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Yawgmoth
Sep 10, 2003

This post is cursed!

Alkydere posted:

I've told people "I'm the sacrifice for the building: the most important machine in it is powered by my ennui."
Every location needs a techpriest.

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Revalis Enai
Apr 21, 2003
<img src="https://fi.somethingawful.com/customtitles/title-revalis_enai.gif"><br>Wait, what's my phone number again?
Fun Shoe
I learned today our freshly trained manager from HQ fired a guy without warning and somehow chased off two of our core employees off. The shelves are half empty and there's no one to serve the counter. We can't find people to hire because our stupid system insist on starting at min wage and two more of our core employees are going to leave before end of this year. I'm pretty firm at this point we're going down the drain by the end of the year. I'm planning to do just the bare minimum at work and focus more on moving onto the next thing, preferably some kind of dev or IT job. I self taught a decent amount of scripting languages over the years working here so I may be able to put something together from all the stuff I've wrote into a portfolio.

hambeef
Aug 21, 2004

Does anyone have any advice for setting up some groundrules of breakroom etiquette? I though i'd seen it all at this company, from inconsiderate coworders microwaving stinky leftovers to just plain not refilling the coffee pot, but today I came into

THIS????????????

ErKeL
Jun 18, 2013
Just left there? I've never witnessed anything that rough.
Only thing similar I've seen is my own fuckup eating with my manager and we got pulled off our break to put out some fires and left a whole chicken on the bench for like 6 hours.

Inner Light
Jan 2, 2020



https://www.youtube.com/watch?v=WcYG-5b7448

Rainbow Knight
Apr 19, 2006

We die.
We pray.
To live.
We serve

hambeef posted:

Does anyone have any advice for setting up some groundrules of breakroom etiquette? I though i'd seen it all at this company, from inconsiderate coworders microwaving stinky leftovers to just plain not refilling the coffee pot, but today I came into

THIS????????????



I'm pretty sure that's a floor hazard so idk tell a manager, have them figure out who it was, and tell the person not to be a slob

Silly Burrito
Nov 27, 2007

SET A COURSE FOR
THE FLAVOR QUADRANT

hambeef posted:

Does anyone have any advice for setting up some groundrules of breakroom etiquette? I though i'd seen it all at this company, from inconsiderate coworders microwaving stinky leftovers to just plain not refilling the coffee pot, but today I came into

THIS????????????



That's clearly spaghetti uh-ohs.

dovetaile
Jul 8, 2011


Grimey Drawer

hambeef posted:

Does anyone have any advice for setting up some groundrules of breakroom etiquette? I though i'd seen it all at this company, from inconsiderate coworders microwaving stinky leftovers to just plain not refilling the coffee pot, but today I came into

THIS????????????



No advice just :murder:

gamingCaffeinator
Sep 6, 2010

I shall sing you the song of my people.

Eric the Mauve posted:

:iia: so great to hear you're alive and, better yet, out of retail!

So after the last time I posted (was that really nearly a year ago? gently caress),things started to devolve even further at the Bux. Scheduling was a nightmare that ended up with our store closed several times due to exposures and understaffing. Hours were changing constantly with next to zero communication, leaving customers confused and angry. The SM (Kim, gently caress her, she doesn't deserve a faked name and deserves her required "Ms. Kim" even less) was requiring employees who had tested positive but were asymptomatic to work. And to top it off, she stopped answering phone calls and text messages period from employees while literally making schedule/hour changes, sometimes within 4-5 hours of the store opening. I still have a screenshot of her saying that "you will speak to and about me with respect" after some dumb poo poo posted a message meant for the non-boss-group chat in the one with Kim in it (regarding going to our DM about her bullshit and asking if anyone had the DM's number).

I had enough. Around the time of my last post, I started tossing my resume at the wall to see what stuck. I had several interviews that didn't pan out, and was starting to re-resign myself to the misery that was the Bux.

Then one afternoon, I clicked "send" on an application. About 45 seconds later, the phone rang. It was the hiring manager at the place I'd just applied. And he wanted to chat. Turned out he had been a Bux SM for years before swapping jobs, had seen my Bux experience on the final application he'd intended to look at for the day, and wanted to talk.

