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stevewm
May 10, 2005
Our web based time clock just went down..... 5 minutes before lunch breaks start for a lot of our employees.

Move everything to the "cloud" they said... it will be more reliable they said....

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GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

stevewm posted:

Our web based time clock just went down..... 5 minutes before lunch breaks start for a lot of our employees.

Move everything to the "cloud" they said... it will be more reliable they said....

I love the cloud. Lets me point fingers.

stevewm
May 10, 2005

GreenNight posted:

I love the cloud. Lets me point fingers.

That part is nice, but it doesn't stop the flood of phone calls/emails/tickets from staff when things break :D

Proteus Jones
Feb 28, 2013



Kyrosiris posted:

Yeah, honestly at this point I'm just curious about the origin of the phrase. Someone on here (I think?) went into the etymology of "do the needful" and it was really fascinating; I'd love the same sort of thing regarding "revert" as "reply back".

I think, like "do the needful", it's an archaic phrase that likely dates back to British occupation.

Shut up Meg
Jan 8, 2019

You're safe here.

GreenNight posted:

Yeah I’ve been hearing revert for years at this point. Basically just means respond.

I used 'revert' instead of 'reply' in an email to my father and he mocked me mercilessly.


Which was the Good Parent thing to do

Entropist
Dec 1, 2007
I'm very stupid.

Kyrosiris posted:

Yeah, honestly at this point I'm just curious about the origin of the phrase. Someone on here (I think?) went into the etymology of "do the needful" and it was really fascinating; I'd love the same sort of thing regarding "revert" as "reply back".
I looked at the Language Log which often discusses notable language observations like this, but they got nothing except for finding out that it exists in 2016: https://languagelog.ldc.upenn.edu/nll/?p=27814
Either it's interference from a major language in India that uses their word for revert with the meaning of replying, or it was an attempt to sound more fancy that caught on among the C-levels and then spread as a prestige variant.

Sickening
Jul 16, 2007

Black summer was the best summer.

stevewm posted:

Our web based time clock just went down..... 5 minutes before lunch breaks start for a lot of our employees.

Move everything to the "cloud" they said... it will be more reliable they said....

Not all clouds are created equal. What "cloud" is yours in?

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

GreenNight posted:

I love the cloud. Lets me point fingers.

They're my favorite outages. I can spend all day "investigating", then you look in the ticket and there's two entries.

"Confirmed provider issue", and six hours later, "provider has restored services"

SyNack Sassimov
May 4, 2006

Let the robot win.
            --Captain James T. Vader


Shut up Meg posted:

I used 'revert' instead of 'reply' in an email to my father and he mocked me mercilessly.


Which was the Good Parent thing to do

shut up meg

No but actually I get annoyed at Indians for continuing to use archaic British crap that even the British don't use. It's like "yo dudes, you finally got them out of the country, they aren't enslaving/pillaging/stealing everything anymore (but no seriously give back the jewels you stole and put in the British Museum, assholes) and you can go back to being your own country, why essentially continue a little bit of their colonialism by using these phrases?"

I don't like British thing.

(ok)

stevewm
May 10, 2005

Sickening posted:

Not all butts are created equal. What "butt" is yours in?

Its run by a large software company some here may know... Epicor. I don't know if they run it themselves or have it on Azure, AWS, etc...


I was on their live chat support (they provide no phone support for this particular product). And their live chat went down too... So the guy I was chatting with called me. He sounded a bit frustrated. Sounds like they have some major issues going on.

Truga
May 4, 2014
Lipstick Apathy
Yeah, I prefer to just fix poo poo and keep shitposting. I really like being able to say "welp, not my problem" but the resulting nagging about the problem that's not mine is more annoying than having to take a few minutes to fix some poo poo.

Plus, cloud poo poo is often loving expensive once you're past only a few users. For that kind of cash I get to buy a ton of really cool hardware to janitor when bored.

Sickening
Jul 16, 2007

Black summer was the best summer.

stevewm posted:

Its run by a large software company some here may know... Epicor. I don't know if they run it themselves or have it on Azure, AWS, etc...


I was on their live chat support (they provide no phone support for this particular product). And their live chat went down too... So the guy I was chatting with called me. He sounded a bit frustrated. Sounds like they have some major issues going on.

Even better. Your vendor and cloud are the same people and there is no better outage to have. Be sad about it all you want but there just is no better way. Nothing is outage free.

Truga posted:

Yeah, I prefer to just fix poo poo and keep shitposting. I really like being able to say "welp, not my problem" but the resulting nagging about the problem that's not mine is more annoying than having to take a few minutes to fix some poo poo.

Plus, cloud poo poo is often loving expensive once you're past only a few users. For that kind of cash I get to buy a ton of really cool hardware to janitor when bored.

If someone has to break (everything breaks) I would prefer to not own it.

minusX
Jun 16, 2007

Say something hideous and horrible jumps out at you. Something so disgusting that it simply must die.
Ah! Oh!..So tacky! I can't...look...directly at it!

Kyrosiris posted:

Yeah, honestly at this point I'm just curious about the origin of the phrase. Someone on here (I think?) went into the etymology of "do the needful" and it was really fascinating; I'd love the same sort of thing regarding "revert" as "reply back".

