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Thanks Ants posted:It’s always DNS. ChubbyThePhat posted:Yep that's gonna be DNS. Che Delilas posted:There's no way it's dns duffmensch posted:Narrator: it was DNS Customer posted:Indicators point towards an Nginx caching issue or a DNS server issue that caused the outage today Customer was apparently DDOS-ing itself and is continuing an internal investigation. Anyone want to give the over/under on if it was either a caching issue or DNS?
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Apr 18, 2019 23:21
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[quote="“Agrikk”" post="“494371124”"] Customer was apparently DDOS-ing itself and is continuing an internal investigation. Anyone want to give the over/under on if it was either a caching issue or DNS? [/quote] Both.
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Apr 18, 2019 23:43
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pixaal posted:That works Joe and banjoe but not Joe and Ted, which is what I was thinking of. Use a regex, duh. <walks away quickly>
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Apr 19, 2019 03:36
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Active directory and Office 365 are now only syncing once an hour because we didn't "pay our bill". It's believable because this place is ghetto as gently caress like that with the Chapter 11 and immenent buyout, but it could just as easily be a cover for people's incompetence. Got a ticket about a user who's password is not syncing even after an hour. I don't know what the gently caress you guys expect me to do about it, nobody on my team ever had access to this, seeing as how were desktop support. The Office 365 guy actually demanded to not have a ticket queue at all, which was granted. Edit: Oh and despite the fact that changing a password makes email inoperable for an hour/indefinitely, they still insist on monthly password changes, even with 2FA. We're the loving malware. I'm just gonna blow this ticket off. They played stupid games with Microsoft, they're gonna win some stupid prizes. skooma512 fucked around with this message at 05:16 on Apr 19, 2019 |
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Apr 19, 2019 05:04
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Centurylink. We are now at nearly 24 hours elapsed of our backup phone PRI being hard down. It’s a failed card at the CO. They don’t have spares on site. We just got a ticket update that there won’t be a replacement on site until Monday. loving clowns, every last one of them. Good thing it’s only our backup line, but I’m sure there are other customers on that T3 that are in a much worse situation than we are. Our transition to a SIP provider can’t come fast enough.
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Apr 19, 2019 20:00
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skooma512 posted:Active directory and Office 365 are now only syncing once an hour because we didn't "pay our bill". It's believable because this place is ghetto as gently caress like that with the Chapter 11 and immenent buyout, but it could just as easily be a cover for people's incompetence. LOL they do that when you don't pay your bill? I figured the mailbox licenses would just lapse and the mailboxes would just...stop working?
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Apr 19, 2019 21:08
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Just gave my two-weeks notice to my boss. I was hoping to make an entire year but I'll miss it by a couple weeks. There are a number of things that I like about working here - my coworkers are friendly, my boss is very understanding, I get to touch systems that I really shouldn't be anywhere near, short commute - but I'm just not happy here. Lots of contradictory directions by management, Do as I say Not as I do, promises that don't go anywhere, and all the other fun things that come with a family-run MSP.
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Apr 19, 2019 21:13
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The days after a big upgrade are just the WORST. Everyone's first assumption when they see an issue is that there's a major fault in the new software. Not that they typoed something or there's an error in their logic, it couldn't be that so they aren't even going to dig into it. Gotta open them tickets and make it someone else's fault!
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Apr 19, 2019 21:24
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I get (unjustifiably?) irritated when after any engineering, regardless of what it was or what the effects could be, people start putting in tickets prefaced with "since the work at the weekend". No, your mobile phone battery draining is not linked to an air conditioning upgrade in the comms room.
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Apr 19, 2019 21:26
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Spring Heeled Jack posted:LOL they do that when you don't pay your bill? I figured the mailbox licenses would just lapse and the mailboxes would just...stop working? I don't even know if it's true, it seems fishy. I figure my site manager might have made it up to get us to stop talking poo poo about the people running it.
