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My team's entire "workload" this week has been updating requirements packages to take care of security issues github reported (some BA somewhere pushed a button and panicked). Me and the QA guy on my team who has literally nothing to do (since none of these tickets require testing): "Hey, remember when feature teams used to develop new features?" Not going to lie and say I don't appreciate an easy day, but this has taken poo poo to a new, mind-numbing level. I've just been taking recruiter calls and poo poo while I wait on builds after each version tweak  Why this couldn't have been a single ticket one person tackles saying "address all github-reported security issues" is beyond me; it certainly would have avoided endless conflicts in package-lock.json files when we have a dozen PRs all touching the same 3 files.I really hope I get an offer soon....a few places are going very well and look promising, though. If I get something soon it should line up well that I give my notice such that my next trip to HQ (booked and non-refundable, so I don't actually know how things would go if I had to bail beforehand?) is my last week, so I can just hand off my hardware in person and go for one last drink with the people I actually like here. I'm really hoping to be able to finagle things so I can actually get a vacation, though, by having a little gap between my last day here and first day at the new place. I've wanted to do that during my last 3 transitions and haven't been able to; I've only been able to take one vacation in almost 3 years and I'm just so tired.... 
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Jun 4, 2019 22:02
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TheParadigm posted:Is there any way you can contact that person, explain the situation, and ask them to drag you up the ladder behind them? I wish. But he is busy empire building rather than, you know, building a better and more efficient organization full of culture and esprit de corps.
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Jun 4, 2019 22:19
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potato of destiny posted:For the love of god, when the helpdesk asks you for a phone number, do not give them the main number of your office that goes to eight layers of IVR hell before I can get to an actual human who can transfer me to the person having the problem. I just close those tickets with unable to reach customer
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Jun 4, 2019 23:15
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Looping messages in on-hold music. "Did you know that most LG appliances are wifi capable? Download the LG App and monitor your devices remotely. Ask your service representative about it today." The first time I heard that message I didn't. But the hold music loops every 43 seconds and I've been on hold for over an hour, so yes, yes I do. This would have been helpful if my LG fridge was indeed wifi capable, but it isn't, nor do I need a goddamn app to tell me that my fridge is cold or making a really loud intermittent buzzing noise that wakes us up at night. edit: also fridges that intermittently make buzzing noises that wake us up at night also piss me off.
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Jun 5, 2019 00:11
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Agrikk posted:Looping messages in on-hold music. The worst thing about this is the glimmer of hope I get every time the hold music stops.
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Jun 5, 2019 00:16
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I really hate it when our programmer drops stuff off for testing during the last hour of my shift. Not only is it the worst time for me to try focusing on testing, he's a timezone ahead of me so when I find something wrong he's not even available to look at it until tomorrow.
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Jun 5, 2019 00:31
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Agrikk posted:Looping messages in on-hold music. I was trying to get through to a sales line and their hold rotation had an ad like this that started with 'Hi there!' which was a new level of cruelty
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Jun 5, 2019 00:52
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xiw posted:I was trying to get through to a sales line and their hold rotation had an ad like this that started with 'Hi there!' which was a new level of cruelty Brief pause as the voice codec re-intializes "Hi there, .... did you know that you could save over $400 dollars a year by switching your email to Cloud Select Plus? Blah blah blah" Looping, over and over and over. At some point e-stalking a Sr. manager or VP and sending them a personal love-note about how poo poo their service is has to have a better risk/reward/san-loss ratio.
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Jun 5, 2019 01:04
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BaronVonVaderham posted:My team's entire "workload" this week has been updating requirements packages to take care of security issues github reported (some BA somewhere pushed a button and panicked). Yeah, GitHub just switched from a weekly report to a separate email for each issue. Meanwhile, I noticed this analysis wasn't enabled for most of our repositories. So I enabled it. 