Found this 2010 article https://www.nytimes.com/2010/06/06/magazine/06FOB-onlanguage-t.html

Data Graham
Dec 28, 2009

📈📊🍪😋



Perhaps weirdly, I don't have a problem at all with "do the needful". "Needful" goes back a long way, and moreover there's no confusion available with other meanings. It's obvious what it means, and it's a reasonably convenient and versatile phrase—it just sounds a little goofy and archaic or jargony, like something a quartermaster in a Kipling novel would say. I doubt I'd use it myself, but any alternative phrasings I would use would be wordier or more colloquial.

"Revert" is problematic mostly because it's really difficult to infer meaning if it's the first time you've run into it, and it can lead to really lovely practical outcomes (as posters have noted from personal experience).

stevewm
May 10, 2005

Truga posted:


Plus, butt poo poo is often loving expensive once you're past only a few users. For that kind of cash I get to buy a ton of really cool hardware to janitor when bored.

When we last upgraded our server hardware for our main business line app, going with their cloud hosted option was going to be just over $220,000 over a 5 year period in addition to the support fees we already pay them. However going full tilt with all new hardware (2 of everything for redundancy), including a automatic natural gas powered generator and software licensing was $75k all in. We generally keep server hardware for 5-6 years. Even if you add in any maintenance costs (for the generator) and power costs, it was going to come no where near $220k over 5 years. The choice was obvious for us.

devmd01
Mar 7, 2006

Elektronik
Supersonik

stevewm posted:

Its run by a large software company some here may know... Epicor.

In a past life we had Prophet21 on-prem, this doesn’t surprise me in the least about Epicor. What a garbage piece of software and company.

Are there any market niche software apps for specific industry verticals that aren’t absolute garbage?

Thanks Ants
May 21, 2004

#essereFerrari


A lot of legacy/bad software vendors :yaybutt: deployments are just an EC2 VM running Windows Server with their application installed that they manage through TeamViewer.

PremiumSupport
Aug 17, 2015

stevewm posted:

When we last upgraded our server hardware for our main business line app, going with their cloud hosted option was going to be just over $220,000 over a 5 year period in addition to the support fees we already pay them. However going full tilt with all new hardware (2 of everything for redundancy), including a automatic natural gas powered generator and software licensing was $75k all in. We generally keep server hardware for 5-6 years. Even if you add in any maintenance costs (for the generator) and power costs, it was going to come no where near $220k over 5 years. The choice was obvious for us.

Nowhere near that scale, but I get asked at least once every few weeks why we don't move our email server and office apps to the cloud to "save money."
First off, what makes you think I didn't check into that myself before making the decision to keep it in house?
Secondly My hardware is paid for. The only cost to adding users is additional licensing. On that front, we're a non-profit that uses Microsoft systems. Micrcrosoft CALs, and Office seats are reasonably cheap for us through Tech Soup.

stevewm
May 10, 2005

PremiumSupport posted:

Micrcrosoft CALs, and Office seats are reasonably cheap for us through Tech Soup.

Ugh I wish CALs where cheap for us...

The Microsoft licensing alone cost the same as the hardware on that project. (lots of CALs, RDS CALs and SQL Core licenses)

First of May
May 1, 2017
🎵 Bring your favorite lady, or at least your favorite lay! 🎵


When I said "fire the missiles" I meant decommission them!!

Methylethylaldehyde
Oct 23, 2004

BAKA BAKA

First of May posted:

When I said "fire the missiles" I meant decommission them!!

The Active Track(tm) target and missile decommissioning ceremony was a complete success sir! High energy decommissioning with Active Track(tm) technology is the latest and most efficient method of removing missiles from inventory, based on a study conducted by Lockheed Martin and Raytheon.

Entropic
Feb 21, 2007

patriarchy sucks
There’s a great episode of the Allusionist podcast about the weird form of English that’s evolved within the European Union bureaucracy

https://www.theallusionist.org/allusionist/fix-ii

MJP
Jun 17, 2007

Are you looking at me Senpai?

Grimey Drawer
Indian English is a wonderful etymology thing, because it gives you sentences like "Horn OK Please" and they have actual true meaning despite looking like word salad

kensei
Dec 27, 2007

He has come home, where he belongs. The Ancient Mariner returns to lead his first team to glory, forever and ever. Amen!


