|
Weedle posted:yeah it's insanely bad. the document-sharing/collaborative notebook stuff sucks too. it boggles my mind when people say they love teams I assume people using Teams are doing so because they're on O365 and Windows and Teams comes with it. If that's the case, they were probably on Skype for Business before and it sounds like being better than Skype for Business isn't a very high bar. Zoom supremacy.
|
#
?
Mar 27, 2020 20:10
|
|
|
|
| # ? May 25, 2024 14:58 |
|
|
Zoom is good, and if you only need video chat/conferencing it is obviously the better choice, but Teams vs. Zoom is not an apples to apples comparison.Weedle posted:yeah it's insanely bad. the document-sharing/collaborative notebook stuff sucks too. it boggles my mind when people say they love teams 
|
|
#
?
Mar 27, 2020 20:12
|
|
|
I would hope a product that is only made to do video conferencing would be better at video conferencing. Its also a more expensive product. I like zoom. But yeah, its not really apples to apples.
|
|
#
?
Mar 27, 2020 20:15
|
|
|
https://www.vice.com/en_ca/article/k7e599/zoom-ios-app-sends-data-to-facebook-even-if-you-dont-have-a-facebook-accountquote:As people work and socialize from home, video conferencing software Zoom has exploded in popularity. What the company and its privacy policy don't make clear is that the iOS version of the Zoom app is sending some analytics data to Facebook, even if Zoom users don't have a Facebook account, according to a Motherboard analysis of the app.
|
|
#
?
Mar 27, 2020 20:30
|
|
|
welcome to computer touching, where the good things are still terrible
|
|
#
?
Mar 27, 2020 20:33
|
|
|
The Fool posted:welcome to computer touching, where the good things are still terrible not an empty quote because I'm going to say everything is always terrible.
|
|
#
?
Mar 27, 2020 20:37
|
|
|
D34THROW posted:Y'all goons and your loving meetings. Not even Teams meetings for me I started cutting off meetings I lead at 30 minutes almost on the dot and since I began that practice my life has been infinitely better (read: extraordinarily less filled with meetings, even in this WFH climate).
|
|
#
?
Mar 27, 2020 21:37
|
|
|
Obsoletely Fabulous posted:I had to attend a 30 minute meeting today that was about the meeting we will be having next week. It wasn’t like a planning thing or anything. It was just a meeting to tell us about what we are going to talk about next week. I feel like an agenda could have accomplished that. And this is why I filled my timesheet at one company thus: 0800: Signed in 0806: Reviewed timesheet 0812: Wrote activity at 0806 into timesheet 0818: Reviewed timesheet 0824: Wrote activity at 0818 into timesheet Things went swimmingly. Managements argument was not like me doing this: 0800: Working on job XX0000 | | | 1700: Home Even though I actually did spend a full day filming or editing something for one client.
|
|
#
?
Mar 28, 2020 08:35
|
|
|
a_pineapple posted:The helpdesk is required to install some software on all our Macs. The designated Mac Guy provided them a 20mb file called installer.sh. NO! Just *smack puppy right on the nose* NO!
|
|
#
?
Mar 28, 2020 13:51
|
|
|
Humphreys posted:And this is why I filled my timesheet at one company thus: i did this for one week and after i submitted it they never asked me to do it again
|
|
#
?
Mar 28, 2020 14:15
|
|
|
Weedle posted:i did this for one week and after i submitted it they never asked me to do it again But gently caress them. No matter how much gets put in versus how much profit is made on the strength of the people, IT IS NEVER ENOUGH. M/Billionaires complaining about market conditions? How does gently caress OFF sound?
|
|
#
?
Mar 28, 2020 14:43
|
|
|
my thinking on it is that we should be paid an agreed-upon sum for an agreed-upon amount of time in the office or on call, during which we perform the job duties assigned to us, and middle management should stop pretending like they're the only people who don't spend half the workday on social media
|
|
#
?
Mar 28, 2020 14:46
|
|
|
I mean, an average office worker gets , what, 3 hours of actual work done in a day?
|
|
#
?
Mar 28, 2020 15:30
|
|
|
On a productive day
|
|
#
?
Mar 28, 2020 16:18
|
|
|
Which category are we putting meetings in to? This is important to whether I agree or not.
|
|
#
?
Mar 28, 2020 16:20
|
|
|
xzzy posted:Which category are we putting meetings in to? This is important to whether I agree or not. Have you EVER had a meeting that was productive?
|
|
#
?