A phone screen, an in-person interview the next day, and a drug test later, I was on my way to hand over my two weeks notice when I got a text that the store was closed, and would be for the next 4 days due to understaffing/someone testing positive. Welp.

I put it in the next Monday, and when Kim read the quick note I wrote she started to berate me on the floor while I was trying to open.

:argh: Why are you doing this now? And why did you leave the note on my desk instead of handing it to me? And why is your last day Friday? Two weeks notice is required! Why are you doing this to your partners? :byodame:
:colbert: I'm unhappy, and I need a change. I left it on your desk so I could get my job done instead of getting dragged into a conversation like this. And frankly, if you hadn't closed the store last week I'd've been able to give you a full two weeks notice instead of the 5 days you get. :flipoff:

So, as of December 21, 2020, I have been working for CarMax in the business office (a.k.a. I'm the one who walks you through forms when you buy a car). I'm also the wholesale title administrator and work with the purchasing and inventory departments on the wholesale auction we have weekly. It is sometimes incredibly lovely (I worked a 13 hour shift yesterday due to the size of the auctions from the last 3 weeks, had several dealers yelling down the phone at me, and cried in my car on the way home because I have a lot to do and am drowning in files), but it can also be much much nicer (my coworkers treat me kindly and with respect, I have the ability to hang up on people or walk away if they become harassing, and I get as much overtime as I choose to take). I'm also making $3 more an hour than I did with Starbucks, already had my first raise, and qualified for President's Club because shockingly I have incredible customer service skills and people like me.

tldr; poo poo hit the fan in a bigger way, switched to an office job, will never go back.

Alkydere
Jun 7, 2010
Capitol: A building or complex of buildings in which any legislature meets.
Capital: A city designated as a legislative seat by the government or some other authority, often the city in which the government is located; otherwise the most important city within a country or a subdivision of it.



You were waaaay too nice, gamingCaffeinator. I would have gladly just no-showed: "I quit and have another job. What are you going to do, fire me?" Just to gently caress with "miss" Kim out of pure spite.

Also stolen from the USNews thread but your story is apparently far from unusual:

Paracaidas posted:

https://mobile.twitter.com/odavis_/status/1404610908911976448

New School econ phd student pulled together some of the data on industry-switching to help confirm that the UI narratives around restaurants is horseshit. Meshes with the quit rate data in the replies:
https://mobile.twitter.com/DKThomp/status/1404620598794493957

Reasons retail and restaurants can't get more workers?
1) A decent chunk of us were killed off as sacrifices to Make Number Go Up
2) The rest of us are doing our best to gently caress off

(Meanwhile I'm laughing my rear end off as the guy who reads books during work for $18.35/hour. One of the people I trained forever ago covered for me while I did some health and wellness training. I come back 25 minutes later and she's 100% just doing her best to fake it until I make it back. My position is secure~)

Eric the Mauve
May 8, 2012

Making you happy for a buck since 199X
The entire staffing model of the retail industry, literally and truly, is to systematically poo poo all over employees so they'll be too demoralized and their self-esteem will be too low for them to seek something else--or, indeed, to even be aware that something else is a possibility that exists. Management wants serfs who accept their fate and don't believe they deserve better. For a couple decades, this worked really great for the retail executives.

Then COVID came along, and three things happened:

(1) Most retail employees were either off entirely or on greatly reduced schedule for at least a few weeks, at the beginning, and were flabbergasted at how great life was without the lovely retail job;
(2) When they went back, the abuse very suddenly became far worse in many retail sectors, because, overnight, business doubled and staff levels halved; and
(3) After a few weeks or months, a lot of retail serfs realized, "hey, wait, my lovely retail job doesn't actually pay enough to make much difference on whether I can pay my bills or not."

Obvious result: a very large number of retail employees left the industry and will never return.

I'm rooting for all of you who are still stuck there to be able to make your exits soon, too.

gC, it is so loving awesome that you are out of it now. Thanks for the effortpost. You're always super welcome here :cheers:

Eric the Mauve fucked around with this message at 01:12 on Jun 16, 2021

Detheros
Apr 11, 2010

I want to die.



hambeef posted:

Does anyone have any advice for setting up some groundrules of breakroom etiquette? I though i'd seen it all at this company, from inconsiderate coworders microwaving stinky leftovers to just plain not refilling the coffee pot, but today I came into

THIS????????????