Flying to California tomorrow on short notice to babysit an acquisition's circuit upgrade. I kinda like traveling for work sometimes because working for a huge financial institution, they don't skimp on hotels or meals, unlike previous jobs. On the negative side, this trip came up too fast for my wife to join me. At least I get to keep the miles :unsmith:

Dirt Road Junglist
Oct 8, 2010

We will be cruel
And through our cruelty
They will know who we are

kensei posted:

Flying to California tomorrow on short notice to babysit an acquisition's circuit upgrade. I kinda like traveling for work sometimes because working for a huge financial institution, they don't skimp on hotels or meals, unlike previous jobs. On the negative side, this trip came up too fast for my wife to join me. At least I get to keep the miles :unsmith:

Lucky. We just dropped a couple billion on yet another M&A, and non-customer-facing travel has been suspended until further notice. Never mind that none of us are customer facing, and we had team summits planned throughout the year. :sigh:

stevewm
May 10, 2005

kensei posted:

Flying to California tomorrow on short notice to babysit an acquisition's circuit upgrade. I kinda like traveling for work sometimes because working for a huge financial institution, they don't skimp on hotels or meals, unlike previous jobs. On the negative side, this trip came up too fast for my wife to join me. At least I get to keep the miles :unsmith:

God I hope we never end up with an acquisition far enough away to require a flight. Though the most recent one being 2 hours away is already annoying.

kensei
Dec 27, 2007

He has come home, where he belongs. The Ancient Mariner returns to lead his first team to glory, forever and ever. Amen!


Dirt Road Junglist posted:

Lucky. We just dropped a couple billion on yet another M&A, and non-customer-facing travel has been suspended until further notice. Never mind that none of us are customer facing, and we had team summits planned throughout the year. :sigh:

That stinks. sorry :(

stevewm posted:

God I hope we never end up with an acquisition far enough away to require a flight. Though the most recent one being 2 hours away is already annoying.

I 'own' California and Oregon, but will be going to AZ and NV again soon to help with other migrations. I should hit Alaska MVP this year!

TinTower
Apr 21, 2010

You don't have to 8e a good person to 8e a hero.
A ticket came into the European Parliament: A new MEP is upset about the Parliament's MDM policy:

https://twitter.com/zatzi/status/1141277679129374721

bitterandtwisted
Sep 4, 2006




My job "gave" me a laptop and a desk and a chair it's a corrupt gravy train

GnarlyCharlie4u
Sep 23, 2007

I have an unhealthy obsession with motorcycles.

Proof

MJP posted:

Indian English is a wonderful etymology thing, because it gives you sentences like "Horn OK Please" and they have actual true meaning despite looking like word salad

Prepone it.

minusX
Jun 16, 2007

Say something hideous and horrible jumps out at you. Something so disgusting that it simply must die.
Ah! Oh!..So tacky! I can't...look...directly at it!

:yotj:? I've been asked if I'm interested in taking a applications support specialist role in my company, still IT but a different manager. I've been here 4 years and about 6 months ago started to say I wanted to move up from tier 1 support desk or move on which was met with a lot of we want you to do more let us get a role setup. There's been a lot of changes in IT that delayed it a bit. We'll see where then ends up (the role had been planned but the job doesn't exist HR side), I will be talking to the manager again Monday. I was originally worried he was poaching me from my current manager but he knows and supports me advancing my career :unsmith:

cage-free egghead
Mar 8, 2004
A ticket just came in: Please work with Bob to help him use Skype.

Yikes.

GnarlyCharlie4u
Sep 23, 2007

I have an unhealthy obsession with motorcycles.

Proof

cage-free egghead posted:

A ticket just came in: Please work with Bob to help him use Skype.

Yikes.

Plot twist: Bob doesn't even work for your company.

PremiumSupport
Aug 17, 2015
"I showed Bob how to google 'How To Use Skype' youtube videos." *Close Ticket*

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

PremiumSupport posted:

"I showed Bob how to google 'How To Use Skype' youtube videos." *Close Ticket*

Make sure you have in your calendar "Showing Bob Skype" from 1-4. Then go take a nap in a meeting room.

Geemer
Nov 4, 2010



cage-free egghead posted:

A ticket just came in: Please work with Bob to help him use Skype.

Yikes.

Schedule a Skype meeting with Bob to show him the ropes. Then go take a nap because he won't figure out how to join and say Bob didn't show up when asked about it.

Dirt Road Junglist
Oct 8, 2010

We will be cruel
And through our cruelty
They will know who we are

minusX posted:

:yotj:? I've been asked if I'm interested in taking a applications support specialist role in my company, still IT but a different manager. I've been here 4 years and about 6 months ago started to say I wanted to move up from tier 1 support desk or move on which was met with a lot of we want you to do more let us get a role setup. There's been a lot of changes in IT that delayed it a bit. We'll see where then ends up (the role had been planned but the job doesn't exist HR side), I will be talking to the manager again Monday. I was originally worried he was poaching me from my current manager but he knows and supports me advancing my career :unsmith:

That's awesome! Hooray for managers who encourage career development :unsmith:

Altimeter
Sep 10, 2003


Do the needful is an excellent phrase - it serves the purpose of saying “do whatever the gently caress I need you to do” in a saccharine tone so you don’t get the reputation as that rear end in a top hat.

Methylethylaldehyde
Oct 23, 2004

BAKA BAKA

Mutar posted:

Do the needful is an excellent phrase - it serves the purpose of saying “do whatever the gently caress I need you to do” in a saccharine tone so you don’t get the reputation as that rear end in a top hat.

It also allows for someone with little or no technical understanding to still seem like they're giving useful orders.

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Data Graham
Dec 28, 2009

📈📊🍪😋



“Please advise” however can gently caress right off.

There are infinitely many other ways to say it, especially multiple times in the same email

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