Mar 28, 2020 16:40
|
|
|
Methylethylaldehyde posted:Have you EVER had a meeting that was productive? No but if we exclude them then that 3 hours of work a day estimate is wayyyyy to high.
|
|
#
?
Mar 28, 2020 16:41
|
|
|
Methylethylaldehyde posted:Have you EVER had a meeting that was productive? Yes. Had one yesterday. I had two scientists, a PM, and the Lab Architect on a call to talk about Win7 remediation for some instruments running Embedded. I got enough info to decide on trying to get access to the systems to try and patch them versus just sticking a firewall between them and the network; it's gonna be the firewall. Also out of the discussion we decided it would be good to be able to agglomerate experimental data in a central repository; so we planned our approach for a meeting with the vendor and some of our developers in 4 weeks. Get better co-workers. Seriously.
|
|
#
?
Mar 28, 2020 17:18
|
|
|
We were informed yesterday that we now have to keep a log of "staff time" spent on "COVID-19 tasks". When I asked what, exactly, made a task related to COVID-19 instead of general support, I got linked to our derpartment's COVID-19 information page. Which has documentation for users to use our teleworking poo poo. Not documentation for what the managerial chain considers "COVID-19 tasks".
|
|
#
?
Mar 28, 2020 20:29
|
|
|
poo poo not pissing me off- The slowdown of customer operations has left me with a lot of time in my hands. Since I work from home anyways, I haven’t felt a real disruption other than the whole family being here 24/7 and taking time to troubleshoot wife’s video conferencing and keeping the kids’ laptops running so they can access school materials: Since the quarantine I have: - Added 10g fiber to my storage network - built earthquake and geyser datasets and visualizations using AWS’ managed elasticsearch/kibana - built a heat map web page for ping times between the 18 AWS regions, including historical data using CloudFornation templates and lots and lots of scripting - rebuilt a data warehouse for the 14 years of folding@home data I’ve collected I’m productive as hell. Pity none of it is work related.
|
|
#
?
Mar 29, 2020 03:25
|
|
|
<gonna scream, gonna scream, gonna scream> deep breath, calming thoughts, don't wake the family Caller is getting errors when trying to access an application Can't remember what the error said, didn't write it down Can't remote in to see what the error is because she's not on the vpn Not on the vpn because she uses the hotspot on her phone for internet access Can't use the hotspot on her phone while talking on the phone Does not have internet access at her house or another phone to call on NEEDS THIS FIXED NOW! THIS IS AFFECTING PRODUCTIVITY!
|
|
#
?
Mar 30, 2020 12:00
|
|
|
CollegeCop posted:NEEDS THIS FIXED NOW! THIS IS AFFECTING PRODUCTIVITY! Were they receptive to a thought process similar to "hey, I get that the situation is stressful, but I really need the info in that error message to help you - is there any way we can disconnect, you can replicate the issue and take a picture, and then email it to me or call back?", because that's probably where I would've gone with that.
|
|
#
?
Mar 30, 2020 12:42
|
|
|
CollegeCop posted:<gonna scream, gonna scream, gonna scream> deep breath, calming thoughts, don't wake the family Step 1: "Oh, you'll need a home internet connection for this application".
|
|
#
?
Mar 30, 2020 13:55
|
|
|
Kyrosiris posted:Were they receptive to a thought process similar to "hey, I get that the situation is stressful, but I really need the info in that error message to help you - is there any way we can disconnect, you can replicate the issue and take a picture, and then email it to me or call back?", because that's probably where I would've gone with that. I emailed her the ONE troubleshooting document that we have for that particular application and gave her the ticket number, with the instructions to try the troubleshooting steps and call back if they do not work so the ticket can be escalated. And the application she is not able to access will not affect production company- or even division-wide. At most it will affect a small region if she cannot access it sometime before the end of this week. And if what you do is that vitally important to the company, maybe get internet access. Or at least switch to a cell carrier that won't boot you from the vpn every time you have to make or receive a phone call.
|
|
#
?
Mar 30, 2020 13:57
|
|
|
It's posts and end users like those which make me very cognizant of when I need to put a ticket into our own internal helpdesk. I do as much research as I can(but make no conclusion), state my goals of what the ticket is to achieve and am patient with and respond promptly to any updates. I wish I could say that the [operations support] tickets I get were like that. 
|
|
#
?
