this is sane

Kazinsal
Dec 13, 2011


email/calendar/etc - Office 365
end user hardware - don't really care as long as they're all the same vendor and that vendor isn't Lenovo
file storage - OneDrive
im and internal video conf - uhhh honestly my experience is almost entirely with Cisco so I'm not opposed to WebEx Teams
external video conf - fine we'll do WebEx
phones - we're already buying everyone a laptop they're inevitably going to cryptolocker, might as well give them an iphone they can make homegroan with
accounting - not a bean counter, don't ask me
legacy database that has no easy saas equivalent - VM in Azure, RDG to that
helpdesk - anything but spiceworks, and not OTRS unless it's my helpdesk and I'm selling them a juicy MSA for five years
huge archive files - tapes in a salt mine glacier and go with god

Dans Macabre
Apr 24, 2004


thanks and obviously when I said I don't care what laptop I meant as long as they're all the same machine

also for helpdesk I don't care as long as it's one of the ones recommended earlier itt

Matt Zerella
Oct 7, 2002

Norris'es are back baby. It's good again. Awoouu (fox Howl)
I'd do Zoom over WebEx. It's pretty good.

The Fool
Oct 16, 2003


Matt Zerella posted:

I'd do Zoom over WebEx. It's pretty good.

To be fair, I'd use tin cans and string over WebEx.

redeyes
Sep 14, 2002

by Fluffdaddy
I like to give people a call on the phone so I don't have to stare at their face the whole time I am not paying attention.

Matt Zerella
Oct 7, 2002

Norris'es are back baby. It's good again. Awoouu (fox Howl)

redeyes posted:

I like to give people a call on the phone so I don't have to stare at their face the whole time I am not paying attention.

Most of the time our conferences are voip only without video.

redeyes
Sep 14, 2002

by Fluffdaddy

Matt Zerella posted:

Most of the time our conferences are voip only without video.

Thank god am i rite.

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Dans Macabre
Apr 24, 2004


Matt Zerella posted:

Most of the time our conferences are voip only without video.

That’s me because I have the xps with the bottom cam so it’s either video of my dirty fingernails or nothing

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