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Jun 5, 2019 17:15
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Nemo2342 posted:I really hate it when our programmer drops stuff off for testing during the last hour of my shift. Not only is it the worst time for me to try focusing on testing, he's a timezone ahead of me so when I find something wrong he's not even available to look at it until tomorrow. We have a two week sprint/deploy cycle on one of our production front ends. It has been remarkably difficult to train developers that no, submitting a PR on day of deploy is not enough time for selenium test + QA.
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Jun 5, 2019 17:28
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Scaramouche posted:We have a two week sprint/deploy cycle on one of our production front ends. It has been remarkably difficult to train developers that no, submitting a PR on day of deploy is not enough time for selenium test + QA. We had that problem. I instituted a mandatory "Wednesday is your last day before we tag and test" policy. Things have been MUCH smoother after that. Edit* This had the desired effect of stealth-reducing our total assigned points per sprint, which is what the actual issue was.
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Jun 5, 2019 17:36
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I work as a QA analyst for a cloud software team. I handle this by telling developers that if their stuff isn't already unit tested and deployed to the QA environment 48 hours prior to the end of the sprint it will not finished and will carry over. I don't really get pushback on this but I would assume organizations with a less mature QA model would probably just end up passing the work or blaming QA for not finishing in time. It all comes down to having a well understood definition of done imo.
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Jun 5, 2019 17:58
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What we were seeing is QA people working their guts out. Some quick ticket analysis concluded that no, we didn't need to hire more, we just had to stop asking them to do impossible things. Worked out well for everyone in the end I think. Our cut off is Tuesday PM for Thursday deploy now.
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Jun 5, 2019 18:07
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Our account managers have been pushing our small clients to migrate to a server in Azure. What they have not been telling our small clients is that their lovely database applications are going to be much, much slower over the VPN. This is now my problem.
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Jun 5, 2019 23:44
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Just found out that the reason our SCCM server was running like absolute poo poo lately is because of it adds software inventory to a SQL table that's 40 million rows large at a rate of 200,000 rows every 12 hours or so. Then it selects from that row using huge nvchar columns that aren't loving indexed every half hour or so (the query takes longer than that to run). Indexing the columns in the query dropped the constant CPU usage from 60% to 10% for or SQL server and made our SCCM guy happy for the cost of 5gb of index. I don't understand why SCCM is like this.
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Jun 6, 2019 00:21
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They're getting better! But also I'm guessing there's no reason to have that much software inventory, you probably need to turn down what you're inventorying
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Jun 6, 2019 04:23
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FISHMANPET posted:They're getting better! Yes, I also hope that is what gets decided.
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Jun 6, 2019 06:29
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Agrikk posted:Looping messages in on-hold music. Partially off topic but if your LG is like my SMEG, if you have automatic full defrost, it usually triggers itself at night and there is nothing you can do it to make it stop beside waiting for the cycle to end. You can mitigate the issue by correctly levelling the feet height and putting a rubber mat below the fridge to limit vibration noise.
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Jun 7, 2019 18:36
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The Something Awful Forums > Discussion > Serious Hardware / Software Crap > Samsung LG Refrigerator Maintenance and Usage Tips
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Jun 7, 2019 18:52
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Probability of response = 1 / (# of people cc'd on email * urgency of email)
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Jun 7, 2019 21:38
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Polio Vax Scene posted:Probability of response = 1 / (# of people cc'd on email * urgency of email) So how would you rate "cleaning the [small, regional office break room] fridge out" CC'd to literally 5k people?
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Jun 7, 2019 22:29
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Methylethylaldehyde posted:So how would you rate "cleaning the [small, regional office break room] fridge out" CC'd to literally 5k people? 1 / ( 5000 * 0.0001) = 2 = 200%
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Jun 7, 2019 22:48
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Agrikk posted:Looping messages in on-hold music. The wifi capability is a little more useful on things like washers and dryers. A range, maybe, if you're cooking something like a turkey, but even then just set a regular timer.