:killing:

Duckman2008
Jan 6, 2010

TFW you see Flyers goaltending.
Grimey Drawer

gamingCaffeinator posted:

requiring employees who had tested positive but were asymptomatic to work.


The whole thing is a nightmare story, but holy poo poo this sentence. Like, even outside of ethics, if this got out Starbucks would have had the poo poo sued out of them. Blows my mind how horrible some people can.

Congrats, and so glad to hear you are in a better place !

Leal
Oct 2, 2009
I'll be real, the entire covid experience has absolutely shot my outlook on my fellow people. Work's concern when my brother caught covid was if I was still gonna come in that week, when the house I was living at got sold their response to me being so stressed I didn't sleep for over 24 hours was "You need to earn money to buy a new house". The government didn't do poo poo to protect employees while handing out extra cash to people who act hostile to me and how I should be happy I still got to keep my job while they get bonus cash worth more than what I made, let alone what they normally got off unemployment. That's why I'm saving up all I can this year just to quit and see what I can do with gig jobs or getting a seasonal job at a local factory next summer. 12 hour days 6 days a week for 4 months then unemployment checks for the other 8? No loving customers? Make between 16-20 an hour? The loving 4 months alone will cover my expenses for the year, the unemployment is just gravy.

Volmarias
Dec 31, 2002

EMAIL... THE INTERNET... SEARCH ENGINES...

gamingCaffeinator posted:

:argh: Why are you doing this now? And why did you leave the note on my desk instead of handing it to me? And why is your last day Friday? Two weeks notice is required! Why are you doing this to your partners? :byodame:


That should have become zero days notice, duck that lady.

Cowslips Warren
Oct 29, 2005

What use had they for tricks and cunning, living in the enemy's warren and paying his price?

Grimey Drawer
My company says we no longer need to wear masks.

Unless a customer asks us to.

Or we go to a business where they ask us to.

gently caress this. I will wear a mask forever to spite the fuckers.

Kilonum
Sep 30, 2002

You know where you are? You're in the suburbs, baby. You're gonna drive.

Ah yes, let's have the guy who has been here 8 loving hours without a loving break do the loving deposit verification and send everyone else home.

NerdyMcNerdNerd
Aug 3, 2004

Leal posted:

I'll be real, the entire covid experience has absolutely shot my outlook on my fellow people. Work's concern when my brother caught covid was if I was still gonna come in that week, when the house I was living at got sold their response to me being so stressed I didn't sleep for over 24 hours was "You need to earn money to buy a new house". The government didn't do poo poo to protect employees while handing out extra cash to people who act hostile to me and how I should be happy I still got to keep my job while they get bonus cash worth more than what I made, let alone what they normally got off unemployment. That's why I'm saving up all I can this year just to quit and see what I can do with gig jobs or getting a seasonal job at a local factory next summer. 12 hour days 6 days a week for 4 months then unemployment checks for the other 8? No loving customers? Make between 16-20 an hour? The loving 4 months alone will cover my expenses for the year, the unemployment is just gravy.

COVID made me an anarchist. Honk honk.

I still believe in people just not the mechanisms by which we're hosed.

Also, congratulations to everyone who got the hell out. May we all.

Duckman2008
Jan 6, 2010

TFW you see Flyers goaltending.
Grimey Drawer
For anyone looking to get out, it isn’t a perfect solution, but there are legit call center jobs , most of which have shifted to work at home (because who needs an office for a job where you just sit there and tell to people over the phone).

I’m fortunate to have moved to one in the same company, so I kind of knew what I was getting into. That said , *if* they are reasonable on hours and performance , it’s not a bad gig vs retail. Even with angry customers, they can’t actually hit you. I’m never going back to retail after this gig.

That said, I’m sure there are a bunch where it’s clock based to the extreme and it’s hard to take breaks, so I would def say mileage will vary.