Mar 30, 2020 14:16
|
|
|
Our IT Director continues to be completely bullheaded about really understanding how the Office 365 tools work and interact with each other. In the Win 7 era, our previous director created a OneNote 2013 notebook that originated on his OneDrive (he was the only person with a OneDrive at the time) and was shared to the IT Department. It worked great and has tons of historical information, resources, training materials, and meeting minutes for years. However, when we made the jump to Win 10 the notebook wasn't compatible with OneNote 2016 or 365. It was too big to export, and without access to the previous director's OneDrive we couldn't mess around with the parent file and see if we could convert it from there. We wound up making a link to the in-browser version of the notebook and just had to use it that way for a few months. The new boss didn't want to make a new OneNote notebook because it would be attached to the creator and we didn't want to repeat the same mistakes if that person left after a few years. Anyway, now we all have OneDrives and working on converting our shared drives into Sharepoint Online, and I realized that we could make a OneNote notebook in a Sharepoint page without an owner. It would just be an independent document that could be shared and linked to and moved around as we got settled in SPO. I start converting some pages from the old notebook and it's great, finally we can use the desktop OneNote app again and it's a great synergy of these new Office tools that we need to use and familiarize ourselves with so we can be ambassadors to the rest of the company. But the new director says "No, don't use OneNote. It's connected to a user's OneDrive" no matter how I try to explain or demonstrate that it isn't. His solution is to use the Wiki function in Teams to store all the information that used to be in the OneNote. Teams, where only one person can edit the notes at a time, where your font size options are Small, Medium and Large, where I can't just drag an email or a file into the page and have it automatically attach, where the only context menu/right-click options when editing are Cut, Copy and Paste, where it doesn't think mailto:x@y.z is a valid link. I'm sure the Teams wiki is useful for something but issuing an edict that says we can't use a superior tool that we're all familiar with and we have to use a sickly, inferior tool just because the person in charge of our information technology doesn't understand how things have changed is really pissing me off. The kicker is the bossman doesn't use either! He doesn't participate in any meetings since he was promoted and the way he posts in Teams is laughable. The only people who have been affected by this is my unit, mainly because the other unit (NetOps/Helpdesk) doesn't have the equipment to hold their meetings remotely so they've just been cancelling them. If the director would just seriously try to use Teams wiki or the OneNote notebook the benefits would be clear, but I guess he's once stung twice shy. For now I'm just updating both in the hopes that someone he listens to tells him that Teams isn't a viable replacement for OneNote. It's just so embarrassing to be working under someone who seems to have no interest in learning the ins and outs of the new technology we're deploying to the company.
|
|
#
?
Mar 30, 2020 14:56
|
|
|
Not pissing me off: received my first "go tit" over IM.
|
|
#
?
Mar 30, 2020 19:47
|
|
|
I just spent two hours debugging YAML formatting in gitlab.rb. I'm glad I ran into that poo poo for the first time when I'm in a 'work on your projects' phase; if this had been a production server I'd have started drinking hours ago. The good news is, I've gotten LDAP integration working up to the point where gitlab-ctl reconfigure is complaining about self-signed certificates. *sigh* This loving network. Also, executable config files. What the actual gently caress ?
|
|
#
?
Mar 30, 2020 23:21
|
|
|
Yaml is stupid
|
|
#
?
Mar 31, 2020 01:29
|
|
|
It's better than xml! Which I guess isn't saying much but I am extremely glad xml is dead and like to bring it up whenever I can.
|
|
#
?
Mar 31, 2020 01:44
|
|
|
Agrikk posted:- Added 10g fiber to my storage network I usually just phrase this as "Ate a bran muffin"
|
|
#
?
Mar 31, 2020 05:37
|
|
|
poo poo that pisses me off: salespeople using COVID-19 to pitch their products.quote:Hey deedee, 
|
|
#
?
Mar 31, 2020 16:38
|
|
|
Yeah every terrible meeting platform that I've ever spoken to has decided to get in touch this month to ask if I want to buy some virtual meeting room off them that needs a Windows app last updated in 2017. I think I'll pass.
|
|
#
?
Mar 31, 2020 18:11
|
|
|
Dumbass in house council bought a new cell phone in the middle of a pandemic and is now complaining about mfa not working.
|
|
#
?
Mar 31, 2020 18:49
|
|
|
The Fool posted:Dumbass in house council bought a new cell phone in the middle of a pandemic and is now complaining about mfa not working. checks out
|
|
#
?