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Apr 19, 2019 22:32
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skooma512 posted:I don't even know if it's true, it seems fishy. I figure my site manager might have made it up to get us to stop talking poo poo about the people running it. Pretty sure it's bullshit. You get a grace period of like a week or 2 (maybe a little longer) then, I assume, they shut your poo poo off. We came dangerously close to lapsing once because CC that was tied to our business account had been changed but no one updated O365, we still had time left on the grace period though. *Edit* for things pissing me off. I'm doing a server migration of an SBS box to a new standard license host on Monday. I'd been having trouble getting the MAKs from VLSC (I don't actually have access to the VLSC, our sales guy does), so I just built the servers with eval licenses. Finally, last night, the sales guy listened to me after a week+ of telling him to stop looking up the exact customer name and instead search based on the agreement number, he did that and wow the license keys are there but tied to our company name instead of customer. He sent me the MAK last night annnnnnddddddd it won't activate, tried in GUI, DISM, via cscript launching the licensing process, everything, nothing loving works. I called the VLSC support and they're loving worthless; sales idiot also just gave me access to VLSC (why didn't he do this before). I'm probably just going to rebuild the servers quickly this weekend with the ISOs I pull from the site, shouldn't take me too long since I haven't setup shares and other stuff yet. MF_James fucked around with this message at 23:38 on Apr 19, 2019 |
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Apr 19, 2019 23:29
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We had a customer leave us and their new provider just didn't bother replacing the licenses that we revoked at the end of their contract. Sailed through the grace period, managing to ignore the warnings and then the data got binned. It was pretty funny.
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Apr 19, 2019 23:32
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Thanks Ants posted:I get (unjustifiably?) irritated when after any engineering, regardless of what it was or what the effects could be, people start putting in tickets prefaced with "since the work at the weekend". No, your mobile phone battery draining is not linked to an air conditioning upgrade in the comms room. I used to support on campus student computing pools back in the day. Students started complaining an entire pool of 26 modern, but not changed recently, PCs was running terribly. The other two pools in the same building were unaffected as were staff PCs upstairs. I could confirm the issue but not explain it and in the end I turned to one of the old networking grognards for assistance. We attended the pool and confirmed with the students present that performance was crap. The other guy called facilities and says "do it now". The hum of the building air-conditioning stopped and the PCs sprang to life. Turns out the building aircon in the plant room next door had been recently upgraded and all the shielding removed allowing the interference to mess with the PCs. In the end they reinstalled the shielding and the issue disappeared for good. I would never have worked that one out without old networking grognard and his facilities contacts.
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Apr 20, 2019 01:01
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Yeah it seemed made up, but I’ve never been in a period where the licenses were about to run out/past due. The closest thing was a external user was given access by us to the office suite with an E3 license, so we had the E2 mailbox option under their account was disabled. Later on they want us to have them use our email. About two weeks go by before their email suddenly stops working and we figure out what the hell happened.
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Apr 20, 2019 01:04
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Pissing me off: I did finally have that meeting with the big boss man (and I mean that in every sense, dude's easily pushing 500 lbs). I think it went rather well, it doesn't seem like being remote is going to hold me back! But apparently he's going to be moving at a glacial pace to fill the gaps and basically wants me to do that job without being paid to do it for an indeterminate amount of time.....meaning 100% additive extra duties, whereas actually having the job would have cut back on some of my current work to make room for the other stuff. gently caress that. I've seen that before at other companies where they string people along for a year or more to save on their labor costs and make their EOY numbers look good. If I'm going to be doing extra work, that's entirely going into my personal projects that have the potential to make me way more than a small raise here. If there were a definite timeline specified, sure, I'm happy to step up my game for a few weeks to get it, but I'm really getting horrible management vibes from this guy (he's relatively new, my last trip to HQ in January he was newly hired).
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Apr 20, 2019 18:12
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Said it before and I'll say it again, if 5-10k is make or break for the business then you'd be better served by getting out ASAP before the inevitable collapse if their finances are that precarious.
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Apr 20, 2019 19:32
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Anyone remember Readyboost? I tried once: 
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Apr 21, 2019 07:09
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Iron_Chef posted:I used to support on campus student computing pools back in the day.
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Apr 21, 2019 09:21
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I've just spent 3 days coaxing my mac back to life after a liquid spill and running a suite of fresh backups to restore onto the replacement arriving next week. All the backups were done and I was maybe 10 minutes from time machine finishing the disk encryption when I nudged the external hard drive and it dropped 6" onto the counter. Instant click of death. I'm so mad.
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Apr 21, 2019 22:12
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Jaded Burnout posted:I've just spent 3 days coaxing my mac back to life after a liquid spill and running a suite of fresh backups to restore onto the replacement arriving next week. All the backups were done and I was maybe 10 minutes from time machine finishing the disk encryption when I nudged the external hard drive and it dropped 6" onto the counter. Well it's REALLY encrypted now.
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Apr 22, 2019 02:19
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Tab8715 posted:Can't use any software that's not already on your machine. Open Source software is a security and legal liability. Microsoft Visual Studio Code
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Apr 22, 2019 15:28
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We use it as an alternative to Dreamweaver.Humphreys posted:Anyone remember Readyboost? Amazing. Well, how did it work out?