ErKeL
Jun 18, 2013
Call centres would be a mixed bag. High turnover rates but let's not lie, retail's the same.
Had a mate do a few months for a large company and he said it actually paid heaps compared to retail(this probably isn't true for the US in standard fashion).

RoeCocoa
Oct 23, 2010

I don't know if it's the norm for the US or even for California, but I'm working from home for a remote call center and it is the highest paying job I've ever had. I never have to smell the customers. The supervisors are still 100% management material, but not malicious, and not in a way that can hurt me. I am thriving.

NerdyMcNerdNerd
Aug 3, 2004
Call center sounds even more cursed than retail to be honest

Alkydere
Jun 7, 2010
Capitol: A building or complex of buildings in which any legislature meets.
Capital: A city designated as a legislative seat by the government or some other authority, often the city in which the government is located; otherwise the most important city within a country or a subdivision of it.



Alky Dere: @Present_Members Single Smalls line is super heavy!
[attached image snapshot of my control board showing there are 146 totes unable to divert to Smalls due to the line being full]

FNG Singles_Manager: Is it? Is it really? @Dere, Alky

Alky Dere: Yes it is @Singles_manager, FNG Yes it is.

less than two minutes later:

Alky Dere: In fact the singles line divert just jammed because of all the work backed up and trying to get on it.

NerdyMcNerdNerd posted:

Call center sounds even more cursed than retail to be honest

Yeah I had a bunch of friends get call center jobs during college. Every single one of them wanted to burn their call centers down within two months.

Duckman2008
Jan 6, 2010

TFW you see Flyers goaltending.
Grimey Drawer

NerdyMcNerdNerd posted:

Call center sounds even more cursed than retail to be honest

I think it will vary highly on the company. There are def a LOT of horror stories out there , and given every call is tracked , it def would be easy to make people’s lives hell with crazy productivity goals.

But I would bet strongly that those jobs are in a big change just in that they’ll likely stay work at home. So with that, it means there may be more jobs people will qualify for (because you can work from anywhere), so it’s def something to look at.

Plus, as is occasionally talked about here, retail employees can get overlooked for non retail jobs despite having a lot more qualifications than they’re given credit for. A call center job is both different but also is about the same qualifications as what one views for retail, so it could be an easier stepping stone out of retail.

But def not saying it’s a slam dunk or holy grail option.

Eric the Mauve
May 8, 2012

Making you happy for a buck since 199X
FWIW based on everything I've ever heard from everyone I know who's tried it, Duckman's experience is very unusual and 80%+ of call centers are hell on earth. They do have the advantage--a very meaningful advantage--of never having to see a customer, but in every other way they're even worse than traditional retail.

As a little half-step away from a Retail Job and toward a Desk Job it could have some merit, yes. But I think people should go into it expecting the worst.

Malachite_Dragon
Mar 31, 2010

Weaving Merry Christmas magic

Cowslips Warren posted:

gently caress this. I will wear a mask forever to spite the fuckers.
I'm a security guard but this is my stance on it. I have two young nieces and both my parents are getting up there in years- you can have my mask either when you pry it off my corpse or when the virus is finally gone, whichever happens first.

NerdyMcNerdNerd posted:

Call center sounds even more cursed than retail to be honest
I would rather have exploratory rectal surgery without anesthetic than work in a call center.

Duckman2008
Jan 6, 2010

TFW you see Flyers goaltending.
Grimey Drawer

Eric the Mauve posted:

FWIW based on everything I've ever heard from everyone I know who's tried it, Duckman's experience is very unusual and 80%+ of call centers are hell on earth. They do have the advantage--a very meaningful advantage--of never having to see a customer, but in every other way they're even worse than traditional retail.

As a little half-step away from a Retail Job and toward a Desk Job it could have some merit, yes. But I think people should go into it expecting the worst.

Yeah, can’t disagree with any of this.

Also, I’m in the sales part of the call center, which likely makes it way better too.

Cowslips Warren
Oct 29, 2005

What use had they for tricks and cunning, living in the enemy's warren and paying his price?

Grimey Drawer
I worked in a call center for almost two years when they outsourced us. But that is coming for us all, isn't it. Automated vehicles, self check out, etc.