Mar 31, 2020 19:04
|
|
|
It is one of life's true joys to write the nice "gently caress you" response. I pinged one of our engineering groups about a customer escalation that has been open since July 2019. I'm not front-line Support, so if I hear about it, it's A Big Deal to someone. The description in the ticket is something like "Unable to remove notifications." They respond with "we added that feature." This pissed me off for several reasons. First, the customer has had a lot of issues, all just similar enough to keep the ticket open, but it has certainly evolved beyond a description set 8+ months ago. The issue is now duplicate notifications, and has been since December. Second, the email I sent quoted the actual problem in detail. Third, we had an entire meeting with this team earlier this month about how to move forward with this exact ticket, and they promised action. And they don't even bother to do more than read the single line description? My response offered to help them come up with a process for how to update ticket descriptions. Who owns this? Support? You? Let's get this in writing so this doesn't happen and make a customer wait for three months. It offered to schedule a second meeting about the ticket to bring the group together to show urgency and team-building spirit! It offered to speak to assorted Directors to see about getting them additional resources to tackle the problem. I was one helpful motherfucker. Next step is actually doing all those things. Don't think I loving won't.
|
|
#
?
Mar 31, 2020 20:59
|
|
|
I love that opportunity to help people that coincidentally also comes with a shitload of rope
|
|
#
?
Mar 31, 2020 21:36
|
|
|
We have an ancient Hipath PBX in our office, with a newer Unify X8 card stuffed in to it. Absolute piece of poo poo. I have been asking to replace it since I started 10 years ago. We are now relying on the Unify softphone for a bunch of our staff while they work from home. It has so few features and so many bugs it is unbelievable. Want to put a customer on hold? Nope! Want to consult with another member of staff before transferring a call? Nope! Want to see the internal directory, or make a list of most used extensions? Nope!! Want to park a call? NOPE!! Try to call someone as their presence changes? Enjoy the constant busy tone until you exit out of the software. The best one is only one that happens to myself and the company Director - when we end a call with each other, the connection doesnt get disconnected. It says we are both off the phone, but we can still talk to each other. The only way to end the call is to exit the application again. I am so glad I was the first person to start working from home though. I am at a higher risk due to being type 1 diabetic, and I was getting super stressed out by how they were handling things. They had the great idea to put key workers in isolation in various meeting rooms, but then completely forgot that we all share the same facilities. One girl came down to the break room on the day I left, complaining that she wasn't feeling well. Instead of sending her home, they put her in one of the meeting rooms on her own. Within 5 minutes she was back in the main office, leaning over someones desk. I set up a new laptop and softphone extension for one of the sales girls last week. Boxed it up and posted it to her house. Saw she was logged in to our database software and thought nothing more about it. Get a call from one of the Directors the next day saying she hadn't put any orders in at all. When he phoned her to ask why, she said her softphone wasnt working. I try to remotely connect to her laptop, but it keeps timing out. Ask if she is having any issues with her internet. "No, no more than usual". Press her for more info, and it turns out she lives in the middle of nowhere. Get her to run a speed test, and it gets 0.2Mbps down and 0.01Mbps up. Her broadband was so slow, the softphone would log in (if it didnt time out first), and then just fall over as soon as the call signaling started. Somehow she managed to get the VPN to connect and log in to a terminal server though. No idea what they did in the end - she hasn't logged in since that day.
|
|
#
?
Mar 31, 2020 23:24
|
|
|
5 months ago, I tried up upgrade our Aruba controller, a process that multiple Aruba employees ensured was easy and problem free. Naturally, this went sideways and broke the controller's management UI. The cli works, but the main UI is a broken mess. Called support, they said the only fix was to do a fresh install and then import the config. When I mentioned that we have A.) Physical hardware, and B.) only one of them, their response was "well, good luck then." We've limped along since then, as things on the backend kept working. But we lost a lot of the diagnostic features and the ability to see what is going on. My boss said he was working on contacting our VAR to turn up new hardware, get the management platform going, and generally rework part of the system. A lot of this was setup by an insane previous manager, and it would be nice to clean things up. Boss has been sitting on this since December. Earlier this week, a user calls up and says "hey, the wireless isn't asking for a captive portal anymore, any idea why?" Sure enough, the guest network just connects right up, no page at all. Looking through logs on the controller and clearpass, authentication is failing, but things just connect anyways. We have a lot going on and I really didn't need this dropped on my plate right now. But this is another sign of just how overwhelmed my department is. We should have someone who can dedicate a lot of their time to keeping the wireless stuff functioning and improving how it all works. But all of us are split between an overwhelming amount of projects, tasks, tickets and just general non-stop poo poo that we can't. Senior management has kept staff levels low for years, and now the debt is really starting to pile up.
|
|
#
?
Apr 1, 2020 03:51
|
|
|
|
| # ? May 25, 2024 14:58 |
|
|
And now I know why our provisioning and network integration teams stay the gently caress away from selling Aruba anything. 
|
|
#
?
Apr 1, 2020 05:58
|
|