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Apr 22, 2019 15:38
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RoboBoogie posted:Microsoft Visual Studio Code I work in a crazy secured environment, both access and license wise, and even we are blessed with visual studio code.
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Apr 23, 2019 01:41
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Heartcatch posted:We use it as an alternative to Dreamweaver. Honestly I don't remember it working.
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Apr 23, 2019 06:48
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"We don't make excuses, we take responsibility.". Great to hear that from the person who tells me that the higher ups are considering firing me(and who coincidentally is not under threat of unemployment), mostly based on the performance of a project that is quite a bit behind schedule. The "excuse" that is not allowed to be used is that we only had one person on our project team with any experience with the extremely lovely mulesoft API system(and the 20 wiki pages of standards and rules we have made around it), and he got poached by another project that can co-opt any resource they want to stay on schedule. Somehow it is my "responsibility" to ensure the project doesn't fall behind when we have a critical resource taken away and I have to scramble to try and figure this poo poo out. I'm currently in the process of looking for another job anyways, gently caress this place.
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Apr 23, 2019 16:58
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And that boys and girls is why you never show your employer any "loyalty" because the favor will never be returned.
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Apr 23, 2019 17:13
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TheCog posted:How big of a wiki? (Like how many users?) Who's the audience? Who are the contributors going to be? dragonshardz posted:MediaWiki with SMW, LDAPAuth, and ApprovedRevs if you need that for whatever reason.
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Apr 23, 2019 18:01
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Khisanth Magus posted:The "excuse" that is not allowed to be used is that we only had one person on our project team with any experience with the extremely lovely mulesoft API system(and the 20 wiki pages of standards and rules we have made around it), and he got poached by another project that can co-opt any resource they want to stay on schedule. Somehow it is my "responsibility" to ensure the project doesn't fall behind when we have a critical resource taken away and I have to scramble to try and figure this poo poo out. That sucks dude, and while I'm gonna not post much about Mulesoft you have my sympathies for having to deal with that. I guess best of luck with the  The Macaroni posted:50 users, all internal, maybe 3 contributors (I'd be the chief one). We could just deploy PDF documentation but that runs quickly into the usual version control issues. As someone who maintained a documentation MediaWiki for a long time, can I just suggest moving to Confluence? Paying Atlassian to host it for you is even better, but even if you're installing the server locally, the ease of use is worth it. It seems like a minor point that Confluence's editing is simple and intuitive, but it does make a huge difference in how people approach it. Our MediaWiki install tended to be far out of date because people saw it as something they had to make time to use, not something they were comfortable just logging into and changing one thing while they were making the changes on the related system. With Confluence (and I do this myself), the perception is much more "oh, just changed <something>, let me take 10 seconds and update Confluence", which obviously leads to Confluence being far more up to date. Since you have 50 users that won't be cheap, so yeah if you can't swing the cost then never mind, but as much as I'm not that big a fan of Atlassian (mostly from dealing with JIRA installs/migrations), Confluence is definitely a good product and especially for documentation has been much better than MediaWiki in my experience. Edit: just reread - if you have only 3 actual contributors then it would be very cheap, though you'd have to allow anonymous access for your 50 users to see the docs without logging in. At that point of course you'd need to host it internally so it's only available internally, which may not be what you want, but paying for 50 seats where 47 are just reading is a bit silly. (Atlassian really should have a mechanism to allow authenticated read-only access without consuming a license, but they don't because it would cut into their license profits). SyNack Sassimov fucked around with this message at 18:28 on Apr 23, 2019 |
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Apr 23, 2019 18:23
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Another round of managers dropping the old medcert required 100% of the time card. As usual I'll be playing the, ok, but I'll be taking a minimum of two days then. Gives me the shits. I call in once ever 3-4 months, I'm a shift worker, I get run down, get a cold or whatever, and basically just need to sleep. We work 12 hours, two days, two nights back to back. It can be hard. Make me sit up/set an alarm to make a doctors appointment, and then sit around in a waiting room for up to two hours and im sure as poo poo getting a cert for 2+ days. Not one.
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Apr 23, 2019 21:37
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Wait you're swapping from nights to days in the same week? No wonder you get sick.
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Apr 23, 2019 21:40
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My company finally decided(or was forced, not sure) to only require a sick note if you are out for 3 or more days. Realistically, no one cares. But requiring a doctor note for a single day is dumb. People get food poisoning sometimes, and going to the doctor for that in most cases is a waste and makes employees feel that they have to work while sick which is bad for a whole range of reasons.