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Jun 8, 2019 00:31
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PBS posted:1 / ( 5000 * 0.0001) = 2 = 200% Works out. We get one person reply-all to say thing is fixed/done, then six people also using reply-all to thank them for it. Might set up a rule if the email only contains "thanks!" to delete it immediately
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Jun 8, 2019 00:53
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SlowBloke posted:Partially off topic but if your LG is like my SMEG, if you have automatic full defrost, it usually triggers itself at night and there is nothing you can do it to make it stop beside waiting for the cycle to end. You can mitigate the issue by correctly levelling the feet height and putting a rubber mat below the fridge to limit vibration noise. I used to be an LG service agent and boy howdy there's some 'fun' involved in fixing some of the gear. Not as bad as Samsung though, good job having a service agent portal where you typet he model number and t doesn't work. Backspace half the model number and add the * wildcard and there it is right top of list.
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Jun 8, 2019 05:29
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"SKU1234" not found. Did you mean "SKU1234 "?
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Jun 8, 2019 16:25
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One good thing about living in Korea is how good Samsung/LG repair services are whether you’re asking for home appliances or electronics repair. Just that some of the home appliances seem to be slightly lower in quality compared to imported stuff. I can’t imagine using Samsung/LG washing machines for 20+ years, but drat Miele washing machine I had at home lasted 20+ years until it was changed to newer model due to spare parts being unavailable when it finally broke.
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Jun 8, 2019 18:27
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Aesis posted:One good thing about living in Korea is how good Samsung/LG repair services are whether you’re asking for home appliances or electronics repair. Well here in US of A I am currently on week eight of this ordeal: Back in February the fridge started buzzing whenever the compressor turned on. Eight weeks ago I call LG and they say they’ll send a tech out in two weeks. Two weeks pass and the tech comes out, but the compressor doesn’t turn on so it doesn’t make the noise. I played him a vid of the fridge making the noise and he thinks it’s a fan, not the compressor, so he orders the part and schedules a new appointment which is two weeks out. Two weeks pass and the part arrives and I call the company and the guy is coming between 1 and 5. At two I call again and the tech has cancelled the appointment because “the part hasn’t arrived”. Apparently I was supposed to call them to say the part was here and somehow the tech couldn’t be assed to call me to check. So they reschedule the tech for a new appointment that is two weeks out. Two weeks pass and a tech arrives and swaps the fan and leaves. The buzzing noise comes back. I call and they schedule a new appointment which is two weeks out. Two weeks is tomorrow, at which point the tech will find nothing, I will show him a video of the back of the fridge with the panel off that I have taken off and a closeup of the compressor making the buzzing noise. I imagine that the tech will order a part and schedule a new appointment that will be two weeks out. Eight weeks of this loving bullshit. gently caress LG forever.
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Jun 10, 2019 02:47
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Back at work in two days after 6 weeks off. The dread is kicking in big time.
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Jun 10, 2019 05:57
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Agrikk posted:I imagine that the tech will order
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Jun 10, 2019 06:40
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Agrikk posted:Well here in US of A I am currently on week eight of this ordeal: I bought the fridge on Black Friday but I was doing a major remodel so I delayed delivery for the max of three months. I get the fridge and notice after about one month of use the fridge was not cooling below 45° F and the freezer wasn't getting below ~5°F. The first tech comes out two weeks after I requested him, and said something wasn't right. He orced a defrost cycle and left. The problem remained. The second tech, two weeks later, says nothing is wrong and says I will be billed the $250 service charge and it wasn't under warranty. I was livid and tried to call higher and higher levels of Sears customer service but I was told there was none. One rep even hung up on me. At this point I couldn't safely store food and threw out a lot of stuff. Two weeks later another tech comes out and says something isn't wrong but he will have to order a few parts and says it will take a few services to fix. I tell Sears that my fridge is clearly a lemon and I want a refund/return. More hours wasted on tech support and eventually I go to the local Sears. They tell me they can't help me but if I had just called the manager of the store I bought it from in Houston, that guy could've authorized a return or exchange. An hour or two more on the phone with headquarters before they agree that the manager authorized the return, I pay $100 more for the price difference between my current fridge and the one I replaced it with and I get it a week or two later. The ducking delivery guys refuse to remove doors or panels to get it out of my kitchen and damage the drywall on the way out. Also, I should note that Sears would not let me return the fridge no questions asked because they said I owned the fridge longer than one or two months when I first called. The date they told me I would've had to return it by was before I even took delivery of it. I believe they also tried to tell me that the warranty on the fridge started on the day of purchase and not delivery. Lastly, for some reason, lemoning it was after 4-5 service calls which would've taken, like you said, a minimum of two months of ownership where I can't safely store my food. gently caress. Sears.