ErKeL
Jun 18, 2013

Duckman2008 posted:

Plus, as is occasionally talked about here, retail employees can get overlooked for non retail jobs despite having a lot more qualifications than they’re given credit for. A call center job is both different but also is about the same qualifications as what one views for retail, so it could be an easier stepping stone out of retail.

But def not saying it’s a slam dunk or holy grail option.
This is something that never really occurred to me until recently. I've applied for a Shift Coordinator position twice at my current gig which is basically 2ic to a team of 4 people(including the shift leader) and I've been shot down for not having enough leadership experience twice.
It's a SL, 2ic and 2 Full timers. I used to manage a fill/recovery team of 30+ casuals, plus do end of days for a department store that had that many staff and more on site at all times and somehow that doesn't count.

It frustrates me because compared to retail nothing at my current gig ever stresses me. Something will break, everyone will panic and there'll be me, "Yeah this sucks but isn't as bad as the time I had to evacuate a large department store as the chief fire warden despite none of us ever getting drilled, with zero first aid reps because it costs money to train staff and the SM barking down the phone to go back in and lock up the cash."

GhostofJohnMuir
Aug 14, 2014

anime is not good
amazon burns through workers so quickly that executives are worried they'll run out of people to employ

quote:

Amazon has been hiring hundreds of thousands of workers for roles in its warehouses, which it calls "fulfillment centers," but those employees have been quitting almost as fast as they can be hired, according to a huge new report from The New York Times.

Of the over 350,000 new workers it hired between July and October 2020, the report said, many only stayed with the company "just days or weeks."

Hourly employees had a turnover rate of approximately 150% every year, data reviewed by the Times demonstrated, reportedly leading some Amazon executives to worry about running out of hirable employees in the US.

Amazon went on an extended hiring spree throughout 2020 as it attempted to keep up with a massive spike in demand during coronavirus lockdowns. As Americans increasingly turned to Amazon for everything from toiletries to groceries, the company repeatedly touted major hiring pushes.

By May 2021, Amazon was even offering $1,000 signing bonuses to new employees - partially a symptom of hiring issues employers are facing in a variety of industries, but potentially also a result of Amazon's remarkably high turnover rate.

One former Amazon manager who oversaw human resources efforts focused on warehouse workers compared the situation with worker churn at Amazon warehouses to the ongoing use of fossil fuels. "We keep using them, even though we know we're slowly cooking ourselves," he told the Times.

if current accelerating trends continue, in ten years every single american will have worked, and quit, a job in an amazon warehouse

CaptainJuan
Oct 15, 2008

Thick. Juicy. Tender.

Imagine cutting into a Barry White Song.
i imagine they're betting on increasing automation slowing down that burn rate

Alkydere
Jun 7, 2010
Capitol: A building or complex of buildings in which any legislature meets.
Capital: A city designated as a legislative seat by the government or some other authority, often the city in which the government is located; otherwise the most important city within a country or a subdivision of it.



GhostofJohnMuir posted:

amazon burns through workers so quickly that executives are worried they'll run out of people to employ

if current accelerating trends continue, in ten years every single american will have worked, and quit, a job in an amazon warehouse

Someone posted that at me and my first response was "150%? Hah, I thought we were closer to 200% attrition!"

Then I realized I wasn't just shitposting...

CaptainJuan posted:

i imagine they're betting on increasing automation slowing down that burn rate

They've been betting on increasing automation since they started, and while Amazon has done some pretty impressive things a lot of it's done is make their workers burn out harder and faster.

Duckman2008
Jan 6, 2010

TFW you see Flyers goaltending.
Grimey Drawer

GhostofJohnMuir posted:

amazon burns through workers so quickly that executives are worried they'll run out of people to employ

if current accelerating trends continue, in ten years every single american will have worked, and quit, a job in an amazon warehouse

Here’s the official NYTimes link

https://www.nytimes.com/interactive/2021/06/15/us/amazon-workers.html

With this choice quote:

“Amazon intentionally limited upward mobility for hourly workers, said Mr. Niekerk, the former H.R. vice president who retired in 2016 after nearly 17 years at the company. Dave Clark, then head of operations, had shot down his proposal around 2014 to create more leadership roles for hourly employees, similar to noncommissioned officers in the military, he recalled.