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Apr 23, 2019 23:37
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Peachfart posted:My company finally decided(or was forced, not sure) to only require a sick note if you are out for 3 or more days. Realistically, no one cares. Teledoc has almost become the norm for the average office person. What they going to do, send you a printed note? Requiring a doctors note is just a method to steal wages from employees. These are the same places that cheat on hourly staff.
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Apr 24, 2019 01:23
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Super Soaker Party! posted:That sucks dude, and while I'm gonna not post much about Mulesoft you have my sympathies for having to deal with that. I guess best of luck with the The thing I like about MediaWiki, and the reason I recommend it, is that it is pretty customizable and, y'know, free. Free is good. If for some reason, contributors are scared of working with Reddit-like formatting code, there's a WYSIWYG editor extension.
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Apr 24, 2019 03:47
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Had a run in with one of these today, ask me how my day is going. Not even 9am yet...
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Apr 24, 2019 13:56
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Sheep posted:Had a run in with one of these today, ask me how my day is going. Not even 9am yet... I need to move somewhere I can get fiber, though. It never ceases to baffle me that Florida, despite getting pounded with thunderstorms daily and regular hurricanes that routinely decimate our infrastructure, our poo poo is still hanging on spindly wooden poles instead of being buried. That said, it does make a great excuse to get the afternoon off of work. "Sorry, that same telephone pole they duct taped back together last week wobbled slightly in the wind and now my power and/or internet connection is out again."
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Apr 24, 2019 16:25
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I interviewed for a promotion and the wait to hear back is becoming excruciating. It would be fine if my new co-worker wasn't formed by a cruel god and designed to torment me. She's older, 50s or 60s, and has been in the IT department here for ages. She's an old friend of the manager here and I think they go to the same church, which is why she's been able to coast. And coast she has, because she has demonstrated that she does nothing and knows nothing. She'll make a big show of taking one dirt-simple ticket out of the queue and working it, turning something like a password reset into something she needs to travel around the building for and then come back and express surprise that someone else closed the ticket because she didn't bother to finish step one (assign the ticket to yourself) before patting herself on the back and taking a break. She's been here 15 years and I, just minutes ago, showed her how to use the Find/Replace function in Excel. Until I did she was just typing the person's full name into random cells? And the names are stored with the first and last names in different cells, so typing the whole name would never work. While I was typing that sentence she asked be able a ticket and it's like she cannot read. She cannot read the body of the message and tell you what the question is. It would be okay if she was interested in learning the ins and outs of her new role, but getting even the basics (how to reset a Windows password, how to route a request to the right person, how a projector is set up - not how to set one up, just understanding the parts) is like pushing a stone uphill on to watch it roll back down when she forgets an hour later and didn't bother to make any notes to refer to. I didn't know anything when I started here but I feel like I was more interested in finding and pushing my limits and less interested in turning my cell phone ringer up, leaving it at my desk and wandering away for 40 minutes. I'm tearing my hair out and she's only one part of a lovely day. I feel like I'm a horrible person because I just want the people I work with and work for to be better. But I really need the insurance here, so here I stay.
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Apr 24, 2019 16:35
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BaronVonVaderham posted:I need to move somewhere I can get fiber, though. It never ceases to baffle me that Florida, despite getting pounded with thunderstorms daily and regular hurricanes that routinely decimate our infrastructure, our poo poo is still hanging on spindly wooden poles instead of being buried. Above ground is easier to re run - underground you have the diggers and the poo poo installers using rubbish bags in cyclone areas to deal with (and fibre to the node, so poo poo cables everywhere): https://delimiter.com.au/2012/05/01/worst-of-the-worst-photos-of-australias-copper-network/
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Apr 24, 2019 16:39
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Those images give me unbelievable anxiety. There has to be a better way, but good luck convincing people to invest in it, I guess. Like we know we're going to need to run endless cable and fiber until humanity destroys itself, and it's going to need to actually last more than a few years, let's do it right (same problem our roads have, when they were first built no one intended them to last 50 years with the volume of cars passing over them now). We need something on the level of New Deal projects last century, which would probably be great for the economy all around, but as long as we can keep holding things together like in that article's pictures, no one's going to do poo poo.
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Apr 24, 2019 17:09
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Even if someone did "do poo poo" it would still fall apart because the scale of such a project is unimaginably big and when you have that many people involved, all with different levels of education, agenda and attitude, something is going to get halfassed somewhere. At least it would keep generating fresh content for threads like this though.
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Apr 24, 2019 17:56
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Humphreys posted:Above ground is easier to re run - underground you have the diggers and the poo poo installers using rubbish bags in cyclone areas to deal with (and fibre to the node, so poo poo cables everywhere): The Verizon Vault still haunts me.
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Apr 24, 2019 18:09
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