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Jun 10, 2019 08:08
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A warranty that lasts less than five months? Or was he saying that being called out when there's nothing wrong wasn't covered by the warranty?
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Jun 10, 2019 09:14
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Thanks Ants posted:A warranty that lasts less than five months? Or was he saying that being called out when there's nothing wrong wasn't covered by the warranty? A lot of companies are starting to gently caress around with that poo poo in the service agreement. They'll say the in house visit and labor is waived in the event of actual warranty service (i.e. parts being repaired/replaced), but that you're on the hook if there's no trouble found.
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Jun 10, 2019 09:21
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MetaJew posted:gently caress. Sears. This sort of bullshit makes me really glad that we have strong consumer protection laws here in Australia. We have guarantees by law that cannot be overridden or limited in any way by the manufacturer or seller, that hold for the expected life of the product (e.g. a budget fridge might be expected to last 6 years) even if the manufacturer only offer a 12 month warranty for example. This would count as a major failure so you'd be entitled to demand refund or replacement, or compensation for the defect + any reasonable loss or damage (such as destroyed foods).
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Jun 10, 2019 09:27
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That Dang Lizard posted:This sort of bullshit makes me really glad that we have strong consumer protection laws here in Australia. We have guarantees by law that cannot be overridden or limited in any way by the manufacturer or seller, that hold for the expected life of the product (e.g. a budget fridge might be expected to last 6 years) even if the manufacturer only offer a 12 month warranty for example. This would count as a major failure so you'd be entitled to demand refund or replacement, or compensation for the defect + any reasonable loss or damage (such as destroyed foods). Ditto for Norway. If a product is intended to work for more than 2 years, the law mandates a 5 year lower limit on a warranty against manufacturing defects.
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Jun 10, 2019 12:30
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G Suite support is complete loving garbage. Two days to respond to a ticket, and then insisting that changing a file path won't cause any problems with things that store an absolute reference to that path, and asking for screenshots to prove it. This is despite their own support document saying "the path is changing, you'll need to update your files".
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Jun 10, 2019 12:52
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I really hosed up* a TPS report late last week and boy do have an inbox full of faux-rage this morning. *emailed an incomplete version of a document instead of the final version, it was caught and remedied immediately
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Jun 10, 2019 13:50
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"Hello, I was just wondering if you had the chance to review the previous unsolicited email I send to you. I understand the value of your time, so I'd like to know what the best contact information and time is to reach you so I can waste even more of your time pitching our custom iOS app development"
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Jun 10, 2019 15:04
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Thanks Ants posted:G Suite support is complete loving garbage. Two days to respond to a ticket, and then insisting that changing a file path won't cause any problems with things that store an absolute reference to that path, and asking for screenshots to prove it. This is despite their own support document saying "the path is changing, you'll need to update your files". I remember when they rolled out attachment compliance a couple of years ago and enabling blocking of javascript or encrypted archive attachments would bounce 100% of inbound mail. G Suite support took two weeks just to replicate the issue even though it's as simple as clicking a check box in the Gmail App settings, and it still took a couple of months for them to actually resolve the underlying issue. In the meantime they spent four email replies trying to blame our side for the issue.
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Jun 10, 2019 16:31
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Phone posting while sitting on hold with a vendor I scheduled a call for on my day off because I literally have no other viable time to waste on the phone The kicker is when they inevitably suggest some bullshit instead of actually answering my question.
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Jun 10, 2019 18:33
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