Instead, Mr. Clark, who is now chief executive of Amazon’s consumer business, wanted to double down on hiring “wicked smart” frontline managers straight out of college, Mr. Niekerk said. By contrast, more than 75 percent of managers in Walmart’s U.S. stores started as hourly employees. Following a pattern across Amazon, JFK8 promoted 220 people last year among its more than 5,000 employees, a rate that is less than half of Walmart’s.

Amazon’s founder didn’t want hourly workers to stick around for long, viewing “a large, disgruntled” work force as a threat, Mr. Niekerk recalled. Company data showed that most employees became less eager over time, he said, and Mr. Bezos believed that people were inherently lazy. “What he would say is that our nature as humans is to expend as little energy as possible to get what we want or need.” That conviction was embedded throughout the business, from the ease of instant ordering to the pervasive use of data to get the most out of employees.”


We know Amazon views their employees as cogs, but Jesus Christ, I just can’t get over people not even pretending they care about their employees. The assumption of people being “inherently lazy” is straight out of the loving late 1800s.


I really hope Bezos stays in space. Just gently caress off with that type of viewpoint.

gamingCaffeinator
Sep 6, 2010

I shall sing you the song of my people.

Alkydere posted:

You were waaaay too nice, gamingCaffeinator. I would have gladly just no-showed: "I quit and have another job. What are you going to do, fire me?" Just to gently caress with "miss" Kim out of pure spite.

Volmarias posted:

That should have become zero days notice, duck that lady.

I have been described as "horrifyingly nice" for a reason. And really, I didn't want to gently caress over my coworkers any more than I already was. They weren't the problem, she was.

Duckman2008 posted:

The whole thing is a nightmare story, but holy poo poo this sentence. Like, even outside of ethics, if this got out Starbucks would have had the poo poo sued out of them. Blows my mind how horrible some people can.

Congrats, and so glad to hear you are in a better place !

We tried to contact the DM, but during the pandemic our original DM left (to work for Pepsi of all places) and his spot was filled by a string of temps.

Also, fun story from after I quit: Kim was supposed to face a meeting with the temp DM and the Area Manager because word had gotten to them about her actions. About two hours before it was set to happen, she had a panic attack, went to the hospital, and conveniently tested positive for the Rona. The crew left behind are pretty sure that she made that up, but there was no evidence either way (although the crew working with her were not made to quarantine so :shrug: )

Rainbow Knight
Apr 19, 2006

We die.
We pray.
To live.
We serve

.

Rainbow Knight fucked around with this message at 19:35 on Jun 16, 2021

Star Man
Jun 1, 2008

There's a star maaaaaan
Over the rainbow

GhostofJohnMuir posted:

if current accelerating trends continue, in ten years every single american will have worked, and quit, a job in an amazon warehouse

Does it count if you're a postal worker?

Alkydere
Jun 7, 2010
Capitol: A building or complex of buildings in which any legislature meets.
Capital: A city designated as a legislative seat by the government or some other authority, often the city in which the government is located; otherwise the most important city within a country or a subdivision of it.



No one at work knows how to do my job. As in I have trained multiple people, but neither they nor management have kept them up to date on the changing web-tools to do the job, changing policies, etc. etc. They just know when I'm doing my job, machines work. To be honest, it's a pretty sweet gig most of the time.

I took tonight off

NerdyMcNerdNerd
Aug 3, 2004

CaptainJuan posted:

i imagine they're betting on increasing automation slowing down that burn rate

Ah yes, the Uber gambit but with people instead of capital.

Leal
Oct 2, 2009
Once again the loving truck showed up late and I had to break it down and close. Also I forgot to pack food again so of course it was way too loving busy for a thursday in the middle of the month. California opened! Go to a loving park or a restaurant! You can do that now! Stop going to the loving discount grocery store!

I've decided to ensure I don't have days where I don't eat cause I'm a stupid gently caress who will ritualistically fill up his water bottles but always forgets to then head to the fridge to throw food in the bag, I will now have a bowl of ramen in my bag at all times just in case.

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spankmeister
Jun 15, 2008






Remember to eat it and replace it every now and then or you'll have a bowl of ramen bits.

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